Poor Customer Service Doctor Huynh is great. He explains…read moreeverything simply, is very efficient with your time, answers your questions attentively, and is very friendly. His staff at the office is also very friendly. Unfortunately they do not always answer their phone during business hours. Sometimes the person who does answer is not very friendly. They will also not let you speak to a doctor.

Dr Huynh is an excellent doctor in every way. He clearly explains his exams and the condition of my…read morevision. I recently was misdiagnosed by another doctor and he conducted testing which showed that I had no problem.

Two thumbs up to ophthalmologist Dr. W. Scott Calvin, MD. I…read morefinally visited a doctor whose primary goal is to heal and to give the best advice to his patients. A doctor that listens to his patient's woes and responds based on their needs. He is exceptional among his peers in recent years.

I am singing Dr. Calvin's praises today. He's done my routine eye exams for many years and always…read morebeen very pleasant and thorough. I'd leave thinking I'd be back in a year. Well, everything changed a few weeks ago when my vision in one eye suddenly went wonky. Dr. Calvin's office gave me an emergency appt. I was floored when, after the exam, he spent over 20 minutes explaining everything that was happening. His explanations were so clear, and his compassion was so great, that I left thinking he was truly amazing. I was so grateful for his knowledge and demeanor. A follow-up appt today just confirmed my thoughts about Dr. Calvin. While it's good to have a doctor for the routine things, it's imperative that you can trust that doctor when something goes wrong. And that describes Dr. Calvin (and his wonderful staff). I highly recommend him!

Front desk are vary helpful, Great service and experience every year. Wide selection of different…read moreeye wear and name brands. Don't hesitate to ask for help.

Always accommodating and friendly receptionists. Great selection of glasses. Dr. Ahmed is wonderful…read moreand always makes me feel comfortable. Explains every step which is appreciated. I give it 5 stars.

I'm so glad that I found Dr. Tran's office. She was highly recommended by a great friend of mine…read more She was so friendly and thorough with her exam. She patiently answered all of my questions and concerns about my eyesights. And the quality of her lab was impressive. I had my glasses done at a lot of places, and the glasses here were so well-made. Daniel, her assistant, was so welcoming and professional. He handled insurance like a breeze and made sure I understand the benefit. He was also so helpful in helping me choose the frames and lens options--no pushing or pressuring whatsoever, which is a big big plus. The office applied high standards and strict protocols to fight the pandemic. They cleaned every single surface, pens, clippers that they handed out to the patients. They also had a limited capacity, so don't forget to call ahead to make appointments. This has a tough time for all of us, and I'm grateful that they still open to help.

I don't often leave reviews, but I felt I needed to share my experience. As a new patient, they…read morewere able to fit me in the same day, which felt like a miracle since I had an eye infection. Dr. Le was thorough, clear, personable, and professional. She took the time to explain everything to me, made me feel at ease, and I truly felt taken care of throughout the visit. I feel lucky to have found this practice through my insurance. When I receive this level of care, it really stands out, and I wanted to acknowledge it. I'll be back for my follow-up and plan to schedule a full eye exam as well.

Highly recommend Dr Zdenek. He is brilliant and extremely knowledgeable about eyes, nerves and…read moreophthalmology. Truly understands and listens to patients concerns. I had to have nerves in my eyes zapped because of floaters caused by Diabetes. My eyes are crystal clear. My son had a problem seeing double vision. He diagnosed as something about one of the eye muscles not being strong enough and aligning with the other one. It happens in rare instances. There were exercises to strengthen the eye muscles. Great doctor for dialing in contacts especially for astigmatisms. He is great!

I had a referral through my insurance to see this doctor. I got the authorization of approval. I…read morecalled them to make the appointment. I vividly remember very well the female receptionist asked me what insurance I had, I told her " --""and she proceeded to give me the appointment. Fast forward to the day of the appointment I went in and they ask for my insurance and ID. The receptionist then tells me oh we don't take "---" Like how ? If your in the system and "---" referred me how do you not take it ? And why didn't they tell me this when I called them for the appointment. Then she proceeds to tell me" we have the right to refuse " bunch of scammers ! The reviews are correct for this doctor. If they see they can't make money without fraud then they won't take you. P

I took my mother to this optometry center. She was visited by Dr. Leser. Dr. Leser is kind,…read moreknowledgeable, thorough, and compassionate. We really appreciate the service we received here. Inside is shiny clean and staff members are courteous and caring. There seems to be a rare culture of mutual respect and kindness present in this establishment. We immediately felt it. Kudos to those who run this place. Making an appointment was easy. I called and made an appointment on the phone. They send several reminders before the appointment. Make sure to check your texts and confirm. There is a cancellation fee if you do not cancel before a certain time. This is a very busy office, so appointments are given for a month or so later, but it is worth the wait. I wish they accepted my insurance too.

