This is the best location in my opinion. It's definitely got the latest hours and space. The Tarzana one is okay, but has less product. The Encino one is tiny and very unfriendly, although the parking is easy. The Sherman Oaks one is very good and two stories, but parking is tough and it feels crowded, although it's because they have a good amount of stuff. The Northridge one feels like a cyclone hit it, as does the Fallbrook one. This is my fave. If you know what you can get easily at Ross and time it right, it's great. I'm sad that they got rid of the exchange and return line, but it's still a great place. read more

I've been shopping here for more than 10 years, I've been traveling to this store with my scooter for the past 5 years, I've always been allowed to park my scooter inside, this time the new security guard (black lady) was rude and dismissive and did not allow me to park it inside. I left and went to the Ross on Ventura and the 101, I was allowed to park it inside and was greeted nicely, I left with 2 bags worth $147 and I'll definitely be back to that store. My entire family of 5 will not shop at your store anymore. That's one sure way to chase your customers away. I spend about $2000 annually at Ross. Ross - Your loss. read more

I have never been so humiliated in my life! I went to this establishment to get my mom a Birthday present and I was asked to leave by an employee, and a loss prevention worker. The employee that asked me to leave was out of breath and almost hyperventilating as she expressed that " She was refusing me customer service".. I asked her what this even meant and she laughed and told me that I had to leave I heard she understood her breathe call me white trash!!!! I had a face lift so I was in a ball cap and sunglasses. I thought profiling was against the law. I shop at Nordstrom, and Saks and here I was asked to leave at a discount store. I literally felt like Julia Roberts in Pretty woman during the scene where she was asked to ekabe on Rodeo Drive. Terible. Ross is now asking their customers to leave their stores.. No problem! They won't see my face at ANY of their stores EVER again. If I could give this store no stars I would. The employee; Jessica, the manager and their loss prevention were awful. Has me in tears. read more

Great location, they have a good selection here. Clean and organized, and the lines were not too long. Plenty of easy parking, you never know what kind of deals you can find here. read more

Disappointing customer service at this location. Employees need better training from corporate or will lose many customers due to rude employees. Customers be warned! read more

I was buying some things for my son and I, I had some beanies and the tag popped off. When I go to the counter the girl asks me if there was a tag, I tell her yeah it fell and give it to her. She tells me "THIS IS NOT THE RIGHT ONE" as I'm explaining that it is and there's more in the other aisle go check she turns her back to me and asks her manager I assume. They both ignore me. She goes and comes back, scans it. Doesn't apologize doesn't even tell me the price. I ask "so it was the same as the tag I gave you?" She says "yeah" like ????? Are you cool???? wtf rude cashiers read more

This Ross is amazing , yes it's chaotic but so is every Ross. Usually have a good a good selection of Men's items to choose from. Oscar the manager was super cordial even though He was dealing with a yelling Karen. Would definitely comeback to this location. read more

My wife and I stopped by this Ross on the way home because I needed to use the bathroom and I knew Ross would have one. At first I thought this Ross was closed because there construction happening around it but when you get closer, you'll see the store is still open. When you walk in, there someone to greet you and also guard the only exit. The store is pretty organized and a decent size. I didn't see any clothes on the floor. The bathroom is shared next to the fitting room and there someone monitoring that area as well. I was going to use the bathroom which the door had a keypad but the lady said someone was in it. Only 2 ladies walked out but I didn't see any men's but after another lady walked out she said I can go in. This Ross is in a decent size plaza with enough parking spots and it has more parking spots in the back. read more

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It is been years since the last time I was here. It was newly opened back then. The store is fully stocked. Plenty of seasonal items. The greeter is nice. He welcomes everyone and wish them a good day when they leave. I found a nice jogger. Good price too. 2 pieces for $9.99. Not bad at all. I would definitely come back. Plenty of parking at the back. read more

