Sebastian was incredibly helpful, pleasant, and professional. The BEST part of the experience was that he was able to fix my phone issue in about 10 min ! I had spent about about 4 hrs on the phone with Verizon tech support over 2 separate calls, and they were completely unable to fix what Sebastian was able to resolve in less than 15 min!!! Thanks Sebastian! read more

I was at the Verizon store to buy a new phone, and this nice young man Andrel helped us. He had the patients of a saint , helping two seniors trading in a fossil of an old iPhone for a new one. He gave us excellent customer service. read more

There was one worker. I just needed to pay my phone bill in cash. After waiting 20 minutes, I asked how much longer the guy in front of me was going to take, the man replied 15 minutes. No apologies or anything. It doesn't take 35 minutes to change plans, which is what the man was doing. Terrible customer service. read more

Had to wait eternally ended up calling customer service myself and activating my new phone.

This is a great location which provides great customer service. The options they have from accessories to phone and tablets allows you to make great decisions on your purchases. The staff is great and always lend a helping hand with any of your questions. read more

We made an appointment to go switch over and they had ZERO regard for time, we came in at 11 and we weren't helped with till 1:30 took them 5 hours to open 7 lines... it wasn't even set up correctly and your better off going to an actual Verizon store not these 3rd parties what a joke read more

Expect to spend hours waiting. Location is under staffed and employees are not in a hurry to process customers. During previous visit, I was told that I should just go to another location - this was with only one other customer in line. Seems like there is no motivation to help customers even when I was trying to re-sign up for three lines and get three new phones. read more

Service isn't the best to many mistakes wrong plans wrong info. Only worried about extra sales.

I worked with Dorian and I gotta say, the high star reviews on here are accurate. Excellent service and help. Quick and to the point. Definitely worth the drive (there's a Verizon closer to me, but their reviews are horror show). Good place read more

I was assisted 2 different days by Danny. He was professional, calm, friendly, and provided above and beyond customer service. From changing my wife's phone details to upgrading my old phone to a S23; he was phenomenal. I never would have upgraded my phone or plan, but he broke down the details very succinctly and his points made sense. He didn't try to upsell outside of our budget and was courteous when we asked about the various options. This store is our new favorite Verizon store thanks to the due diligence of Danny. read more

Recently switched the family back to Verizon under our business. The manager and business rep helped us get everything set up with out a hitch. I highly recommend Zack and Aaron. They got us a great deal to switch over it took less then a hour and the store waived the costs for the sim cards. They gave us an internet device to try out and it works good so we are saving money now coming from spectrum. Super friendly people, They work fast and are honest. I like this store much better then the Porter ranch store cause it seems like I have to wait a half hour to a hour just to be seen at that store. read more

Not a Verizon Corporate store. Please be advised before doing anything, to clarify all the charges. Wrongfully charged my account. The manager lacked empathy and customer service,please go to the Verizon Topanga store to save you time. read more

Great service and cool people. Got seen right away and they resolved the issue I was having with the sim card in my iPhone. I highly recommend this store. read more

Great service and genuine care from the people at this store. I prefer this store cause there is never a line to be helped so I'm usually in and out quick. They are good at explaining any changes I make on my Verizon plan and allow me to see the screen and what they are doing. The store is not very nice compared to other stores I've visited. I always ask for Dorian he helped me with my new phone and got me internet for only 25 bucks which works great. I recommend him or the manager if you visit this store. read more

Went in to have a problem with voicemail setup resolved. They did solve that issue. VM was setup for a higher level but account was not. Great service. While there they presented the Verizon gateway option to try free of charge for 30 days. Sounded OK so I took one home. The actual speeds were much less than current Spectrum so I went to return the next day. I was told they couldn't accept the unit and I could mail it back at UPS or go to a nearby Verizon company store on Rinaldi to drop it off. After a short drive and wait the Verizon company store manager told me they couldn't accept it. Going to take the unit to UPS and send back. My feeling is that they pushed a product that they knew was substandard (for a commission?), lied about the return process (to avoid some unknown cost?), and wasted my time twice more than necessary. Wouldn't recommend ANY non-company Verizon store based on this experience; Victra earned a poor review. UPDATE: The return label was not for UPS as was said by both Victra and Corporate store; it was FedEx. FedEx said they could not accept a new return. NEVER, NEVER use Victra. Dropped from 2 stars to 1. Look at all of the poor Victra reviews on the Better Business Bureau's site: https://www.bbb.org/search?find_country=USA&find_latlng=34.204859%2C-118.573962&find_loc=winnetka%2C%20CA&find_text=victra&page=1&sort=Relevance read more

