amazing service shirley aldaco is so amazing and help me with everything and made everything so smooth i am so glad she helped me out! would recommend going here read more

I had a really disappointing experience at this T-Mobile location. The woman who was supposed to be helping me didn't seem to know the answer to any of my questions. I ended up directing my questions to another employee (the girl with braids) just to try to get basic information. When she couldn't help either, I asked if they could check with their group or see if there was any way to help me. It was very uncomfortable because I could clearly see them texting about me instead of actually trying to resolve the issue. There was also a third employee helping two other customers who looked visibly annoyed the entire time, which made the whole environment feel unwelcoming. I don't know if they were having a long day or what, but as a customer, that shouldn't come across this way. What makes it worse is that they did have iPhones in stock, but because of the lack of knowledge, communication, and overall attitude, I decided to leave and purchase from a different T-Mobile location instead. My experience was on Jan 7th at 3pm fix your workers read more

All the ladies working here have a bad attitude, especially toward older customers or anyone who isn't super tech-savvy. We had to come back four times to fix problems with our account. The first visit, they were nice because they wanted to make a sale and open a new account. But after that, they acted like they just wanted to get it over with -- no care, no attention to detail. Every time they said, "All done, everything's fixed," but once we got home, the same problems were still there. I had to keep coming back just to fix what they said was already solved. If you don't want them to ruin your day, go to another T-Mobile store -- there are better locations not far from here. read more

We walked in and everyone greeted us Martin helped us and was very helpful with any questions we had thank you for the wonderful service !! read more

The employee at the counter claimed to be the manager . She was really rude to me and when I suggested to be nicer she said she didn't need my suggestions . I came in for help on my bill and she told Me as I was walking out that I need to learn to read my bill read more

My visit to T Mobile was a pleasant one. I was in and out and in a timely manner. The person I delt with was Liz . Respectful, and very knowledgeable. Switching stores was the best thing ever. She truly is my go to rep. from. Now on. read more

This location has the most unfriendly staff working. I walked in I said absolutely nothing because I didn't even get greeted or get a chance to even say anything and one of the girls working said "we don't have blankets" yelling all loud ... it was so RUDE! Because what if I was going in to buy a phone & not asking about the promotion on the T-Mobile app. Places like this need to rethink about who they hire. They definitely lost a costumer I'll never be going to this location again. read more

My cousin went to get help on her iPhone, Paula (associated) took her SIM card out but did not put it back. The next day, the repair store said its a battery problem not a screen. She went back and forth between the repair store and T-Mobile because of the SIM card missing. I gave her one star because she put in a new SIM card without charging her. read more

Do not go to this place to get Tmobile Tuesday merch. They will take their time and ask for an ID. I never got asked for an ID to get anything from Tmobile. All the customers in front of me did not provide an id. BS! CS was horrible here. They only had two people working. Also, we had our phone, and the code was never used. read more

T-Mobile Authorized Retailer - Wait for 20 minutes - Mobile Phones Near Me - Reseda, California

Stay far away I went to upgrade one phone they added 4 numbers on my line that don't exist and I still can't figure how to remove it

A representative named Victor treated me very aggregiously and rudely. I asked if he could help regarding my new galaxy 5 watch. He asked if I had a receipt I told him I did not as I bought it through customer service. He told me I should call customer service. I asked if he could on my behalf. . He refused to help me. I asked if I was at a franchise store or a company store he replied it was a franchise. I said oh, I see why you cannot help me. On the way to the door he told me to go f..k myself. I immediately turned around and said what did you say to me??!! He was silent. I asked him his name and his manager's name and he refused!! The staff there in closing was extremely unprofessional and used foul language to a paying good customer without any merit. This is a very bad reflection on T- Mobile and its stores and shareholders. In the real world the customer is treated with respect. No exceptions! Victor obviously has no respect for himself, so how could I expect hem to respect any T Mobile clientel. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Reseda, California

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Do NOT sign up for cellular device at this store. They don't know what they are doing and had me sign up for something that I am stuck with for 2 years and it's not at all what they told me it would be. You are better off going to a real T Mobile place. Avoid at all cost! read more

I don't recommend this store to any normal person. I'm a T-Mobile customer for 11 over years now, I've never seen so much ignorance and stupidity as much as I experienced at this store. They have no answer to my questions, they are so ignorant and stupid along with the leading team. So sad read more

I just went in today to switch out phones and Michelle was amazing. She guided me through the process and was a joy. I'm not tech savvy and she was patient and very knowledgeable. I appreciate excellent customer service like this. Thank you Michelle read more

T-Mobile Authorized Retailer - My new phone she helped me with. Thank you - Mobile Phones Near Me - Reseda, California

Amazing staff and amazing customer service the sales representatives Alejandra and Cassandra were amazing!! Super helpful they helped me add my family into my account:)!!! read more

