As former employee I can attest that this company has extremely low standards for customer service. They not only know that what they are doing is shady to say the least but they also mistreat customers when they dare question the charges they give them. I was horrified by how bad they were at talking to people with at least some respect. Do not recommend to work with or for them 0/5 read more

I received a call from Preferred Long Distance, Inc. and I was told that they could lower my AT&T long distance phone bill so I signed up for their service. Well I got my first phone bill after signing up with them and instead of my bill being lowered, it was actually DOUBLE was I used to pay because of their charges. Unfortunately, I had to pay their first charge on my phone bill because if I didn't my phone would have been shut off. So after I received these charges, I called the company and cancelled their service immediately and I was told I would no longer be charged. Well the next month came along and they were still charging me even though I had canceled their service, and I was told I would not be charged. So, since I had told them to cancel my service, and they still charged me, I refused to pay them. Now currently, I am receiving calls from a collection agency and they are attempting to collect money from me that was charged to me illegally and fraudulently. This company is a SCAM and they need to be shut down. I have contacted the BBB with my complaint, I am still waiting to hear back from them. When I get an update, I will post it here. read more

Just got a high pressure sales call from one of their reps. I have new Century link phone and internet for my small business, and these guys were going to switch me to their billing with nary an approval from me. They said they were able to resell Century Links service at a lower rate blah blah. Maybe it's true with Century LInk, but after reading all the horror stories with AT&T I had to hang up on the guy. I even mentioned I was reading about them on Yelp - "Yelp,What's that? Never heard of it" said the sales guy. I told him he might want to read up on it. I didn't actually use their service, so I can't really rate it, but their sales approach is scary. read more

Yep, all the reviews below are accurate - a super pushy sales call, with all of the token high-pressure word tracks. They got irritated that I wanted to see something in writing before committing, and then when I mentioned Yelp, they said 'everybody complains, I'm sure even your business has negative things written about it' - and then 'I've never had to talk this long on the phone to sell one line before, usually i'm selling 15 lines' to which I then said thank you for his time, and then he hung up. Also: Call the Federal Trade Commission at 877-382-4357 to lodge a complaint for 'attempting to scam and fraud you' - if you didn't actually agree to the pitch but wish to make a complaint. Call the FCC and lodge a complaint if you have actually agreed to their pitch and now find yourself stuck. 'Slamming' is when they change your services without their authorization. They might do this. Also call the California Public Utility Commission 800-649-7570 and tell them they are attempting to 'slam' you and give them your story. Also: Call your phone provider and have them place a PIC FREEZE on you, so that other 3rd parties such as this cannot look at your account information. Steer clear. read more

Honestly, the fact that I have to give one star pains me. First of all, our business account was signed up for via a slimy sales pitch to an employee who had no authorization to make the decision. When receiving the unexpected bill from them we were confused and didn't immediately pay it. Shortly thereafter we were harassed with endless automated phone calls regarding payment. Upon calling them I spoke with a highly unprofessional "customer service" representative, Melissa, who sounded like she was popping bubble gum and had zero interest in our concern. As I believe I was understandably upset I promptly ended my phone call. Melissa proceeded to call back SEVEN times in a row and hang up when I would answer. My cellphone has all the documentation. I called back and spoke with a supervisor/"manager" who told me she wasn't a retention specialist and didn't have anything to do with retaining business. WHAT?? I asked her what my incentive was to stay with a) such an overpriced service and b) a company that clearly didn't value ethics or service, she word for word said, "Honestly, ma'am, who likes their utility company?" My next step is the Better Business Bureau. This company is doomed. read more

DO NOT FALL FOR THIS COMPANIES HIGH PRESSURE SALES PITCH! They start off nice and once you start asking lots of questions, they get NASTY and hang up on you!!! She says to me, "YOU misrepresented yourself and you are NOT the authorized user on this account! I want to remind you I am TAPING this phone call for legal reasons!" Really??? I am turning their A#% into the BBB right now! read more

