This was a cool place. Went in to get fitted for the correct running shoes…read more Staff is very friendly. They really take their time helping you to understand your feet. This is a free service to you. Definitely worth checking out if you are looking for that perfect fit!

Came in today with a friend and David is probably the kindest most engaging salesperson I've…read moreencountered in the last 5 years in LA. He's so polite and attentive and professional and friendly and went above and beyond to answer all our questions and he provided us with the best service and experience possible. Will be back very soon to pick up shoes. Thanks again guys for making us feel so welcomed. This place is amazing. A store can have the best products on the market but if the staff suck the experience is cut in half for the customer, this place shines because of its genuine employees.

I'm not too sure about this place, I came in 3 times trying to sell some shoes and everytime they…read morekept telling me the person who buys isn't there and told me to come back on a specific day, I returned two more times and still no one. I even tried to call the number so I wouldn't waste my time and gas and no answer. Third times a charm I kinda gave up, may take my business elsewhere. I'm sure they don't care though.

This store is a little hidden gem! They have such a great selection. Bought a couple pairs of shoes…read morehere to add to my collection. Ive come here to get my shoes cleaned as well and they left them looking really good. The staff is really friendly and helpful. Totally recommend this spot.

It's becoming a tradition now. It's going on 2 years in a row that I'm coming here to get my 16…read moreyear old step daughter, husband, and favorite nephew Air Jordan's for their Christmas presents. I came here to get them new kicks and I was elated to find out they had the newest Air Jordan 11 that just got released today on 12/9/23! So I got my 16 year old step daughter the newest Air Jordan 11 and then matching black, white, and gold Jordan's for the rest. This place is always a promising place to get your Christmas gifts for the whole entire family. Plus, it gets you kudos points for getting things hot in style as they drop.

I've always loved Shoe Palace. The variety of clothing and the lineup of shoe releases are…read morepleasurable. Just one of many happy customers

Xandra was super helpful in helping us out!!! I was trying to find a gift for someone and we were…read moreable to find a pair of comfortable and stylish shoes to our liking and budget. The clearance area was worth a check, but I was disappointed to notice that the boxes weren't presentable due to the lids being cut through or raggedy, and some shoes even had scratches on them. I guess it's expected but even with clearance pricing, some shoes with the quality seem priced higher than they should. So do keep in mind! I think it's great if you want to keep the pair of shoes for yourself rather than to gift for sure. Buying from the regular merchandise section has organized and proper boxes by the way, so no problem with those - no public restrooms - unfortunately usually the sizes you see are all they have, but always worth to ask and see if they have any more in the back

Made a drive out here on a Thursday evening, luckily I was able to get along the traffic as I came…read morefrom across the other side of the SFV but nonetheless, I made it. Upon arrival, the store itself was not packed and not crowded. I had an online order to pick up from here so I stood in the regular line and waited for someone to assist me. Staff were ok; a bit on the dry side, I didn't feel they made the experience any better. The process went well, they asked for my name and then handed me my shoes. I tried them on while still in the store, so as to avoid a trip if they didn't work out, but to my surprise, they fit just right so I went home happy! The adorable chunky loafers that I bought today were also on sale on the website so the value and comfort for these shoes was satisfying! My visit for picking up order: 4/5 Parking lot is huge and lots of space **No public bathroom and there's a sign posted as well**

Francisco at WSS in Reseda gave us amazing customer service! He was super kind, patient, and went…read moreabove and beyond helping us find the right shoes. He even searched other stores, called another location to verify the stock, and helped us pay ahead so we could do a quick pickup without any hassle. It was my first time stopping by this location and I had such a great experience. The store had a huge variety of shoes and the customer service was excellent. Definitely coming back again. Thank you Francisco!

I always liked WSS but today, Francisco made my shopping experience memorable. I was just going to…read morewalk out with one pair, but because of his help and guidance, I picked up a few more. Thank you!!!

Whoa, there I was driving on Ventura Blvd. when I had to make a U Turn just to see what this new…read moreshoe store was all about. They say that they have over 5,000 pairs of shoes and everything is 50-80% off of the retail prices. The boxes are all labeled with their original prices and you take a discount off of that price based on the color of the sticker. They had a ton of great looking boots that are all 70% off. I bought a pair of Kenneth Cole boots that were originally $250 for only $75! I was so happy!!!!! I hope they stick around!

The entire staff, Charra, Rosio, Jesse, and Valeria are really kind and helpful. Ask them a…read morequestion and they'll know the answer. Highest recommendation for this store!

When I went to the store over a months ago or so I bought three pairs of shoes. I asked the person…read morewho was working there by the name Ernesto if those shoes are for exercise. He said yes. After using this choose, I found out that I had a problem with my heels. They are swollen and the pimples because of those shoes. I try to take them back to the Store a week ago and I spoke with Rocio Hernandez. I explained to her the problem with the pair of shoes I have. She told me you cannot return them because simply I wore them. Well, how I would find out if I have a problem if I don't wear the. I paid over $80 each. Rocio and another sales lady was very rude today. I was told that the pair of shoes I have they are not for exercising, which, this was not what I have been told by Ernesto when I bought them. I simply wanted to exchange them to another pair of shoes to use them to exercise not to walk like this too. She doesn't know how to treat a client and I'm reporting this Store. My . Do not buy anything from the store in Tarzana. Very bad Customer Service.

Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by…read moreto this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops.

Every time I come to this store, there is always an issue with the prices. I haven't been to this…read morelocation in a long time, but today it was on my way home. I saw some shoes marked at a specific price, and I grabbed the size we needed. When I went to pay, I noticed they had charged me about $17 more than the posted price. I went back to the aisle to double-check the price and then approached the person in charge--who I assumed was the manager--to let her know they were falsely advertising the prices. She didn't say anything to me; she just walked over to a staff member and asked her to check the price without telling me what they were doing. I wasn't asking for a refund since I already paid knowing the price was different. I simply wanted to let them know the prices were incorrect. I did not appreciate the attitude or the way they handled the situation. I'm not sure how they treat other customers, but they definitely need to improve. Regardless of the issue, we are customers and we deserve better service.

Bought shoes for my wife, we had excellent service,…read moreBill, Amira, and John gave us great attention and went all out to satisfy our needs.

A specialty shoe store with the kind of knowledge and customer service that's hard to find! I took…read moremy mom for wide shoes (their specialty) and Amira helped us. She knew the products like the back of her hand and was able to successfully find 3 pairs of the perfect shoes for her needs. Beautiful products that make my mom feel like the woman she is inside. Prices are reasonable for higher end shoes and the styles range from classic to trendy. Owner John was welcoming and so much fun to chat with. You bet we'll be back.

Lovely location. Very spacious and well organized. Staff members were very accommodating. This…read morechain is very serious about discounted items not being eligible for return. Just make sure you're aware of their policy before making a purchase. Not necessarily a bad thing, just something to be aware of. The value is overall very good. Great quality and lots of very swanky brands.

The worst! I'm actually there just for an order pick up and they have you line up on the same line…read morelike you're purchasing. Only 2 cashiers for a long line for purchases. This is ridiculous. There's a reason why I ordered it online and pick up only cuz I'm in the area. But never again very inconvenient for me and I'm literally falling in line for so long! Not good!