Thank you to Erick for helping my sister out this past Friday with our phones also to Ari. Very patient and took care of us and got us with two new lines. I'm very grateful I would only say Mike the manager could be more professional because he was arguing and embarrassing one of his other coworkers in front of the customer so i think it was very unprofessional and doesn't show leadership. read more

Yet again! Daniel helped me and my dad with his brand new phone! Daniel is soooo fun and helpful, and we are soooo grateful!!!

Very disappointing experience at this T-Mobile store. The associate, Daniel, did not properly assist us with separating a line under the Safe Connections Act. He asked the manager for help (who was not helpful either) and told us that we needed a court order but failed to explain that a qualifying police report could also be submitted as supporting documentation. Later, we asked his coworker for help submitting the police report because T-Mobile's link was not working and repeatedly displayed the error, "Something went wrong. Try again later." Instead of assisting us or suggesting another way to submit the documents, she was dismissive and unprofessional. While we were asking for help, we could hear her huffing, puffing, and making comments such as "jeez" or something similar. We eventually received more accurate information from T-Mobile Customer Service. This was a sensitive situation, and we expected the store employees to provide complete information and treat us with basic patience and respect. Instead, we left without assistance and felt that our requests were an inconvenience to the staff. read more

I came to this T-Mobile location (5356) last week and purchased two phones -- one for me and one for my husband. At the time of purchase, I was told that the phone color I wanted was not in stock and that it would be mailed to me. Daniel, who helped us, was very kind, professional, and helpful throughout the process, and I really appreciated his customer service. After receiving my phone, I returned to the store to transfer my information from my old phone to the new one. When I arrived, Cesar (the manager) told me I would have to wait about 30 minutes to be helped, just like a new customer. I explained that I had already completed my purchase and had been instructed to come back for the transfer, but there didn't seem to be any effort to accommodate that or communicate expectations differently. I ended up waiting 30 minutes. Daniel provided a great experience during the purchase, but the follow-up service left me disappointed and made the process feel frustrating after already becoming a customer. read more

I dealt with Erick at Mission Hills T Mobile on Sepulveda. He did an incredible job for me. Super professional, courteous, knowledgeable and helpful. Thank you so much!! read more

I came to T-Mobile, because I wanted internet. Crystal provided me with excellent customer service. She helped me set up my internet. She explained everything thoroughly. It was fast and easy to do. I had to install and app and plug it in. No money down. Thank you Crystal . read more

T-Mobile - Clean store - Mobile Phones Near Me - Mission Hills, California

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My mom and her husband went to T-Mobile to get their phone screen replaced after being told they had a lifetime warranty--turns out, it was a complete scam. They paid $60 back in February, and now it's July. Since then, they've been sent back and forth between multiple stores, with each one refusing to honor the warranty. Do not buy accessories or add-on services from T-Mobile. If you absolutely need to use their phones or plans, fine--but steer clear of anything else they try to sell you. It's unacceptable how they've treated my family, especially targeting my immigrant parents by taking advantage of their trust. read more

It's been years since I've tried purchased a phone, came here looking for some options and questions but the lady that was there yesterday afternoon seemed like she didn't want to be there and was rude. Makes me dislike going to phone stores in general, have more patience some people just have questions. read more

This is usually my go to whenever i have needs for my phone like a new screen protector, or questions on my line or upgrades. Valerie was super helpful and sweet and made my visit today very smooth! She switched my screen protector and made my phone look and feel brand new !! read more

The Best T mobile location . Every single time we come here we receive amazing customer service . Everyone is so nice and friendly . They are great professionals and know how to help the client immediately . Thank you to Kevin for helping us .He found the solution on fixing my mother's phone . Thank you to everyone. Great customer service . read more

T-mobile (authorized dealer) on Sherman Way, took my trade-in and never send it for credit. So I end up paying the full phone price of three of my family lines.... When you go back they ignore and said I can not do anything after 90 days... so they basically stole my trade-ins (4). There is something fishy with these retailers, even when I call directly to T-mobile they look into my account and they said they can not do anything to contact the retailer. read more

I came in here, Saturday morning to find the phone for my brother I had just came from the T-Mobile in San Fernando and didn't have the phone I was looking for and they obviously said they couldn't check stock which I thought was ridiculous. I came in here. Joe was awesome. He helped me out on Saturday with my brother. He was very helpful knew what he was talking about when it came down to the phone I was getting for my brother honestly Joe made my day so much easier with his tech info He was very helpful . Thanks Joe read more

If i can give zero stars, i would. Rude employees. T mobile! Do better! Train your employees to have good customer service. I was asking questions about upgrading phone and guy was somewhat an a**hole read more

Ive been a t mobile customer for 8 years and i had the best freaking experience visiting this location . Not only was the staff friendly and eager to help , the team got me in and out in less then 15 min with a new device on hand . Big shot out to jason ! He a true team player read more

