I had a unique set of circumstances involving a third party transfer directly to Verizon. It was complicated and time consuming.Corey G. the manager worked on the problem for hours and many phone calls to deal with the issues while still assisting other customers and helping his employees. He is very patient and very knowledgeable.I would highly recommend seeing Corey and making this store the one for Verizon and all other phone info. read more

This is still a total zero. Notice how they responded and asked for me to send them a message.... Yeah, I did that. Guess what happened NOTHING - so not only are they horrible, but they do nothing when they supposedly want to hear from you. Is it just an act to seem like they care?? read more

Went there to add a new line yesterday- there were 7 customers waiting, and 2 staff. No one even acknowledged my presence. Needless to say, I decided to go to T Mobile and got a new line. Entire process there took less than 10 minutes. Shame. read more

Had a great experience at this Verizon location. I worked with Sia, he took a lot of time to help me go through my options and pick the perfect phone and case for my needs! read more

Went into this store to buy a new iPhone. First, it was 100 degrees inside with blaring music. Had to talk loud to speak to the employee. The iPhones on display are more guarded than the Declaration of Independence. You cannot hold a phone to get a sense of how much it weighs. I asked to hold one and was told by the employee it was not possible. I asked, "you want me to spend $1,000 on a phone but I can't hold it and try it?" Nope, not possible. Left the store without spending $1,000. Going to T-Mobile to see if they want my $1,000. read more

If I could give negative stars.... I would. I can't even begin to describe the HORRIBLE customer service that I received at this location. Yesterday my mom came to this exact store to change out a phone that is on our plan. She got the details that a new iPhone 12 64 gb as a promotion would be $350 total. She even asked if that was really true because it sounded so good. She said will come back tomorrow with the old phone to get the process started. Today we come back to exchange and get the new phone. The store manager ( don't know his name but he was short with a beard ) he told us a bunch of new information that barely made any sense that I had to ask him to write it all down. He was talking about changing and upgrading our plan then getting an Apple Watch and all in all it was very confusing. We told him that yesterday we got different information he laughed and jokingly said that they have a bunch of new hires that don't always have the right information .., umm what?! If your new hires don't have the right information... maybe.... Just MAYBE... they shouldn't be talking to customers?!?! But guess what .... The store manager was standing RIGHT NEXT TO HIM WHILE HE WAS GIVING HER THE INFO!!!!Anyways the district manager comes over Nick F. So now it's the store manager, the new new hire who gave us wrong info the day before and the district manager all coming at us that this is our only option that there are no other deals but to get the iPhone 12 and change our plan if we wanted to make things a bit cheaper. Nick was being so disrespectful and arrogant that I no longer wanted to give them my business. This is not the first time that I got horrible service here. NEVER COMING HERE AGAIN. P.s I ended up going to another location which is further for me but got everything I wanted for a much better price. read more

After 15 years on AT&T I was ready to switch to Verizon. Walked in on a Wednesday to order my Iphone 12, was told it will arrive Friday afternoon or Saturday at the latest. It didn't arrive on Friday. It didn't arrive on Saturday...or Sunday. In fact, I never received a call that my phone had arrived and I was calling the store 2-3x a day. After this experience who would want to even switch to Verizon?? I decided to cancel and they told me I need to come into the store to get my money back. When I came in there were about 8 people in line and only 1 person working there so I left. I then called in and they said their back office could process the refund and I'll have my money in 1-2 weeks. I waited 3 weeks and no check. I am now disputting these charges with my credit card and I'm writing this review so you can avoid this store and go to an Actual store owned by Verizon, don't waste your time or money here. read more

Great service excellent customer service especially clearance very helpful sales person we're so happy with his services and knowledge and etc. My wife and I giving 4 thumbs up for Clarence's services and knowledge Great authorized retail store of Verizon. read more

It's was great working with Marisa at the store, she was attentive and took the extra time to make sure I got what I wanted... I ended up coming back and getting other devises for my self and my mom for her Christmas gift. The attentiveness to personal service was great. Thank you! read more

