Went there sent by my phone carrier to fix my broken phone. Good service and above all very fast…read more In 1 hour my phone was fixed and I was a happy camper. Yay. This has been my 2nd time coming here. They also have a good amount of quality phone supplies. Highly recommend. Very professional.

Whoever answered the phone and misinformed me that they have iPhone 13 batteries in stock except…read morewhen I get there an hr later and they don't! Oops.

I've found that it depends on who you're lucky enough or unlucky enough, to have help you. Recently…read moreI went to this location of Verizon with a SIM card issue and was told eSIM was the way to go. They "fixed" my phone, but it only lasted an hour. I went back and ended up with someone else who essentially said it must be my phone. To them my iPhone 12 was not reliable and nothing could be done to change that. I ended up buying a new phone. A week later I decided to trade my iPhone 12 in towards the cost of my new phone and I got to work with Mario. I told him the whole story and he put a new SIM card in my old phone and gave me options, going forward. The iPhone 12 continued to work just fine without issue. Basically, the first two reps were feeding me bad info, probably with the goal to sell me a new phone, instead of serving the customer. I recommend Mario, if you go to this location. He knows what he's doing and he does the right thing for the customer.

busy location even when the location is opened. They are definitely running out of staffs. Expect…read moreto wait for an hr before you get your turn. I waited total 2 hrs until getting my phone, set up, and wait 30 min again for other agent to help me to figure out number transfer. Overall I waited so much even though I took my effort to be there 15 min before opening hour. But got out 12:30. Expect a long wait and I feel like I wasted so much time

Rafi and Scotty were very helpful. They both provided me excellent customer service and solved all…read moremy issues.

I came in for a Black Friday deal to switch over four lines to T-Mobile, get four new phones. I was…read moretold to made a deposit for $1900 and two months later still no phones! And no refund! And T-Mobile is billing me for service I don't have. They said it would take a few days, then a few weeks, then more weeks. I planned to reorder after the refund. Over two months later and they haven't given a refund and haven't explained. I wanted to switch. I no longer want to. Avoid T-Mobile if you agree this is weird.

My laptop told me the fan was broken (a warning came up on my screen). I took it to Geek Squad at…read moreBest Buy. They told me if I signed up for their annual membership, they'd diagnose it and fix it. I told them at the time it was the fan, per the pop up message. I went to get it a week later, and they told me it was the fan and they don't fix fans. All that money for nothing. Took it to LAPC and they fixed it in 2 days for half the price. Great customer service, honest and open about the price up front. I will only be going to them from here on out. Best Buy got their last dime from me.

I had network issues in my house and was able to get the LAPC team around within an hour to quickly…read morediagnose and fix it. Extre happy with their service Nd professionalism! Thank you!

Jorge was so nice and patient with me! He even answered all my questions! I came in to check if I…read morehad insurance on my phone and he went through explaining each line of my family's plan! So kind would definitely come in again and ask for HIM!

I came here earlier today to get a new phone for my son, it was his first phone. We were helped by…read moreone of the representatives there named Kai. He did such a wonderful job to help us out pick my son's new phone, he even helped us navigate the updated plans. I had a legacy plan that I was able to update and even save some money. He was incredibly professional and took his time and even activated my son's new phone for him. Really appreciate all the time and effort he put in thank you so much Kai!!!

Mike was nice and made sure I was happy with my purchase!!…read moreHe's a good man, he was nice and patient

Please stay away from this location They will lie just to…read moreget sales They will promise you free items just so you try out a service And you got back a day later and they act like they've never met you before They don't carry much options for phones or accessories. Also it says they are open, but don't open till after the time because they're late to work And who ever is working at the time is taking hours on lunch because they are closed at random times through out the day. The workers at this location offer no value or help You are better off calling 611

Five Stars. Arthur did a great job fixing my iPhone 12 in about 40 minutes. It was a painless…read moreexperience, the price was fair, and my phone works like new now. He was kind enough to warned me that my screen might need to be replaced as well, but he was able to remove it without damaging it. They did exactly what they said they would.

Always fast and efficient service with reasonable prices. small and family owned so your money is…read moregoing to hard working good people.

Greg and his team and top notch. Very friendly, very fair, very quick. If you have a problem with…read moreyour phone, look no further. There is a reason they have a 5 star rating with over 800 reviews, they earned it.

The staff was really kind. However I had my screen replaced and if you turned it to the side, there…read morewas a pinkish hue and responsiveness was a bit delayed. I dropped my phone once on the kitchen tile after 2 months of having it replaced and the screen cracked. This wouldn't have happened w an official iPhone screen, which clearly wasn't what they replaced it with. Really disappointed and it was a waste of money.

I have always had a love/hate relationship with Spectrum, because of their monopoly on watching the…read moreDodgers. I cannot get Dish, DirectTV, Hulu, TMobile, MLB.TV or any other carrier for the in-market baseball games. Its Spectrum Cable, or nothing. When every other provider offered better deals and promotions, I was just stuck because I love the Dodgers. But when Spectrum offered an alternate way to watch them, via an app, providing you were still a Spectrum Customer through Internet use or Mobile Phone, I went to investigate. And though the first customer service rep tried selling me on an expensive cable package, the manager, Nerses, stepped in and got me the Spectrum Dodger App on great promotional deal. When the season was over and I went to cancel, he went further and gave me good reason to come looking for him when the following baseball season started. So I kept in contact with him lightly during the offseason, and sure enough, when I went back the other day, (Because baseball season is starting again), he made good on his word and got me set up on a promotion for even cheaper than I paid last year, and with faster speeds! While my love/hate with Spectrum over the years, and their monopoly on the Dodgers, may continue, at least now I can attest than I am paying the same, or less, than any other provider could offer the Dodgers network to me--if they actually had the ability to do so. And I owe this to Nerses, who went above and beyond with his customer service. And as long as I continue to live in LA, or as long as he continues to work for Spectrum, then I'll go to him first over any other providers. His customer service definitely got me back in the love side of the Love/Hate relationship I've had with Spectrum over the past couple of decades. Thanks, Nerses.

I came here a few months ago to drop off an old modem, and the gentleman who helped us was very…read moreprompt and efficient. I hadn't been into a Spectrum store in a while and honestly expected a sales pitch, but there wasn't any of that. Instead, the person who helped us knew exactly what to do. He took our old modem, entered the info into his system, and handed us a receipt with all the drop-off details. Thank you for the quick and friendly service! I ended up ordering Spectrum at our new place and I'm glad I did. I had them years ago but switched to save money. I might switch again after the year of discounted service is up, but at least I know exactly where to go to drop off my modem again if needed.