Whenever I have a question or something, I need done to my account. I always go to the store Chris…read more is outstanding always very helpful and efficient get you in enough quickly

Last week, I visited this AT&T store to purchase an iPhone 18 Pro Max. Unfortunately, the associate…read morewho assisted my mother made a mistake and ordered her an iPhone 18 Pro instead of the Pro Max she requested. Because my own phone had not yet been delivered, I called the store to verify that my order had been entered correctly. The store manager, Alex, answered the phone and informed me that he could not see anything about my order unless I came into the store. This was frustrating, as he never even attempted to look up my account information or ask for any details. Based on the conversation, I felt I was being given inaccurate information. I told him I was on my way to the store. When I arrived, I explained the situation to the employee present, not realizing at first that it was Alex himself. He never acknowledged how long the wait would be or when I could expect assistance. I waited for over 25 minutes without any communication. During that time, I observed him unable to assist another couple with a laptop issue and ultimately sending them away to solve the problem on their own. He then began helping another couple who appeared unsure of what they wanted, while I continued waiting without any update. After more than 25 minutes, I politely asked when I would be helped. Instead of providing an estimate or apologizing for the delay, Alex responded with attitude and told me that because of my "attitude," he would not assist me at all. I reminded him that I was there because his staff had already made a mistake on a previous order and that he had never informed me of the wait time or explained that he was the only employee available. Rather than attempting to de-escalate the situation or provide customer service, he simply told me to sit down and wait. I left the store and immediately called back. Ironically, I reached the same associate who had assisted me previously. She handled the entire situation professionally over the phone in less than five minutes. She advised me that if my order was incorrect, I could bring it back and they would waive the restocking fee. The issue was resolved quickly and courteously. The contrast between the associate's professionalism and Manager Alex's behavior was night and day. Alex displayed a dismissive, "can't be bothered" attitude and showed little regard for customers' time or concerns. A manager should set the standard for customer service, accountability, and communication. Unfortunately, that was not my experience here. I will not be returning to this location anytime soon. If you're looking for professional service, I highly recommend the AT&T store near the Tampa mall. The manager there is professional, accountable, respectful of customers' time, and understands what good customer service looks like.

Sebastian was incredibly helpful, pleasant, and professional…read more The BEST part of the experience was that he was able to fix my phone issue in about 10 min ! I had spent about about 4 hrs on the phone with Verizon tech support over 2 separate calls, and they were completely unable to fix what Sebastian was able to resolve in less than 15 min!!! Thanks Sebastian!

I was at the Verizon store to buy a new phone, and this nice young man Andrel helped us. He had the…read morepatients of a saint , helping two seniors trading in a fossil of an old iPhone for a new one. He gave us excellent customer service.

The metro in canyon county is a joke! I have been calling for days no answer or they just hang up…read moreon me. I called this store and picked up my call rite away! I spoke to Robert and he was such a help and was super helpful! 5 stars for this location and 5 stars to Robert.

These guys are terrible ! I got my phone from another T-Mobile store which is being remodeled. So I…read morewent here to get my screensaver warranted. The guy at the this store told me that they don't warranty crack screensavers they only warranty the screensaver if it fall off. So I called the T-Mobile down the street in Stevenson Ranch and ask them about the warranty. They said come on down we will take care of it. So when I got there they look up my account found the warranty and fix it for no charge . The guy at this store was so lazy he didn't even take the time to look it up. The funny thing is there was no one else in the store! they had nothing else to do ! Now I now why the store was empty . Terrible Service !

Worse Customers service. Added on extra service to my account without my permission and kept…read morecharging money to my account monthly. WTF? Customer service can do nothing about it.

My review is being written about the customer service agent.I spoke with for metro t mobile , her…read morename is MONIQUE F. I called and got her and thank God I did because I've been trying to figure out what has been going on with my account since 10/18/25 came into a T-Mobile Location on E. Craig to turn on a phone for a line that I had broken the previous device.. When I came in , I was offered to get a 4th line on my account and it would not disturb my bill in any way and I would go forward paying the same thing I'd been paying for the past 3yrs However, on 1/28/26 , I was online looking through my account doing a few things and I noticed there was a 5th line that was added to the account on the same day I had agreed to take the 4th line. I called got an agent, she literally kind of tiptoed around the question and offered to look through my bill and see if she can lower it. By going through things that I needed or did not need or that I was unaware I was paying for and didn't need them.So I realized that nobody calls Canada or Mexico, she told me she can remove all of that from each of the lines and bring my bill down to a $100 and for me to just look at the 5th line as being a dormant line , and if I ever wanted to add a phone to it that I could. She didn't want to answer for the agent before, so going forward. I had been given a credit and my bill actually was $73 for January and moving forward into February my bill was higher, not the $100. I was promised I called in got the run around got 25 text messages of all different amounts to pay, but I was told by that agent at the time to just ignore it my bill would be a $100 a month, going forward and not to worry. I paid the $100 a few days later. I was being charged for $3.24 and if I didn't pay it, they were going to suspend my line, I had gone in to go and pay that then I called up again, got another representative who gave me the runaround from another agent for 1 hr and 15 minutes treated me horribly still wouldn't just tell me the truth of what the agent had done to my account in october which was basically finagled my account to make a sale. I finally got this agent who I'm speaking up top. Her name is MONIQUE F. And let me say, I have delt with 3 lying agents. She was the only agent who actually took the time and was pleasant the whole time and looked back at my account all the way from the beginning and explained to me every single detail and what was going on with my account , she even.\nWas just so apologetic about the past agents mishandling of my account which was so sweet but was not her fault to even have to apologize for agents that do such things. She was the only truthful person literally from my last phone call with the last gentleman I had spoke with on february the 25th, who literally was such a jerk to me and then was trying to push for the upgraded sale commission or whatever they get on 4 of my lines, which I did want to do since I had been lied to my account has been basically done whatever needed to be done for an agent to make a sale for metro T-Mobile. I refused to give him that satisfaction.. however MONIQUE F. has actually given me some hope that the past 6 years that I have been with this company wasn't a complete waste. She has given me hope that people are truthful in this world. And customer service agents can be fantastic. She was amazing. She deserves a raise. She is probably one of the best customer service agents that I've ever dealt within any situation or in any company. She deserves recognition for what she did today. Because I was literally going to cancel all the lines that I had and never look back at metro T-Mobile I have been with this company for going on 6 years this coming and March, and I was literally going to just walk away from it, because I was so upset with the lies that these agents do to make a sale.But she has changed my mind entirely. I'd Give her a million stars if I could.She is such a kind, honest, wonderful woman.And I have total respect for her. Thank you MONIQUE F. @ METRO T MOBILE , YOU DESERVE THE WORLD , YOU ARE VERY MUCH APPRECIATED!!!