Before deciding on where to go for an eye check up, I of course read reviews and decided to go to…read morethis place. The reviews were spot on in terms of the friendliness of everyone in the office. Little wait time and when I finally was seen, it was a very pleasant experience. I felt very comfortable and I was listened to. Dr. Leser was very friendly and attentive and made sure he understood my needs. All anxiety went away once I entered the room. I was never rushed or felt like my needs were not met. All staff was very accommodating. Nice clean area; minimal noise level; plenty is seating spaced out and nice selection of frames. I look forward to continued eye care with this provider,

Always happy to see Dr. Winston and staff. I highly…read morerecommend! Naomi takes her time to make sure you know what insurance pays, and will make sure you are happy with the fit of your glasses.

Dr Winston is wonderful and I learned new things about my eyes, which was very helpful but try to…read moresteer clear of Janice! She is negative and extremely unhelpful!

My family and I feel so lucky to have found Avant Eyes Optometry…read more I live in Porter Ranch and used to drive all the way to Burbank to see my old optometrist. When Avant opened at The Vineyards, a friend recommended I give Dr. Kataria a try and I'm so glad I did!! She is incredibly thorough. Not only did she explain everything clearly, but she also showed me detailed images of my eyes, helping me for the first time truly understand what was going on. It's true what they say, a picture is worth a thousand words. Best part is the office is spotless and equipped with state-of-the-art diagnostic tools. I was so impressed by Dr. Kataria's knowledge and kind bedside manner that I now bring my two kids as well. I'm grateful to have such a high quality, locally owned practice right here in the community. I love being able to support a small business that genuinely cares.

Unfortunately, your response mischaracterizes several of the concerns I raised and also contains a…read morestatement regarding my medical-record requests that I need to correct. I was not asking your office to take responsibility for educating me about my insurance plan, nor was I disputing that members should understand their own benefits. My concern was that your staff was actively using insurance benefit information on your computer to calculate the amount I was being asked to pay for prescription eyewear, yet I was not permitted to review the benefit information being used to arrive at that amount. I specifically asked if I could simply view the benefit information on the screen so I could understand how my coverage was being applied to the proposed charges. I was told I could not see it because the document contained the office's tax ID number. I was not asking for your confidential tax information. I was asking to verify the insurance benefits and calculations being applied to my purchase and my financial responsibility. Telling a patient what they owe while refusing to allow them to review the benefit information being relied upon to calculate that amount creates an unnecessary lack of transparency. I ultimately left without purchasing the glasses because I was uncomfortable agreeing to charges I could not independently verify. I also need to correct YOUR statement that, "had we received any medical record requests, we would have happily provided those." I have sent 3 separate written emails requesting my medical records and have received no response to either request. I have documentation of all communications. Therefore, suggesting publicly that your office has not received a request does not reflect my documented attempts to obtain my records. Additionally, your statement that my records would be provided "with a $25 charge" does not accurately explain California's medical-record fee provisions. Under California Health & Safety Code § 123110, a provider may charge a reasonable, cost-based fee for providing copies. California's Medical Board specifically explains that the copying charge may not exceed $0.25 per page for paper copies or $0.50 per page for microfilm, together with reasonable clerical costs. The law does not establish a blanket, automatic $25 fee simply because a patient requests their records. More importantly, California law provides specific timelines for responding to patient record requests. For a written request for copies, the records generally must be provided within 15 days of receipt. A request to inspect records is subject to a five-working-day timeframe. The Medical Board of California specifically advises patients who have made written requests and have not received their records within the applicable timeframe that they may file a complaint and should include copies of their written requests. Your reference to a nine-page intake form does not resolve either issue. An office policy or signed intake form does not eliminate a patient's rights under applicable California law, nor does it address why my 3 written requests have gone unanswered. I also find the statement that billing insurance is merely a "courtesy" beside the point. Your office chose to participate in the insurance transaction and presented me with pricing based upon insurance benefits. Once those benefits are being used to determine what I am expected to pay, it is entirely reasonable for me to ask how that amount was calculated and to request enough information to verify it. I would have been perfectly satisfied if your staff had simply explained the calculation and allowed me to verify the portions of the benefit information applicable to me while redacting or otherwise protecting any genuinely confidential business information. My concern was never that I did not understand that I have responsibilities as an insured member. My concerns are transparency, the accuracy of the financial information being presented to me, and my ability to obtain my own medical records after making documented written requests. At this point, rather than continuing to debate these issues publicly, I am requesting that your office respond to my 3 outstanding written medical-record requests and provide the records in accordance with the applicable requirements of California law.