Dr. Kim personality is the first thing that will stand out to you when you talk to her. She's funny and very straight forward. She has been my optometrist for the last 6 or 7 years but it been like 4 years since I last visited. It was my fault but after doing my yearly physical, my primary doctor told me to go do my eye exam. I made an appointment and arrived early. I was able to find parking easily, I remember before it could be a hassle. My eye sight changed from the last time I did an eye exam here so I needed to get new prescription lens. I still like my Oakley frame so I prefer to keep using that one. So I had to get it sent out so they can put new lens on it. Make sure to have backup prescription glasses because it can take 2 or 3 weeks to be completed. Keep in mind that if you pay credit card there is a fee so try paying cash or having your debit card on you. read more

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My primary doctor referred me to Dr. Kim Lai. This was the most life changing experience I have had. I have seen several eye specialist from Stein eye institute of UCLA to several doctors in the Valley. Dr. Kim is in my opinion the best of the best. She has the most caring heart of any Dr I have ever seen. Without hesitation I strongly recommend her for all your optical needs. Thank you Dr. Kim lai OD read more

The WORSE optometrist I've ever been to. I have a prescription for reading in one eye and Lai said that she could prescribe a specific glasses that would help me. The one she prescribed was awful and didn't work at all. I asked for my money back then she tried to convince me that another one would work. When I went to pick up the second one, the girl monica at the front desk was extremely rude and condescending trying to speak to me like I am an uneducated woman when I am definitely more educated than she is. I will say Sasha was the only one to try and be respectful. The doctor didn't even come to see or check if I was OK with the second pair of glasses. Maybe they couldn't make as much money out of me as they do for other patients who knows or maybe they treat Black people differently. As you can tell from these reviews, they are very rarely have black patients. That monica at the front desk definitely treated the Hispanic patients differently to the way I was treated. Extremely disappointing and unprofessional. read more

Very thorough exam . I have been going to optometrists for 40 years from glasses to contacts to Lasik so I can say without reservation that Kim Lai is great! Monica is very knowledgeable about insurance. read more

After searching and researching, I went ahead and trusted these Yelp reviews to book my appt with Dr. Kim Lai. The last time I've seen an optometrist was almost 20yrs ago so I honestly didn't know what to expect. Dr. Lai was so sweet and explain to me that my eye health is just as equally important to my overall physical health. That over time our eyes/vision change but because the changes are slight, your brain slowly starts to adapt without you even recognizing it. Her office meets up to COVID precautions and the staff (Monica) is amazingly kind! HIGHLY RECOMMEND! Dr. Kim knew exactly what she was doing with super cool gadgets and lights to get precises results from my eyes tests. My eye were dilated and got these "cool" glasses to wear! -Def will be coming back read more

Kim Lai, OD - Annual Eye Exam + Eye Dilation = Being healthy is cool! - Optometrists Near Me - Northridge, California

Dr Kim and the young lady in the front were great friendly and very attentive Dr Kim was great with my little 5yr old I appreciate her honesty and I appreciate that she answers all the questions I had she put me at ease my daughters first eye dr appointment it went great thank you read more

Dr. Kim is amazing. She takes her time with each patient and is often running behind, so give yourself some leeway when visiting. My prescription is the best I've received in years. The receptionist didn't seem all that engaged when I picked up my glasses. It looked crooked on my face but she didn't even notice. I had to adjust it when I got home and cracked the frame. There was also no follow up when I requested an emailed prescription and I had to go down in person. Will recommend Dr. Lai for your prescription, but make sure you insist on frame adjustment in the office before leaving. read more

I've been using Dr Lai for my recurring eye checkups for several years now. Highly recommend. What I like most is that the office staff are all very friendly and they remember your name (okay "Bob" isn't that hard to remember...). I also feel that Dr Lai does NOT push unnecessary product that she "recommends" but she instead tries to take advantage of any good offers that are available from any vendors. read more

This was my first time seeing Dr. Lai. Even though I was late, she took her time to explain the different issues I had with my eyes. She is very knowledgeable and caring. The receptionist is a sweetheart. read more

Dr. Lai works with my daughter and me. She has gone above and beyond to help my daughter correct her vision. I have taken my daughter to many specialists over the year because she was having trouble with vision. Dr. Lai took her time and worked with us to find a prescription that was exactly what my daughter needed. I highly recommend Dr. Lai's office! read more

