My Swiss Army Leather Rolling Bag was in such bad shape that I had to bag it to drag it. I. Other words, this computer bag was worse for wear. After my guys at Shoe Doctor put their magic touch on it, I am no longer embarrassed to take it out in public. Thanks guys. You KNOW I will be back! read more

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Terrible! They destroyed my brand new Alaïa shoes! They are doing the dirtiest job with the worst attitude! Don't trust them with your shoes specially if it's an expensive one! They don't care and they don't know how to do it! read more

This grandpa working at this store is so mean and rude and he's also a rip off! He tried to charge me $10 for glueing a bow on a little bag that only takes a few mins and it's so simple that you can even do it yourself lol. Also he was being so rude and started talking to another customer before I was finished talking to him! Shame that the previous owner was very nice and I used to get my shoes fixed there, but never again! read more

I have been a customer for over 15 years. I needed a lift on the bottom of my shoe on one foot, this is the only place that will do it by expertly, removing the treads, putting lift on and then reattaching the treads so that the bottom of the shoe is not slippery. Rent in the mall is not cheap, you get what you pay for. read more

The guy who owns the shop is a cheater. He charged $30 to fixed the zipper of a bag. He did not fix the zipper and calimed that it was fixed, how does he run a business in a mall? read more

Terrific and convenient location, great work (replacement of heels on men's dress shoes) and friendly service.

I needed a heel replacement on a pair of my go to Bottega sandals. I stopped in for the first time this evening and was able to have them done in 30minutes! Exceptional service! Highly recommend. read more

I would recommend this shoe doctor in the Sherman Oaks Mall. I stained a pair of leather shoes with an oil stain and after trying a couple of online at-home solutions where I want able to remove the stain, I decided to bring it to this location to get the stain cleaned. He was upfront with me that there was a chance the stain wouldn't come out, and the price and time frame were reasonable. I came back when he said they would be done and they looked like new. Stain completely gone (I've attached pictures below). Reasonable prices, reasonable turn around, and good quality service. read more

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These professionals have been cleaning and renewing my leather dress work shoes for years, but decided to try them for tennis shoes a few years back and have been completely satisfied... Especially after this! I was at first a frustrated customer of Ebay's authenticity guarantee when this new pair of shoes somehow slipped by the process of ad description of being new, when in fact, these were somehow unused, but soiled and damaged. Being that I have gone to these guys for about 10 years now as of 2024, I decided to bring this challenging pair by. First stage was cleaning... picked them up, looked great... Set them in my closet... let them marinate in a natural environment... My closet... Lo and behold... the oil residue just seemed to overtake the cleaning after a week or two. So I brought them back for a second look. They suggested dying the shoe. Immediately I was concerned about the red logo being dyed, but they assured me that logo and non-leather parts would be taped off or excluded from the dying process. To further assure me of their professionalism, they credited the cleaning and gave me that discount towards the dying , since I already paid for a cleaning, to try this process next. I got these shoes back... like I did after the first cleaning, and just set them aside for a few weeks to see if the oil or whatever was soiled on the shoe would come back. It didn't!!!... I am so amazed, threw on the laces and had to take a picture of the before and after. For most of the 10 years, they were cleaning my several hundred dollar, even thousand dollar designer formal dress shoes, and now I can say they have also mastered high end sneakers! read more

Shoe Doctor - AFTER...cleaning and dying black for this repair - Shoe Repair Near Me - Sherman Oaks, California

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Have been a customer of this fine establishment for many years. Have trusted them with rare sneakers for cleaning and high end shoe repair for both my wife and I. Their quality of service is terrific. They tend to exceed my expectations at a reasonable price. Highly recommended , 5 stars. read more

I've been coming to this place since we moved to the area. They're great as always until they're NOT. I brought about 8 pairs of shoes a couple of times. The last pick up that I did, I called the store and informed one of the brothers over the phone that I was missing a pair of shoes. I was asked to describe the shoes and when I had the time, I came by and drew what it looked like as I couldn't find a photo of the shoes. I love this cute Anne Klein pump. I was told to look for it at home and if they find it that they'll let me know. I looked and looked and I almost forgot about it until my husband reminded me that I did pay for the repair/upkeep of the shoes that was lost. I thought the owner would remember me as I've been coming to this place and they're nice to me every time. They even shared that they're planning on retiring maybe in 3 years or so. So I went back to explain about my lost shoe and I did pay for the repair. I was then told that it was my responsibility to make sure that I received all of what I brought in and that they're Not responsible for it. Basically they're saying that they will NOT honor my request if the refund for the repair for the shoes that they lost. I just think that I spoke to them about 3 times and Not once they mentioned my responsibility until I brought up the payment that I made. I just think that the way the older brother spoke to me was son condescending and felt that he was calling me a liar. I've been in customer service for a long time and I would never speak to anyone with concern the way I was spoken to. NEVER will I come back to this place and I will be reporting this incident to the better business bureau. I paid for something that they lost. Regarding it's my responsibility. If Thai was explained to me in a kinder manner, I would take responsibility, but the way I spoke to was uncalled for. Lesson learned- bring your shoes at your own risk, they only give you a ticket and stamped paid and they take it when you pick up the shoes. The qty of shoes is NOT written on the ticket. Advice- take a photo of what you're bringing in next to whoever is helping you for proof! read more

