T-Mobile

One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

Came here because I knew I needed help setting up my phone, every time i've purchased a new iphone…read moreI've gone through the same steps where I need the assistance from Verizon. Walked in and asked for help to save my time and the employee told me I can do it myself, I told them I haven't been able to in the past anytime I've upgraded or changed my phone. Wasted my time because no matter what I did on my own it did not show me the options he said to follow because I indeed needed to contact Verizon. So I had to spend hours going through loops to set this up over the phone with Verizon. So frustrating.

See all

T-Mobile Authorized Retailer

I always come to this location whenever I need a new phone or have a problem with my account. I've…read morebeen a customer for over 10 years, and I've never experienced customer service like I did today. I came in today (Thursday) at around 10:10 a.m. There were two employees working, and both of them seemed unhappy and acted like they didn't want to help anyone. I asked a simple question about my second phone, and they made me feel like I was bothering them. They were unfriendly, impatient, and didn't seem interested in helping at all. This was by far the worst customer service I've ever received at this location. No customer deserves to be treated that way. Unfortunately, I don't remember their names, but I hope management looks into what happened this morning.

The last time I went into that location was a nightmare…read more They were offering a discount on a phone. I wanted to just buy it outright. The young woman told me I had to make two payments on it before I could pay it off. That should have been my clue to leave. Sadly I didn't. She does the paperwork & I get the phone. That's when the horribly long wait started while she tried a bunch of things to move my info from the old phone to the new one. She 'worked' on it for about 2 hours and never made it happen... There were two additional employees present - a manager, and another staff person. The three of them were having a lot of personal conversation. I don't think that any of them were over the age of 22. (I'm being generous.) The only reason I bring up that is because the manager was clueless that part of the conversations was standard HR violation...that 1) NEVER SHOULD HAVE HAPPENED 2) NEVER BEEN SAID IN FRONT OF CUSTOMERS! She asked one of the guys to take over because she had to go buy some medication. She was having a female monthly problem. (She wasn't that delicate.) In the meantime while I had been waiting...forever...I started having a medical issue & had to go. I told her numerous times to stop, that I had to leave. She was either ignoring me or just plain oblivious. (I'm guessing she was oblivious.) Finally I got angry & raised my voice. That got the manager's attention. He came over and stopped her. They packed up my stuff and I left. I was on my way to the ER when I realized that I didn't have my phone, they hadn't put it in the bag!SOOO I had to go back and get it! The whole experience was pretty much a sh-t show. ~~~~~~~~~~~~ When I first started with T-Mobile that was the location I went to & I got great service. That continued for several years. However it has devolved down to this. I won't EVER go back there again. T-Mobile Corp needs to get on the ball. They need to hire managers who can do the job. The managers need to when staff members aren't actually doing their job & wasting customer's time. They need to make sure they provide good, appropriate customer environment. And for Pete's sake have HR train managers & staff about what is and isn't appropriate in the work place. That is, unless T-Mobile likes to be sued.

See all

Cellphone Guys

4.8(672 reviews)

2.7 mi•Valley Glen

Came to get my screen fixed on my iPhone 16 pro max and was super happy with it! Not only was it…read morecheaper than Apple and most other places, but I was in and out in 45 minutes! Very friendly and professional. I highly recommend them! Thank you guys

Came here to buy a used iPhone and it was great! Not only is the employees super knowledgeable and…read morefriendly but the used phone selection is amazing! They have all models and in super good conditions. Even new ones too! Thank you Cellphone guys

New look

See all

The new expansion

Dr Digital

4.7(971 reviews)

2.5 mi•Sherman Oaks

I can't say enough good things about these guys! Shadhi and the team went above and beyond to fix…read morethe glass on my iPhone 16 Pro. As you probably know, replacing the glass on these phones can get really expensive, but they took amazing care of me and were completely honest throughout the process. Not only did they offer the best price around, but the aftermarket glass they used works perfectly. No lag, no issues -- honestly, I can't even tell it's aftermarket. It's not bulky at all and fits seamlessly into my phone case, just like the original. There was a small hiccup along the way getting my specific model in, but they handled it lightning fast and made everything right without hesitation. I highly recommend them: great service, great prices, and great people. My third time going to them between all of us and our family. We will be back.

