my wife and i came in on Sunday to look at our plan and look into getting a phone upgrade. Richard helped us and I was extremely impressed by his kindness, patience, efficiency and knowledge. It was a pleasure to work with him, these days it is rare to find people with both technical proficiency and customer service skills. This man is very good at his job and verizon is very lucky to have him read more

Mike was nice and made sure I was happy with my purchase!! He's a good man, he was nice and patient read more

Please stay away from this location They will lie just to get sales They will promise you free items just so you try out a service And you got back a day later and they act like they've never met you before They don't carry much options for phones or accessories. Also it says they are open, but don't open till after the time because they're late to work And who ever is working at the time is taking hours on lunch because they are closed at random times through out the day. The workers at this location offer no value or help You are better off calling 611 read more

Mike was amazing and very helpful. Quick and painless. Clean store, great music. Thanks, Mike!

Went to the Verizon company store at Empire Center. Hard to believe a company store ran out of phones so went to the Verizon store on Olive Avenue in Burbank. Mike was terrific. Helped me through the purchasing prepping process. Couldn't have been a better experience. Very impressed.! read more

Great Customer Service from Michael! Very Nice, Professional, knowledgeable and Efficient. He went the extra mile to make sure everything was transferred to my new phone and checked on me the next day to see how the phone was working out for me. Very attentive and definitely recommend this Verizon store! read more

I placed an order through Verizon for a pick up at this store. They never accepted the order and I ended up spending over 3 hours on the phone to cancel the order and go to a company store to place my order. The owner was nasty on the phone. I would not recommend going to this store. Go to a Verizon company store directly. read more

Sales men and women at this location make up lies to get a sale . They'll explain you the prices of the monthly services but doesn't mention there's about 11 other fees included in the bill . Telecom fee .39$ Glendale UUT fee 3.89$ Tele service .09$ Taxes fee 8.74$ Activate fee 35$ !!!!! Several more totaling around 60$ over the monthly fees already included. Even the activation fee . You're telling me I have to pay you a fee to begin to pay for your service ??? They have the ability to generate your next months bill and they refuse to show you because everyone would just walk right out . Don't deal with it . T mobile 70 taxes included Metro 60 taxes included with Netflix included Mint mobile 25 Too many options to be getting blind side robbed by billion dollar greed corporations VERIZON THIEFS read more

Rude and Uncooperative! Tried to make me cancel my Verizon Company order to order through him for the commission. When I refused he wouldn't fulfill my order. ..Guy lies and twists and manipulates the truth! Avoid! Do not Shop here unless you want to deal with Less Than Honorable People! read more

I came into the store this morning a little "HOT" under the collar since my phone wasn't working for days and I had been on hold with Verizon for over an hour and a half. He was patient, kind, and very helpful and I truly appreciated his calm demeanor. Plus, most importantly, he fixed it!! THANK YOU!!! (And I apologize that my day was kicking me in the behind!) read more

Was it Mike who helped me today, early afternoon? Big guy, beard...he was super helpful. Explained to me all my options, encouraged me to take time to think about what I wanted to do. Just, really helpful, great experience. read more

Wow, super impressed with the service here on 10/4. I visited the store and had a mess of a situation that required a lot of patience, expertise and time. The gentleman who helped me was awesome. read more

Went in to buy a tempered glass cover for my iPhone. The employee, David B., assisted me. David was very friendly and helpful. He also put the glass protector onto my phone since I seem to always screw those kind of things up. Even though I have another carrier for my cell phone service, David made a good impression with his friendly, patient and professional service. Job well done!! read more

I needed a new iPad for my father, whose vision is failing, so that he could view text messages and images larger. I was even willing to replace his iPhone with the new device. When I made initial inquiry online, the agent told me I could not get a new cellular iPad without purchasing it outright (which is expensive, as you know) so when I went into the actual Verizon store I was feeling kind of down, but committed to the concept. To my delight, I was greeted by Janet, who wasted no time helping me figure the situation out. She was so cool and knowledgeable. I walked out with not one but TWO new iPads, and I did not have to trade in my father's to make the deal. Janet even worked her tech magic on the iPad for Dad, so it is all configured for his diminished sight. AND what really frosts the cake is my bill did not go up!! (All I paid was sales tax.) Thank you Janet! read more

My mom just got a new phone and she had some issues with some accounts and passwords. Matthew and Adrian helped my mom out and were able to figure everything out for my mom. You guys were awesome at Verizon. Thank You! Great customer service Matthew and Adrian!! read more