I am a small business owner and was completely mislead by this company. My bill was $40+ more for the same exact service as AT&T. When I called to inquire about this the phone representatives were rude. They said there was no way I was mislead and that they were happy to give me a one time credit but that too bad for my inconvenience of needing to switch service back. The rep refused to transfer me to another person and when she finally did she cut me off to put me on hold. The next rep that came on the line was rude and told me that she was not able to do anything for me and that I should be happy that they were even trying to help by giving me a credit. I felt like a child in trouble. I don't think I have ever been spoken to like that by a business. They even went so far as to bad mouth At&T. DO NOT RECOMMEND read more

This is a total scam. Watch out! The sales person called me and represented that they were authorized by AT&T to lower our phone bill and there would be no charges to us. We then got our AT&T phone bill, we were charged cancellation fees and other random costs and then we received high bills from Preferred Long Distance on top of that! The total bills were much higher than normal. I am angry at myself for not catching this scam in the first place. I am right now on a call with AT&T to restore our services. None too soon actually. Everyone watch out for these people. This is really a scary scam. read more

As all the other reviews state, I'm pretty sure this company is a scam. I received a high pressure sales call from someone named Christian Resner and after 15 minutes with him telling me how he could cut my bill in half and that I "wouldn't have to worry about canceling any of my current plans because he would do it for me", I finally looked them up on Yelp. I told the salesman that I was a little disheartened by their reviews and he instantly was fuming, telling me that I was getting scammed by ATT for the amount that I pay in phone bills a month and that I was wasting his time. Um wasting your time? What about my time? You called me, idiot. After I said that I would like to do a little bit of research before I decided whether or not to sign on with their company, he slammed the phone down and hung up on me. Lovely. BOTTOM LINE: DON'T FALL FOR THEM! SCAMMERS! read more

LET ME GET STRAIGHT TO THE POINT, I'M GOING TO BE FILING A LAW-SUITE AGAINST THESE CROOKS, IF ANY OF YOU ARE INTERESTED IN JOINING PLEASE LET ME KNOW. Now for our story, my assistant was told by these _____ that they were with AT&T and were only upgrading our long-distance service. They misrepresented who they were in order to illegally obtain business. Soon after we started receiving a bill from these ____ when my assistant called them to ask who they are they simply stated that "we" agreed to switch services which we all know is a lie. Needless to say, today they cut off our service without as much as a call, they strong arm you into making a payment otherwise they do not switch your line back on. We made the payment to get our phones on but they are telling us it may take up to 48-hours. We run a business and are not happy. I will sue for loss of business and for illegally obtaining our account. If you are a business and can prove what your loses are it's better. Message me here and Ill be happy to call you regarding the suit. Thanks, read more

I would give this company negative stars if I could. My company got many calls making us believe they we're AT&T. They got a hold of my office manager and somehow got him to switch us with out him knowing. He thought we were getting a break on our AT&T bill. Needless to say they caused our company and our phones quite a lot of grief. When we called to get them to release our number and tell them we will not pay because we don't even know who they are we received 2 of the rudest customer service reps ever. I filed a complaint with the BBB and want to let everyone know how horrible and deceiving this company is just for money. read more

They just called my job trying to scam us into giving us a lower rate for our business line. High pressure and very rude. Once we decided not to agree they hung up on us. A total scam. Avoid this company. read more

My small business has received multiple calls from this scam company, and have told them each time we are not interested. We initially contacted AT&T to confirm this company is not affiliated with them, and were told that our account was not turned over to any third party company, as Preferred claimed. Today's call ended with my screaming "Stop calling my office, you are harassing us." Crystal, the scammer, proceeded to tell me she would continue to call until we agreed. Any suggestions on how to stop these calls? Otherwise, I look forward to using Crystal's follow up calls to work out my aggression, my in-office Primal Scream Therapy. read more

Be wary of this company. I also have been receiving several calls from Preferred Long Distance, Inc. disguising themselves as an AT&T. They start off sounding a lot like they work for AT&T but in actuality they are a middle man trying to scam you for more money. Buyers beware! read more

SCAM. The guy who called us was named WIlbur Johnson. First it was a lady who was reading from a script. Then this guy jumped on the line and said he was a supervisor. He gave a made up story about ATT having a monopoly and that the FtC mandated they need to divest their small business accounts and turn them over to Preferred Long Distance. Then he says our bill will drop 50% This sounded too good to be true so i called ATT and they said it was absolutely false information and that this company has a history of using this tactic to lure customers away from ATT. My ATT rep reported the incident and instructed me to go through the BBB as well. Please don't fall for this scam. read more

