My mom and her husband went to T-Mobile to get their phone screen replaced after being told they had a lifetime warranty--turns out, it was a complete scam. They paid $60 back in February, and now it's July. Since then, they've been sent back and forth between multiple stores, with each one refusing to honor the warranty. Do not buy accessories or add-on services from T-Mobile. If you absolutely need to use their phones or plans, fine--but steer clear of anything else they try to sell you. It's unacceptable how they've treated my family, especially targeting my immigrant parents by taking advantage of their trust. read more

Just there to take your money. Apple warranty? Never handled. Phone service? Lol i had to use my jobs land line. My life is extremely busy, i dont have a steady schedule, i am a full time student, father, and full time employee. Completely useless service and it aint the stores fault. Need international service? Good luck. You will not get the service you need when you need it read more

I purchased the new iPhone 12 from this T-Mobile store. Their employees greeted me as soon as I walked in. Rob helped me through the process and explained everything. The customer service they provide is outstanding! Highly recommend them!!! read more

Went in for an upgrade and staff extremely nice and help! Great experience and happy with the service received

Rude people. Every time I come this place they don't do the things I ask then I went to different t-mobile store they do it for me. First I came Here to trade in the phone this store refused then I went to different t-mobile store they did it for me. Now I'm here to provide my security code to buy a phone. They don't Went to different store they did. Also the customer service number I called they said they should be able to do with security code if I don't have my ID with me. I guess the most "smartest" t-mobile association works here :) read more

T-Mobile - Mobile Phones Near Me - Pacoima, California

I only selected a star to start the review. Truth is I want an upgrade for free. I didn't get it. A customer for 18+ years, have 4 phone lines, use auto-pay & paperless statement. Never asked for anything extra b4. IT WAS THE JOURNEY to the 'no' that made me post to Yelp! It took 3 weeks and 5 reps later to get the NO answer. Here's why: 1. A 90min wait on 2 call attempts used the 'don't lose your place in line' callback option. 2. After I talked to a rep-the 1st rep did not call back as promised. Neither did the 2nd rep. 3. A couple times, although I specifically requested that my account be noted, it wasn't. Was holding 40mins on one call while the rep searched notes & looked for previous rep 4. Mgr/supervisor called back wrong phone line and left a VM on my daughter. 5. After taking their phone survey and rating them 'dissatisfied', they had a rep call & ask me a single question 'Were all of your questions answered?' Yes. The reps reply, 'OK'. **T-Mobile, when following up on a very dissatisfied rating, you should ask open-ended questions. Well, it was right on par with the whole customer service experience. read more

Their wireless connection is HORRIBLE. I can't access sites or search. VERY BAD I'm now looking to transfer back to my past subscriber. HORRIBLE CONNECTIONS. My cell phone usually says can't connect or just stays on search mode. And never get to the search I look for. And I can't get a hold of anyone. REPORTED TO FEDERAL TRADE COMMISSION. The report is for corporate and not for this individual. I finally spoke to an agent and they LITERALLY said I have to buy a new phone to get better service OMG!!!?!!? Please report to federal trade commission read more

very rude manager, the manager was just testing and saying "oh i can't look at your account," like how you a manager and can't look into my account, like chill we get it your a manager at a local t-mobile, WOW but no need to be rude and not want to help when i just wanted to switch my line over to t-mobile and even got off the phone with tmobile saying to come to this store be and just have dick tugged, no and then for him to ask dumb questions in a sarcastic tone asking my bf "if he's good," but just pressing him, lol nope. So the bald headed manager with the wack arm tat, please do your job next time and not act like a hot shit who in reality hates himself. have a good and god blesss read more

