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    Updated 2 months ago

    Services - Spectrum

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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Customer service
    Brandon C.

    Service is horrible. Customer service just doesn't care Prices keep going up with zero F for their long time customers

    Spectrum waiting area

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    4 months ago

    Helpful 2
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    2 months ago

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    6 months ago

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    1 month ago

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    17 days ago

    Helpful 0
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    9 months ago

    Helpful 1
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    1 month ago

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    3 months ago

    Helpful 1
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    Photo of Matt P.
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    10 months ago

    Helpful 2
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    3 months ago

    Helpful 1
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    6 months ago

    Helpful 1
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    2 years ago

    Helpful 3
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    6 months ago

    Helpful 2
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    7 months ago

    Helpful 0
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    1 year ago

    Took care of business fast..! In and out real quick, customer "on point" Definitely go back here in I need in store service.

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    Photo of Une B.
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    1 year ago

    Worse store ever! I'll never go there again! 8 people waiting for service 3 employees only one helping.

    Helpful 1
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    8 months ago

    Helpful 1
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    1 year ago

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    8 months ago

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    9 months ago

    Helpful 1
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    Photo of C B.
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    1 year ago

    This store is very very slow, bring breakfast lunch and dinner with you...... I'm just trying to return equipment lol

    Helpful 1
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    2 years ago

    Helpful 2
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    11 months ago

    Horrible experience, no customer service at the stores what's so ever. Too lazy to their job.

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    1 year ago

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    3 years ago

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    1 year ago

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    2 years ago

    Helpful 1
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    6 months ago

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    1 year ago

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    3 years ago

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    4 years ago

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    3 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    4 years ago

    Helpful 5
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    2 years ago

    Helpful 1
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    Photo of Tom L.
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    2 years ago

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    Page 1 of 3

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    I changed all my family's mobile phones yesterday from AT&T to Spectrum with Jacob at the Spectrum store in Encino.

    Mentioned in 4 reviews

    Read more highlights

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    People searched for Internet Service Providers 1,516 times last month within 20 miles of this business.

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    BAI Connect

    BAI Connect

    (786 reviews)

    Sherman Oaks

    Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

    This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

    Preferred Long Distance

    Preferred Long Distance

    (164 reviews)

    Encino

    As former employee I can attest that this company has extremely low standards for customer service…read more They not only know that what they are doing is shady to say the least but they also mistreat customers when they dare question the charges they give them. I was horrified by how bad they were at talking to people with at least some respect. Do not recommend to work with or for them 0/5

    I received a call from Preferred Long Distance, Inc. and I was told that they could lower my AT&T…read morelong distance phone bill so I signed up for their service. Well I got my first phone bill after signing up with them and instead of my bill being lowered, it was actually DOUBLE was I used to pay because of their charges. Unfortunately, I had to pay their first charge on my phone bill because if I didn't my phone would have been shut off. So after I received these charges, I called the company and cancelled their service immediately and I was told I would no longer be charged. Well the next month came along and they were still charging me even though I had canceled their service, and I was told I would not be charged. So, since I had told them to cancel my service, and they still charged me, I refused to pay them. Now currently, I am receiving calls from a collection agency and they are attempting to collect money from me that was charged to me illegally and fraudulently. This company is a SCAM and they need to be shut down. I have contacted the BBB with my complaint, I am still waiting to hear back from them. When I get an update, I will post it here.

    Fusion Networking and Technology - Nice little UNIFI setup with AVAYA Phone system and CAT6 cable.

    Fusion Networking and Technology

    (46 reviews)

    Panorama City

    Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

    I work in a medical laboratory, and we're in the process of adding several new automated,…read morehigh-volume laboratory instruments, which connect over TCP/IP and transmit a substantial amount of data to our LIS system. The network design we inherited was not optimal, so we were looking at improving the topology while adding capacity. I was looking at several vendors to run some fiber from our chemistry room and one existing IDF back to our server room / MDF. I looked at several vendors and wasn't impressed. I had a vendor I'd previously worked with, but they weren't as responsive as I'd liked. This project is moving fairly quickly, and we needed someone to do the work sooner than later. During the process, I found Fusion Networking and Technology. I reached out to them for a quote, and received a call back the same day. I spoke to Gaspar, who was friendly, professional, and pleasant to speak to and work with. He came out to do a job walk the following week (I had some WFH days and various meetings, so the delay was on me, not on them). We discussed ideas, and then he sent us a quote (which was a good price and very fair), and contacted me to schedule the job. We happened to be in the office working on a Sunday, and he wondered if he could come out the same Sunday and start the job, which was a real treat. Gaspar and Junior drove out, showed up on time, and got to work. During this work, they were very careful respectful of our facility and laboratory instruments, and cleaned up after themselves. They completed the job at about the time they were scheduled to finish, and tested everything to make sure the fiber was performing well. The installation was tidy, attractive, professional, well-labeled, and they even left us a few extra fiber jumpers, which we didn't even know we wanted or needed. I tested all the runs myself and everything was connected at 10 Gbps, as expected. Unfortunately, now, we have to tidy up / mine out the old 66 blocks, mushrooms, cross-connect cables that happen to be OUR mess (which we inherited) and look horrible compared to the awesome work they did! But that's on us! If you need some fiber or cabling work, Fusion Networking is the way to go. Timely, professional, friendly, and affordable. I highly recommend them!

    Spectrum - Inside

    Spectrum

    (56 reviews)

    Sherman Oaks

    I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

    The repair last night was incredible and efficient I had a…read morebroken cable bad and on Monday I called to trouble shoot The cable service only function with the remote control So the phone clerk / technician, went ahead and scheduled an appointment for Nina Home technician to come in and also shipped a new cable box for me So last night, Sargis came in promptly at the appointment time changed the cable box installed the applications trouble shot and give me a new remote control I have to say I pay a lot of money to Spectrum for a monthly bundle of cable and Internet and Wi-Fi ($218+), but when it comes to their customer service and repair.... I have to give them 5 ‼

    Spectrum - isps - Updated May 2026

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