My phone's screen was beyond cracked and they did a perfect job at fixing it very quickly.read more

Phone case

Ezequiel handing over my pc looking better than before he cleaned it up

See all

Just picked up my laptop woohooo!!

Mobileshark Wireless

4.9(194 reviews)

3.2 mi•Lake Balboa

•$

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

Rich the cell phone Doctor can fix your cell phone & treat you as a family member with great…read morepricing fast repairs with quality workmanship..

Phone case's

My man Richard is putting in that work! Thanks man best service!!!

See all

Cellfunds Group

4.7(181 reviews)

2.4 mi•Sherman Oaks

•$

I came here to get my phone screen replaced last minute and needed someone who I can trust that was…read morereliable and cell funds was the best option they came through and really delivered on their service and made sure they gave me options best for me and my budget I was happy to get my phone replaced correctly and they even went out of their way to make me feel welcome. Highly recommend them to anyone looking for phone repair or cases

Great services, accessories and people…read more The lady on duty was super sweet and helpful... Great style too! Unfortunately I'm bad with names after only one visit but can't thank her enough for her prompt help. I had an Amazon pickup and it was pretty smooth once I figured out what I was picking up... I was making a return right after down the street and mixed up my address. She told me about CellsFunds reclamation, recycling and repair services. They pay the max value allowed for unused and old electronics and do a lot of work with non profit... What a great way to find out about a local service provider in my area. She also made a Sci-Fi tv show The Magicians reference to my name Quintin aka Quentin (the character), which I've gotten a few times and made my day because it was guilty pleasure comfort to binge during 2020 and more so 2021. CellFunds has a great website and is located on the 2nd floor in the shopping center behind US Bank on the corner of Ventura and Van Nuys Blvds. Unfortunately the elevators are temporarily out of service, but suite 108 is always happy to be at yours.

See all

AT&T Store

3.0(84 reviews)

2.4 mi•Sherman Oaks

Jose was as courteous and efficient as ever. We got what we needed in minutes. Great experience!read more

My favorite store ever always try their best everytime I really appreciate them Osvaldo is amazing…read morehe's like a angel and Omar and andres aswell

See all

Best Buy

3.2(1.1k reviews)

2.3 mi•Sherman Oaks

What ever your needs, electronically and more, it's at Best Buy. The employees have been great,…read moreattentive, knowledgeable and accommodating!!! So glad I can just get in my car, drive to Best Buy, get what I need, have it shipped for free if it's not in-store and go back for all tech support.

Manager named Jonathan declined my return because I had "returned too many items in the past". He…read moresaid my account was flagged and that they wouldn't accept anymore returns. I called Best Buy corporate and also messaged them via text chat and both confirmed they don't enforce such policy and that there is no hold or flag on my account. Clearly Jonathan was lying about my account being flagged or having too many returns. If I were to guess, they probably don't want the return affecting their sales numbers. The whole thing was just odd from the start.(I have worked at geek squad in the past) The checkout usually checks the returns in front of the customer but in this situation they took across the other side of the store and had me waiting for a while. I didn't think anything of it because they said they needed to check the item and print the return receipt for me. That's when they returned with the item and said my account was flagged. Jonathan then mentioned that I could try shipping it, in order to return it but that it would not be guaranteed a refund. It was unprofessional and bizarre. I would avoid going to this store for any needs because they make it very difficult for you to return an item.

See all

T-Mobile

1.9(23 reviews)

2.2 mi•Sherman Oaks

I don't expect to get great service from cell phone stores from previous experience but I gotta say…read moreI was not only surprised, but shocked at how well I was taken care of by all of the employees switching my phone from AT&T to T-Mobile. Mariah was pleasant, helpful, friendly, and made the whole process painless and easy. Praise where praise is due!

They hype up the WiFi 5G gateway kit and it was pretty bad. The main issue is that they fail to…read moretell you that you will get a bill generated MiD trial period that you have to pay , but will get reimbursed when returning the equipment on time. I ended up having a bill make it through to a collection agency because They fail to give you the full information, even from the manager. No On T-Mobile !

