Nasty, RUDE service. I've been needing new glasses for a couple years now, was referred here by my insurance and eagerly went in just to browse frames. I was initially hesitant to enter because the signs on the door were in Korean so I was skeptical that they'd help me, but then I thought That's ridiculous, we're in the United States, why wouldn't they help me? And went in anyway. It turns out I should've trusted my gut. Big time. Literally the second I walked in I was rudely told by the receptionist "We're closed". It was 5:10pm on a Monday. Their posted hours said open til 6pm. So I said "I thought you close at 6?" A crotchety old doctor man interjected abruptly "We close at 5:30". Their rude aggressive demeanor was not ok with me, so I said "You say you close at 5:30, but it's only 5:10, so that would leave me 20 minutes to browse frames, right?" Crotchety senile doctor barks "No!". I said "Oh really? From 5:10 to 5:30 isn't 20 minutes? Is my math wrong?" They all just looked at me. Then the receptionist said "We need time to put the frames away." Um first of all that's only if I actually saw some frames I wanted to try, but more importantly that's part of operating a business. And as I'm looking for something specific and can tell by looking if a frame will suit me or not, it's unlikely I would've even touched many frames. And *on their website* their POSTED HOURS are until 6pm Mondays. I definitely won't be spending a penny here and would encourage anyone else to go elsewhere. I went to a different optometrist not far away in Encino - owned, run and staffed by Americans - and could not have been treated better. read more

I had a very pleasant eye exam at New York Style Optometry. All of the people that I interacted with were helpful and concise, the location is well cared for and clean, and there is plenty of parking. What I really appreciated was Dr Chae's thorough exam and very well explained diagnosis. I didn't feel rushed and left confident in my contact lens prescription and without further questions. Thank you for making something that usually feels like a chore an easy visit. read more

Good doctor, very good selection of frames, and generally friendly staff. Prices are generally good too. But one scheduling receptionist does not seem to have the word "sorry" in her vocabulary. I was originally scheduled for an afternoon appointment. A day before, I got a text asking me to confirm the time, which I appreciated as a good use of technology. However, on the morning of the appointment, I got another text asking me to confirm a time roughly 30 minutes later than originally scheduled. I confirmed that last-minute change by replying YES. Then I got busy and didn't check my phone again. Apparently there was a follow-up text saying the new time was a mistake and asking me to confirm the original time. I never saw it in time. The right thing to do in that situation would have been to make a phone call and leave a voicemail, or at least try. I'll admit I arrived a bit late due to unforeseen traffic. However, the first thing the receptionist asked was whether I had gotten the text, in a tone suggesting it was my fault for not re-confirming a last-minute change that originated from her own error. When I pulled out my phone to check the messages, she reached over and touched my phone, scrolling frantically to prove she had sent a correction, a message I never got the chance to read. On top of that, when I calmly tried to give feedback to the doctor one-on-one in the exam room, she overheard and rushed over to point out that I was late. That's fair, but even setting the traffic aside, the root cause of missing the original time was the poor communication on the day of. To be fair, I was seen not long after and it didn't end up disrupting my schedule. Also worth noting: this was just one receptionist. Everyone else I dealt with was kind and professional. I'd been a returning customer, and I think the doctor is great, with a strong selection of frames and good contact lens options. read more

Been coming here for over 10 years the best service. The care from the staff and Dr. Chae is exceptional.

I've been coming to Dr. Chae at New York Style Optometry since about 2008, when my parents and I first realized I was having trouble seeing the whiteboard at school. Dr. Chae has been my optometrist ever since, fitting me for glasses and then later contact lenses so I could play sports without worrying about glasses on my face. She usually has glasses frames I like in stock, but the one time she didn't she was more than happy to just write me my prescription so I could order the glasses through RayBans's website so I could get the specific frames I wanted. Dr. Chae is consistently professional, communicates about the state of my eye health very clearly, and is also just a lovely person. I live in NYC now, but I still see Dr. Chae for my yearly eye exam whenever I visit my family in LA! read more