I went in to ask about getting credit on my phone in because i did a trade in online in february and never got credit! i called customer service multiple times and they never gave me answers to why i was still being charged for the new phone... This great rep Dorian really helped me and talked to another customer service rep and gave me an answer almost right away. He's the best!! I might have also got a new home internet too, lol. Seriously, the best rep I ever came across. He went above and beyond to offer me the best plan and his work is truly appreciated! read more

The worst experience I ever had with this store!!! We wanted a phone that weren't available so the rep had to order online built he end up order 5 additional phones under my account and now I'm being charged for all the devices. I have spend so much time talking to Verizon customer service explaining to them the situation and it us now bring investigated. The situation had not been resolved yet until this day!!! Also the rep was suppose to submit a rebate application for us for the promotion gift card but he never did and he told us that he did. I will never come back to this store again!!!!! Btw, the rep name is Ariel. read more

I called at 4:30PM and was told they were open until 6:00PM, I arrived at 5:40PM and found a sign on the door, OUT TO LUNCH. At 6:00PM sharp the guy came out from the back and started locking the front door. I told him I had been waiting for 20 minutes and he said that he was at lunch and now they are closed! When I went back the next day to find the manager to complain about this guy the worker told me that the guy I'm talking about is the manager and he was OUT TO LUNCH! I'm never going back to that store again! read more

Harold, the store manager, was the greatest! He's really knowledgeable, helpful, and really took care of our family plan. I would refer anyone looking for Verizon help to drive to the store by the Winnetka movie theaters. You won't be sorry. read more

Go is amazing ..professional and knows his stuff ..very impressed by the excellent service I received. Keep up the good work

I came in Verizon to add a line to my account. Store Manager Christian helped me out with all the information needed in order to get this done. Christian was patient (as I asked a lot of questions) and knowledgeable- he brought to my attention that I could remove items on my bill that I wasn't using which saved me $50 a month. I was able to add my friend on my account, save monthly, plus get unlimited data all for a reasonable price. Christian and Tariq are both friendly, professional and knowledgeable. I would recommend going to this location and asking for them to help out with any phone/account needs! read more

I had the best experience at this location. The staff and manager were exceptionally welcoming and friendly. I highly recommend this Verizon store to anyone who's in need for new service or a new phone along with accessories to protect your device!! read more

Run away! We bought a SIM card for our unlocked iphone while in USA for family emergency. SIM card didn't work. The store told us our phone was locked. But we contacted our provider and SHOWED the store personnel that the phone was unlocked. They refused to refund. We borrowed an unlocked iphone from a USA relative. SIM card didn't work. Back to this store. They called Verizon corporate who said our money should be refunded. Store refused. They say we have to find a Verizon owned store not an "authorized dealer." This store should not have sold us a SIM card unless it worked on our phones. If it doesn't work, it is worthless and should be refunded. Fraud. read more

I worked with Tariq. He is why I'm giving it 5 stars. He cared about my experience and took the time to explain how the hardware worked for my android phone. I left satisfied with my experience here. read more

After looking at all of the deals going on for the holidays, to be honest I was starting I feel overwhelmed. Then after having lunch next at one of my favorite Mexican spots I noticed there was a Verizon store in the same plaza. I poked in to see what the best plan was. I was greeted by the store Manager Maverick and, let me tell you. He was a pleasure to deal with very. Knowledgeable on all of the plans and devices, I on the other hand know very little about phones. He guided me through the process and did not get upset with my questions and believe me I ask a lot of nonsense things just to make sure I fully understand it all. To wrap this up if you don't want a headache dealing with schmucks at other stores just come to this location. read more

