Nasty, RUDE service. I've been needing new glasses for a couple years now, was referred here by my…read moreinsurance and eagerly went in just to browse frames. I was initially hesitant to enter because the signs on the door were in Korean so I was skeptical that they'd help me, but then I thought That's ridiculous, we're in the United States, why wouldn't they help me? And went in anyway. It turns out I should've trusted my gut. Big time. Literally the second I walked in I was rudely told by the receptionist "We're closed". It was 5:10pm on a Monday. Their posted hours said open til 6pm. So I said "I thought you close at 6?" A crotchety old doctor man interjected abruptly "We close at 5:30". Their rude aggressive demeanor was not ok with me, so I said "You say you close at 5:30, but it's only 5:10, so that would leave me 20 minutes to browse frames, right?" Crotchety senile doctor barks "No!". I said "Oh really? From 5:10 to 5:30 isn't 20 minutes? Is my math wrong?" They all just looked at me. Then the receptionist said "We need time to put the frames away." Um first of all that's only if I actually saw some frames I wanted to try, but more importantly that's part of operating a business. And as I'm looking for something specific and can tell by looking if a frame will suit me or not, it's unlikely I would've even touched many frames. And *on their website* their POSTED HOURS are until 6pm Mondays. I definitely won't be spending a penny here and would encourage anyone else to go elsewhere. I went to a different optometrist not far away in Encino - owned, run and staffed by Americans - and could not have been treated better.

I had a very pleasant eye exam at New York Style Optometry. All of the people that I interacted…read morewith were helpful and concise, the location is well cared for and clean, and there is plenty of parking. What I really appreciated was Dr Chae's thorough exam and very well explained diagnosis. I didn't feel rushed and left confident in my contact lens prescription and without further questions. Thank you for making something that usually feels like a chore an easy visit.

I brought in a pair of sunglasses that my dog got a hold of and bent the ear piece…read more I did a lot of research to find someone with great reviews, who could repair them. The glasses were my grandmothers so, they are of great sentimental value to me. Slava was great! He introduced himself and was friendly and professional. He explained the risks of trying to repair them and was careful with them. He successfully bent them back in place in under 5 minutes. They fit perfectly again! Because it was such a quick job, he didn't charge me. Optical Universe certainly has my business now. I'll definitely be back!

One of the arms of my glasses fell off and needed to be fixed. I found optical universe on Yelp…read more They put the arm back on really quickly very fast and friendly service. The man who works here is very kind.. I would definitely recommend coming here to get new glasses or get a pair of glasses fixed. Five stars!

I absolutely recommend this place for anyone. Front desk…read moreladies were very welcoming, kind and sweet. I came in to get my eyes checked because I had slight discomfort and felt worried about my vision. Dr.Andy checked my eyes and went over all the questions I had and I was able to get a new perscription. I felt more at ease that my eyes are complete fine. Thank you guys for being such an amazing staff ! I will be coming back to get my glasses :)

This eyeglasses place is not so recommended. They're acting as if they're a car didn't sell people…read moreup selling for 3 to 400% more than what it cost in other places. Staff also lies. The price is the best in the market with the funky smile. My personal experience is no no no get away from this place fast. I do not apologize for this. I'm doing a favor for society.

Dr. Gomez is extremely knowledgeable, did the most extensive exam , i visit them every two years…read moreor so to upgrade my vision. Highly recommend!!!

The customer service was awful. One employee in particular--the slim Hispanic man with a goatee was…read moreespecially unprofessional and unhelpful. He was dismissive, unfriendly, and made what should have been a simple interaction frustrating. Take your business elsewhere.