DO NOT GO HERE! WORST SERVICE EVER!!! I am not one to leave a bad review, but this T-Mobile store sure changed that. Here is my experience with this T-Mobile location. I was a sprint customer who wanted to switch over officially into the T-Mobile system and be part of the T-Mobile family. I was a new customer to T-Mobile, and the way this store treated me was just disgraceful. I wanted to migrate over and first began this process on a Saturday. An employee was first helping me out but needed help, so he called over the instore manager Robert. He tells me the system was down and to come back Monday. Therefore there I was trying to be understanding and came back two days later. Once I go again, a different employee tries to help me but did not know what to do, and Robert told the employee to call tech support, and there I was waiting for more than an hour in the store. Robert then tells me to CONTACT CUSTOMER SERVICE MYSELF becuase they do not know what to do. Now I start to get a little frustrated. I called customer service myself on Tuesday, and the representative told me there was no type of outage or errors with the system to come back and try one time. Now here I go again on Thursday, to another different employee with the same thing, walking around frequently to the back of the store continually asking the manager what to do. The manager told the employee to come out and ask me to come back later to investigate further. I was like, ok, that is fine, annoyed once more. I came back hours later and walked into a different employee telling me the manager left home for the day after being told he would help me out. This employee knew I wanted to switch over and kept trying to hand me over to different employees who were attending to me prior to avoid me. At last, this employee finally came out and stated they DO NOT GET TRAINED for migrations. She told me to GET HELP SOMEWHERE ELSE. I spent three days' worth of my time FOR NOTHING at this store. This nonsense is ridiculous. NOT ONE employee nor manager knew what they were doing. I took my business elsewhere, and the employees at a different T-Mobile store resolved my matter in less than an hour. I was not too fond of feeling lied to, mistreated, and thrown around. Corporate seriously needs to look into this matter and determine why these employees and managers ARE NOT TAKING CARE OF POTENTIAL NEW CUSTOMERS. read more

I ordered a replacement phone. Once I got to the store I was told I couldn't because my screen has a very small crack. 2 days later I called customer care and they said I was covered and to go back. While I was still on the phone customer care called the store telling them why they giving me a hard time that I'm covered 100% because I pay insurance. I also did my own research tmoblie online showed them proof tmoblie does cover cracked screens. Smh. Fuck this rookie place. Burbank, Sylmar, northridge locations are better read more

This is the worst T-Mobile don't waste your time here worst customer service I ever had. I bought an iPhone last week the girl thar helped me suggest to get a case and screen protector she said they a promotion that if you get an iPhone you can them for free. But turns out they actually charged me $98 when I called them I talked to the manager and explain the situation and he told me that there was a misunderstanding it was nothing free here. I went to the store I told the manager that I didn't want the case or the case protector. He was very rude trying to say that I was a lying. Worst customer service never apologize or nothing. I don't understand how people with this attitude can be a manager. read more

My phone was hacked so I lost everything. Before I could get my old yelp acct back, I'll have to use this new acct to write the review. Anyways, I was with T Mobile for a long time until I called their customer service recently. it's horrible. I'm an Asian myself so I understand how bad our English sounds sometimes. But come on, I could barely understood them over the phone. They ended up not only didn't solve my problem but also changed my acct type without my permission. I was so fed up that I switched to Verizon. However, I couldn't get any signals at home and the person at the Verizon store was not helpful at all. Plus, I really like T Mobile's SIM card. I could just pop it out and put in my other phone to use it. You can't do that with Verizon or Spectrum's SIM cards. So I went to this branch to talk to someone in person. The store manager Danny is so knowledgeable and sweet! She helped me switched back. And told me to just come to the store if I have any problems, instead of calling their customer service. So that's exactly what I did today. My situation was pretty complicated since I switched back and forth and I'm upgrading to a different plan now. From prepaid to post pay acct. Joe is the best person you could ask for help in the store. I got a new phone number so the old one is no longer needed. But I wanted to keep it for a while just in case if I forgot to notify someone and they need to reach me. Jo put it on the cheapest possible plan that I didn't even know. He even knows his customers by name. We did run into a glitch. Again, Danny came to help and is absolutely knowledgeable about her stuff. With only a few clicks, sh solved it right away!! She went above and beyond to help me too. When I first switch back, I got charged an activation fee and now I'm being charged an activation fee again since I switched from prepaid to postpaid. Danny couldn't waive the fee but she gave me a credit on my next bill. Please don't waste your time calling T mobile customer service any more. Just come to this store and ask for Joe. He will for sure to help you solve any problems. If he couldn't, just ask for Danny. read more

