Jacob was the most helpful and genuinely kind person. It's amazing to feel so taken care of when you go to a location for a massive corporation, where you can only HOPE to get good service... Jacob actually cares and is GOOD. I think some of these bad reviews are about the company itself, but this is an amazing branch to go to if you want to actually have positive interactions with humans and feel taken care of!!! read more

The Home Theatre Department at Spectrum handles more difficult installations. We worked with Richard and Tiko. They were absolutely awesome. So professional, knowledgeable, pleasant and clean. We had very limited attic crawlspace, like maybe 18 inches. It presented no problem whatsoever for them. They completed the installation in under an hour. We are so appreciative Spectrum maintains a team of superstars like this‼ read more

Terrible service. Too many times cable goes off & the compensation for down service is a joke. The free movies are terrible because they insert a 3-4 commercials EVERY 8-10 minutes of the movie so you end up watching15-20 minutes of commercials making the movie watching a TERRIBLE EXPERIENCE especially for a service that one is supposed to watch commercial free in theory. read more

Andre helped me with a billing question and Justin assisted me with Spectrum plans and cell phones. Both of them were helpful and knowledgeable. I was especially happy that Justin was so patient with all my questions. He explained everything and I walked out feeling good about my decision. Plus the store was clean and there's easy parking behind the building. read more

Very quick and easy process when changing the equipment. The instructions were user friendly. The spectrum reps were also very helpful and got me through the process quickly! read more

I recently reviewed Harvey at the new Encino Spectrum Store, but wanted to acknowledge the Spectrum store itself. Staff is friendly, there is easy convenient parking, and was able to get answers and equipment easily. I never felt rushed, as I asked questions, and need exact instructions when I am hooking up equipment. I made appointments when I have gone in, and never waited to be helped. Highly recommend read more

Spectrum is an awful service. No one should do business with them. I I went a week without internet service and for months before it was even checked. read more

Hope this will help other spectrum potential customers. On Feb 25 spectrum stole $1160.00 from my checking account in an error that they admit to, they apologize for the error but they seem to be making no effort to correct it. I started calling them on Feb 26 and have contacted them 7 to 8 times and the only answer they give is it has been escalated to tier 3 and that their working on it. I also found out today that it's almost impossible to contact the executive offices, agents not allowed to give the info as to who runs the company, searching for there number only returns customer service number. Spectrum Mobile has the worst CS management which shows why their hiding and do not allow you to contact them and the poor CS agents have to take the anger of customers. Had to give them at least one star to be able to post although they don't deserve it read more

I want to give kudos and a big shout out to Jacob at the Encino Spectrum. I arrived at the store frustrated because I am a long time Time Warner (now Spectrum) customer and recently discovered my legacy internet plan was too slow and too expensive compared to plans new customers were being offered. I arrived frustrated but left extremely satisfied, thanks to Jacob. He acknowledged my situation, walked me through the new plans, and then offered them at a discount appropriate to my situation. He was polite and sympathetic throughout my visit. Thank you Jacob! read more

I honestly came to spectrum today to cancel my service, but Harvey was able to help me and went above and beyond to take care of me and now I will be keeping spectrum in my new house! read more

Andre is wonderful!!! Fully went above and beyond to help us get new acct added and issue resolved! Super knowledgeable and extremely nice and helpful! Will only come back to this location for sure in the future. Thanks Andre and Spectrum!! read more

My guy Harvey was an excellent professional. All staff was kind and made me feel very comfortable, got the best deal with premium equipment. I'm also very satisfied with the final result! Thanks again guys. read more

I walked in there to find two people working there, both of whom proceeded to ignore me for the first 5 minutes I was there. One of them actually looks surprised when I asked for help. For all of their advertising, I would have expected better customer service. It was hard to find a phone in my price range, but I finally did only to have it malfunction on me 2 days later because apparently, I had the audacity to try one of the features on the phone itself. When I returned there two days later, the guy there literally blamed me for breaking the phone when all I did was opt to try something that was already offered on the phone itself. I then found that the insurance that I had purchased for it was literally useless because I would have to give up the phone for 10 days while they figured out what was wrong with it. When I mentioned that that would leave me without a phone, they said well, I can always buy a new one. Really? Buy a new one? Are they out of their freaking mind. I finally had to bring my phone to a nearby repair shop who promptly fixed it without any trouble. Apparently there's a glitch in that phone model but the people in that Spectrum store couldn't have cared less! read more

They absolutely suck. In every way. Incompetent, careless, unprofessional. Stay away.