See all

Spectrum

3.4(59 reviews)

2.1 mi•Sherman Oaks

I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

horrible And since you need 85 characters then let's just…read moresay that I will be doing everything in my power to avoid Spectrum whenever possible. Communicating with the staff who answer the phone feels futile, especially when they told me they see the error and that I was over billed but are completely unable to reverse the charge, credit my account or do anything to help me even after several long holds and speaking to various supervisors. avoid if at all possible.

New WiFi 7 router spectrum provided free of charge. Incredible!

See all

Fucking shitty ass Internet

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

14 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

April A.

0

1

0

7 years ago

I love Marlen !! About a year ago I wanted to switch from Verizon to T-mobile. So I drove from Lancaster all the way to the Van Nuys store because my friend recommended me and said there was a girl there with Amazing Customer Service. Marlen didn't fall short! She is amazing!!! I absolutely love her personality and willingness to help and answer all my questions. I sent my sister there today and I was even more happier with that store and most importantly Marlen. I told her she should ask for her, and they fell in love with her too!! All around amazing! She is the perfect example of what a great customer representative should be!! I will continue to drive an hour away just to be able to be helped by her! Thank you Marlen! & thank you T-mobile for hiring such amazing personnel! read more

Mariah W.

2

48

6

9 years ago

There's one employee that i had an issue with today. Terrible attitude and obviously does not know how to work under pressure when they get extremely busy. I waited for an hour with absolutely no complaints and when it was finally my turn he decided to give ME attitude when i asked him to inform me about the deals (after waiting for really long). While I'm in the middle of explaining my wants he completely ignores me and begins to talk to a customer that's complaining. He begins to argue back and forth and even his own COWORKER had to tell him to calm down. his name began with an F i don't remember the full name though. I will definitely not be coming back here. Go to Sherman Oaks Galleria, employees are nice & they are never as busy as this location. read more

Gwendolyn H.

0

1

0

5 years ago

It was a Saturday morning at 11:30 am, that was my appointment time. I'm a Sprint customer. Once inside, I was greeted by the Manager, Alexander who had all my information on an iPad. With a smile on his face, he escorted me to meet Amanda who also greeted me with a smile. She look up my account and proceeded to upgrade my iPhone to the T-Mobile network so with the new SIM Card installed, I was good to go. I didn't need to upgrade my plan at this time, that will happen when Sprint & T-Mobile are one and the same. Amanda asked if I needed anything else, No, I replied and thanked her. Alexander and Amanda are Awesome. My T-Mobile experience was great. Thanks so much and I'll be back. Gwendolyn H. :-) read more

Spencer R.

0

1

0

1 year ago

I have been there 10 months and the have hacked my phones and let others whom I hsve a legal battle involving My Special Needs Trust They have also exchaning info with trust.. They all use the acct. & Fiducery This is the Panorama City Branch in Califonia. The FCC and local police will hopefully handle the idenity theft. They give it too cetain indiviuals and The securty is lax . All night long most likley working from home Spencer Rotman 818.355.3411 (call me if you are experiance is the same. read more

Jessica E.

0

2

0

12 years ago

Exceptional help! From the moment I walked in I was greeted by all associates. One in particular associate named Joseph S. came over and spoke to my family and I. He greeted us politely and was willing to hear what we came in for. During our process he was beyond helpful and answered every questions we asked. I looked forward working with T-Mobile especially the service that was provided with in-store. Thank you Joseph S. you made the changes relaxed and enjoyable for providing great service. read more

Luigie H.

0

9

1

10 years ago

We come to this Store for almost a year now. and from the beginning we have been served and helped out by Suzanne, she has been great and i can say the reason why we come back and brought all the business to T-Mobile is because of her. also, we have been help so much by Manuel if Suzanne is not there. there might be some other people that is nice but also we have found some mean girls in this store. that is why we come only when Suzzane is there. read more

Kathy N.

1

4

0

13 years ago

they promise what they cant deliver and they give you stories instead of the truth... they could learn from the other T-Mobile store on ventura that at least tell you the truth and really help you... If you don't know the answer, don't make things up!!! I would rather go farther to another store than to deal with a bunch of unprofessional... This was not the first time!!! read more

Mat P.

81

1

0

4 years ago

Manuel helped me with switching my devices over from Sprint to T Mobile. I thought it was going to be a big headache but he made it easy. He was highly knowledgeable and answered all of my questions. The customer service at this location is excellent. Pablo the manager runs a tight ship. Thank you all for your help! read more

Jesus B.