Long time customer and depend on T-Mobile me and my wife T-Mobile on Sherman Way in Reseda California manager Karen, and Associate associate Miguel are to the best people I had to ever wait on me to sell me a product that I was in need of neither were pushy but we're very well rehearsed, knowledgeable patient sense of humor and help me days after to help me set up my phone got me real familiar with my phone and we're both for a pleasure to deal with I recommend T-Mobile on Sherman Way to all. My experience was excellent, no long waiting period. Above all I will be going back there as needed and to purchase new equipment a big shout out to manager Karen and Associate Miguel woohoo. read more

The people that work here are amazing! Victor is very welcoming, attentive and very patient with our questions he never stops until he solved my daughter's problem with her phone/ apps! Good job guys!!! Keep it up! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Reseda, California

Me decidi a combiar El telefono y fue LA mejor desicion Venir a compared cell Aqui con Esme Atenta simpatica may amable read more

My mom and I came here on a Saturday a couple weekends ago. Although they were really busy, everyone was still really nice and friendly. Bryce, the store manager, was helping us out and he went above and beyond! We came to trade in our phones, but were told we actually have to take them to USPS to send back. He helped us package up the phones and told us the nearest USPS location. I've never experienced customer service like this before. We've been to this location a few times now and we will definitely continue coming back! read more

Came in for a trade in. Suzana the store manager tried adding a charger I did not need or ask for on my bill and wasnt even gonna tell me anything. Just told me my total, until I asked to see what was I paying for. Then it had an extra phone charger plus the $35 fee they already charge to do an in store trade in. So I was gonna have to pay $35 bucks for someone to sneak some extra stuff on the bill. When I questioned she said the system adds it automatically which obviously its not true. Then she had to start it all over again to remove the charger, and once she tried it stopped working to do the trade in. I wasted one hour of my life in this place for them to try to rip off a 10 year customer for extra 20 bucks charger. Amazing! read more

Staff is super helpful the manager helped me and got everything connected I didn't have to worry about a thing a good packages

This T-Mobile honestly has the worst customer service ever. I'm not even fond of the fact that they made me transfer from sprint to TMobile. I just need help and the fact that they're not willing to help me is just simply annoying. I'm not the "phone experts" they are. read more

This was the highlight of my month of February by far. I can't comment on other peoples experience and their reviews of this store however, my experience was nothing but pleasant. T-Mobile had been charging me $120 a month for the past 8 months ::ish::, for an account that I cancelled long ago. For whatever reason it was never done, I thought I had no shot of getting my money back however, I was lucky to have such great customer service from a manager/supervisor in training (can't remember his name) at this T-Mobile that fought for my money back to the point where we were able to go back to an old recording that defended my statement of the cancellation of my lines. This was truly a stress relief and when I come back to T-mobile, I will be sure to come back to this store. read more

This place is really bad customer service and dishonest promises just to get you to sign a contract manager of the store and lead female assistant are both the worst just to get to sign a contract They offered to void activation fees and 4months later I still fighting with them to honor what they promised Even that I have a signed note where they said that they will void activation they refused to do it after multiple visit to the store + calls to customer services 4 months later Still fighting to honor what they promised Please stay away I have 4 lines with them can't wait to be over so I can take my business somewhere else read more

rude. customer service was absolutely terrible. it's important to be mindful of the way that you talk to your customers. I will be avoiding this specific store and reach for another t-mobile. thank you. read more

I have been In many different T mobile stores ; however, the store on 18207 on sherman way has 2 amazing employees by the name of Alejandra and Suzana . I can't write enough about them. They are beyond caring, nice and very professional. They really hear their customers's need and make sure your need are met guys I highly suggest them just give it a try I promise you that you won't regret it read more

I love this T Mobil, the attention of these two girls very good but the attention of the representative who put me on the horrible phone then as the representative attended me badly they wanted to attend me well and they took care to attend me well, so that's why I give it 5 stars for the attention of these girls, congratulations girls I will recommend them. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Reseda, California

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I rarely come into T mobile store but the store on Sherman way in Reseda is terrible. Very time i come in their is an issue. I would highly recommend to avoid this store at all cost. read more

if i could leave no stars i would definitely leave no stars, or negative ones lol. there's a woman there named susana L. she needs to be reevaluated as a manager she claims to be. she caused my friend and i a lot of distress. we use to have an account together years ago which should've been fixed granted years ago as well by tmobile but it was never done, that part was not susana's fault but from the looks of it she could've fixed it within minutes the first days we went to her. instead she made a purchase under my friends account without or knowledge. she mentioned my friends account popping up with ours but we were more than clear that we did not want it under that account. we wanted it under our own that we've been having and making purchases on she said ok you got it but still failed to that. so my friend and i decided to fix this in person going in at different times this girl had the audacity to blame us for her mistake and then to me she said she didn't understand why my friend was making a big deal out of it lmao. immature honestly. she needs to be checked by someone before because that's something i've never had to go through anywhere. she needs to learn accountability. never going to this t-mobile again. and i will never recommend this place to anyone. lol read more