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If I could give this store zero stars I would! The manager here is awful. (Associate # 650296) As a manager myself I know what's expected. This mf was being super rude when I needed help in the jewelry department. He said they were under staffed but with the nastiest attitude. We waiting and then we asked again for help and got the same shitty attitude. I understand it being understaffed but there are other ways to respond to customers. When asked if I can speak to a manager he answered that it was him and what are we going to do about it. I could not believe this mf was saying this. My aunt works for Ross/tjmaxx and he asked her for her name because he was going to talk to her supervisor. For what when he was being the asshole and to top it all off he claimed we were stealing. Absolutely trash service and manager. Corporate should seriously look into this because I'm sure he talks to everyone this way. I don't recommend this store at all. This manager should be fired. read more

I bought some travel luggage here not long ago. They had a good selection, some of the prices were a bit high though considering. The servie was lacking, too many people and not enough employees imo read more

Pretty repetitive collection of items... hard to find something that stands out. Some of the cashiers are really friendly and some come off as condescending (though I don't think intended...) The place is usually scare with customers, care and sales items... The parking lot is huge and if you actually drive pass ross in the parking lot... there is a another lot behind the building. The bathrooms are often out of order. read more

When did Ross lower prices to almost selling staff for free? Did I miss that? Got so much for so little that it was such an great shopping visit. I know that it is hard to manage such a big place with thousand on items, but too much merchandise was with not price label on it. If you are not too picky about brand names. And you want to save money. Ross Dress for Less (I didn't buy even once close hint here) will be a good decision. read more

Ross Dress for Less - Department Stores Near Me - Reseda, California

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I was just there a few hours ago. The security guard was the only nice employee we encountered. My mom and I were looking at kitchen wear. We found a nice glass cake stand we were interested in. We opened the box to make sure it wasn't broken sure enough it was cracked. There was a second box. We decided to open it and as we are opening it this rude employee named Marcela yells from across the aisle "DO NOT OPEN THE BOXES!!! YOU CANT DO THAT IT IS NOT ALLOWED" umm since when did that become a problem at any Ross store?? I said to her how am I supposed to know it it's broken or not. She said "well you can always return it?" Nope! no I can't! is Ross going to pay for my gas? I don't think so. Everybody around us was in shock of how loud and rude this lady was to us. Another shopper came up to us and said even if you go home and open it, you're going to come back with an open box. I said yes exactly! I approached the employee a few minutes later and asked if there were any signs anywhere stating customers are not allowed to open boxes. She said no. I said exactly how can you expect people to not do it? I also told her she was extremely rude and to not yell at customers next time. She laughed. Cashier was also rude. Staff, If you don't like you're job find another one!!! read more

The manager there was so rude to me and my grandma I said sir you don't have to be rude and he told me I could leave the lady in front us even said that she didn't appreciate the way the manager treated her as well. I don't what's wrong with that Ross on Victory Blvd but I will never go back there because the way the manager treated me and my grandma and I was still nice and he just had a horrible attitude to the customers. I don't recommend that location at all read more

The best Ross from around my neighborhood it's always nice and clean I always find everything I need

I shopped at this Ross for the first time yesterday and just had a super uneasy feeling. The staff were rude and just weird acting in general. I also felt as if I was being followed. Like every section I moved to I felt loss prevention was following me which was weird. I've never had a reason to steal and I've never had anyone follow me or any issues at other Ross locations. It's funny bc I saw someone actually stealing and I just chuckled and walked out. Worst Ross I've been to in LA yet. I wouldn't recommend. Drive the extra couple of miles to visit a different location. You'll thank me later. I should've listened to the reviews myself. read more

I recently moved to this area, and I decided to give a try and shop at this Ross location, which I did my shopping with my daughter, at the time of coming back for an exchange item the cashier who was at that time, was extremely rude, with a ugly attitude, she practically threw the receipts on me, and when I asked to please be nice to treat clients with respect she argued with me, bottom line, I will not come back to this location ever! I don't recommend at all!! This location, management please pay attention to your staff. read more