10 Stars for a True Craftsman…read more In 2025, I stumbled across a pair of Persol sunglasses I originally received as a gift back in 2005. Beautiful glasses, but after years of wear and age, the materials had stretched and oxidized. They hadn't fit properly in ages, so I tossed them in a drawer nearly a decade ago. Last week, I found them again and thought, "Dang, these are still some good-looking sunglasses--they just need a little love." I tackled the UV oxidation myself (thank you, YouTube and car polish), but the real challenge was the shape: the frames were warped, and the lenses were starting to pop out. I searched for glasses repair shops, which are surprisingly hard to come by, and after reading a dozen reviews on Google and Yelp, I found Gary's Custom Optik. The reviews were glowing--people calling Gary a treasure, a master of his craft, and truly "old school" in the best way. And let me tell you: they were right. Gary is indeed a gem. Before doing any work, he gave me a fair heads-up that these were 20-year-old frames and there was some risk involved in reshaping them. But honestly, they were already in the "what do I have to lose?" category--and if anyone could bring them back, it was going to be Gary. And he did. He spent about 15-20 minutes carefully working the acetate, reshaping the frames, tightening things up, and getting them back to being totally wearable. Not perfect--but so much better than where they started. When I asked what I owed, he said, "Nothing." That seemed ridiculous, so I bought a lens cleaning cloth and some cleaner just to give something back. This place is a classic. Wall-to-wall with frames and stocked with everything you could need for eyewear. I don't wear prescription glasses--but if I did, they'd come from Gary. Huge thanks to Gary and also to the friendly woman in the shop who laughed at my bad jokes and finished the job with a professional spritz and wipe. Highly, highly recommended for repairs, frame purchases, or just to witness a real craftsman at work. If it's five stars max, I'm giving it 10.

Awesome experience. It's already two years the glasses are serving excellently. Recommended!read more

-BS :HA Rất tốt -My Chi Rat totGia dinh toi tat ca den day…read morede kham mat Bac si va nhan vien My Chi tat ca phuc vu rat tan tinh

This place is a joke. I was 2 minutes past the 15 minute grace period and the denied seeing me…read more There was no handicap parking available for my wife. And the back door isn't big enough for a wheel chair. So it took time to help my wife through the door. This place didn't have a single customer. They weren't busy what's so ever. Now they said they are not accepting any other appointments because they are under staffed and over booked. Giving a 1 star is already giving too much.

Would rate these guys a 10 if I could. I have a hard to fill prescription, Jimmy re-made my…read moreprogressives when the lower mag area didn't come up high enough, then had factory remake again when there were stains in the lens. Could not have been nicer to work with. Did I mention he found me a pair of smaller frames, very hard to come by. Highly recommend.

Great and quick service! The staff is super helpful and friendly. They were recommended to me at…read moreCostco, and they repaired my glasses and it looks like new! One of the stems was broken and they replaced it for a reasonable price , and the replacement was just like the original! I'm very thankful that you could save my glasses!

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

Got a referral from my medical group for a Ophthalmology referral having to do with some post…read morecataract issues/concerns. This was my first time to this provider. My experience was okay, not exceptional but good. The office was definitely clean and updated. I arrived a few minutes early on my appointment time and was promptly seen, after completing a one page questionnaire and paying my copay. The male doctor's assistant that took me in, asked me some preliminary questions, etc. was very good and thorough. I really appreciated his attention to detail. The doctor, Dr. Chang, was nice and casual in bedside manner. I did my best to explain my concerns and what brought be there. He did the routine exams, views, retina looks, etc. Not sure if I didn't make myself clear, or maybe he was just very confident everything was okay, i just walked out not certain that my concern about the buckle on my eye was okay since it was installed so long ago. Maybe I was expecting more? The only other issue that I had was the female workers in the back, near where I was located in the office. They were so loud the whole time I was there carrying on about personal matters, jokes, etc... It was definitely annoying...

Dr chang was ok but not exceptional.The staff was not that approachable,looks upset all the time as…read moreif they were loaded of task to do. I have decided to ask for my medical report history and my visual field results.Told me to fill up a form and send it back but no answer after I sent it. Tried to call someone answered but put me on a long hold and I decided to hang up. Now I tried to call them again 9x nobody answered and it will go straight to answering machine. We pay our insurance and we deserve to have proper services.