0

4

6

3 years ago

4 workers and no one knows shit about their jobs. Misleading me and just want me to get out the store by saying call T mobile line they will help you, well I drove all the way to the store for help but again no one knows what he's doing there. Go do a different location you'll thanks me read more

Albert C.

0

4

0

11 years ago

mimi helped me out the other day and she was great, she gave me a exceptional costumer service and helped me decide what phone would be better for me. I will def come back and tell friends and family to come here as well.happy birthday mimi.. read more

John G.

82

1

0

7 years ago

John Guinn, I was in today to pay my bill and upgrade to a new plan. I was lucky to get helped by Marlen Ortiz, She was able to take my payment fast and change me to the new plan in seconds. Many Thanks Marlen Ortiz 8-3-2019 read more

Robert D.

0

37

0

7 years ago

After waiting 5+ minutes just to be recognized- Too few employees, more than 30 minute wait. I'm leaving.

S G.

0

3

0

2 years ago

Daniela is a good and helpfull worker, Thank you, i have been there at 12.04.2024 at 13:00

Fedor F.

19

1

0

14 years ago

Big crowds. Very slow

T-Mobile - mobilephones - Updated October 2026

Browse Nearby

BEST of Van Nuys, California Coffee near T-Mobile

BEST of Van Nuys, California Restaurants near T-Mobile

BEST of Van Nuys, California Things to Do near T-Mobile

BEST of Van Nuys, California Pizza near T-Mobile

BEST of Van Nuys, California Verizon Corporate Store near T-Mobile

BEST of Van Nuys, California Electronics near T-Mobile

BEST of Van Nuys, California Passport Photos near T-Mobile

BEST of Van Nuys, California Taxi Service near T-Mobile

BEST of Van Nuys, California Motel near T-Mobile

Related Cost Guides

Florists

Browse Brands

T-Mobile

Browse Articles

Articles by date

People who viewed T-Mobile also viewed

T-Mobile Authorized Retailer

(64 reviews)

amazing service shirley aldaco is so amazing and help me with everything and made everything so…read moresmooth i am so glad she helped me out! would recommend going here

I had a really disappointing experience at this T-Mobile location. The woman who was supposed to be…read morehelping me didn't seem to know the answer to any of my questions. I ended up directing my questions to another employee (the girl with braids) just to try to get basic information. When she couldn't help either, I asked if they could check with their group or see if there was any way to help me. It was very uncomfortable because I could clearly see them texting about me instead of actually trying to resolve the issue. There was also a third employee helping two other customers who looked visibly annoyed the entire time, which made the whole environment feel unwelcoming. I don't know if they were having a long day or what, but as a customer, that shouldn't come across this way. What makes it worse is that they did have iPhones in stock, but because of the lack of knowledge, communication, and overall attitude, I decided to leave and purchase from a different T-Mobile location instead. My experience was on Jan 7th at 3pm fix your workers

Verizon

3.0

(347 reviews)

One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

Came here because I knew I needed help setting up my phone, every time i've purchased a new iphone…read moreI've gone through the same steps where I need the assistance from Verizon. Walked in and asked for help to save my time and the employee told me I can do it myself, I told them I haven't been able to in the past anytime I've upgraded or changed my phone. Wasted my time because no matter what I did on my own it did not show me the options he said to follow because I indeed needed to contact Verizon. So I had to spend hours going through loops to set this up over the phone with Verizon. So frustrating.

Verizon

3.8

(161 reviews)

Came here to get a temporary phone for my neighbor, since our AT&T internet has been out for 8…read moredays. This was the original location where I got my first cell phone when it was airtouch. Steve F could not have been nicer. He gave me some great options and was stress free and super nice! I highly recommend this Verizon location.

Juan and his associates were very helpful in meeting my needs today! I came in to get a new phone,…read moreand got more than I planned. They recommended a new plan for me that dropped my monthly bill by almost 50%! I felt very taken care of and the service was very professional. There is also a large parking lot - no street parking!

