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    1 year ago

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    T-Mobile

    T-Mobile

    (64 reviews)

    $$

    Mission Hills

    Very disappointing experience at this T-Mobile store. The associate, Daniel, did not properly…read moreassist us with separating a line under the Safe Connections Act. He asked the manager for help (who was not helpful either) and told us that we needed a court order but failed to explain that a qualifying police report could also be submitted as supporting documentation. Later, we asked his coworker for help submitting the police report because T-Mobile's link was not working and repeatedly displayed the error, "Something went wrong. Try again later." Instead of assisting us or suggesting another way to submit the documents, she was dismissive and unprofessional. While we were asking for help, we could hear her huffing, puffing, and making comments such as "jeez" or something similar. We eventually received more accurate information from T-Mobile Customer Service. This was a sensitive situation, and we expected the store employees to provide complete information and treat us with basic patience and respect. Instead, we left without assistance and felt that our requests were an inconvenience to the staff.

    I came to this T-Mobile location (5356) last week and purchased two phones -- one for me and one…read morefor my husband. At the time of purchase, I was told that the phone color I wanted was not in stock and that it would be mailed to me. Daniel, who helped us, was very kind, professional, and helpful throughout the process, and I really appreciated his customer service. After receiving my phone, I returned to the store to transfer my information from my old phone to the new one. When I arrived, Cesar (the manager) told me I would have to wait about 30 minutes to be helped, just like a new customer. I explained that I had already completed my purchase and had been instructed to come back for the transfer, but there didn't seem to be any effort to accommodate that or communicate expectations differently. I ended up waiting 30 minutes. Daniel provided a great experience during the purchase, but the follow-up service left me disappointed and made the process feel frustrating after already becoming a customer.

    Fast Fix - Phone and Computer Repair  - We can repair it .

    Fast Fix - Phone and Computer Repair

    (226 reviews)

    Reseda

    Perfect and fast Best price and quick in reseda thank you…read moreguys. highly recommended. ....

    I wrote the review on Google review in store for 5 dollars off the service. The charging port had…read moreissues it didn't have before and the phone wouldn't charge until I brought it back 10 minutes later as I was going home. Then 2 hours my phone had the same over heating issue it did before and the glue they used to close the back of the phone case comes off every day. So nothing was fixed, they never called me about ordering a front and back camera to replace on my phone. I don't recommend this place for phone repairs and service, either they switched the battery with an off market brand or kept the original one in there and never did a repair. 25 minutes to fix the phone seemed legit and exceptional but now I think they just didn't care and gave me my phone back with the same issues I was having. The battery drains completely to 0% within an hour and a half. Now I'm trying to figure out what to do because I don't want to go back to this place and my phone has to he under a fan when it charges or I power down, especially when I have to be somewhere without a charger. All they did was make more problems and take my money with no customer satisfaction. I wouldn't give them 1 star but I have to in order to post this They responded to this on Google saying they tried to call me and that the camera parts were ordered and ready to install but i never got a voice mail or missed call from them about it, why would I go back and bring my phone in if they did not fix the first issue i has with the battery? The full review on Google explains everything and why i didn't take it in to get taken care when i noticed the issue hadn't been taken care of. Don't go here for repairs they're going to rip you off

    Boost Mobile - mobilephones - Updated October 2026

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