INCREDIBLE WORK!!! Amazing costumer service They should call it "Dr saves your shoes!" I have been going to this place for awhile now and I had to share the latest shoe repair they did. My wedding shoes looked like I played in a soccer match. Here are the before after photos! Best place in town! read more

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Previously, I would take my shoes to a lil shoe cobbler at The Grove, and now am considering returning. He was always thoughtful, introspective and kind. And above it all wholly knew how to retrieve paint stains from my YSL vintage boots. Boots are leather and I'm not into that BUT if they are vintage, and pre-loved, it's sustainable. Oh yes, where was I, this shoe shop is efficient and it's located at the mall. However, the customer service is null, as in completely absent from our planet Earth. If you're in a hurry and need to have the heel of yr boot replaced, that's a conundrum that must be addressed. However, if you are accustomed to pleasantries such as cordial banter, this may be not for you or for me. I may just YouTube this minor shoe repair myself, and purchase the heels replacements from amazon for a lil fun DIY project bc why not be more efficient? Right. read more

Shoe Doctor - Shoe Repair Near Me - Sherman Oaks, California

The BEST!!!!!!!!!! I have been coming here for over 15 years and the quality of work is amazing!!! There is no other shoe repair shop that can even compare-seriously!!!! read more

Miscommunication with an old leather belt. Very sad to say. The stitching which was ripped was not restored as I was told. The holes punched in to make the belt smaller were smaller than the original holes. And he wanted twice as much money to do what I said when I came to pick it up. He was yelling at me as I calmly explained what I wanted done a second time. How would I know how to fix this belt? I repeated what I was told when I brought in the belt and he said no one would do that for the price I was charged. Can not recommend this shoemaker who I have used in the past and without complaints previously. read more

Paid $50 to have a protective layer on the sole of my shoe and it started peeling off after 2 wears. Not worth it.

Good location at the Sherman oaks mall, attentive, knowledgeable about good leather repair and color. Took two expensive purses for color and repair and they did a good job. A job other "leather experts" declined to take. They have repaired belts and shoes for us as well. read more

Had a pair of dressy Olukai shoes that were scuffed up and stained from wearing them while riding a motorcycle (bad idea). I read great Yelp reviews for the Shoe Doctor, so I brought my shoes there and was told it would cost $15 and I could pick them up the next day. When I picked them up, I could hardly believe my eyes. They looked brand new! Shoe Doctor, you've got a new customer... read more

Great place and friendly guy who got the job done and they look great and not that expensive

I had been looking for a new "shoe repair guy" when a good friend of mine who really knows fine clothing and craftsmanship referred me to Harry at the Shoe Doctor in the Sherman Oaks Fashion Square. I thought it would be expensive being located in a mall, but was pleasantly surprised when I met Harry and he told me what he could do and what it would cost. He touched up scuffs and polished four pairs of shoes, put new rubber heels on one of them, and re-glued the soles on another. He also cleaned up and repaired a beautiful leather messenger bag I got in Mexico forever ago. The shoes and bag were ready in a few days, the work was good, and Harry (and his brother Arthur) were a pleasure to deal with. Harry is now my new "shoe repair guy." read more

It was my first visit on this store and I had a bad bad experience want to share. People who love and alway taking a good care of your shoes please don't come in this shop seriously! There is unprofessional, a zero percent of service mind, and bad attitude staff. Even there is pretty cheap price but he will do the cheap product and bad service to you!. I brought my designer shoes. Its cost almost $1000 and want to do a sole protection, the man who take my service was so rough, he threw my brand new shoes which I just bought one day before in the box thoughtlessly as a trash! I can't believe it! My shoes already has a scratch! It's hurt me so much then I decided not to do any services with this shop and never go back here again forever! read more

Shoe Doctor - Don't just even walk into this Shoes Doctor store!! - Shoe Repair Near Me - Sherman Oaks, California

Went bak to see if they can fix it they said I took them the shoes with paint on them that my shoes are old read more

Shoe Doctor - Shoe Repair Near Me - Sherman Oaks, California

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I thrifted white cowgirl boots many years ago. They are my favorite shoes. I wear them all the time. They have survived many concerts and coachellas and really needed a cleaning. The guys at Shoe Doctor let me know they really should be dip dyed bc they were so dirty HA, but I expressed I wanted to keep the character / worn look, and could they just give a good cleaning & see how the white turns out? They heard me out, and when I went to pick them up my jaw was on the FLOOR. They were sparkling white, but bc they weren't dyed still had their dark creases. Also thought the price was so reasonable, I can't remember but I think it was only $30? 5/5 review, & will be taking all shoes to them in the future. read more