Verizon

3.4

(89 reviews)

Milena was a huge help; she sorted out all the lines and was very friendly.i so loved this storeread more

They could not do a sim card, have to go to a main store. They could not file insurance claim for a…read moredefective phone; call a number. And they couldn't find and diagnose why i keep getting extreme dropped signals. 0/3. Will NEVER go back to this one. And parking in here is a joke lol

Verizon

(57 reviews)

I want to give a 5-star shoutout to Rodrigo. Rodrigo at Verizon did a fantastic job helping me fix…read morea problem with my phone. He was charming, patient, knowledgeable and got everything working smoothly again. Great customer service!

Tell me why I place an in store pick up and I go in there and it's not ready of course. This is why…read moreI do in store pick up to avoid any interaction as much as possible. Me working from Verizon before I actually I'm brainstorming ways how to help them instead of them helping me so I basically offered to cancel my order online and now they're telling me that because I have to place it in the store. I have to pay for a set up fee. Is that more of a scam or what? Avoid this place as much as possible. FYI: I asked them if they can waive it because you're not sending up anything. I'm literally picking it up and their system is not allowing so I think the manager just do it but they're possibly doing everything under this sun but help the customer so I'd think twice.

MetroPCS

3.5

(15 reviews)

•$$$$

This address is a florist shop, no metro pcs in sight. I've…read morehad this problem in the past with metro about 4 years ago. That and the lack of good deals for existing customers is why I'm switching to another provider

Great customer service Cinthia and the other coworkers are nice and they try everything to help you…read morewith anything I really recommend this Metropcs

Metro By T-Mobile

3.8

(16 reviews)

Terrible, do not go to this location. They lied to you about pricing. I went to activate a line…read morealready with my phone and I was charged double of what my sister was charged. I definitely do not recommend this metro location. They take advantage of you and take your money. I would prefer to go the metro on Saticoy and laurel canyon

I broke my old phone and bought a new one from a third party. I wasn't able to get it going on my…read moreown, it required a visit to a Metro store. I made the right choice. Alma helped get my phone going, troubleshooting a couple of minor issues with connecting to the network. And truly, she's just so personable and lovely to deal with, which is increasingly rare in a world where people don't have to go the extra mile in terms of friendliness. And this location is clearly just really well-run, managed, and supervised. P.S. I actually don't live near this store, but after a terrible experience at a Metro store near Sherman Way and Topanga Canyon last year (long story short -- overcharged for a phone, the transaction was kept off the books, the employee kept the money, had to take it up to T-Mobile corporate to get my money back and get the employee fired) I was more careful this time and looked for the Metro shop with the best reviews. Clearly this is well-rated for a reason. Thank you, Alma!

Verizon

(130 reviews)

Thank you Jay for helping me and my dad switch our plans to Verizon. We recently were very upset…read morewith T Mobile for increasing our monthly without our consent. When we went into Verizon, Jay was very friendly and empathized with us and understood our needs. He was very knowledgeable, and educated us on different options on what could benefit us. That is exactly what we are looking for when it comes to signing up for these plans. Someone who empathizes, gives us knowledge and helps us find the right fit for our family. Thank you again Jay! You were great. I am glad we switched over. Please acknowledge him as he is was not only amazing with his service but he was so respectful !

I wish I knew the name of the woman who helped me because she was incredibly dismissive and made…read morebasically zero effort to troubleshoot my problem. I've been constantly losing signal and getting "No Service" to the point where I sometimes can't even make calls. Interestingly, these problems started after the major Verizon outage in LA when I had no service for almost two days. I explained all of this to her, and she immediately blamed my phone. She even told me that because a new iPhone is coming out, that's probably why I'm suddenly having issues with my current one -- which was a pretty bizarre explanation. She told me to go to Apple and have my phone checked, so I did. Apple ran diagnostics and troubleshooting and found no problems with my device. What bothered me most was that she refused to actually troubleshoot anything herself. No resets, no network configuration, nothing. I specifically asked, "Is there anything you can do? Can you take my phone and reset something or check the configuration?" She literally never even took my phone into her hands. I later went to a different Verizon location, and the employees there were surprised that this store hadn't even performed the basic troubleshooting procedures they normally do. Really disappointing experience. I came in specifically asking for help with my Verizon service and felt like the goal was simply to get me out of the store rather than investigate the problem. I would absolutely recommend going to a different Verizon location.

Best Buy

(1.1k reviews)