Awesome service! Michael was a great help he was able to fix the issue that the T-Mobile office in Sherman caused and could not fix. Even after numerous calls they said everything was fine and the line was active. We came in to this T-Mobile location and as soon as Michael saw us come in he was attentive and thought of possible ways to help the issue. We had previously called the location to make sure it was opened and he answered the phone. Great work thank you so much highly appreciate it! read more

I had a horrible experience with the manager on site. There was a mistake made by their part and although they admitted fault, they refused to do anything to resolve the issue. Terrible customer service. Never going back to this location and don't recommend anyone to go there. I had to leave the store without protection on my phone and head to another location to see if I could find a solution. Went to the location on Hubbard and my problem got fixed in 5 minutes. I hate when people complicate things for no reason than to take more of your money. read more

It went all wrong :( I lost all of my original perks and my bill was much higher. Literally blindsided.

Love this location Roberto and Andres were extremely friendly, professional, and attentive to our needs. Thank you!

Out of all the T-Mobile stores I've been to, this definitely has to be the worst. Bad customer service and not knowledgeable at all. Went in to add a line and buy a new phone, but I don't think the salesperson wanted to make the sale, I think he was more preoccupied to close up and go home. I'll definitely make the drive and give my money to the Sylmar store, they are more friendly and helpful there read more

The best T-Mobile in store experience I've ever had! Kennett was extremely helpful, friendly, and an all around genuine employee. He deserves a raise for the amount of patience/knowledge he brings forth to a workplace and I couldn't be happier with my experience. P.S. the phone I wanted wasn't in stock but with Kennett's help he had me in an out of the store within 30 mins and a new phone was ordered and will ship to me! Seriously fast work and awesome customer service. Thanks! read more

Very helpful staff great prices too... Stop by take a look they have everything I was looking for in stock read more

Super friendly staff, can't thank them enough for taking care of my mama during these times!! My elderly mom came in and the workers made her welcomed & took care of her needs! read more

This store went under new management. All the employees are all rude they don't understand where I was coming from and when I tried to upgrade they gave me attitude because they didn't have anything in stock why give me attitude if you don't have anything in stock it's not my phone. Would definitely not recommend the store it is bad bad management horrible service And filled with stuck up people read more

Rob is always going out of his way to help! Great customer service! 5 stars all the way!

Robert was so helpful, he helped me, my girl and my dad to get what we wanted! I fully recommend this store!

I wish I can give less then one star, they don't deserve no stars!!!! WORST MOBIL COMPANY IN THE HISTORY!!! Worst service phone always slow my calls drop!!!!! CUSTOMER SERVICE IS 0% they are not professional!!!!! I HATEEEEEEEE T MOBIL read more

Great help tmobile customer service (on phone) gave me trouble but came into the store and the associates (Micheal, Herman,and Robert) all went through the hoops to get my accounts aligned. Great reps! read more

Today visit was extremely incredible. At first I was greeted by a sales rep named Jessica. She was so sweet and helpful. From the moment I waked in she was ready to answer any questions I had. I needed to post this because with everything going on in the world right now it's nice to be treated correctly. Not to mention everything I ask for was done in a timely manner. Definitely will be returning this location! read more

Wow talk about knowing your stuff inside and out Michael was awesome it sucks that I have to wait till Sprint migrates completely to be part of T-Mobile family thank you Michael for the valuable information:) read more