Came in for a quick shoe shine and buffing before my wedding next week. The gentleman couldn't have been more pleasant or helpful. He had everything done lighting fast, was a super sweet guy, and even offered to give them another buff before my wedding. Highly recommend! Thanks so much!!! read more

I took my shoes there with the original dust bag and these people literally gave back my shoes in plastic bags from 99 Cents store. I would never take my shoes there if you want to actually get back your shoes or dust bag read more

I am a big fan of shoe repair. I ruin the heel of my shoes constantly, specially on the outside of the heel. I'm guessing it the way I walk. Anyway, finding a good and decent price shoe repair man is not easy as they are slowly disappearing making competition very low. As you can imagine there's not very many anymore. I find this place very reasonable. Specially if you're like me that like their shoes very much and wear them out. I had some taps installed on the side of the heel that I wear out the most. I felt that the taps will fall off and Harry the shoe guy re-assured me that if it comes off to bring is back. He will re-attach it for free. How cool was that? Conveniently located in the mall near Macy's on the ground floor. read more

Shoe Doctor - Shoe Repair Near Me - Sherman Oaks, California

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I love this place!!! Thank you Harry! You're a miracle worker with shoes I refuse to go anywhere else! I take my Louboutins here to have the red on the bottoms replaced. It makes them more comfortable and makes them last longer Harry always does an incredible job and makes my shoes look better than brand new. I love the new location inside the mall by Macy's. The new store is beautiful and has a cute window display of shoe horns. read more

The shoe doctor was able to shampoo and clean my favorite Toms for just $15 and make it just like new. I am a fan of this place! read more

I brought my designer heels here for an additional glam. 3 other shoe repair places declined my request for they say my shoes are too delicate, not guaranteed that the additional material will stay, might rip, & so on. I didn't give up & went here. I'm thankful that i did! I apologize that i don't know my cobbler's name, but he is always at the shop. He did what I asked & i was minimally jumping for joy when i saw my heels! They are perfect! Thank you shoe doctor! read more

Be very careful. I left a pair of off-white suede shoes for cleaning. I've owned them for years--to wear with my white jeans. They came back a dark TAN. The mean owner told me I was wrong, and wasn't seeing what I was seeing. And charged me full price. read more

The Shoe Fixer Uppers!! Omg I love this place so much! I come here to have my shoes shined and heels repaired. My shoes always look like new when I go to pick them up. The customer service is very pleasant. The repairmen (I have never seen women there working) are always very nice and genuine. The prices are extremely affordable and they are located just outside of the Fashion Square Mall in Sherman Oaks but in the same parking area (I hope that wasn't confusing! If so, just leave a comment or message me!). The turn around time is usually next day but I am sure if you bring your shoes in really early and the need isn't too tedious, they could probably get it done by the end of the day. I usually have no problem just picking them up the next day. Give'em a try! I hope this review helps you decide on where to get your shoes shined and cleaned! :) read more

Shoe Doctor - They do it all!! - Shoe Repair Near Me - Sherman Oaks, California

Amazing people, amazing service! I have been coming here for years and have never left disappointed. They have always gone above and beyond to fix my shoes and have always given me the right advice in doing so, even if it meant they had to charge less. They will never do any unnecessary work just to make money. Love them and trust them and I am a forever client. read more

Incredible friendly and professional service. They stretched my girlfriend's tight Christian Louboutin shoes and put slip pads on the bottom. The shoes fit great now and are much safer to walk in. I can't recommend their service enough. Fast service too! read more

They were able to stretch my doc martens steel toe work boots half a size up in 24 hrs. Awesome service

Be careful. I brought my new DKNY backpack because the zipper broke. I cannot believe it but they ruined my bag. The zipper would not close properly and the pattern was faded. I brought it back a couple days later and they said that the pattern was already faded which isn't true. They didn't want to admit they were wrong and did a horrible job. I would not recommend this place. I would take a picture before you give them your item. I spent $50 for nothing. I should of read the reviews. Bad people. Bad customer service. And overall I had a terrible experience. They also yelled at me. read more

Great service! Will definitely come back here again. Fast turn around and the shoes looked great.

Took my Marc Jacobs leather backpack in to have the straps fixed as they were both hanging on by a thread. Took it in on a Sunday and was ready by Thursday. I just picked it up and they did such an amazing job, my bag looks brand new! Other places were quoting me up to $100, but Shoe Doctor was no where near that price and my purse looks great! They didn't just fix it either, they reinforced my straps from the inside to ensure the straps wouldn't rip off again! Thank you, thank you, thank you! read more

I wouldn't trust my shoes with anyone else. They do it all here. Quality work, looks like new. You will not be disappointed.

Can't wait to pick up my shoes and so glad to find someone who knew how to deal with an unusual sole situation on my Ecco walking shoes. WS recommended to him by a friend who uses him all the time and she was right! read more

I had 3 pairs of sneakers that needed to get cleaned badly. Took them here and the turn around time was about 3 days, which was no problem at all. It was $22 a pair, which seemed pretty reasonable to me. I got them back and they looked amazing!! I'm so happy I came here, they really know what they're doing. I will definitely be back!! read more