This company is absolutely fraud. This is slamming and claim they are with AT&T and are going to reduce my rates. I got a call from these guys.. at first I thought it was AT&T but by the end of his speak, I realized it was a different company called Preferred Long Distance ... PLEASE DON'T FALL FOR THIS COMPANY! Search this on line! They did this slamming for few years. read more

Zero stars. Serious scammers. First and foremost DO NOT let these guys wiggle their way into your business or home. They present themselves as part of your existing phone company and that's how they get you. They came across as "telcom inc" and would ask for the person in charge of the bill if I told them that person wasn't around they would just hang up- BIG red flag. Now we have to deal with the headache of getting rid of them. They should be ashamed of themselves and there's a special place in hell for people like them. read more

Slam scammers. I'm ashamed to say that I fell for it with my business line. The sellers flat out-lied to me and claimed they were fulfilling a government-ordered breakup of local and LD service. Very embarrassed for having fallen for it, but the damage has been undone pretty fast. read more

Listen to everyone here (and other areas of the internet): this is truly a scam. They called my place of employment several times regarding reductions in long distance service for our CenturyLink accounts. They'll do anything to con you into accepting, claiming they are employees of CenturyLink and that this change needs your verification. The verification will be done with an outside company who, from my understanding, has access to make changes to your account. However, If these callers were truly from CenturyLink, they'd be able to make the changes themselves. They'll do anything to get someone on the line to make these changes and are incredibly rude and pushy. After researching them to determine the validity of their claims (to their scamming credit, they're pretty convincing), everything pointed me in one direction: RUN. The next time they called, I told them "I've looked you up. You're not real, you're not legitimate. Don't call again." I was lucky enough that they hung up that second. Hopefully there won't be more instances. From the stories I've read, I got off easy. I've read about operators yelling, demanding to speak with different people, and more. TL;DR: Complete scam! Don't give them a second of your time! read more

If I could give something lower than a 1 Star I would... HIGH pressure... 4th time they've called even after telling them I was not interested. Tried to tell me they were just applying a discount to my bill... I informed them that I was not interested "AGAIN". They think you're stupid... You can't apply anything to my AT&T bill without my authorization... They kept saying you don't have to sign up for anything... NO... I am not interested... to which her response was... "OK... ENJOY MAKING YOUR PAYMENTS - CLICK!" UNPROFESSIONAL, RUDE AND A COMPLETE WASTE OF TIME! read more

ZERO STARS! I can only hope that other people will read the MANY reviews here about this company which slams and scams with persistence of a mosquito. They seem to hire nice sounding people to do this incredibly awful work to take advantage of people who cannot see between the lines. AWWWWWWWWWWFULLLLLLLLLL! DO NOT GIVE THEM A MOMENT OF YOUR TIME! read more

What everyone has said is correct. This company is a SCAM. They have nothing to do with AT&T like they tell you. My bill was WAY MORE expensive with them! When I cancelled because of this they charged a $510 cancelling fee. Their customer service is a joke too. read more

I have recently been receiving telephone calls from the Las Vegas area from 2 different numbers. Today I started questioning one of these individuals and she confessed that she worked for Preferred Long Distance. I told her that I'm well aware of their fraudulent activities and not to call us again. I'm sure they will keep calling but I'll just keep telling them to f*ck off. Here are the numbers & names that I've obtained with my caller ID: Telcom Group - (702) 815-0484 Deltech Inc. - (702) 266-9390 DO NOT GIVE OUT ANY INFORMATION IF YOU RECEIVE A CALL FROM THESE NUMBERS. read more

Scam scam scam!!! And I fell for it! Expensive lesson! They are liers! I'm so mad at myself for falling for it. Buyer beware! No stars read more

Total SCAM. They will call pretending to be representatives of AT&T and THEY ARE NOT! Call AT&T right away and they will reverse payment to reimburse you. Keep an eye on your phone bill!! read more