Not good, lacking people skills. I went to their place on 5/29/26, and they said my glasses would be ready in about 2 or 3 weeks. On June 9th, I asked for the status of my order, and their response was the same as before: 2- 3 weeks, and this time they added the statement "we will text you as soon as they are in." I never received any kind of notice or text. On June 30th, I walked to their location and asked about my order, and finally, they gave them to me. I asked when they were received. And to my surprise, they did not know. The worst part is that they handed me the glasses all dirty and smudgy, did not ask me if they fit right, and the prescription was the correct one for me, to top it off, without a case. When I asked them if the glasses would not fit properly, what would I do? They responded that neither they nor Medical would be responsible. I think, regardless of the form of payment, the way you treat a person should be more respectful and show a bit of professionalism. Being kind and courteous when it comes to dealing with people is one thing that could make you grow as a person. read more

New York Style Optometry has been a long-time Go-to place for my family since the early 2000s. Suuuuper friendly and knowledgeable staff. They have a huge selection of classy designer frames to choose from. I highly recommend them. read more

The staff are very helpful. You feel at ease when you get there. The office is clean and inviting. They walk yoi through everything and they will you and work with you to the best of their ability. read more

I've been coming to Dr. Chae since 2015 and she's always been super knowledgeable and professional. I love getting new glasses from her because she's one of the only Optometrist in the Valley that carry Chanel, which are my favorite style of eye glasses. Highly recommend! read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Eyewear & Opticians Near Me - Van Nuys, California

Dr. Eunmi Chae is knowledgeable, kind, and helpful. She saw me as a walk-in when my contact lense broke in my eye and I couldn't get it out myself. I have been coming to New York Style Optometry for 13 + years. I highly recommend this business. Thank you Dr. Chae, god bless you and your staff! = ) read more

I've been going to Dr. Chae for over 20 years, and she has consistently provided outstanding care. She's incredibly knowledgeable, patient, and always takes the time to explain things thoroughly. The office is welcoming, and the staff is kind and professional. One of the things I love most is her fantastic collection of frames -- there's always something stylish and unique to choose from. I trust her completely with my eye care and wouldn't go anywhere else. Highly recommend! read more

Their appointment process is pretty rigid. They are unable to schedule appointments for my mother, grandmother and me on a weekend because they reserve the weekends for other people who need shorter time to get help. This rationale absolutely makes no sense and they have no motivation to make any accommodations for elderly and disabled people who require more time for their appointment. I'm disappointed in the lack of care and flexibility that this business offers. I would take my business elsewhere. The workers are very nice but I don't agree with the way the business is run. read more

My neighborhood, optometrist, kind, attentive, and the quality/value is not bad at all. I really think you should definitely get your glasses or eyes checked here. read more

This is the best place ever they found out I have Keratoconus when my other doctors said I didn't found a specialist for me to go see and got treated . I been going here for 15 years they are amazing read more

Dr. Chae is amazing! I was greeted with professionalism and felt comfortable asking questions about my treatment. She was extremely knowledgeable and very personable. This place is a hidden gem in Van Nuys. read more

After I wrote the review on Yelp with bad reviews, they have called me to apologize for mistreatment and told me the situation why that occurs. They were more tentative and concern about my needs then the 1st phone call I had. They have followed up with me regarding my needs and made great progress in the end. If they can treat customers like this 1st time, I didn't have to write a bad review in the beginning. I don't usually write bad reviews or any reviews but, that 1st call made me really upset. Due to their efforts to accommodate after my 1st review, I am happy to know that they do care and wanted to make customers happy from their mistakes. That's why I am writing the review again to show that this New York Optometry business is worth of keep going. read more

I have been going to Dr. Chae for years! I've moved a lot throughout LA and even if it's a further drive, I still come here. Dr. Chae is so nice and gentle. I work freelance, so I never have vision insurance, but she will do her best to make the price fair. Her staff is accommodating and any time I've ever need a prescription emailed to me, they've gotten it to me the day of. I've gotten glasses from here several years back and I remember the process being pleasant. The office is clean and they have a wide variety of lenses and contacts to choose from. Parking is easy, it's located in a strip mall with a grocery that has yummy Asian snacks! Coming here is always a treat, thanks for taking care of me all these years, NY Optometry! read more

