I stopped into Lenscrafters today for a sunglass repair. What a beautiful store! Rolando helped with finding the right screw that fit my sunglasses & quickly fixed it. Rolando was friendly & refreshingly welcoming. While I was not shopping for new glasses, as I looked around, I was impressed with the brand names & selection of frames. For me, the most important reason to shop anywhere is customer service. When Rolando had completed the repair, with a smile he said there was no charge! Thank you to Rolando...He made my day! I really appreciate the care I received today! read more

Such a disappointing experience. I've been going to LensCrafters for over 10 years and this is the first time I've ever had a bad experience. Went in without an appointment to get a new pair of glasses + and eye exam. It just felt like none of the staff knew what was going on at all. I came back 10 days later to pick my glasses up and was greeted at the front desk with, "do you need help with something?"... well why else would i be at the front desk? The lady was so rude and ditsy. I purchased a pair of Moncler glasses and she ended up handing me a case that says Ray Bans, to which I ask, "Oh are these Ray Bans?" and she replied back, "Girl, I don't even know..." ????? Hello?? Sorry?? I just spent like $400 on frames and an exam and custom lenses I would sure hope you knew?? I went in with my contacts and wasn't offered a case to place them in to try the glasses on, nor asked if I needed the frames to be re-adjusted.. Which now, a day later, realize I need.. Will definitely not be coming back to this location or LensCrafters ever again... Will probably go to Costco for a fraction of the cost and same quality.. read more

This place is a complete joke when it comes to appointments. I had a 9:15 AM appointment on Monday and showed up on time, only to be told after I arrived that the doctor wasn't in and they had no idea when they would show up. No call, no heads-up--just wasted my time. They rescheduled me for Thursday at 9:15 AM. I arrived early at 9:05 and wasn't even checked in. I stood there waiting until 9:25 with zero acknowledgment from staff and finally left. What is the point of appointments if LensCrafters clearly doesn't respect them? Totally disorganized, unprofessional, and disrespectful of customers' time. I won't be coming back. read more

We've been going to this Lens Crafter I love you son location for so many years and never had problems. This time i went there to have my Guess sunglasses i purchased two weeks ago. One of the pins on the side of the frames was loose so I thought, it was an easy repair. I had the screw but I didn't have the equipment to attach it and thought the "PRO" at Lens Crafters would do a lot better job than I could. So i asked them to fix it. They were willing to do as they are always good with that but my glasses came back 10 minutes later with a couple of scratches on both lenses. They claimed I gave the lenses to them with scratches already on them when i knew 100% they didn't have any scratches before i handed them to them. You would think a professional company would let you know in advance before they work on them if they saw scratches to make sure that customers are aware before they handle them. If they had scratches on them, I wouldn't have bothered having them fix in the first place. I would've discarded them. Who would wear scratched up glasses!!! I have no proof but walked out of the place and threw my glasses away. Next time this kind of thing happens , i would make sure the worker knows in advance that i give them no-scratched glasses so when they come back all scratched, they can't deny their lousy work performance that cause the damage. Il feel they are not honest and refuse to accept responsibility of their negligence. I will never again go back to this place I used to go to. read more

LensCrafters - My scratched up sunglasses - Optometrists Near Me - Northridge, California

I went to LensCrafters because I heard they fix up your glasses for free if you need it. I walked in I was greeted by a very pretty girl. I think her name was Celeste and she helped me adjust my glasses and she even cleaned them. The manager was really nice read more

LensCrafters - Cleaned glasses - Optometrists Near Me - Northridge, California

LensCrafters used to always be my go-to with prescription and optic needs. I liked how there's many branches and some being inside of malls for convenience. This one is not located in a mall but is a part of a shopping plaza. I came here to get my eye exam done and thought it went really well. Just bummed at how my eyesight hasn't improved but instead worsened. However the retinal exam/pictures is $39, which didn't get covered by insurance. Thankfully my eye exam is covered. There was still a wait to get served but it wasn't too long or bad. I didn't come out of glasses because the pricing was super high.. Went to look elsewhere read more

LensCrafters - Oakley frames - Optometrists Near Me - Northridge, California

S/o to Kathryn at this Lens Crafters location! She very very nice and informative. Got me in and out in no time. I'll be back again of course. read more

I went to LensCrafters and this girl Celeste helped me. She is a so patient and one of the nicest people I've ever received customer service from. I had so many questions and she answered everything; she's amazing! read more

Jessica was so helpful! I was apprehensive due to all the bad reviews but I honestly think the people that leave those reviews have nothing better to do but complain. I received overwhelming help and was so pleased to see everyone was able to answer my questions and helped me style and pick out 2 pairs of glasses for the summer and everyday progressives. I was seen super fast by the doctor and had a pleasant exam experience. Definitely will return next year! read more

