Harvey is the man! He showed us how to adjust the phones to work ! Apple Genius Bar was unable to fix the problem but Harvey did it in minutes. Apple took over an hour with my phone. read more

Service must depend on the time of day. I stopped by at opening to exchange my equipment. Staff greeted us with a smile, were helpful and efficient. I was in and out in about 10 mins or less. read more

Avoid this company at all cost. It's nonsense. All these companies go above and beyond to make everything easier on themselves and harder on customers. It's BS. Don't bother bringing equipment here. They'll turn you around and send you to ups. Wtf is the point of spending all this money to build out a store front if you're not going to help customers. Literally no one goes to a spectrum to shop for services. We order it on the phone. Give me a break. read more

7 parties ahead only 2 people working, we have been here 1 hour...very disrespectful your (Spectrum ) customers...terrible experience. Btw 2nd time here due their error... it's a negative 5 for me not a 1. read more

I am absolutely disgusted with the purchase at the Encino store of not one but two Samsung Galaxy A54 cell phones. THEY(the phones) GET EXTREMELY HOT. I am now having Spectrum Warranty Claims order a third phone. When they set up the first new phone the gentleman did not enclose in the box the charging cable or the sim card metal key. With the second phone the sales person refused me keeping the cable and key in the new box. What a mess. Two hot phones, no charging cable, not sim card key. Ok Aaron with Warranty Claims 833-224-6603 was able to get a third phone ordered as well as make the note to give me the charging cable and sim card key. Let's see what happens when I pick up the third phone. At $5.50 a gallon of gas this is an added expense going back and forth. read more

Terrible, Terrible, Even more Terrible. That's one for each of the 3 employee's behind the counter. Hard to know where to start because I've never written a review in my life because I've never felt so ripped off and disregarded. I'll give it a shot though. I went in to return equipment since I've been having intermittent wi-fi failure everyday for months and months. The first time I visited the store I dealt with Employee # 1, just a few months back. I explained to him my problem and he told me I don't have the right router for the new 1gig plan that I signed up for almost a year prior and he smirked and said wrong equipment .THATS GREAT, I thought , since they were the ones who gave it to me....and he thinks its funny. How am I supposed to know that? I spent all that extra money every month and recieved no upgrade for a year.... that's hilarious. When I asked for help on that, he told me to contact customer service ( that's also funny, because that's what I thought I was doing ). Anyways, back to wi-fi problem. I got the right box ( although it looked fresh out of someone's house with dust and what looked to be grease nicely shrink wrapped )....and the same problem occurred...Wi-fi kept going out. Next, I went the technician route....hurry up and wait, let's scratch our head, say it looks fine, clips some coaxial cable and leaves. Same problem. This time I returned the modem and router for different ones. No surprise, No work. Technician # 2 comes in.....clips more coaxial, add's two hubs for the wi-fi ( basically is supposed to extend the use area ) that I had to pay a extra monthly fee for. This technician told me this might do the trick but if i were you I'd get a third party Router system that he recommended....and I did, for $600 dollars. Call me crazy....why am I sticking with these people ( because I've been a customer for over 15 or 20 years, even when they were called by other names.) Anyways, new equipment now...seems to be working fine.....so I went to return the last router and hubs Spectrum gave me. Turns out when you return some equipment and say you bought your own....the monthly premium goes up under the ruse that your promotion is ending and your rate will go up almost $40 dollars a month to $300. I've been on the same plan for years ...so that seem's soooo convenient that that happens for them. At this point I had reached my limit........i felt like i was getting the used car bait and switch treatment...I may of spoken louder ( never yelling ) I may have been indignant ( honestly, maybe a little rude.I apologize for that ) but this is a year of aggravation not to mention paying for the service I never got for another year. I'm going to stop there because it got to a point where I was kicked out of the store, refused a manager, Employee #3 left and stayed in the back room and employee #2 and #1 ganged up and continued to ignore me while being very rude and while I called Spectrum corporate. I'm not holding my breath for any resolution there either. They don't care anymore...it's obvious they're getting pushed out of the cable game. They're store is set up more for selling phones and such services...... which is why I think dealing with people at the counter isn't even important to them. they want to be an Apple store. thanks for listening read more