Scam - bait and switch. When I signed up they said two things - there is no commitment required and if I get charged an early disconnection fee that you would pick up the charge. Now all of a sudden I need to sign up for 12 months plus there is a $150.00 early disconnection fee. read more

We have 5 lines and were promised our bill would be less than $200. All of a sudden it's not $332 with no reason or answer. SUCH A SCAM read more

BEWARE!!! Called as TelPlex, a partner company with AT&T. Told us they were updating lines to digital and they were the company doing the physical changes with the line. Transferred to another rep who even did a somewhat convincing pitch online (I had some security issues with my computer after going on site with them). Contacts after that were slow. I became highly suspicious and contacted AT&T. Thankfully we were spared from a crazy bait and switch scheme. TelPlex did call back 2 weeks later. I told them we weren't interested and they kept calling. Do not get swallowed in. If they have to lie to get business, they cannot be worth anything as a business! read more

SCAM! SCAM! SCAM! I was literally tricked to switch from AT&T to this company with the promise of a lower rate. The bill came back was more than DOUBLE what I had paid previously to AT&T. Run folks when you get a phone call from them. Very upsetting experience. read more

I also wished I checked out the reviews before switching phone company. I was told that they were smaller company than AT &T and thus able to slash my bill in 1/2. Then it's not the case after 3 months, my bill went from $200 to $350 with them, I called customer service and they told met to go back to At&T. What a scam!!! DO NOT USE THEIR SERVICE!!! read more

These people are awful. They take telephone numbers hostage and it takes forever just to get to the right person to get them back. They apparently claim they have the power to take any numbers owned by AT&T and charge you 2 times over, which isn't really fair to me. Please do not entertain the idea of even switching to them. This will only bring you misery hassle. read more

Simply put, this company is the CORONAVIRUS of digital long-distance phone services. Do not "Social Distance" from them. Put them off the planet. It's been 6 weeks and I am still trying to work with ATT to restore my business landline service. Preferred Long Distance misrepresented themselves as a agent of ATT. read more

Got a call from these guys a couple months ago talking about lowering my phone bill. Didnt understand how they could beat ATT, but they did. Like most I was skeptical, but I spent my time with the sales reps, asked questions and did my research. It's a simple mechanic: ATT charges X per line, these guys resell the same lines and charge Y per line. The diff is the savings. So far so good. Nice customer service, easy bills. If I have an issue with my lines or bills, I just call their service departments where the reps take care of everything for me. No long waits, no over seas call centers. They take care of it and call me back with updates. So far so good, no complaints! read more

SCAM. Company sales rep will call you and refer themselves as a subsidiary of AT&T. They will say they can save you money on your long distance phone bill, will have the same service on one bill. They are actually a reseller of AT&T services. Once you switch over they will bill you a "prorated" bill for the first month that is (for me) $50 dollars more than my previous AT&T bill. After calculating the cost of there service minus the extra "prorated" fees, i didnt get a cheaper rate, in fact AT&T had a cheaper price. Not only do they charge you more money, they don't tell you that they will cancel your current service and restart under there name, Therefore AT&T will charge you termination fee. Luckily i talked to AT&T about this and they allowed us to return to our old service, and that PREFERED LDI is well known as a scam. They also lower our rate and we saved $20 monthly. I talked to a representative at preferred to cancel, and was told that i just had to tell AT&T to switch back. The reviews and stories that I've read around the internet was that even when cancelling they still may bill you after cancelling. Beware, this was such a headache for me, i was on the phone for 2 hours to figure this all out. BBB BUSINESS REVIEW: http://www.la.bbb.org/business-reviews/Long-Distance-Telephone-Companies/Preferred-Long-Distance-Inc-in-Encino-CA-13065807# read more

this company is a scam. they are not part of at&t nor do they provide any whole sale prices. if it sounds too good to be true then you already know the deal. it's a scam! please don't be a victim! fyi: my monthly bill at at&t is usually $350 and preferred... $1100 read more