Renee was great and also Elizabeth (I believe that was her name) went above and beyond to help is an understatement! Another rep (Kevin ) totally messed up a setup and I almost lost my job over not having a phone for almost a week. They got everything taken care of made in 5 mins or less while being nothing but kind about the whole thing! Totally recommend, ask for either of them or the manager ( I can't remember his name but he was really helpful and kind as well!) All are very helpful with ways to save money and promotions going on highly recommend!! Appreciated the help more than they knew. read more

Horrible horrible horrible! From the manager to the one girl employee with the long nails, they honestly have the WORST customer service. They always seem like if they HATE their job (which isn't my fault???) I went in about a month ago to get a warranty replacement and upgrade my phone to an 11 pro. I walked in and 2/3 employees were busy (I guess one was the manager). None of them even bothered to look up at me and after about 45 seconds of standing there the girl who was free finally finished her conversation w the guy employee and then asked me if I needed help. As soon as I asked her about my warranty she shrugged me off and wanted to send me to the mall to deal with Apple care. She didn't even ask me my name, number, anything! If she would have (like the store on Tampa and victory) she would have known I was out of the Apple care warranty and wouldn't have been serviced if I had gone to Apple in the mall. Honestly that whole interaction started and left such a bad taste in my mouth I left the store and just called T-Mobile for my warranty exchange. And am now second guessing renewing and upgrading with you. There was more that happened, but honestly I just wanted out at that point. I definitely went to at&t to see what they can offer me. T-Mobile's customer service just isn't cutting it at that store. I'd rather pay more for better customer care! Get some training in that store. They badly need it!! read more

Jason was an exceptional expert, who had plenty of knowledge and helped me choose the products that I needed. He worked as fast as he could, knowing I had places to go. I am very glad I came in to T-Mobile rather than trade in Through customer service. Thanks again ! read more

I came to this store and immediately got helped by Jay and Esme. These two literally went above and beyond for me after such a difficult experience I had at T-Mobile in another city. W Jay and Esmes help I was happy I made the decision to join the T-Mobile family. read more

Great customer service received from Kevin Costello today and over the weekend. Came to select a new phone. Kevin is very knowledgeable and gave me a thorough consultation on pros and cons of each model. I came in today and he made my purchase like a breeze. Activated everything in minutes and helped me transfer all the contacts in no time. Very good store and I am happy with Customer service. Thank you. Sofia read more

Went to the store to get my T-Mobile Tuesday product first he made me wait 10 minutes outside the store. And he was had unprofessional service. I am never going back to that T-Mobile store ever again. read more

I tried another store in my area and it was a nightmare. Isiah and his team made it easy to upgrade my phone. I was sos toked that I even bought all new cases and chargers. Great customer service means a lot to me so THANK YOU to everyone over at T-Mobile Reseda. read more

Don't ever get t mobile Bad connection After they sold me one they didn't accept any responsibility for bad conditions or when I paid off my phone I wanted to go for verizon but they didn't break my phones lock (it was paid off) I called 611 to see what's going on but no one gave me an answer for 2 months read more

Esme has a really bad customer service . I went to pick my phone up and she try saying that it was not there knowing i had received a confirmation number she make me wait 20min . I was going to buy a new phone but its seems she didn't what to help on that i had to ask her and she didn't even know nothing abour the phones. If she doesn't like her job she should not be working . For t mobile . She should know that if there no customer she won't have a job. read more

Daniella is such a boss! This location didn't have the 256mb iPhone 8 Plus that I wanted so she went above and beyond by suggesting shipping and even called the surrounding stores for availability. She was able to get in touch with the store that has what I want and she kindly wrote down their address. Keep up the great work!! read more

I have been with T-Mobile for a while, and while the service is great, this store is much less than stellar. I wanted to take advantage of a promotion they were offering, whereby I could trade-in an old phone (specified) in good condition for credit on a new 5G phone. I arrived at the store and walked in (no line outside). The only rep. working had finished up his business with a customer and was chatting back and forth about motorcycles. This went on for about five minutes, with me waiting patiently for my turn. When it was my turn to be helped, I noticed that a long line outside (Covid distancing) was forming. After relating my reason for being there, the rep. went to the back office to get the new phone. When the door opened, I could distinctly hear three different voices in the office talking about personal business. These employees and/or managers never came out in the time I was at the store to assist with the long line. During set up of the new phone, the rep. informed me of two things. The first was that he would be unable to finish set up of my new device because their WiFi system was down. He then quickly explained how I could do it myself when I find a HotSpot. The second was that against normal procedures of them taking the old phone, I was to download some forms and an address label to mail it in for credit. Therefore, I left the store with two non-functioning phones, and had to take time to finish set up after finding a HotSpot. To make matters worse, I spent a long time talking with T-Mobile customer service to facilitate mailing of the phone. If you want good service, go to either the Van Nuys store on Victory and Van Nuys, or the flagship store in Santa Monica on the 3rd. Street Promenade. read more