One of the most unorganized businesses I've ever been to. Came in 2 weeks ago looking to get a new phone. The one I wanted I'm was out of stock after sitting in the store for 2.5 hours. Came back today after seeing it was back in stock and getting told they can't order it for me. This process of trying to get a new phone threw spectrum has been one of the worst experience. John who is the. Manager of the store was nothing but unhelpful and so rude. Would not recommend this location if your looking to get anything done for mobile. read more

I am so very unhappy and frustrated with this company. I have been having an internet problem with them for about a month total but this week it has been on and off every day. All we get when calling is your area is having problems. We have had someone out 2 days in a row without an success. So I am now looking for a better company who cares about there customers. I'm tired of having to pay roaming on my cellular plan. Let's see if there will be any refund to my bill, but not holding my breath on this. Very bad service read more

Elijah was so unbelievably unhelpful! He looks at you with no care in the world. The way he responds to a question and how he makes you feel like he just wants to get rid of you. NO CARE IN THE WORLD! cannot even say Hi maybe a greeting to your customers and provide customer service. Apparently, he said that is not his job! His only sales! Asked to speak to manager and he came back to tell me I have to wait 30mins. I told him that's how you give customer service here? Very unprofessional he should not work there! And that goes to the Manager (Jonathan) that didn't want to help me either!!! I have reported both with Spectrum read more

I understand that usually these stores aren't great, but I came in today with a reservation there was barely anyone in the store and I was treated excellently. Awesome service, and Elijah helped me out big time!!! read more

Jacob was really great, helped us start a new account very easily. Service was excellent and wait was reasonable fir a Sunday afternoon.

I took my parents this past week to the spectrum store in Encino and we were helped by Justin he was absolutely wonderful he explained everything to my parents. He asked us to gather some information and return the next day which we did and he was there and I was happy to see him because he was very patient and kind professional and efficient with my parents!! I really really appreciated that and so did my parents he was very sweet and funny & has a great personality and my parents were very comfortable leaving their current phone carrier and transferring to spectrum. They're older and they tend to just stick with things for the long run so I was very happy to see that they were not resisting this change because Justin was able to explain everything and made them feel this process would be easy which it was and for that I'm thankful. He really took his time and reassured my parents if they had any problems with the new phones or had any questions to please come to the store and ask to speak to him and he would help them with no problem. We went to dinner after and my both patents said to me that you usually don't get that kind of customer service that Justin gave because sometimes they get a little nervous and they don't understand things but they felt comfortable and we're really happy to have Justin help us and they're excited about switching over to spectrum mobile and now we're going to transfer my grandmother over to spectrum mobile as well. I'm not sure if Justin is the manager but he should be!!! My parents have been battling with phones with the last service and the bill which frustrates them which they asked me for help and that tends to be overwhelming so for me to suggest spectrum mobile because I have it and they asked me to meet them at the store and see if they would understand and Justin did a wonderful job which made them feel comfortable and they did not hesitate to switch over and for that I'm happy and I'm grateful because I don't like to see them have any issues! Thank you Justin. Customer service is key and let me tell you Justin is a gem to spectrum. If you have any questions or are you thinking about switching her you just need help with any spectrum service you currently have asked to speak to Jesse and he's amazing read more

I was part of a group plan on Verizon, and we tried switching my number to me, and it was such a horrible experience. Multiple times on the phone. They lost my application. They wanted me to 'fax' a photo of my social. It was nuts, then after weeks of dealing with them they tell me it would be $80 a month. I called Spectrum, and the exact same service is $30. I came in the Encino store and they helped me pick out a similar phone to my old one. And they had me set up, and my Verizon number switched over in abt 15 min. The worker even connected my new phone to the old one and transferred all my data onto the new phone. It was amazing. One worker went to lunch and the store soon filled up. The lone worker was calm and speedy, and while my data transferred he quickly helped out each person one by one until the other worker came back. The worker checked in with me regularly, and he had my billing, my phone and everything all set up with zero hassle. I will definitely recommend Spectrum and the Encino store. read more

This is an amazing store location! All the staff were incredibly friendly and helpful especially Harvey B who helped me tremendously. I would recommend this new Encino location to every spectrum customer. read more