Real bad attitude from Dr. Lai and hand me up on the phone when she called me. We when to her store on last Sat. and select a glasses with Premier Vision insurance under WellCare ($200.00 discount on the glasses) but she cannot verify with Premier Vision so Monica said she can held the glasses for my wife but have to wait until Tue of this week because the store close on Monday, by Tuesday I called Premier Vision and ask them to call Dr. Kim Lai's office. When Dr. Kim Lai's office call back yesterday, they said the glasses we select was sold, and I indicates we had been drive over one hour to reach their store and they have no right to sell a holding item and ask to talk to Dr. Lai, no response on Tuesday. About 10:15 am Dr. Lai call me and indicates I had a bad attitude against her employee and indicate they have the right to sell any unpaid item even it was request to put on hold for the office to verify against my insurance, the glasses is $134.00 which is way less than the $200.00 discount we shall have the eyeglasses. Just because they can not verify against insurance policy. She said they have a policy that they have right to sell any unpaid item and I asked her to show me the policy "IN WRITTING", she refuse to do so and say we are not welcome to her store and hand up the phone on me. The problem is her store can't verify my insurance policy, hold the glasses my wife want, and then sold the same glasses to somebody else, when I ask to show me the policy that they have right to sell any unpaid item (we have $200 room from Premier Vision to purchase a $134 glasses, if it is not your store problem, the glasses will be in our home so what is unpaid item?), her attitude was so bad because the fault is on her. Anybody shall not go to Dr. Kim Lai's business unless you are willing to accept the way of her attitude. read more

Best optometrist so far! Came in for my routine eye screening and Dr. Lai was attentive, responsive and caring! Her staff was amazing!!Highly recommend her!! read more

It must've been not a good day. Receptionist was great but I did not like the service itself. I agree with the 1 star review.

Dr. Lai is super sweet & personable. She takes her time & asks lots of questions. Great office! read more

Kim Lai, OD - Dr. Lai - Optometrists Near Me - Northridge, California

It's a very clean efficient office with very nice personnel working the desk and the doctor is very nice too. She tells it like it is. And has a good sense of humor. It's a small office but it still does the work. read more

Dr. Lai is AMAZING! I learned more about my eyes and overall eye health in one 30-minute visit with her than I had in all my previous eye doctor appointments combined! She's very thorough, very professional, and takes time to answer all your questions. She was able to help me get my new eyeglass prescription absolutely perfect, and they have a great selection of frames in-store. Seeing is believing (pun intended!) -- Dr. Lai is the best! read more

Love Dr. Kim Lai. She has amazing bedside manners. Got my glasses and contacts timely. She made my little one comfortable during the exam (he is 12, so. It so little). Pretty good choices of glasses and contacts avail on site. Her staff are also very knowledgeable and kind. Would recommend Dr. Kim Lai 100%! read more

If I can give zero stars I would. This place is bit the best on money pocketing a lot of their services. They do not do refunds and never give a call back or follow up to let you know your glasses are ready for pick up. I call a month later and are told I have a week to pick then up or else they will toss them?! What a scam! Their customer service is horrible! Please do not waste your time here. read more

Been coming here since I was a kid. Last visit was 2017, and 4 years later it's still the same! Dr. Lai helped me out professionally and attentively. Selection is big, and found a pair that I really liked. Love it and can't wait to use glasses again! read more

Dr. Lai and Monica are always a pleasure to come and see. Dr. Lai is super friendly and has a good variety in glasses. I always look forward to my next visit. read more

Worst experience I have EVER encountered with a doctor. Very condescending, I was taken back by it. I walked out of the appointment because it was so bad. The push was to purchase glasses and not to address my eye concerns. I did not complete my eye exam and the doctor still charged my insurance and said I could pick up the prescription. Terrible experience. Maybe I caught her on a bad day. No complaints with the front desk person, she was great!! read more

Brought my daughter for her first eye exam everyone was professional, polite and courteous. This is a great location with good prices.