DO NOT GO HERE FOR ANYTHING. EVER. For starters, this is NOT a true Verizon store. For another, my electronic signature was put on a contract I did NOT sign. Fraudulent transaction on more than one level! Deal with these people at your OWN RISK. I bought a new phone for a friend. I was "gifted" with a tablet and told the only fees I would be charged was activation, tax and the monthly charge for that line. I was specifically told I would NOT be charged for the cost of the tablet. LIARS! TOTAL LIARS! Verizon bill comes and hey, wouldn't you know -- $200 for a tablet that barely functions, is a few years out of date, and my electronic signature was put on to a contract for sale that I did NOT SIGN. I read *everything* I sign; nothing escapes my scrutiny. I called Verizon and told them what happened. I have all the time in the world to take someone to court, and this will be no exception. There are also review sites online in which those of us who were bilked can easily warn *thousands* of people at a time. Yeah, you get the picture. I see they're responding to these reviews with, "it's very concerning." Right. If this company was genuinely concerned, they'd be firing their managers and making things right with the customers who were LIED TO. I put Verizon on notice that they can expect legal action because of this. Maybe in the future Verizon might be a little more "concerned" who THEY allow to use their name and logo. (Probably not, but they SHOULD.) To the rest of you who had the same thing happen -- and I see the reviews here that this is a common scam by this place -- you need to let Verizon know. The rep asked me some very pointed questions when she discovered this was the place that ripped me off. Seems the tablet scam is not the only thing they've been doing to people. read more

Really bad customer service and some of the workers have no knowledge. I live down the street from this place and won't be coming to this location anymore. read more

Super service for both myself and my friend. I highly recommend this Verizon store! Didn't have to wait but a few minutes or make an appointment. read more

I took my mother today to get a new phone and when we walked in they stated only one person at a time. I explained to them that she needs my help to get the phone. She stated again, only one at a time. If it was posted on the door that only one at a time, I would have taking my mother somewhere else. I get the covid crap is taking a tole, but i have driven past the store before and saw multiple people inside. That store could have handled things better, but like all shit now a days, customer service is dead to alot of stores. Ive gone to other business and see lots of people, as long as the distance and mask are worn. I feel it could have been treated differently at this store. I really never like this store to begin with, but being that other verizon stores are temporary closed this is all I got. Poor customer service. Plus, no one else was in the store. read more

I came into the store today, it was completely empty with just one employee, doing not much more than on a computer! I was greeted but when I told him I needed assistance setting up my new phone I received in the mail he quickly responded "oh we don't do that here, unless you bought the phone here I'd have to charge you to set up your phone, and I don't want to charge you!" Now I don't know how you'd call this customer service or how it makes sense that they would charge me for needing assistance setting up a phone that will surely give Verizon more than enough money! In a time where we have so many options, at that cheaper options, I really think Verizon should really survey who they allow to be "authorized" retailers and remind them what customer service is about! read more

I walked into Wireless Plus today on Magnolia in Burbank looking to pick up a phone charger. I walked out with the new iPhone 11. I am here to say the (plus) in Wireless Plus comes in the form of the best customer service I have ever had in a retail environment. Jason, along with Greg were able to simplify what i thought would be an overwhelming experience in all the specifics of upgrading, plans, etc. I fully recommend these guys. They are great at what they do and I feel awesome leaving the store! read more

I walked in for my business account and was taken care of by Trevor. He took care of our account like a champ. Got everything done in a timely, friendly, and efficient manner. I've been to this same place before in the past, I've never had a single complaint. Thank you for taking care of our business needs Trevor! read more

David and Tom were super cool!!! Left the store very happy and satisfied!! They both helped explain everything thoroughly in detail so I could make the best decision on my purchase prior to actually paying. Both gentlemen were very patient, honest and hands on! read more

Do not visit this store. My phone was stolen from an employee here and now the manager will not return my phone calls. It's been months and I now have a charge from Verizon of $450+. Please go to an actual Verizon store and not this "authorized retailer". Edit: I have now tried calling the below number multiple times and have gotten voicemail each time. The manager at this store gave me an email address for their "manager" and I have no gotten a response from them in a week. Please do not go here. read more

I wish I knew the name of the employee who helped me when I came in here last week! I was in a super frustrating situation when I had to get a new phone after my old one got stolen. It was a struggle trying to get access to my account because it's under my parents' names and they are currently across the country, but the employee was super helpful, understanding, knowledgable, and patient! Thanks so much! read more

