I just had a very interesting conversation with this office. I had planned on purchasing the groupon for a contact lens appointment, since the coupon says that it can only be used for services (it doesn't say anywhere that the services are restricted, in any way). I thought I would give this office a try. But then I noticed the mixed reviews, and how there were many people claiming that the groupon was misleading....well, I must say I am so happy I read those reviews. This coupon is in fact very misleading. When I was making my appointment, I decided to be very clear about what I wanted: A contact lens appointment, so that I could get a prescription that I would take to Costco, as their prices are excellent on contacts. Well, glad I asked! The guy I was talking to proceeded to tell me that the groupon was NOT good for a contact lens appointment, only a glasses appointment. WHAT?!? He then tried to tell me that I couldn't apply the coupon to contact lenses...I repeated AGAIN that I didn't want to get contact lenses, I wanted a prescription....yeah-no. So, this guy was totally going to let me buy the groupon, knowing that I wanted it for the contact lens prescription. And then I am sure he would say 'oops, sorry, can't use it" once I came in. I told him that this is very misleading, and he had nothing to say. So, I will NOT be a new customer to this office.
Wow, just read this office's response to my review....lol. Let me paste the coupon onto this review:
"Yelp Deals
$50 for $95 Certificate at F.Y.Eye Optometry CenterFacebook
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Promotion lasts for 1 year from date of purchase. After that period, your Certificate is redeemable for the amount you paid, less any value you may have received. Not valid with other certificates or offers. Certificate can only be used for services, not retail products. Only 1 certificate(s) can be purchased for own use. Up to 3 can be purchased as gifts for others. "
So, again, I say this place is deceptive. The above coupons says specifically that the coupon can be used for 'services'. No where does it say anything about $50 and $225 in glasses, so I am not quite sure what he is talking about. He keeps putting the word customer in quotation marks, which is odd...not sure what he trying to imply. Obviously, I am NOT a customer. And the quotation marks look as if he is trying to be a smart a*s for some reason. Which pretty much shows how unprofessional he is. Rather than address the fact that the above coupon is deceptive, he makes points that do not reflect the issues I presented. This is a common practice called deversion. Keep your attention away from the point with distractions. They have a coupon, which you can buy for $50, that is supposed to be applicable to services. Not eye glass services. Not $225 in product. Services. That should either include all services (duh) OR specifically say "does not include lens exam services" (Notice, BTW, that this is the proper use for quotion marks).
*4/26/12
My final response to this whole thing. They are correct, I did write groupon. But when I spoke with him on the phone, I read the coupon to him, and exactly what it said. I specifically told him I was calling in reference to the Yelp coupon. I could not be more clear. So, if I mistakenly said groupon instead of coupon, but was clear about what I was calling about, and what I wanted, I would think that they would know what specials they are running. I stated exactly what I wanted. I told him on the phone that I thought what he was telling me was either incorrect, or that the ad was misleading. I used those exact words. He insisted that I was misunderstanding the ad - which I read to him, and is pasted above.
I do not work for a competitor of his. That is preposterous. I suppose that is their answer to any other complaints on this site, directed towards them. There are several poor reviews, and from what I have read from those reviews, it appears as if this office tries to bribe people to remove their bad reviews, as many one star reviews, have disappeared. I now wonder more about the positive reviews. Are they placed by their workers and friends? Whatever.
One other thing; the fact that this office has chosen to insult me by saying I need therapy because I am dissatisfied with their deceptive practices, in fact gives further weight to my claim that they are highly unprofessional. What respectful doctors office would make such an inflammatory claim about someone? In both of their posts, they are insulting, belittling, and derogatory. Certainly not the way one would try to present ones self, if trying to show how professional they are.
This is one review, which is my experience with them, and my opinion. I am entitled to that, without being insulted. read more