All I have to say is the staff, most of them are rude inappropriate not nice at all. They are plenty of other places to get your eyes examined if you appreciate good customer service. stay away from here. The prices for their glasses are outrageous. read more

This place is trash. I've been getting glasses from LensCrafters for over 20 years and the employees at this location lost a long time costumer. I stood around for 15 minutes and wasn't asked once if I needed help. I had to go up to a group of employees that were huddled together and giggling to ask if anyone could help me. A lady with dirty greasy hair walked over to "help" me, which was her just laughing at my questions about trying to choose between two glasses and saying "I don't know girl". Then I guess she decided after maybe 30 seconds of "helping" me she was bored, so in the middle of me talking she says "I need to go do something else really quick" and then never comes back. I stood there for around 5 minutes with a pair of glasses in my hand waiting for her to come back but she would just glance at me and then stand there talking to another employee that was already helping someone else. I decided to sit down at a table to continue waiting thinking ok maybe now she'll come back, glasses still in hand, and she kept just glancing at me but then continued standing around and talking to another employee. I finally had enough and got up and put the pair I had picked out back and left, all while she continued to look at me and do nothing. I was just going to go to one of the other 3 LensCrafters in the area, but ended up going to the Costco down the street to see what they had and found exactly what I wanted for literally 1/4 of the price. read more

Honesty. I purchased my prescription glasses from this site m/shop and was very disappointed. After a month of using my glasses I was seeing blurry. I didn't pay much attention due to my right eye cataract. One day i went in to Lenscrafter and found out there's something wrong with my lenses. According to the lady who attended me it was due sun exposure. Wow. My prescription is not for night time only. She said,"sorry can't help you. It's one month warranty". After that I went to another optical place and found out that it's some kind of film/coding which I didn't recall ordering. Later I found out that this site/shop is not as popular as the one in the Mall. read more

I ALWAYS go to LensCrafters to get my glasses adjusted, no one does it like them!!! Every worker is amazing but Ohona is absolutely phenomenal. Every time she's helped me with my glasses she's been kind, patient, knowledgeable, and brings the best energy. She's helped me around 4 times now and never ceases to amaze me!!! She's the BEST. She's the reason I'm switching to lenscrafters this year! Love her! Thanks so much! read more

LensCrafters - PERFECTION - Optometrists Near Me - Northridge, California

Honestly the staff is spectacular! They have everything you need in one spot! Super helpful! I'm a forever fan

Most of the staff are very helpful especially Jennifer - she is awesome however... I was in to get a refund and it was very busy and one of the ladies told me to take a seat and wait. There were no seats on the main floor unfortunately so I went to sit in the appointments area. The girl at the desk was a bit rude and it really pissed me off like I was not supposed to sit there because she was eating lunch geez!! I was not trying to get help from her but waiting for the first lady I spoke to that told me to wait a bit. Needless to say I will not be coming back to this store. read more

My son has been waiting to get his prescription contact lense here since last year and we are still waiting to get him fitted. This place is a joke. Been trying to get hold of someone to get some answers still none. Please do not go to this location. Go to another LensCrafters if you need to use their company. read more

I've always had a great experience at this location. From Dr. Chris to Karla and Gia. All of them are always very pleasant, so friendly and accommodating. Karla adjusted several pairs of glasses for us with a warm smile on her face. She made us feel like it was no big deal, she got us! I like this location! read more

Due to change in my insurance, I had to come here for my optometry needs. I chose this location due to proximity to my home. I was pleasantly surprised to receive great services from this location despite the bad reviews. I saw optometrist Dr. Chris Sukiassians twice so far during my annual eye exam who is very knowledgeable, helpful, personable, and caring. He helped me get the right fitting for my glasses and contact lenses. He referred me to see an ophthalmologist Dr. Dredge for my abnormal eye finding and that ophthalmologist was great as well. Therefore, I trust his expertise. The store is well kept and clean. The staff is helpful with finding you your right pair of frames. Service is prompt. Parking is plentiful and in a shopping plaza. I recommend that you come here for your optometry needs and see Dr. Sukiassians. read more

I just bought a lovely pair of progressive lens sunglasses here. I am delighted with them. The representative was very helpful and knowledgeable. I couldn't be happier with the help I received, both with lense quality and choosing just the right frame read more

I've often bought glasses in the past from LensCrafters and had prescriptions filled there. It's been a little while. But today I passed by LensCrafters in Northridge on my way from an appointment. I recall that I had a fashionable pair of blue glasses that were missing two nuts and bolts. I've been carrying them around for over a month in the car, disappointed that I was unable to use them A very kind dark haired female associate helped me and directed me to the manager Gregory Trala. With many other customers waiting, Gregory joyfully fit me in and took care of this minor repair. To top it off, he didn't want to charge me anything because he just felt it was a public service to help me in that moment. Thank you very much LensCrafters in northridge. I will definitely recommend others to come here in between my own visits. read more