Friendly staff always looking out for your best interest. Have good selection option. My go too place for my eyewear's

i have been getting all my glasses with Dr. Eunmi for so long i literally can't remember where i got hlasses before her ... Easily 20+ years. I mention this because who she is as a person and the service she provides is why i come there. She is very knowledgeable and caring, the staff is always top notch, and she always has the perfect selection of glasses at a great price. Dr Eunmi is second to none. If you want a great experience getting glasses, look no further than this place read more

Dr. Chae and her staff are wonderful! I've been seeing her for years and am so grateful to have found her every time I come. Dr. Chae takes her time and helps explain everything she is doing, including insurance coverage. She is so kind and supportive and runs her business like a tight ship. My entire family comes here and she treats my sons with patience, and lots of kindness. Leah always helps me pick out the best frames for my smaller face and gently advises me against unwise ophthalmic decisions lol. I'd recommend coming to see Dr. Chae and her staff! read more

I have been going to New York Style Optometry since I was in 7th grade. Dr.Chae is very passionate about her craft and takes very good care of everyone who comes through the doors. Her staff is very supportive and knowledgeable. I recommend to any family and friends I can. They will take great care of any eye needs you have. read more

I visited this place for the first time ever (even tho I have lived by it for yearsssssss) and I honestly wish I had found it sooner Reasons to go here: 1. Christian based 2. Superrrrrrr nice staff 3. Staff know they stufffff and will help you with frame choice and over all eye care 3. Great customer service 4. Verrrry clean and nice everything 5. Great designers frames at a great price 6. Call you by name 7. Follow CDC guidelines especially with COVID rn Overall, this place is great. If you want a great optometrist in the valley and near reseda/ van Nuys then check then out! read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - My new frames!! Got them here - Eyewear & Opticians Near Me - Van Nuys, California

I was referred to New York Style Optometry by a good friend and I was very impressed with the staff and Dr. Chae. She was very thorough with my eye exam and answered all my questions. When it was time to select my glasses, the staff were very knowledgeable and suggested the right pair for my face. I had a wonderful experience and plan to go back with my son and husband. read more

I've been a patient here for years, it's unfortunate that I was refused an appointment because I wanted to book two weeks out. The receptionist is not friendly nor helpful. Very disappointing! read more

I've been coming here for years and they are always fantastic! Very helpful, friendly and fair. I have recommended them to many people in the past too and have always gotten that same feedback. read more

Staff are always friendly and very helpful. Dr. Chae is the best!!! Thank you for all your help.

I've been a patient with Dr. Chae for about 5 years now and really recommend her office. Her care and dedication to making sure you have healthy eyes sticks out. All of the employees of the office also show how much they care about making sure you leave happy and are well taken care of. Glasses in general can be pricey, but I always feel that I get a good deal at New York Style Optometry. They have a great selection of glasses of varying brands and also varying price ranges. My company recently changed vision insurances and the staff took the time to really explain the differences in coverage. Overall, I would give this office 5/5 always. A great example of how the staff go above and beyond is when one of my lenses popped out the week of my wedding. They made sure I had them for my big day and I really appreciated that. All in all, my wife and I will be patients here for years to come! read more

If you're in need of Optometry Service, THIS is the place!! No, really!! They have the nicest staff ever and an expertly experienced and friendly Optometrist! They are kind and customer focused! When I was in a rush to get contact lenses, and was turned down elsewhere for expedited service, New York Style Optometry came to my rescue, and they did it with such kindness and compassion. When my new contacts sample order came in late, they even kept their doors open just to service...me! I was totally blown away by their incredible customer service and genuinely caring nature! Wow! Really folks, don't go anywhere else! You'll be missing out on service you rarely find nowadays... read more

This used to be a good place to get glasses. They still have a good selection of frames, but they've become increasingly customer unfriendly. You used to be able to swing by and look at frames just to browse. Now, you can't walk in without an appointment, despite the store being empty, and they require someone to hold your hand while looking for frames. "That's our policy." Fine. We've been customers here for more than 10 years, but I don't feel welcome as a customer anymore. Other stores will appreciate my business. read more