Horrible customer service from Marka the MANAGER her associate number 589153. So she is the manager at this store she was extremely rude since the beginning. She needs to take some customer service classes. If she doesn't Like her job she needs to find another one. She acts like if you're getting stuff for free. I'm here buying I'm not asking for anything for free it's you're job she needs to learned some manners to be a better person horrible person nasty/ disgusting attitude. I bought some stuff yesterday they didn't fit so I went today to returned them had my receipt. She stated thAt my receipt didn't match the clothing that I was returning. Because it wasn't scanning when I looked at my receipt my item did match. She was able to returned it. On my second piece it was a swimsuit she said theirs no Ross tag but it did have 3 tags with the brand name. I told her please double check she said I don't have time Go looked at the store to see if you find it because I don't have time to looked for it because I have other customers to help. I approach another employee and told her what was going on gave her the receipt and the item and she said it's right here and she told her manager. She didn't even bother to said I'm sorry nothing. Continue to be very rude. I told her she needs to learned how to do her job better continue to argue. She is a loss case!!!! read more

Ross Dress for Less - Department Stores Near Me - Reseda, California

I never had a problem at this locations actually is one of my faves locations i live near by 3 but this ones is the better.!

They need a sign to more clearly mark where the returns are. Not visible. I was treated very rudely by staff because I was in the wrong line. Try harder. read more

One of the worst. Disorganized, messy, and dirty. Products are thrown any which way. No one who works here seems to care, and it shows. Corporate needs to wake up. read more

I'm not a fan of these chain of stores.Yes you can get good deals on name brand items.If you can find them.Not sure why so many people open the packages of the products. This store was,to my surprise clean.The area makes a difference.It shouldn't.As a company you should set your standards high in maintaining your stores in cleaning and in organisation.It shouldn't matter what city your in.Set your standards. For the most part,long lines with only a couple of cashiers.More loss prevention personal than cashiers. Cross train your employees.During your busy times,put additional cashiers on the floor to help your guests needs. 2015 Yelp Challenge.043/100 read more

Not the best customer service here. As I was checking out the cashier didn't acknowledge me at all because he was talking to a person who used to work there. They were literally just talking the whole time he was putting my stuff away and I feel like it made the whole process a lot slower because I had a lot of stuff. Wouldn't come back here. Rude service that doesn't acknowledge you. read more

I am an old customer the Ross in Reseda It was the nearest one to my place Ross is a good place for me to find some clothes or shoes with good brands I found a nice Michael Kors purse and some nice leggings plus other items a few days ago. buying luggages from Ross are good ideas because prices are reasonable the only problem is that there is not always staff on the floor to assist us read more

Useless. I feel bad for the employees working hard for a store that offers crap. The men's selection is very weak. Baseball caps are a rare find. Pet section is almost empty..no puppy pads from here (which is what I went in to get). I'd give full stars if it was about the employees, but the inventory really just sucks. read more

Ross Dress for Less - Empty pet section with empty packaging :/ - Department Stores Near Me - Reseda, California

I called to check if they had a certain pair of Adidas slide shoes bc I wanted to try 1 size smaller. I gave the girl the model number off my receipt & explained the shoe to her. Drove all the way there & they had put aside a pair of Adidas tennis shoes. Um, WTH kind of idiot thinks slides are 'tennis shoes' or 'sneakers'?? I know that Ross sells a little bit of everything but employees should know & understand common popular products they sell. I even told the girl on the phone they would be located with the flip flops & not in the different size locations. The manager happened to be standing there & shrugged his shoulders & said mistakes happen. Stupid people all around read more

Shopping here for t shirts and shorts. Sometimes they have large selection. Just gave to catch that day. Service is ok.