Had to change my time & it was no problem. Got there and was taken immediate without a wait. Exchanged equipment w/o a problem and gentleman was very nice. I would use that store again. read more

The worst service EVER! Nor to mention I want to throw my remote control at the T.V. when they play that stupid commercial "...and you netx line is freeee". Stupidest commercial ever. More stupid than the 1-800 CARS 4 KIDS commercial. 1st commercial in my 56 years that actually makes me upset. I'm this close to canceling these idiots. Cable box glitches every time I change the channel.."new spectrum guide loading" and freezes for 30 seconds. Bunch of idiots. read more

Their advertising is filled with fraud. I tried to switch to spectrum mobile. It was a night mare. They change the rules at their whim. And they are nasty about it. I followed their rules and When I requested the money for paying off my Phones they renegged ! They owe me $1205 but I can't get anyone at Spectrum to Follow up on Their advertising! BE AWARE! Pat Intel They read more

Thank you Cindy for all your patience and help regarding my phone being stolen and purchasing a new one. Everything was seamless and I couldn't have asked for a better person to help. Wishing you all the best!!!!!! read more

Spectrum is ridiculous. My elderly mom has a landline with them. I live in NorCal and manage her affairs. The first year she had the spectrum land line, there was always a delay in hearing each other. I called them several times and they told me they fixed it but it continued on and on. She just moved from one assisted living facility to another. Spectrum was the only option in both places. She lived 4 days at the old address. When I called to get them to prorate the bill for 4 of the 30 days, they said "she lives in a non-prorated area" and could not make an accurate adjustment to reflect her actual usage. Instead, they adjusted 1/2 off. If you have a choice of providers for cable, mobile, WiFi or a landline, DO NOT chose spectrum. Horrible business practices and shotty quality services. read more

This store has horrible customer service. No sense of urgency. I've been here 2 times and it was the same both times. First time I thought it was just a bad day then I came back it was the same. They make you wait so long while you sit there and watch them do nothing and they don't say anything to you. Just awkward and rude. When I said something they told me I could just go to ups store but hello I'm already here lol. I won't go back to this store for anything in the future. read more

The wait for service is long. Today there were only two representatives assisting. The wait time is VERY long. One of the representatives in the lobby wasn't assisting. It looked like he was "working " on a task. No fault of his. Not enough staff to help customers. The two staff members were professional and friendly but I had to leave. I even came early to avoid the crowd. I left. Maybe another Spectrum store is better staffed. But I returned to the Encino Spectrum store 2 hours later to find four staff members. I completed my request within a few minutes. Thank you staff for the helpful service. read more

Spectrum - Spectrum @ Encino Courtyard. - Internet Service Providers Near Me - Encino, California

They give a promotion to get sucked into using their service. The service is mediocre at best. The biggest problem is they incrementally increase your bill throughout the year. They offer great discounts for the first new client, and after that, it's an exorbitantly high rate, and not as good as AT&T and other companies. Don't use spectrum they suck and the customer service is rude. read more

not enough staff. been waiting forever to be helped, and some lady who barely speaks english just walked up and got help right away. She should have had to wait like all of us, more staff is needed. I have had nothing but a frustrating experience switching to spectrum mobile read more