LensCrafters - Optometrists Near Me - Northridge, California

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I had a really wonderful and fast experience. I my classes broken and had a difficult time at the Topanga location but luckily Catherine was incredibly helpful. read more

LensCrafters - Glasses fixed - Optometrists Near Me - Northridge, California

I recently bought a pair of glasses for both me and my wife, over 1.5k in total for both. The service was 10/10 that day. BUT, I came in today 09/03/24 at 5pm for a simple readjustment for my wife's glasses because it was too tight. And I stayed here for OVER AN HOUR waiting until they attended us. It wasn't busy, and there were 3 workers. The readjustment took a total of 3-4 minutes to fix. But I had to wait an hour for that. It was very frustrating. If it weren't for the amazing service during my first visit, I would have gave this place 1 star. This location needs to work on customer service. read more

My wife and I were back again to this branch to purchase a new reading glass and we are absultely satisfied with the service that we got from ANNIE. Thank you again Annie for your time! LIT wife read more

Quick and timely service. Great customer service and they fixed my glasses free of charge.

I made a Yelp account JUST to write this review! Ohona is AWESOME!!! She helped me out from start to finish with such patience and attentive professionalism. I haven't gotten an eye exam in 5+ years so her communicating and answering all my questions really made me feel so comfortable. I'm sure the staff know the routine of eye exams but because Ohona explained all of the procedures and what exactly was the point of them, I felt guided and relaxed through the process. The doctor who helped me figure out my lens prescription was friendly and professional too! Again I haven't been to an eye exam in forever so to notice not only was the staff great but to really feel seen and heard by the DOCTOR too, made it a perfect visit for me :) Thanks again doctor, Ohona and the team at this Lens Crafters location! read more

Walked around for 30 minutes while no one greeted me or offered to help me. Never coming here again.

The office was clean. Personnel was friendly and knowledgable. Dr. Chris is personable and kind. There was a great selection of frames to choose from. I highly recommend this Lens Crafters. read more

First time dealing with LensCrafters and it will be the last! I called to check if my glasses were Ready. the girl I spoke with on the phone seemed bothered because I advise her I was checking if my online order was delivered because it seems the tracking was not updated and I just wanted to double check. She told me if the tracking didn't say delivered then obviously it wasn't. I again told her I just wanted to double check since it did say what day it was going to be delivered on a certain day. it wasn't delivered until 2 days later... no one called me to tell me they were ready. I went to the store to pick them up and again the person that assisted me seemed bothered and annoyed, probably the same one that answered my call. She didn't hand me my package she threw it on the counter and walked away. read more

My entire experience was 10/10. I have been coming to this office for going on 5 years and I'm so blessed to have them on my medical team. The staff is kind and patient and Dr Chris is amazing. The Dr. Takes his time with you to make sure your prescription is perfect. I will never not be grateful for all that they do. read more

I walked in around 5:15pm. A woman asked if I needed assistance and proceeded to state that they close at 6. I let her know that I was looking for new glasses. I told her that I don't like the ones that sit on my cheeks. MurderShe stated that I need the ones with the nose guards. I told her that I want a change from my normal metal frames and asked if they have any plastic frames with made guards. She said yes, they have a few and walked away to assist someone else. Did don't even offer to show me what they had. She was so rude that I just walked out. read more

After reading the reviews I expect to be ignored and not get help but as soon as I walked in Jamal helped me. As I sat there I watched as all the people that worked there helped everyone that came in almost immediately or let them know they were seen and would be helped shortly. They did not have the frames I wanted on the floor but that was not a problem. Jamal looked up the frames with the information I supplied and took my RX information. It all went very smoothly and quickly. I got exactly what I wanted without any upsell or pressure. He was happy to take my insurance and explain how everything was paid out. It was a painless experience and a pleasant one. I really appreciated Jamal's help and look forward to getting my new glasses. read more

@LensCrafters you usually are stellar however this time you sucked at your Tampa ave, Los Angeles store I went in to buy some @oakley socket 5.5 I had them ready but you tried to clean and tighten my current eyeglasses leaving the already old screw, stripped not only that I wanted the @oakley socket 5.5, but you only wanted to give me the display ones... #covid-19 is still on, I asked for non display ones after arguing with me about the unusable screw (the one you f***d) not being all the way in, and your supervisor needing to step in and actually screwing it in for the last time as you see that screw is effed... @LensCrafters very disappointed. @oakley I love my halfshock ones I hoped to just change the lenses and keep using them but with this bad screw I guess they are doomed. Don't go !!!! The fucked my glasses and refused to sell me ones that are not tochee by half LA euring COVID-19! read more