The customer service at this location is horrible I went on Sunday to try resolve an issue I couldn't address through their 1800 numbers and was treated like a nuinace I was supposed to be helped by Isidro which surprisingly did not have on his name badge . I explained to him what I was told when I spoke to T-Mobile customer service and he just listened to half of the request and directed me to call customer service as he could not call himself even though T-Mobile had told me various time that the T-Mobile associate in store are required to call since they would be able to verify my identity as the could see me cAlifornia Id. I spent over6 hours of my life on a Sunday trying to address this issue being passed back and forth . Finally I did receive help on my return to the store by associate Beatriz and manager Kevin. Which actually took the time to listen but only until I was super issistant that they had to call customer service. To conclude my review this T-Mobile branch is horrible customer service. I would suggest looking into a different T-Mobile location as this branch does not care to provide satisfactory customer service. read more

I came in to get a new phone and do a trade it and honestly i know it's not the stores fault but T-mobile needs to stop letting customer online order phones cause it was a struggle trying to get one in person but Arianna was such a big help! Props to her cause she ended up getting me the iphone i wanted and she really went above and beyond on helping me get the phone i want she deserves the recognition for being so helpful truly!! y'all gotta give a her a raise NOWW best customer service from her if you're trying to handle any business definitely talk to Arianna (: read more

I'm not one to leave a bad review unless the service is absolutely awful. Gave it 3 chances. First time terrible attitude talked to my mom my sisters & myself like if we were dumb. Sorry for asking questions about something IM PURCHASING. Second time, got told about their wifi & it was a free trial, I should've learned my lesson the first time, but nope no free trial. Still got charged on my billing statement. Third time, shame on me. My goodness they're so rude here. Maybe idk ?? Not work in customer service then!? & it's not like I don't work in customer service so no one can say "oh you must've never worked in customer service" well I do I guess maybe that's why I gave them 3 chances. read more

I have a great visit to this Tmobile store location. My mom iPhone under my plan just started to not detect the SIM card anymore. I tried typical troubleshoot to no success so I knew it had to be the SIM card so I went to this Tmobile store since its near my house. Finding parking was easy since it's in a big plaza so there a lot of spots. There was only 1 other customer in line but the wait wasn't too long. The guy helping me took a look at the phone and once he tried a new SIM card, the iPhone detected it. I didn't get charge for the new SIM card since he told me my old one was defected so that's a win-win for me. I was in and out within like 10 minutes. They also tried to get me to join their TV plan but I said I already have Spectrum and they couldn't beat the price I was paying. read more

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Terrible customer service. Went in for a simple screen protector replacement that we pay insurance for. I gave the guy my drivers license to verify and everything matched except my married mame THAT MATCHES MY HUSBANDS NAME. Left there, went to the one down the street guy verified my number, my husband's information, my information and swapped it out no problem at all. I should know better, 3rd times a charm. read more

If could give this store a zero I would. The store is loud and you can hardly hear the very rude store employees I wouldn't even dignify the people working there with calling them customer service reps. The store employees were extremely rude and not helpful. The consistent phrase that was used was I can't help you. Over all it appears that every T-Mobile employee that I have spoken to has lied and been rude and abrasive. I made the mistake of giving T-Mobile a chance but regret that with every fiber in my self. I tried to cancel my service that has not been set up And they couldn't do that. They suggested I call a foreign country and speak with their customer service which was horrible You can not understand anything that was said. Bottom line stay away from tmobile and anyone who works for them. This store location deserves zero stars if not less read more

The service has been fine in regard to cell signal and data. Where the company goes sideways is handling warranty returns. I am now without service after they lost and after 10 attempts via phone and text to get it resolved has ended up here. Bad experience, bad management! read more

I have been having issues with T-Mobile business for months now. Finally on Saturday I was helped by Lizette Sanchez she was amazing. Lizette went above and beyond to help me solve some issues. read more

Needed a phone and service was great, asked for suren. He's amazing it was a great experience

If you like being lied too and shitty service, come to this location you won't be disappointed, I give them 5 stars for there nasty attitudes, now have to call customer service to fix the situation this store caused. read more

I was here about a year ago. The best service in town. I drove out of my way to this store because I heard by word of mouth that their customer service is superb. I was helped by this gentlemen and when he went to the back to grab our phones another employee came by smiled and asked if we are doing okay. I got the phones I wanted, my questions answered and the customer service everyone deserves. I will travel from the south bay to this store again for the excellent service this store offers. Thank you. read more

Attention all customers... These guys are pro scammers and thieves. These guys told me that I would receive 400 dollars on my next T-mobile bill if I trade in my phone for a new one. After receiving my next bill, I noticed that only 220 dollars have been applied. After calling the customer service, and interestingly they were not aware of any 400 dollar trade in promotion. I will never go back to this freaking store. read more

Sorry, guys. I tried, but you REALLY need to learn how to communicate with your customers better. Make it easier for folks to actually GET what they pay for. Repeatedly telling someone that an item that they paid a **life time warranty** for is "No longer in stock" should immediately come with a full reimbursement or at least some reassurance that something better will soon be available. read more

Best service ever. Came here and was treated with respect. Recommend to anyone anytime. Much better than their competition next door.