Great place to go too. There fast and very nice and knowledgeable.. helped me I can see better. I'm happy. I'm happy with them and they take my union insurance.. 5 Star for device and help. read more

Kim Lai, OD - Optometrists Near Me - Northridge, California

This is a great place! I have been coming here for over 15 years! The staff is very friendly especially Maribel! Dr. Lai is fairly new to the practice but she is awesome, she takes her time with her patients. Kid friendly also!.... read more

quick easy appointment. dr kim was thorough in explaining my conditions and monica was helpful in choosing my lenses. i wish they had more variety tho. read more

She was rude and treated me like a child when I went back to complain about the prescription she gave me, which was not clear. I regret going there and spending my money. She even said "I spent more time with you today than any other patient," as if she was waisting her time with me and money was all she cared about, rather than her patient's wellbeing. read more

Been going here for a few yrs. Very good service. The doctor is great, very nice & kind.

Here with my parent, waiting for them to get glasses. This is a very cozy and friendly office.

dr. Kim was wonderful. She made me feel very comfortable & she's very sweet. I've havent been seeing so good lately, but now I see almost PERFECT. I've would definitely recommend her. Marielle is also wonderful Yeah...a new eye Dr. & I'm very happy! read more

Dr. Kim Lai is very professional and informative. Every year I go I learn something new about my eyes. If you need a good eye doctor to give you the best suggestions of eye care through the aging process, she's the Doc for you. The office is calm and relaxing and they're very flexible with appointments. Monica at the front desk is very helpful and patient. I didn't have to wait long to get my appointment, which is great if you need a prompt eye update. Thanks Dr. Kim for caring about your patience vision. read more

First time visiting this optometrist and it was a wonderful experience. All the ladies there are very helpful and super friendly. I appreciate how Dr. Kim took her time with me and explained everything to me. I'd definitely recommend read more

I love how Dr Kim Lai took her time with me. She explained everything carefully to me. She made me feel very comfortable and was super sweet! Everyone was respectful and very helpful. They helped us with a discount on our glasses. I recommend people to come and check them out, you won't regret it!!!!!! read more

My experience at the office was amazing! First off, I'm not from the area but I was highly recommend Dr. Kim from friends and family. So I took my chances and I couldn't be happier. The two front desk girls (Monica and Maribel) were nice, very helpful and answering all kinds of questions before I even saw the Dr.. What a first visit should be. Thanks girls! After seeing Dr. Kim, I HIGHLY recommend her for any appointments you need to get done and also great with glass prescriptions. read more

We love this place! We've been coming here for about 8 years. The Dr is always so nice and always gets all my questions answered. Their staff is so nice! Maribel and Monica are very carring and helpful people. This place is the best place and I recommend it for everyone! read more

The staff working here are so friendly and super patient. They have a lot of different frames to pick from . I couldn't chose which color contacts to pick and they were nice enough to let me try a few different colors. Definitely coming back for my next eye exam! Dr. kim you are the BEST read more

I'm writing this review because I've been going to Dr. Lai for several years now and I feel I can write a honest and truthful review. Plain and simple, I will never go anywhere else to address my eye concerns. It feels like family when I go there and completely trust Dr. Lai's opinion like I would my own family member. I moved to the antelope valley after living in the valley and I still make the drive to see her for everything I need. The front desk people always make an effort to make their patients feel valued and I'm always greeted so warmly and welcoming. I highly recommend to book in advance since it's a small office though. I was always reluctant to go to smaller optometrist because I always worry about product pushing but everything the doctor has recommended to me was never pushy and usually fit me my needs better. Also - I have a very strong prescription and she really listens to my needs and wants. I hate being over prescribed for stronger lenses but she really finds the perfect balance of what I need and what I want. Thank you Dr. Lai and team! read more

First time visiting this Optometrist and it was such a wonderful experience! She was so helpful in explaining the different procedures and made me feel so comfortable! And a plus was all the cute frames they have on display to choose from! Definitely would recommend coming back here! read more

This place is great! The receptionists Maribel and Monica were nice and very professional. Dr. Lai was amazing. She was very quick and profesional. I felt very comfortable through the whole process. I would definitely recommend them to anyone and everyone! :) read more

I saw Dr Lai for the first time yeaterday,not only was she extremely thorough, she has such a great personality, explains everything and is very patient.The staff offers the best customer service I have seen in a long time,very patient,friendly,kind and knowelagabl about insurence. read more

I had a very fast and friendly service with everybody here. When I first came in I was greeted by Marbel and promptly got in and out with no hassle. I will br coming back. read more