LensCrafters - Screw stripped - Optometrists Near Me - Northridge, California

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Worst place big time lier, they will do anything to get sale, I purchased my glasses with prescription, not only they charge double turn anywhere else but they lie left and right. I asked the sales person 5 times to check my insurance and ill pay everything now, she insured me the total and trust i will not get bill after this. I specifically asked her i don't want to get a bill at home check everything and ill pay it now. And guess what not even 2 weeks later i get a bill for $100.after i paid over $500 already. This has never happened to me anywhere i went. Liers and rip off place. read more

I've been coming here for quite a few years now and I've never had a bad experience despite some of the reviews on here. I've always encountered great staff & I don't feel pressured to purchase anything. The place is always clean and they make sure to sanitize everything before you use it. The only cons would be; their prices are way too high, you always have to fill out the same sheet, and service isn't super quick but they don't take a crazy amount of extra time, it's doable. read more

I spent over $500 here and these idiots ordered the lenses the same, then they put the computer/reading lenses into my reading/distance glasses! Like they can't even read what frames they are for. Then when I ask to have my old lenses, I have 30 days to return, they DONT HAVE THEM!! These asshats threw them out!! Like WTF hold onto the freaking lenses for the 30 day return policy for crying out loud! Oh and they only offered me a $50 credit off a $500 bill. 50 on a 500 dollar bill is chump change! read more

My wife introduced me to Lenscrafters on Tampa in Northridge and I'm sure glad that I went with her. My frames broke and I just wanted to get them fixed and/or get my current lenses put into new frames. I needed the exact same frames, due to the "Cut" of my lenses. We spoke with Kat and she was Amazing! Very Professional and helpful. Kat said that my hinge to the Arm of the Frames couldn't be repaired, due to the specificity of that outdated Spring/Hinge. She did research on my frames and said that they don't make them anymore and she went onto Amazon and found frames for $27, which I later ordered and got in a few days. I brought the new frames and my old ones back to Lenscrafters and Kat told me to see Carla, which I did and Carla is the Optician (Optical Tech) there and beyond amazing!! Super knowledgeable and experienced and very sweet. Carla switched out my Lenses in no time and even double checked my Rx on the Lensemeter. They never even charged me. I left extremely happy!! I love them! Both Kat and Carla are simply Thee Best! They made a life time customer out of me. read more

I ordered two eyeglasses and it's already been a month and they are still not ready? How many months to have them ready? Ridiculous ! I don't recommend this store! read more

I guess there reputation is true.. kind of sucks too because I spent a couple $1000 dollars here over the years. I walked in and started looking at glasses as I need a new pair, everybody was too busy talking about a spare tire being repaired on their break and some other BS small talk they were having. I was there a total of about 20 minutes and not one employee asked if I needed help. It's sad because there's like 4-5 employees in there ( I hope none of them were a manager ) One other customer other than myself. Not hey, do you need help. Are you looking for something specific? Not a dang thing. Pretty sad but I'm sure they will continue to clock in and out and get their pathetic paycheck. read more

LensCrafters - Crappy store in Northridge - Optometrists Near Me - Northridge, California

This place is very shady. I went here to get my eye glasses prescription. I have called them numerous times to try and get my prescription copy given to me. First they told me that they would email it to me but I never heard back from them. Then I gave their information to kaiser optometry and they were supposed to send them my prescription and they never did. Now I called them and they said I can either come in person to pick it up or they can fax it to me. But in order to fax it to me I have to sign a form. They said this is for HIPAA compliance. First of all, it's not a HIPAA violation for them to release me my own medical information. Secondly, the form they sent releases my information to a "Sukiassians Optometry" for the purpose of "establishing patient's past ocular/visual examination history for our office records". Why would I need to release my information to this optometrist? The form gives them to right to disclose my information to them. Very shady. Apparently that's the owner of the lenscrafters. Why he needs me to release my information from LensCrafters to his private optometrist practice I don't know. Either way, I didn't get my prescription and will definitely never come back. read more

Excellent service from Beth!!!! I originally spoke to Beth about ordering contacts in the week of Thanksgiving. But as busy as people are I was not able to come in that week. On 12/15 I came in asking for her I'm hopes she remember my contact needs and what we spoke about over the phone and to my surprise she actually remember me. I mean wow it felt really good to be remembered even thou I had not been a customer yet. She took care of me to the fullest and just because of her I will definitely be coming back to get glasses from her great customer service. A BIG THANK YOU TO BETH, you are the best!!! read more