Verizon - Mobile Phones Near Me - Chatsworth, California

I want to get a new phone and I wanted to browse the phones for a while and see which ones I liked, but the sales person named Jessell would not let me do that. She would not leave me alone for a second. It was ridiculous. She kept interrupting me, asking invasive questions, and kept trying to tell me stuff that I didn't really need to know or care about. I must have politely told her about nine times that I just wanted to be left alone to look at the phones, but she would not leave me alone. She kept pestering me over and over again. She was so annoying it was difficult even for me to get out the questions I wanted to get answered, to the point I just wanted to get away from her and get out of the store. She literally stood directly 1 foot behind me and watched everything I did the entire time I was in the store, no matter where I was in the store and no matter where I moved to she was always right there behind me, interrupting me and saying some nonsense into my ear that I didn't care about. I am going to buy a new smart phone, but it's definitely not going to be from this Verizon store. Never returning here!! Worst cell phone store experience I've ever had. read more

Verizon - Sales woman Jessel would not leave me alone for a second to browse the phones!!! - Mobile Phones Near Me - Chatsworth, California

Thank you David and Alberto. You both were great explaining things to my 83 year old mom and myself. I am sorry we were there after hours but we both have new phones. Your experience was amazing and I am sorry I didn't win the bet Hehe. Thank you from mom and me. read more

Wow. I don't generally give out these 1 star reviews, but jesus christ. Seriously guys - if you have any other Verizon Wireless store option available to you, go elsewhere. I apologize in advance for the insanely long review - but I am beyond furious at the moment. This place is a complete rip. I've been a Verizon Wireless customer since high school - (i.e. almost 15 years - meaning before they were Verizon Wireless), and I've never experienced such absurd customer service before in my life. This is not a review of Verizon Wireless the company, but the actual store. I needed 3 cell phones, because our other phones had gotten destroyed. So we attempted to purchase 2 new iPhone 5s and a Samsung Galaxy Note 3 - however, the manager suggested through some "creative accounting" they'd be able to get us the phones for less. (yeah yeah yeah, I know. It sounds shady, but I had already had the shit*iest day of my life, and I just needed three phones and it would've been nice if I didn't have to pay close to $2,000 for a bunch of phones.) So anyways, his "creative accounting" solution was to open a few more new lines to give us the discount so we'd pay a lot less. Having been sitting there for an hour, we agreed - but when it came down to it, neither me nor my dad had authorization to sign the contract for the new lines. So, while exasperated, we said "oh well, guess we'll have to come back at some other time..." but they stopped us and said, "Well we only have 1 galaxy note left, so why don't you guys just pay for the phones now... and come back later to sign the contract." After much cajoling, we agreed to pay for the phones. While they're ringing up the phones, I asked if they charge a restocking fee if the phones have never been opened ( I asked this question in case my mother was displeased was the galaxy we got her ) - she answered yes. This question was asked with the assumption that we've signed the contract and have taken the phones out of the store. We ended up leaving the phones in the store, as the contract hadn't been signed, with the intention of coming back later with my mother to sign the contract. Fast forward several hours later, it turns out that my mother had already purchased new phones for us. So my dad and I trek back to the Verizon Wireless store so we can get our money back. They explained that even though the phones never left the store, they would STILL charge a $300 restocking fee. Let me reiterate that - the phones never left the store, and they still wanted to charge $100 per phone to take it and put it back on the shelf. Are you f**king kidding me with that absurdity???? Not only did they do some shady thing of making extra accounts to give us this phone without authorization of the account holder, BUT they're also charging us the price of a new phone to literally move their arm from a table to a shelf. It isn't as though we didn't buy new phones- we did! From Verizon! Verizon still made money! Even the salesperson knew that their restocking fee is insane. Apparently the restocking fee at the Porter Ranch is only $35.00. I can only assume that they're refusing because of some type of commission they don't want to give up. On the phone, the manager even claimed that there was an "oral contract". This dude needs to be fired ASAP. Contracts are only formed when both parties clearly understand that a contract is being formed - its impossible for it to be one sided. I'm tempted to break down California contract law, but seeing as how I've already written a small novella, I'm going to quit now. Just stay away from this location. I realize now why this branch is always empty, and many of the other Verizon Wireless stores are filled to the brim. Okay, I'm done with my rant. read more