I happen to stumble upon this optometry as I needed a place for new glasses. Funny thing, Ive been by it so many times and not even once stopped in. We were greeted by a very sweet gal, MaryAnn. Once all the initial questions were asked and taken, it was down to the fun part. Picking out a new pair of speck. Plenty of designer glasses to choose from. I tend to go for the classic pair. But, the one I was eyeing wasn't available. She was able to look it up, and even went through it with me on selection. Found it and ordered it. I was told it'll take a while for delivery, but I wasn't in any rush. Customer service was great and the staff were extremely friendly and welcoming. read more

Excellent service. The optometrist is so kind and was concerned about my unique situation. She was very observant to the fact I have diabetes. I have gone here for years and she has been consistently a professional sweet lady and definitely willing to work within my budget. read more

Technology made glasses for blind people and they able to see. But with this glasses New York style gave to me still my left eye see blurry . First they said my insurance don't cover the cost of my visit and glasses and I have to pay from my pocket big amount . Secretary do the doctor job and check my vision, and because I have diabetic I find out they dont have real doctor and the person just have this place and just give the glasses . Now I have another optometry and find real eye doctor . And their customer service really is not acceptable and as person use 20 years glasses that's first I found out there places charge for service but not helping . read more

This review is long over due...but I had to just recommend New York Style Optometry. Dr. Chae and her staff were so attentive and mindful of my first time having to wear glasses. And the two girls that helped me take the pre eye exam, and then select my frames were friendly and super patient. I finally was able to find the perfect frames and within a week received them. I'll be back by the end of the year! read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Eyewear & Opticians Near Me - Van Nuys, California

Very calm atmosphere and immaculately clean, which I appreciate. Staff is very professional, knowledgeable, helpful, and friendly. I've worn glasses for 42 years, and contacts for 10. I've seen a lot of eye doctors in my life, and Doctor Chae is absolutely the best. The quality of care she offers, and the precession of her prescriptions is unrivaled across the realms. If you're unsure about where to go for glasses or contacts, you really should check this place out first. read more

Dr Chae is the absolute best! Very patient and accommodating. I feel like she brought my confidence back with my contacts and picking out a good pair of glasses with me. Appointment setup was very easy I showed up 30 minutes early and she was able to see me very quickly! Marianne was a warm welcome as well!! Thanks guys will see you again soon! read more

Very friendly staff and always helpful. The doctor is always kind and patient. Would definitely recommend.

DO NOT COME HERE! The doctor is only worried about money and not the care of her patients. I came here for a check up and she complained so much with the insurance I had for the frames. I said I will pay out of pocket and she was still very rude about it. She is not a good doctor. Im going to a new optometry place and I see the difference in a good quality doctor. read more

Great location, amazing staffs, the doctor and everyone were super friendly and helpful. They took the time to explain everything to me about the style of my glasses and what my insurance covers. They have lot of great glasses for everyone. Def would recommend to my friends and family. read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Eyewear & Opticians Near Me - Van Nuys, California

Best glasses, service and staff I've ever experienced! These guys are the real deal and can't recommend them highly enough. So professional and friendly, and with both affordable and luxury brands. SUPPORT THIS BUSINESS!! read more

This place is a gem! Everyone from the receptionist to the Dr. herself were amazing! I highly recommend this location for your eye health care needs. Staff is extremely helpful! As someone who takes their eye health care very seriously I am very grateful to have found Dr. Chae's practice. I called in early today hoping to get an appointment and was very surprised with how accommodating their schedule was. With this rain going on I quickly called and asked if there was a later appointment. Which I was happily given, thanks! Leandra was amazing explaining everything very thoroughly. She has so much patience and did not mind redoing some of the tests. She also did not make me feel rushed as I was looking for frames. And like I mentioned above she went over all the pricing thoroughly. Dr. Chae is kind and patient. She is very knowledgeable and I was very impressed by how well she knew her field. She kindly explained what was going on with my vision and offered some great advice. I learned a lot during my exam with her and am very appreciative of that. I highly recommend coming here, pricing is great, they have a huge selection on frames. As someone who knows the value of a good pair of prescription glasses they will guide you in the right direction. They do not try to up sell you and only recommend what they feel is in your best interest. Can't wait to get my glasses ! Thank you to the whole staff. read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Eyewear & Opticians Near Me - Van Nuys, California