HORRIBLE!!!!!!!! Just posted this on our business facebook, called sheriffs dept to report harassment, called my current phone company to put a freeze on acct so these idiots cant illegally hack in, wrote to the BBB and plan to talk to my attorney. Hi All! So I am hoping to reach as many of you as possible with the intent of warning you about a company I just dealt with over the phone. It was without a doubt the worst sales call/scam I have ever received. Long, LONG story short, I received a call to our office from "Preferred Long Distance" this morning. I was transferred multiple times and the man, John Steel, was trying to get me to switch phone company's (from AT&T) over to them. After a minute I felt awkward and said I didn't feel comfortable giving any further info over the phone and they need to send me something in writing. He refused, was beyond rude, yelled at me and told me to go get my boss, which I quickly responded "I AM THE BOSS!!", and so I finally had to hang up, but this was after he told me I was already locked in with them since I had answered "yes" to a few questions. This person then proceeded to call my office 10 times in a matter of two minutes. Almost every one of our staff members was then involved since our lines were ringing off the hook so everyone started answering the calls. I tried calling the number that came up on caller ID but it just rang and rang, or was busy. NOT NORMAL! Dr. Fossett (my husband) unfortunately was hearing all this hoopla in between seeing patients so he decided to answer the call. John Steel yelled at him, refused to give him their phone number, company name, location, etc.... he told them to never call back. A little while later a different man called, I spoke with him, told him I was making a complaint to BBB, writing a yelp review http://www.yelp.com/biz/preferred-long-distance-encino?start=40 , calling the sheriffs dept., and also put a freeze on my current phone account so no one could access it but me. I have honestly never been harassed like this before. I thought it was worth posting this because I do not want this company to get a dime out of anyone else. I know they will, their scam is actually quite good, but hopefully anyone with a private business that's reads this will not fall for it! Oh and the last man I spoke with (about the 15th call we got) said something so profane and disgusting to me I just could not believe it. I have their address & number (17547 Ventura Blvd Ste 302 Encino, CA 91316; 702.815.0478) and plan on reporting them everywhere imaginable. THANKS FOR YOUR TIME! HAVE A WONDERFUL WEEK. read more

It's shameful to try to scam small businesses when most can barely scrape by. Stick it to the man, not the little people! Sheesh. I just got a call from this "business" and was thoughtful enough to ask the internet what it thought. Glad I did! I feel bad for the people who've been sucked into this awful ploy, because it actually sounds legit and the phone operators are well spoken. read more

Shady shady shady. They called me today & wow did it sound incredible that AT+T was going to cut my bill in half. Too bad I'm not a moron & very quickly figured out that they WERE NOT AT+T like they tried to lead me to believe. Scary sales and scam approach. Thank you to everyone else out there that posted as well. We need to stop BS like this in its tracks. read more

So my dumb ass gets sucked in without even researching it , sick of AT&T having me by the balls I wanted a change anyway.. Scam , got my first (pro-rated) bill was 3 times what they told me it would be . So on the phone with AT&T already to get it changed back. Nice thing I heard from the AT&T guy was he`ll make sure I don't have to pay the $200 early termination fee AT&T was gonna send me. Called Preffered got a rude lady saying there was no supervisor for me to talk to , feel like a dumbass , guess I need a reminder once in awhile that things that sound too good to be true usually are read more

I am a business owner and would never write anything bad about other businesses unless I really have to. This time IT IS a must. These people are not human. I really don't know how they go to sleep at night. I don't even know how they can even be a business. They will SCAM YOU even if you SAY no thanks. They will trick and keep asking you to try them for one month with absolutely no risk involved guaranteed. The minute you say sure I'd like to save money...they will use that "SURE" as a "YES SIGN ME UP" and sign you up without any signature agreement, email agreement, anything. ALL VERBAL! THEN THEY WILL BILL YOU. THEY LIED, THEY SAID MY BILL WILL BE $63 BUT IT WAS $239. I hope they will all get sewed. May GOD BE WITH THESE INDIVIDUALS! THEY WILL NOT HELP YOU IN ANY WAY SHAPE OR FORM ONCE THEY GET YOU. THEY DON'T EVEN PICK UP THE PHONE NORMAL. THEY WOULD JUST SAY "HELLO?" "YES?" I HAD TO ASK IF THIS WAS THE COMPANY. WOW, UNBELIEVABLE... read more