Spectrum is total garbage. A mafia monopoly racket that overcharges for crap internet service. Nothing against this location personally but they (Spectrum) all suck. Seeing those Spectrum trucks driving around makes me wanna puke. $80 + a month for what? Dial up speeds. Garbage. read more

under 20 i wish i can do it i was moving i came to this plc unfortunately first when i came they opened the store i came here to get help on my phone he said call costumer service he didn't know anyway after holiday i came to return the boxes it was raining bad she opened late the excuse was one person is here frm the corporation it was another couple too another sales person came late anyway she said scanner is not working she took the wire and she said return it to ups she didn't take it to another register or any (lazy )to try . i took it to ups seems like they sending people over there to return even the ups people saying it . because of moving i don't know where i put my paper is now . now because of her i have to pay 100 dollars to them to be good customer or bad doesn't matter they treat you like a shit . i came to see what i can do another telling me they can't do anything plus that lady helped me she send me ups. you people in here suck and this is not first time this company screw me over . NO WONDER IS 2.5 star read more

Julian was so helpful in the store. I made an appointment on line. I was helped right away and did not have to wait. Julian was very knowledgeable, professional and courteous. He offered some other options that were not known to me and was very patient in explaining the details to me. The store looked very clean and well kept. I'm a bit surprised about the other reviews online. I guess I was luck to have Julian help me out. read more

Harvey is the man. Speak to him if you go. He really looks out for you and gets you best deals/promotions that fit what you're looking for. I walked in wanting to cancel my services xompletely and Harvey had me leave a happy still spectrum customer read more

A company that takes advantage of everybody! When my 95 year old mother was no longer able to manage her bills I looked at her Spectrum bill and they had added on additional charges for years. When I called to stop those services they said she had added it by using her cable box. I know the cable box only has 1 button, on and off. I had heard this story from them before when they added other charges to her account. I also RETURNED the cable boxes to the Spectrum store and when we received notice from a collection company, we had been reported by Spectrum for not having retiurned the box. Spectrum never notified us that they had an outstanding bill for the box we had RETURNED! There are so many ways to enjoy life WITHOUT SPECTRUM! At each opportunity I will try to warn people to stay away from Spectrum. With such great streaming you don't need them! I felt uneasy at first without cable TV but don't miss them at all. ATT is my internet and I have great service from them. My fellow office mates have since gotten rid of Spectrum with my encouragement and are relieved and happy. read more

wish I could give a lower score than one star. These people take advantage of people when you try to cancel they "say they must ask you questions and they try to sell you a package at a lower amount which they should've done in the first place but anyway, they suck way better to stream just get Netflix, Hulu and prime, which has free TV anyway, save your money don't give any money to this monopolizing company from hell. read more

0 stars is what this rating is truly about. We recently switched to spectrum from Verizon, simply because Verizon is just too expensive. We have an Apple Watch for my son and for some reason the number just didn't transfer over. Tried with Apple, tried with spectrum online....nothing. So we came into the store. A sales rep Elijah did 0 to help. He just blamed it on the watch, blamed it on Apple, told us it's not a cellular watch which it is. Just simply refused to help. We keep hoping that it was worth it to transfer to spectrum and so far people like Elijah make me regret that we did. read more

Julian is the best employee in this spectrum store. He solve all our problems . Thank you so much

I am dropping off equipment have to wait hours. Because only 2 people on staff and they only help out people who are buying g phones because there is commission involved. Bad policy on part of spectrum. They now are trying to become a mobile company and ignoring the internet customers. Hours helping people who are contemplating weather to get what color of phone. Or what case and here we are waiting. Only 2 people. That's pathetic read more

this company is gone down the drain , it used to be great in customer service and technology, now they hire kids whom can't even explain a monthly bill. let alone home internet ,tv, is a nightmare mare . they must be penalized . and very over priced . all over I wouldn't give even one star . read more

I changed all my family's mobile phones yesterday from AT&T to Spectrum with Jacob at the Spectrum store in Encino. He was very easy to understand and professional as well. Got the job done and saved me $1,300 a year. I appreciated his help and the time it took to go through all the steps. He made painless. Thanks again Jacob! read more

We were somewhat forced into having Spectrum internet because they cornered the market it the SFV. I would have loved to use anyone else. I've long been disappointed with the quality and price of spectrum's service. The internet (which I paid the highest amount for) was so slow that I couldn't watch sports on my TV. It took over a year for them to run the right line to get it fixed. Did they offer any credit for the terrible service? Of course not. This is the perfect example of a big company with terrible customer service that is only after the bottom dollar. If you can, save yourself the trouble and use a different internet provider. read more