Just the rudest staff ever. Usually I'll come in one hour of closing (Only time I can). And at 10:45 the staff are already kicking everyone out. If yoy show up 10mns before closing they won't let you in any more. If closing says its 11p.m they should respect that. read more

Not too much stuff there Staff was friendly but store was almost empty They price was good like other Ross stores read more

All I can say This Ross has the worse customer service and The employees are vary rude And for this place is a mess I give it a star wish if it was a zero but it's below one star Thank you read more

We got here at 10:56 and the door was closed. We asked the security guard to open since the sign clearly say that they open till 11. He told us to wait and brought Paulina the manger. Till she got to the door it was already 11, so she say they are closed since it is 11. We told her that we got here 4 minutes ago, but she refused to listen. I told here that my friend is on a flight at 4 am and that he only need to buy shirts that he already know where they are. And it will only take 2 minutes. And that we got here before 11 and that they were supposed to be open. Nothing helped. She said that it is close with the worst possible attitude. I asked where can I complain and she answered that she want me to leave. I left, and swore to never enter this store. Thank you Paulina. I hope the management of Ross will read this. read more

I was very pleasantly surprised by this store. Very clean, well stocked shelves...glad I did not read the reviews before I came in! The selection was excellent, too. I came in on a Tuesday evening, and there was only one person ahead of me in the line. Only reason they are not getting 5 stars is because the cashier (Young pregnant woman) took a call while right in the middle of ringing me up, and totally stopped helping me...didn't even hand me my bag after I paid-she was so engrossed in the phone conversation, I had to ask for it. But I won't knock the whole store due to her bad manners. read more

tried to return some home decor i got from this location & the manager was so rude and declined my return and tried to say i'm lying about these items being two separate items, she was finding any reason not to acccept my return. then when i'm leaving she's laughing with her coworker like it's fucking funny, so i turned around & here iam now, posting this review. fuck this ross! the one in northridge and the one on ventura are way better, this ross can go fuck themselves. read more

Ross Dress for Less - Department Stores Near Me - Reseda, California

Trash customer service , don't know how to assist customer, rude and pass you along to another person, manager need to lead and know how to manage floor. Lucky they get one star for the price lmao read more

Pretty empty for a Sunday and I found more than what I expected there to be; more inventory than the Granada Hills and Northridge locations and it is more organized here. Had to take some stars away because some of the girls working here are RUDE AS HELL! Quit sighing cuz you have to organize, you work here don't you? You signed up for this job didn't you? You're getting paid aren't you? Some people earn less than your sorry ass and are more humble and friendly about it. What sucks even more is that one of the girls with attitude was the manager on duty. Seriously?! I'd probably be back...and hopefully have the pleasure of dealing with the other, nicer, employees. read more

The security guard is customer friendly but as for other workers they provide literally the worst customer service! They let a customer cut the line and the workers there are very rude and disrespectful, they were complaining in front of my face. I would honestly rather go to another store and pay more. Never going back there! read more

I love a bargain which I usually can get at a Ross store but this Ross is very disorganized and hard to find things also it's not very big and there's usually one register open which is obviously very annoying you would think when the line reaches a certain amount people you would open another register. They don't have much selection here and not many handbag choices the parking lot is a good size usually busy but you will be able to find a spot. It looks much bigger from the outside. read more

I've been coming here for years and I've never had any issue until recently for whatever reason the people that work there now are extremely rude and unprofessional I would like to give them the benefit of the doubt to saw that it's just on certain occasions but I've been here many times over the last couple months and it's been horrible customer service is by far the worst I've seen I understand this location must have a big LP issue And due to that their workers are very on edge but it makes it a very unpleasant place to shop. I could go on and on About the faults in this location and yes it's only this location. I've tried to talk to corporate but their customer service is currently unavailable due to the pandemic which is understandable but you got to do better Ross, I understand that your establishment makes a lot of money and you guys can care less about the people that come into your store or there Opinions but it's just sad to see. Maybe your workers can go into other locations and see how they deal with customers and how they run their stores because honestly it looks like thats something that they need considering that this is the only location that has flaws. read more

I always purchase a beutiful staff and I always find whatever I am looking for, one star is down because it a bit massy there but over all I like this place. read more