This store is fraudulent for sooo many reasons. Unfortunately, the words "Wireless Plus" are nowhere to be found when you visit this store, because they try to mask themselves as an actual Verizon store. They are not. This store is shady. My husband and I visited on 01/13/2022 to find out if we qualified for the free iPhone 13 promotion where we would each get an $800 trade-in credit for our previous iPhones. An employee named Brandon (who we were later told works for a different Verizon Plus store and was working at the Burbank location temporarily) helped us. He straight-up LIED to us and told us that 1) We qualified for that promotion when we actually did not and 2) In order to get that promotion we had to spend $100 to buy one of their cell phone cases and screen protectors. (Later the store manager told me that Brandon lied to us and those accessories were not a requirement in order to get the promotion, and that we never actually qualified for the promotion). In addition to those lies, my husband's trade-in, a red iPhone XR, was either stolen by Brandon or lost. Verizon never received it. Also lost was a grey iPhone 7 that my husband also traded-in. The store is telling me that they have no idea where our trade-ins ended up, and they say that they don't have any proof that we ever traded anything in. I cannot believe that this is how they run their business. So, we were verbally told by a WIRELESS PLUS EMPLOYEE (Brandon, who still works for the company, btw) that we would receive $1,600 in trade-in credit for our trade-in phones over our future monthly Verizon bills and in the end we are only receiving a total of $450 in trade-in credits (for my iPhone XS). Additionally, we had a red iPhone XR stolen from us, and spent $200 in accessories that we did not want. I've spoken to Oscar the store manager about this about 6 times now, and he is kind, but is basically telling me that he is being told by his supervisor that nothing can be done because we never actually qualified for the promotion, so we are just going to be out the remaining $1,150 that we were promised and are not getting back. Also, they just don't seem to care about the missing red iPhone XR trade-in. Or the fact that Brandon lied about accessories. I am beyond frustrated with his business. Don't go here. read more

WORST VERIZON STORE IVE EVER BEEN TO!!! I've had Verizon for 16? 17 years now and have never hated a Verizon store the way I hate this one. The customer service is TRASH. Went in to buy the new iPhone the day they came out and the guy working with us was jumped straight to saying No we don't have any ???? And another worker had to correct him and say they did. Then the idiot guy working with us claimed they had two blue phones ... and No they did not so one of us had to buy black. Even though we were clearly the first people to purchase the phone at that store since the worker was asking to look at our phones because "they had not seen them yet" .......... To top off my experience with the untrained guy, he did not explain anything we would be charged for, said all we had to pay was tax. Swiped our cards and when we looked at the receipt, we had been charged with like 80 dollars in additional fees that we were never told about. I mentioned it in the survey and someone called us and said it could have been a "set up fee" because they're supposed to wait and make sure everything transfers to new phone and I'm like ?? What did they set up? We went home and set up everything ourselves and paid the store 80 extra bucks to do our own work. They said they would call us back about it but never did. HORRIBLE SERVICE. DONT come here. read more

Jasson and Greg were super helpful. They were patient and knowlegeable and made sure that I was informed and comfortable with my new phone. They have wonderful personalities and are awesome at their jobs. They deserve praise and a raise! read more

Greg, the manager, was very helpful in getting me set up with a new phone. Fast, friendly and knowledgeable!

Great customer experience today with our phone upgrades. Greg C. Was super helpful and knowledgeable about what solutions would be best for our family. Ask for Greg when you come in! Thanks so much!! read more

I came in to activate my new iphone. Jason helped me out and while I was there he got me a great deal on my account to have a better deal on my data account, great customer service read more

They fixed someone else's mistake and I am EXTREMELY grateful for it. I was trying to port my number to Verizon through a phone call, but apparently the guy on the other line actually had no idea what he was doing. So to fix his mistake, I went to this Verizon branch. Both Jasson and Alex were extremely helpful in fixing the mistake that was made by the dude I was speaking to on the phone. They fixed it all up right away and were very kind throughout the entire process :) read more