Please, walk into this store if you'd like to get robbed. MISLEADING AND DECEPTIVE 1. This is NOT a Verizon store, it's Wireless Plus, which is clear here on Yelp but if you drive by it, which we did, you won't know. Everything, including the storefront and in-store signage, leads one to believe you are in Verizon. You'll only find out that it's Wireless Plus once you start signing paperwork and have spent hours there and are in a complete daze (we spent 4 hours one day, 3 hours the next to try to fix our issues) CAUTION: Any fees you pay in-store will be non-refundable and Verizon will not be able to assist you 2. If you sign up for service at this store, you will be charged all kinds of fees that Verizon DOES NOT CHARGE. You won't be told that these fees are non-refundable, you'll only be told that if you change your mind and purchased a device, you'll only have to pay a $50/phone restocking fee. The only fees Verizon charges you are $40/line activation fees which you will see on your next phone bill. Here's a breakdown of the fees they'll charge you in this store: -Ready, Set, Go: $19.99 - no idea what this is, never received an explanation -BULKSIM-TRI-A: $20.00 - this is for SIM cards, which is FREE through Verizon -Loyalty Program: $49.99/line - once I found out Verizon does not charge this, I spoke to the manager at this store who explained this is a fee for "helping" you set up your devices which supposedly Verizon does not do for you. They also said that even if you didn't want this service, you have no choice. You'll be charged either way for this either way. The manager tried to make me feel like they did us a huge favor. We spent a total of 7 HOURS of our lives in this damn store on the weekend to get robbed. 3. You'll be told that the next couple of billing cycles might be a little high (about $100 higher than normal), but that the promotion you signed up for will kick in after those cycles and you'll be credited for the extra amount you paid those months. What kind of backwards way of doing business is this and how can we be sure they're going to do what they said???? Not only was our next bill higher, it was over $200 higher than what we were told it was going to be. 4. If you have a problem and want to speak to a supervisor, the manager, Corey, will claim he's the highest up when in fact, he does have a boss. Anyone with a job has a boss. His boss' name is Nick but I've yet to hear from him. A legitimate company would have called me back within hours, if not the following day. Corey said he couldn't promise his boss would call me. CROOKS! 1. When we discovered that our next billing cycle was going to be over $500 for 3 lines, we ran back to the store the next day to return the new phones we purchased and downgrade our plan (which was nowhere near the very top premium plan). This is where we found out that allllll those fees they charged us originally are non-refundable, and we had to pay $50/phone restocking fee. 2. We returned 2 phones, meaning we should've been charged $100 restocking fees, but the employee made a mistake (which I discovered myself, not the employee), and charged us for 3 restocking fees for a total of $150. When he tried to refund the extra $50, he told us he was unable to do so and that we should call Verizon customer service to refund it no problem. Guess what? I called Verizon. They cannot refund what you paid in a Wireless Plus store - only Wireless Plus can do that. Why should we have to pay ANY restocking fees when we were deceived about the promotion package in the first place??? 3. After having Verizon review the account we signed up for, I found out a couple things: -Verizon Cloud service was added to our account at $2.99 a month for 2 lines. I didn't ask for this, was completely unaware of this, and definitely didn't need it when all have Apple iCloud. Verizon had to remove this manually. -Phone Insurance was also added to our account for 2 phones, which we were told was free for 14 days in the store. The Verizon rep had to manually remove this. It wasn't free, it's just a service you can cancel within 14 days. Most people will forget about this which is what they're hoping for. -When we returned to the store to downgrade our plan, we were told it was done on the spot that day. Verizon confirmed that nothing was changed and we still had 2 premium lines so they had to manually change it on their end. Verizon should not be doing business with this type of fraudulent company and there should definitely be a class action lawsuit against Wireless Plus. Share review Write an update Edit review Remove review read more