Where does spectrum get off REPEATEDLY shutting off our Internet doing their maintenance without any warning whatsoever? This has happened several times within one month. And they often shut it off when I am in the middle of trying to transfer files to my office to satisfy very demanding clients! There is absolutely no excuse for doing this without fair warning! SPECTRUM is a deplorable service. And they knowingly give me subpar Internet when they know I should be getting better. read more

The fact there's 25 people waiting and the manager is in the back with TWO employees making zero progress. One has been helping the same guy for TWO hours ! This is a prime example of ill ran business read more

Horrible customer service, The moment you walk in they act like you're interrupting them, I waited 2 hours and 16 minutes to change my router The guy who helped me his name was Harvey, Every single question I ask him he replied as if I was wasting his time, Extremely horrible customer service in the most disrespectful kind of way, I will definitely switch to T-Mobile asp read more

These guys were so quick and helpful, way more convenient than waiting in those phone lines honestly. They helped me lower my bill and keep my speed, truly the best! If I need service again I'll always come back to these guys :) read more

The worst customer service. Spectrum provides my internet, phone and cable and WON"T service the equipment outside my home. Told me to call an electrician, just flat out 0 customer support! I don't care that you didn't install the original equipment and it was used with old phone company YOU ARE NOW MY PROVIDER and should support whatever I have! I would even pay, but even that is not an option! read more

Very bad customer service. Also, very expensive and not worth it. Wish we had more internet providers in the area.

Set up an appointment to get new equipment. I show up and they don't even have any in stock. Terrible company and terrible service (in general). Not the employees fault though. read more

Showed up to return old roommates equipment and picked up new equipment. Transaction was easy, hardly any wait time... went on weekend. Fastest transaction at any Spectrum location so far. read more

Worked with Harvey at the Encino store, he made changing from ATT and purchasing a new phone as pleasant as possible. HE is very patient and understanding. Thank you Harvey read more

If I could give Spectrum ZERO stars, I would! Terrible customer service. I had been a loyal customer for 3 years, but after their high prices, I am done. I canceled my internet Wi-Fi service with them today after signing up with another company for the same service, but for HALF the price of Spectrum. When I canceled over the phone today, I was told that since my billing cycle started yesterday, I will have to pay for the ENTIRE month even though I will not have service with them. Seriously? Not willing to pro-rate me for the ONE day that they are providing service?! They are quick to try to sell you every package and get you signed up, but at the end of the day, they don't stand behind their customers. Do yourself a favor and find another service provider. read more

Only 2 employees at the store.. horrible! Where are the employees?just to pick up a modem 40 minutes a only 3 customers right now. Spectrum is horrible read more

They put a wifi router in my welcome kit when I was picking up the equipment then sent an email saying "We have changed your service as you requested" and added $5 to my bill. Very shady. read more

After 4 1/2 years of way-inflated rates, I finally got off of Spectrum. They just kept raising it and raising it. All just profit for them. Verizon finally came into my neighborhood and now I pay $50.00 a month again for internet quality that is even better than Spectrum. There were many times when I had Spectrum when it would go out for short periods, and the occasional long period of an hour or two or four. They always refused to refund any money during the outage periods for whatever reason. When I discontinued service in the middle of the month, they refused to refund the difference for days I'd paid for already. At the time I moved to this neighborhood, AT&T (my provider for 10+ years before that) did not work. The AT&T tech told me that it would not work and that I had to buy Spectrum instead. Goodbye, Spectrum! I can't say it was nice knowing you. During the worst years of the pandemic, 2020-21, your service had a LOT of bad periods that I paid for in full. My workplace wasn't even reimbursing me. I hope all my money helped fund a nice trip to Bora Bora or a Lamborghini for your CEO! Oh, and your customer service people are jerks. read more