Never will I ever go to this place ever again I highly recommend if anybody needs any cell phone service done to the T-Mobile account do not go to this place this place is the worst place that I've ever been I waited here over an hour for them to tell me to come back tomorrow because their system is now closed when the lady that was helping another person insisted on staying with her until she got the phone reprogrammed from the iCloud's and got all her software everything back to her phone when she could do that on her own she was keeping both phones I was standing down watching her just looking at the phone wasting time when she could've easily asked me within that whole hour that I was waiting there if I needed anything and she could've easily help me by getting me a damn screen protector instead of having me wait there for over an hour and for them to tell me to come back tomorrow the only thing that I've been asked is that just hang on we will be with you in a minute after an hour and 20 minutes they told me to come back tomorrow read more

Had the worst experience with this store. Had me and my husband going in and out for 2 days and for at the end of the day to get a sorry we can't help you. Would definitely not recommend anybody to go here. They were very polite which I appreciate , but my experience was just frustrating with the fact that they couldn't be straight up since the beginning and say they couldn't help me. Long story short I am on the JOD program I got billed out for my recent phone because my lease was over so since I am on JOD I am able to switch to any phone I want and T-Mobile will payoff my amount due on the recent phone I had and I would start a new lease. As I was in the JOD program I have the right to JOD apparently at the time I went to the store I could no longer jump the Manager Alma somehow did something so in 24 hrs I can Jump with no problem so she mentioned I could go in the next morning and check if maybe they can jump me Kennett apparently couldn't jump me when I went the next morning so since that happened he told me I had to come later that afternoon so as I did I get there and apparently I was able to jump with in the 24 hr time frame that they had given me so pretty much by the time I got there My 24 hr time frame when I could have jumped was over my question is why didn't they... It was so upsetting I eventually had to pay my bill plus my monthly. A lot of money. read more

Great service, friendly staff! Extremely helpful. 100% recommended coming here:). Came to upgrade an old phone and left with an iphone XR . Roberto was very nice and answered all my questions politely just like a manager should be! read more

This place was horrible went in to try to get an I watch she said to try to come back on the 9th of next month ! Wtf I don't want it then I want it now lmao I left went to another store and they helped me out just fine employees their need assistance themselves . read more

Alma the best sales girl there! Very friendly and knowledgeable. She helped me out with my purchase and made the process easy. She knows what she's doing! read more

I needed to get a new iPhone and new line. After searching and shopping around, I decided to go see Robert Polanco, an old time friend, and see what he could help me with. Exceptional customer service at his store, Michael helped me with my transaction and made this process extremely stress free. I am happy with my new IPhone 11 and service plan. Thank you for the exceptional help guys. I will certainly keep you in mind for future transactions and refer all my good friends as and family to your store. read more

Alma helped me and directed me to the right source for the correct help needed to get my ipHone working again. Took her time and had patiences even tho she knew I wasnt a sale !! read more

This is the Best T-mobile store! Roberto was very polite and helpful he help me understand every step of the changing process. Michael was also very nice to us. read more

Came in with some questions & was helped without hesitation. Roberto let me know of some extra perks regarding my phone case as well. I appreciated the information & kindness, thank you. read more

Maria was super helpful & friendly, the service was great. The staff was very attentive to other customers and kept a fast flow so customers wouldn't have to wait such a long time to be helped. I'm sad this location isn't the closest to me I was so pleased with my experience. read more

Even though this franchise branch is close to us, the customer service wasn't helpful at all. Our Samsung S8 suddenly stopped working and when we went in to have them troubleshoot it or possibly replace it - they started backpedaling on a million different reasons why they couldn't replace it in the store. At one point the employee was trying to point out a tiny (almost unseeable) scratch and saying that this would disallow them from taking it. The phone is almost in perfect condition! They wanted us to go visit some corporate store across town. We finally had to call corporate to get a replacement. Lame. read more

Robert Polanco was very Professional, helped me pick out a great plan for me and my family thank you Robert great Customer service I plan on coming back read more

Staff was very helpful and friendly. Kenny and Roberto really took care of me. This is my new favorite store