Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I can't say enough good things about this shop. I've been coming here for years and have referred…read moreall of my family and friends. The customer service is above and beyond. Rich is so knowledgeable and a wonderful person. I highly recommend this shop to everyone!

Staff doesn't acknowledge or greet customers when they come in. Just ignores customers unless you…read morecome up to them. Only one team member when I came in and 3 customers waiting. No English. Music was only in Spanish and everyone only speaking Spanish. Needs improvement.

This employee in this location is always willing to help no matter what the manager and his crew…read moreare the best I don't go to no other office but only this one they are the best they deserve an award for great customer service

Andy, thank you so much for helping my daughter and I with the transition. All the staff was…read morefriendly but ask for Andy

Tell me why I place an in store pick up and I go in there and it's not ready of course. This is why…read moreI do in store pick up to avoid any interaction as much as possible. Me working from Verizon before I actually I'm brainstorming ways how to help them instead of them helping me so I basically offered to cancel my order online and now they're telling me that because I have to place it in the store. I have to pay for a set up fee. Is that more of a scam or what? Avoid this place as much as possible. FYI: I asked them if they can waive it because you're not sending up anything. I'm literally picking it up and their system is not allowing so I think the manager just do it but they're possibly doing everything under this sun but help the customer so I'd think twice.

I can't say enough good things about these guys! Shadhi and the team went above and beyond to fix…read morethe glass on my iPhone 16 Pro. As you probably know, replacing the glass on these phones can get really expensive, but they took amazing care of me and were completely honest throughout the process. Not only did they offer the best price around, but the aftermarket glass they used works perfectly. No lag, no issues -- honestly, I can't even tell it's aftermarket. It's not bulky at all and fits seamlessly into my phone case, just like the original. There was a small hiccup along the way getting my specific model in, but they handled it lightning fast and made everything right without hesitation. I highly recommend them: great service, great prices, and great people. My third time going to them between all of us and our family. We will be back.

My phone's screen was beyond cracked and they did a perfect job at fixing it very quickly.read more

It's been a very long time since I stepped foot into this store/location. And from the looks of it,…read morethere was a major change inside. First off, the whole concept of trying to get someone's attention for checking in was a major bitch. We walked in, there were about 8 people sitting around while 2/3 employees were there. We looked around trying to figure out where if we needed to put our name down somewhere for service. No where in sight for that. There was no one greeting you to get your information and asked what the visit was for. We ended up walking around a bit waiting for someone to talk to. We almost walked out until someone actually spoke to us and took our information to be put on the list. Bryan, who actually took our name and helped us was quite nice. Of course he was helping others so obviously busy. It was a good half hour or so till we were actually helped with. Throughout the store, there were only 3 employees working that afternoon. There was some question we had regarding internet service which he helped answered. He answered and explained what questioned we had about the service. Service was nice once we got helped. Furthermore, the whole layout seemed somewhat like an Apple Store. Service was slow as there were only 3 employees working. And the way of checking in, that needs an improvement. There should be someone checking you in or taking your name instead of waiting for one of the staff to put it down. Or have a systems with adding yourself to a waitlist. They were all busy so even when new people walked in, they as well didn't know as how to check in. After being seen, it was good. Bryan was sweet and answered every question we had.

I bought a new phone from Apple direct and was having issue with aligning it to my T mobile…read moreaccount. I spent several days carrying around two phones because the new ones are now Esims. I don't know how I feel about E sims but that is another topic. Probably would not have bought the phone if I knew because I travel a lot and buy a sim to switch out in Europe and Japan Toonorah took great care of me and helped straighten out the account which was quite a feat while a very an ious woman hovered, watched our passwords and was a real pain in the butt annoying both us and Toonorah- who had the patience of a saint. If I'd seen the absolutely rude woman sooner I would have done something about it and had her kicked out of the store.

Its so difficult to find someone service my drones. So happy…read moreto found this company. They did a great job, replacing my gimbal shock for my DJI drones. Looking forward to come back again.

I wrote the review on Google review in store for 5 dollars off the service. The charging port had…read moreissues it didn't have before and the phone wouldn't charge until I brought it back 10 minutes later as I was going home. Then 2 hours my phone had the same over heating issue it did before and the glue they used to close the back of the phone case comes off every day. So nothing was fixed, they never called me about ordering a front and back camera to replace on my phone. I don't recommend this place for phone repairs and service, either they switched the battery with an off market brand or kept the original one in there and never did a repair. 25 minutes to fix the phone seemed legit and exceptional but now I think they just didn't care and gave me my phone back with the same issues I was having. The battery drains completely to 0% within an hour and a half. Now I'm trying to figure out what to do because I don't want to go back to this place and my phone has to he under a fan when it charges or I power down, especially when I have to be somewhere without a charger. All they did was make more problems and take my money with no customer satisfaction. I wouldn't give them 1 star but I have to in order to post this They responded to this on Google saying they tried to call me and that the camera parts were ordered and ready to install but i never got a voice mail or missed call from them about it, why would I go back and bring my phone in if they did not fix the first issue i has with the battery? The full review on Google explains everything and why i didn't take it in to get taken care when i noticed the issue hadn't been taken care of. Don't go here for repairs they're going to rip you off

We walked in and everyone greeted us…read more Martin helped us and was very helpful with any questions we had thank you for the wonderful service !!

I had a really disappointing experience at this T-Mobile location. The woman who was supposed to be…read morehelping me didn't seem to know the answer to any of my questions. I ended up directing my questions to another employee (the girl with braids) just to try to get basic information. When she couldn't help either, I asked if they could check with their group or see if there was any way to help me. It was very uncomfortable because I could clearly see them texting about me instead of actually trying to resolve the issue. There was also a third employee helping two other customers who looked visibly annoyed the entire time, which made the whole environment feel unwelcoming. I don't know if they were having a long day or what, but as a customer, that shouldn't come across this way. What makes it worse is that they did have iPhones in stock, but because of the lack of knowledge, communication, and overall attitude, I decided to leave and purchase from a different T-Mobile location instead. My experience was on Jan 7th at 3pm fix your workers

Stopped in while in the area to put in an order for a replacement phone. It was around noon on a…read moreweek day so not crowded at all. I was helped right away. Don't remember her name, dark hair, very nice. Only draw back to this location is the horrible parking situation.

Nice staff! Clean and organized place…read more Got my T-Mobile Tuesday gift today! Reversible beanie! Parking is limited so sometimes I can't park close. I only come here when there's a good deal going on. My next iPhone coming up soon!

Slow service,. Deceteful and preasured to swith carriers…read morewhen all I needed was a simple adjustment on my phone. Bait and switch....outright lied to me about rates plans etc... Highly recomend avaiding this location !

If I could give 0 stars I would My dad went in to do a…read morepayment and they completely made him feel very stupid and made him think he did something wrong when it was in fact them who did a mistake, Jessica and Zuly have the worst attitude and are not willing to accept their mistake

We went to get two iPhones repaired. I talked to someone the day before to schedule. He was…read moreresponsive. One phone for a screen and one for a battery. Jason was super friendly and efficient and got us our phones diagnosed and back to us in one hour. Such awesome service! The prices were competitive too! And Jason gave us a deal since we were repeat customers.

This spot gets you in and out. Great service, at a very reasonable cost…read more I've had all my screen repaired here and excellent all the time.