Terrible customer service. I went in to make a purchase... stood there for 15 mins. As soon as someone else came in, Joseph walked right past me to check them in. When I walked over to him to let him know I had been waiting, he said "oh". Not I'm sorry nothing... I walked right out! read more

Suren was a pro when it came to assisting me and my wife from transitioning to Tmobile from Verizon. He made the whole process smooth for us and he was very professional and patient. Me and my wife are very happy with the services and help he provided us with. Also this Tmobile is in a huge shopping center plenty of parking and lots of fun things to check out around. read more

Everyone I have interacted with in this store acts like they don't care and have an attitude. Short answers, no help, Adrian associate. Even The store manager. Too many I don't even remember names but it has been a month to just upgrade my phone and no effort to inquire on the issue and they were the ones that created the problem in the first place read more

I experienced great customer service at this store! Eddie B., the mobile expert, and Mike, the store manager, went above and beyond helping me out to make my son's 16th birthday a little more memorable when he got his new phone. This "Thank You' is long overdue but every bit deserved! read more

Walked in to get an upgrade and left with nothing due to poor customer service. T-Mobile associate Suren was very rude. His comments were rude. He was sitting down and was moving so slow like he didn't want to help. Honestly no one will Want to buy from a person like him. read more

Suren was good he took the time to explain the process of switching from AT@T to T-Mobile and also explain all the offers available to me and what can I say I'm now a new T-Mobile customer!!!! read more

The employees at this store are not very helpful. I dealt with Edoardo and Ricardo on two separate occasions and neither was helpful. The manager, Stephanie, treats customers as people wish they were treated, speaking on their behalf and helping them out with ideas on things that customers don't know exist. Ricardo, on the other hand, was rude and disrespectful when he commented "live with it "when I asked him to let me use a Wi-Fi at the store so I could check in with work during my lunch hour. Ricardo did not give me suggestions Regarding my purchase and was not helpful whatsoever. He did the bare minimum and on top of that made a rude comment which a customer should never be told "live with it." He did not apologize for not being able to share the Wi-Fi with me. He was blatantly rude and he made that comment in front of Stephanie so everyone knows he did it. read more

My rating is for an employees' terrible customer service skills--a tall, thin, bald man whose name I didn't get, unfortunately. I went to inquire about a replacement after having been on the phone with Apple Support and T.Mobile for hours over the last two days. This man looked unsure of what he needed to do to help me and then questioned my honesty. He asked a coworker how can just using my phone, and the IMEI number be enough proof that this was my phone and that I was not just trying to get use warranty! He doesn't know me, and to say that in my face is RUDE and DISRESPECTFUL to anyone but especially to customers. I have been a T-Mobile customer for 15 years! I have no complaints about their service or insurance policy. I was able to call the insurance, spoke to a very kind person, and paid the deductible for a new phone in less than five minutes. read more

Don't bother coming to this location all the workers are rude right away. I can't stand any of the staff here don't waste your time. I had a simple question about my plan and the response towards every question was filled with attitude. read more

crystal and Alex where a big help very understanding very nice and provided quick service very time efficient and very effective quick to move their feet to help me with a new screen protector and camera protect crystal was very sincere sweet and nice 10/10 read more

HORRIBLE CUSTOMER SERVICE! POOR COMMUNICATION SKILLS. LACK OF KNOWLEDGE WITH BUSINESS ACCOUNTS. MIKE WHO IS THE STORE MANAGER WERE NOT FOR THE BETTERMENT OF THE BUSINESS. HE IS ALSO NOT THERE TO ASSIST THE CUSTOMERS BUT TO TOLERATE RUDE AND INCOMPETENT STAFF. I have been a loyal customer of T-Mobile for more than 5 yrs and Ive been going to this store for almost 3 yrs now and this is the first that I have encountered such unacceptable treatment from the staff and the manager himself. I went to the store twice to transfer my account to business acct but they kept telling me that they cant help me with that and I should call 611 instead. I told them again numerous times that i already called t mobile customer service thrice and all 3 agents instructed me that this has to be done at the store for verification of tax ID and Identification. I also told them that one of the agent sent a note to my account to show them at the store that this transaction needs to be done in person. Mike who is the manager was just uninterested and kept shutting me down so what I did is I called t-mobile business dept again for the 4th time to report that the staff at this store including the manager refused to assist me with the transaction. I was so frustrated already so i handed the phone to Mike so he can hear it directly to the business dept. He then realized that it was really their responsibility to assist me with this matter. Apparently, he is just so incompetent and arrogant at the same time. Mike did not even apologized to me . I wasted 2 store visits and 3 phone calls (max of 30 mins each) just because he didn't want to do job. I feel bad for all the wonderful staff that i have encountered at that store for having a manager and coworker who are just so unprofessional. Find another store or atleast make sure that Mike is not the manager when you visit this store. read more

I spoke with customer service regarding switching carriers and joining t-mobile. The representative said the phone that I wanted is in stock at this store. She called, verified that they were in stock, told them what I needed to get and when I get there I'm told that I can't get what I want that only customer service can help me, but wait didn't you tell them while on 3 way that im good to go and the phone was on hold? Total BS! Don't bother coming here, incompetent employees. read more