Went into the store and was immediately helped by Tariq. My phone was broken and I was looking to get a new one, so he got me a good deal for a trade-in. I wanted to back up my phone to my computer at home (but they do offer to do it in-store), so I let him know I'd come back the next day to get it and he made sure to have the phone model/make/color I wanted by that time. I had issues backing everything up at home on my own, so I called the store and Tariq was even able to advise me from over the phone. The customer service was very specialized. Once I came in to get my new phone, the store manager Harold knew exactly who I was and what I had come in for. He helped me activate the phone and get everything set-up. I almost always come to this Verizon store over others because it's a lot quieter and the staff is able to take their time helping me out. read more

So my phone was having issues that not even the staff had ever seen, but Mike being so patient helped me get a new phone. It had taken two hours and bless him for not getting frustrated. No one likes doing phone things so I wasn't stressing, very easy going about it all, but Mike also being calm made the whole experience not an issue at all. Great employee! read more

Chris was super helpful. Great customer service. Answered all my questions and got everything I needed. Wasnt a long wait, had everything I needed. Harold did his job as a manager. His customer was already having a bad day and took it out on him. Both representatives are amazing!!! read more

If u want to get ripped off use this store. I was told after I purchased two new S10E and Verizon store would transfer data from one phone to another. They charged me 20 bucks. I bought a 54 dollar cover and it fell apart. I went to exchange it 14 days later, but now I have to email the manufacturer. This is so BS. I will never go to this store again!!! read more

Had an incredible experience with Jecel, Mike, and Alejandro. They were very helpful and really made my experience enjoyable. I've been a Verizon and iPhone customer for years and I can say that I received my first Samsung Galaxy from them and they were nothing short of helpful setting it up! read more

If you go here and get Ariel for assistance you are lucky because he is a very genuine helpful smart person, He is very explanatory to get you to understand your bill & helps to make sure that you are having the best experience possible at Verizon. He shows his gratitude towards customers and makes you feel cared for. For him it's more than just a sell, it's being a GREAT AMAZING employee & just overall being a great person, thank you for taking care of our order Ariel!! read more

Came in with 1000 questions and Robert helped me out and answered every single one great customer service on his behalf will definitely be going to the store for future references. read more

I went in today as I needed screen protectors put on my new iPhone and iPad. I was too nervous to do it. She was very friendly and applied them quickly. I would consider going back if I need anything else. read more

I came into the store with my brother to change carriers and Carlos Hernandez and Ariel Gonzalez were amazing. I needed a new phone number and they gave me options to choose from. It was easy and fast. Amazing customer service. Totally recommend this store. read more

I highly recommend visiting this location to take care of your phone needs. They are extremely professional and courteous. The manager is simply outstanding. read more

Albert and this Verizon retail store are awesome! Albert, the manager, has been a tremendous help to me both times I've been in the store. I highly recommend checking out this Verizon store because it's almost guaranteed you won't have to wait like the others around LA and in the valley. read more

Beware - I was charged a $19.99 "Set Up and Go Fee" without prior authorization. I asked to know what I was being charged for ahead of time and was told it would print on the invoice. Once I reviewed the invoice, I asked what the $19.99 was for and the rep said it was basically for him to help set up the phone. At no point was I informed of this charge until I received an invoice and had already paid. I did not authorize this charge. I asked for a manager's phone number since a manager was not available and I was told the manager's phone number was personal information and that they could not provide it to me but they could give me his email. That's ludicrous - a manager of a CELL PHONE STORE does not have a business cell phone number or even an office number that customers can use? read more