SHAME ON THIS STORE ! On 11/1/2020 I came into the store to see what my upgrade options were with regards to getting a new phone. At the time I had an iPhone X, and wanted to see its trade in value, and what the payment difference would be between the iPhone 11 Pro and the iPhone 12 Pro. After an hour and a half of waiting in line, I was finally helped by a sales person named Clarence. As annoying as it was, i knew that the store had been understaffed due to COVID-19, so I ultimately admired this team for working as hard as they did because I'm also an essential worker and could totally relate. Anyway, you'd think after waiting in line for so long, I'd have the mans undivided attention. Unfortunately, that was not the case, as he started jumping around from helping his co-worker (who clearly didn't know what she was doing), to helping other customers (to move the line along faster), and coming back to me. As i noticed that his attention was not geared towards me, the customer, I began to document everything he was telling me (writing on a piece of paper) because I began to get confused about the different promotions he was telling me I qualified for. To make a long story short, I was told that I qualified for a $550 credit if I traded in my iPhone X today and upgraded to the iPhone 11 Pro, and that sounded like a deal to me so I went for it. Clarence began to process the transaction, and I was charged (taxes +$50 for a setup fee). Little did I know that I'd be at the store for the next 3 HOURS as neither Clarence or Caileen knew how to set up the phone !!! As annoying as it was to have to be there, I stayed at the store and just chatted with the team (which i thought was really nice and that we got along). Not to mention, someone on the team purchased iCloud storage on my iPhone which is a recurring charge of $5 per month. After a long day, the team had been closing the store, and couldn't figure out how to transfer my data from my old phone to the new one, so they told me that I can do it from home via iTunes and return the phone by following a few simple steps on the myVerizon web. Keep in mind i paid a $50 set up fee which they were unable to perform. Ok cool, no worries. Anyway as i went home and spent another 1-2 hours transferring the data to my new phone, i went onto myVerizon web account to process the trade in online, and on the website it said My phone was only worth $220. I immediately called the store on 11/2/2020, and the store manager (who was not there on 11/1/2020) picked up the phone. He listened to my issue, and told me he couldn't help me over the phone and that I'd have to come into the store again. Anyway, on 11/6 I came into the store to specifically resolve this issue with the salesman who helped me, Clarence. I waited patiently in line because I knew he'd be of best service to me because he'd be most familiar with what went down (since I had been dealing with him) and he also deep down inside knew he made a mistake when telling me which promotions i qualified for etc. Anyway after patiently waiting, he was too busy assisting other customers and Caileen stepped in to help me. Keep in mind, she was the only other sales person at the store at the time of my first visit. So she was very well familiar with the situation. Anyway, she told me I'd only be eligible for the $550 trade in credit if I were to upgrade my family plan to the "Do More Unlimited" plan. Essentially all that was required was that I allow for the company to automatically withdraw my payments. Anyway, this wouldn't be a problem if our nation wasn't in a state of pandemic and uncertainty. So i asked her why wasn't I told this before I got the phone, and immediately the manager stepped in and started speaking to be in a condescending tone, and he tried putting words in my mouth. I asked him to not get into my conversation because he clearly didn't know the situation, and whatever he had to say was irrelevant because he knew that his team messed up. Anyway, after i asked him to stay out of it, Caileen started to threaten to call the cops on me if I continued to "complain" about the situation. Whatever happened to the customer always being right, Or Holding yourself, team and business accountable. Anyway, I'd rather pay the $550 then to ever do business with this store again. Not only will I will never return here again, moreover, i would never recommend this store to anybody in the future. It's unfortunate that the most platinum carrier would had this garbage of a store and customer service. Avoid Caileen, Clarence, and Melvin, this is the most toxic group of individuals who should be embarrassed to call themselves "professionals." Because of them I'll never return to the store again. read more

Bought a new phone. Every one masked. Social distanced. Great service from Clarence!!! Made everything easy and totally understandable!!

Awesome and friendly service from Malik and David! They fixed my issue professionally and patiently! Thanks guys! Please give them a raise!

Went to upgrade a phone and was told we had to buy accessory packages to get the promotional trade in value. That didn't seem legit, and especially when you consider that 2 different reasons were given - the first was that it low in stock; the second reason, given at a different time, was that since it's the new iPhone they require it to prevent people just selling the phone on the streets (like what do they care what someone does after they pay and leave). At least give a straight story if you are going to come up with something like that. Those accessories cost over $100!!! and you can buy the EXACT same cases for less than half at Target! Who is going to come in there and spend well over $100 extra?? to top it all off, call Verizon and find out that they do not in fact require selling an accessory bundle with the new iPhone. Save yourself a lot of trouble and go to a corporate Verizon Store. read more

We went to get new phones, to review our plan and to add an international plan. At the time we arrived, there were too many customers for only 2 employees. The manager David Becerra tried to multi-task as best as he could and helped us while being interrupted multiple times. We know things take a while, this is not the first time we have gotten new phones. So we were patient and eventually walked out with 2 new i-phones and the knowledge that we had chosen the right plans for our situation. But the big surprise came, when our next bill arrived over $638.00! We had made some phone calls to other countries, knowing that we had added the international calling plan, a flat rate of $15 as the manager quoted us. Well, turns out he forgot to add the international calling plan and we ended up being charged full price instead of the flat rate. Not being too worried, we returned to the store to give the manager a chance to correct his oversight. He not only lied but was very rude, interrupting us constantly, and not helping resolve the issue. Supposedly we were told, that we needed to add the international plan by calling the customer service line. Well, there were two of us and he NEVER SAID that. A customer that happened to be in the store at the same time, told us that he experienced the very same problem. If I could give negative stars, I would. We are still fighting Verizon on this bill and things have not been resolved. Don't go to this particular place if you are a Verizon customer. We have been with Verizon for YEARS, and have never been treated so unprofessionally as we did by David Becerra. read more

This has been the first authorized retailer store where the employees knew their work better than customer service. I recommend it to any long time or new clients to come here. Corey was the manager and he absolutely was able to explain and help me understand everything plus more about my account last issues and solve them. I recommend any Verizon customer to come here, they will take really great care of you. read more