My husband and I have been Verizon customers for many years, and have been satisfied with their service and plans. We had been experiencing difficulties with both of our phones, purchased around 11/2012, very slow, unable to connect to the internet, etc. Since this outlet was closer to our house, we stopped in to ask them if they knew what the problem was. The only person working, I believe his name was Michael, was very nice, and told us that since Google had updated their operating system, our phones were sadly out of date and unable to handle the new upgrade. Solution: get new phones. We were told about a monthly plan, called Edge, where you pay for the phone by the month, instead of a discounted price with a 2-year sign-up. Once you pay off 60% of the phone, you may upgrade to another phone, if you wish. I guess it's nice for those who want the latest technology asap. We asked Mike SEVERAL times, as we were a bit confused, if we could do this plan for the next couple of months, and then switch back to our 2-year plan in November, when our old phones were due for the upgrade. SEVERAL times we were told yes, no problem. This sounded like a nice stop-gap until we could upgrade, so we both opted for new phones. I took a newer version of the one I had, because the monthly rate was really cheap, where my husband went ahead and got the phone he wanted. We also had to mail back our old phones, odd, as we've always been able to keep them. About 4 weeks later, my husband called Verizon customer service, and double-checked on our upgrade date. He was told not until April of 2016. What? I told him to get a supervisor on the line, which he did, and we spent the next frustrating hour trying to figure out how to get out of this ridiculous plan and back on track. The supervisor was very nice, and apologetic, but told us that since we had signed the contract, and more than 14 days had gone by, he couldn't do anything for us. He told us the only way was to go back to the store, and see if they would reverse the contract. He said that they had the power to do so,...if they chose. Well, you guessed it, Mike at the store refused to do anything, saying that the 6-year veteran supervisor at Verizon Customer Service didn't know what he was talking about, and basically laughed at our suggestion. I will have to pay off my phone (about $150) before I can sign up for another 2-year contract, and get the phone I want (for another $100 or so). In the meantime, my husband is paying about $25 per month for his phone PLUS the service plan, costing so much more money than the other way. Pissed at this place (not an official Verizon service center, just a retail outlet) for not even entertaining our request. Yes, of course we feel like idiots for not fully understanding the brand new goofy Edge plan, but we also feel like we were taken advantage of. We asked several times about being able to switch back in November, and were assured that it was no problem. read more

Great Verizon store, good location. Greg C. was a very helpful salesman on all aspects of the new IPHONE 11 PRO! Fit me with the perfect carrying case too. read more

The idea of replacing my cellphone is almost as daunting as the thought of a new car. Hours wasted with annoying salespeople who don't want to listen, as the customer is nothing more than a commission opportunity. However, that all changed on Saturday, when I stumbled into the oasis of a Verizon Premium outlet, hidden at the corner of Hollywood Way & Magnolia. Smaller than the nightmare location at our local Empire Center, but it had just as much in terms of stock and SO much more in customer service. Aaron spent time walking me through my options, giving objective recommendations when I explained what I wanted; without making me feel coerced or forced into making a decision. He reviewed my plan, in case there was a better option available, pointed out that no changes were needed, and as the particular color model I was looking for had just sold out, also called the Studio City branch to check if one was available. By the time we finished the transaction, he'd backed up my previous data, had the other store configuring the new phone so all I needed to do was pick up - all in less than 30 minutes. I cannot recommend this approach to cellphones enough. The premium retail option is a more customer orientated approach, that more phone companies should be following. read more

Oscar the manager and another sales associate Alexis were so great to us. We got three new phones and they helped us transfer over all our data. One of the best Verizon experiences I've had. Unsure why there's so many bad reviews lol read more

Jason at Verizon was so helpful! One of the best reps I've ever had. Walked me through the issues with my iPhone and helped me find a solution! Very patient and friendly! Will definitely be back in the future if I ever need more help. read more

I came in to buy a phone for my daughter and the main man Greg took great care of us. I am very impressed. The store is nice and clean and Greg the manager is the best. read more

Is it possible to give 0 stars? I wish it were. I came in several times to discuss and weigh the options of a family plan, hoping to get a better idea of my options than the website could give. Human interaction usually allows for answers beyond what the stock FAQs are online. NOT HERE. A young girl who appeared to be some sort of shift supervisor could hardly tell me what my plan was while looking at it on her computer. She then proceeded to regurgitate what I had just read on the site (even though I told her I had already looked at it) and answered questions according to what the site said. It seems I would find no better than an automated teller from this one. Visit number two: my lady and I went back and saw another employee as well as the girl we first encountered. We went with the other person, but it turns out he was in training and we had to deal with the same nitwit. So after some deliberation we decide to give it a go. We had decided on our plan, and went back yet again. We were relieved to find the girl was not there this time. Easy enough though, all we wanted to do was get on a family plan. No questions to stump the people behind the counter with. Well, surprised to find, this guy Greg doesn't know how to do that, or to look up our existing plans, and has us call customer service from our own phones to get it done. As it turns out, everyone there is completely useless, even to the point where they outsource their work to representatives over the phone. My new phone friend got everything taken care of without any problems, no thanks to anyone we spoke with face to face at this location. The moral of the story: avoid this store completely. Drive the extra 20 minutes to go elsewhere, or call customer service. The staff here is worthless. read more

Upgrading my iphone 6 was a pleasant enough experience but I later found out I was charged a monthly insurance fee that I actually SPECIFIED I didn't want. The salesman I dealt with was Arman. What I don't understand is how do you think you can get away with sneaking insurance fees in when I'm the one paying for it?... I'm gonna find out one way or the other! I would go elsewhere. read more