All I have to say is Andrea. I owe her my sanity. I went in with an astounding amount of issues,…read moreones that I didn't have the energy to deal with over the course of 2 years since my parents passed. But my cousin went "missing" the night before and when he resurfaced the next morning, I found out he had been sold a prepaid phone 2 days previous when has a plan for his flip phone on my account. He is 65 and has special needs, so he honestly had no idea what he was doing. I instantly wanted to see red because this was one more complication in my life, but I realized that he was clueless and the person he spoke with probably was too because he can't articulate certain things. So I tried to keep my irritation contained now that I was in this pickle having to sort out all the things I didn't want to, but was sort of thrust into unexpected. I walked into the Verizon store in Burbank and was already feeling edgy. But they put me on a waiting list for help and we went to go sit on a bench. Andrea came over within ten mins and introduced herself as the manager. I started out explaining the prepaid phone situation and then telling her that it took me 2 years to remove my parents from the acct sometime earlier this year and my brother who decided he wanted to go out on his own. I did that online and was told my cousin and I could keep our plans and that's not what happened. Long story short, I ended up in tears between having to explain about my parents being gone and then finding out I lost my plan I had been grandfathered into. Andrea was SO kind. I mean genuinely kind and she truly listened and HEARD me. I seriously hate having to re-explain things, especially when they are complicated. So the fact she heard me the first time and saved me the difficulty meant a lot. I apologized several times for being emotional, overwhelmed, frustrated, etc. She had an employee bring us water and reassured me that she would research all the options to try to help me out. We were there close to 2 hours. She never once passed us off, made me feel like a wreck, acted like we were a nuisance, or anything of the kind. She was able to convert the prepaid phone he bought into his replacement phone (keeping his old number which was important) and attach it to our plan so he was only really out $45 for a month of prepaid service. Fine. Not going to complain there. I was expecting much worse. Then she helped me find ways of reducing the cost of the plan (we had been on a $25 one, and been moved to a $65 one- the exact opposite of what I was told online). She told me she has heard of all sorts of things happening online so it was best to come to the store. She even gave me her work cell number if I need help with anything. I was SO grateful for her help and kindness. I understand dealing with phones sometimes is like one step down from buying a car in all the circles of hell, but Andrea is a solid human being (and would make a great therapist lol). If you have issues, try to come into it with a cool head and she will help you out. No one deserves your wrath especially when they had nothing to do with your problem, and it's not going to help you in the long run. Big thanks to Andrea for restoring my faith in humanity. It was appreciated more than a review could possibly convey.

I have been a Verizon customer for over 20 years and the store service has consistently gotten…read moreworse. Hour long waits, curt and overworked employees and pushy sales tactics. Whenever possible I try to order phones or accessories online and avoid the store at all costs. I went in to drop off a trade in and overheard staff telling people who wanted to check in that the wait was over one hour. Verizon needs to do better for their customers, appointments, a wait-list system, hire more staff? I love the cellular service it remains the best coverage with the most reliable service but the stores are a poor reflection on the carrier.

WORST PHONE COMPANY EVER!!! Switched from metro and paying almost double for really shitty service…read more And the insurance claims are more. They literally charged me for phone replacement and I saw the charge.that.day.3 weeks later claim was still initiated because apparently...THEY RETURNED THE PAYMENT. y'all if anyone's thinking of switching.dont

I came in for a Black Friday deal to switch over four lines to T-Mobile, get four new phones. I was…read moretold to made a deposit for $1900 and two months later still no phones! And no refund! And T-Mobile is billing me for service I don't have. They said it would take a few days, then a few weeks, then more weeks. I planned to reorder after the refund. Over two months later and they haven't given a refund and haven't explained. I wanted to switch. I no longer want to. Avoid T-Mobile if you agree this is weird.

I've gone to them twice now- first time bc my computer kept crashing (turns out it had too much cat…read morehair in it), and second time bc I downloaded something malicious. They were able to get my computer back up and running within the same day both times. I like that they take the time to explain what they're doing and why. I really, really appreciate them. Highly recommend.

We've been going here for years and are so grateful we found them. Tino and Elijah are amazing!…read moreThey are so knowledgeable and capable at what they do. They use every possible avenue to find the solution to your issue. And they are both so nice and friendly. Every person who walks through the door is important to them and are treated with great customer service and interest. I can't say enough good things about this business, truly.

ATT has no way of speaking to a person regarding Fraud or a complaint . The store refers you to a…read morephone number that has an AI assistant that can't do anything for you. I have a phone number on my account that was activated at the store and I've been paying for it for a while now and all I was able to do is cancel it. No one will help me with all of the months I've been paying for someone's free phone. The account was activated at the store and they can't do anything about it other than refer me back to calling a number to have someone call me back. When I finally spoke to someone. They barely spoke English and could only send me a copy of the receipt of when the account was activated. It's not the ATT that I originally signed up with. It now sucks. Go with another carrier. Avoid the grief and scams.

Piece of sh*t service by employees, piece of sh*t website, and piece of sh*t policies. Can't even…read morepick up a damn phone without getting a complete brain anuerysm from these idiots working here. I will never use AT&T for anything ever again in my life. By far the worst company I have ever dealt with in my life. Might be the worst company to ever be formed in American History. Complete idiot employees that cannot process simple tasks and they might have the stupidest store policies I have ever heard of. This is the worst experience i've ever had with a store and i've never been this infuriated!!!

my wife and i came in on Sunday to look at our plan and look into getting a phone upgrade. Richard…read morehelped us and I was extremely impressed by his kindness, patience, efficiency and knowledge. It was a pleasure to work with him, these days it is rare to find people with both technical proficiency and customer service skills. This man is very good at his job and verizon is very lucky to have him

Mike was nice and made sure I was happy with my purchase!!…read moreHe's a good man, he was nice and patient

Artur did great job fixing my iPhone My phone works…read moreperfectly now He was professional, honest and complete the repair quickly Highly recommend if you need your phone fixed!

Excellent service....I was nervous to be without my phone but they reassured me it could be…read morerepaired and now it works better than ever. Thank you so much!

So I had a mishap with my work laptop and broke the screen !!! I had been procrastinating on taking…read moreit to get repaired for two reasons; I. I thought I was going to have to pay an arm and a leg to get it repair and 2. The places that did quote me a price were far from work/home and told me it would be a few days out.I looked up places closer and found this place. I was extremely happy with the turn around time . Took a lunch dropped it off and two hours later they called me to tell me it was ready ! Fast, friendly, and efficient service but on top of that price was extremely affordable. Look no further for your repair needs. This is the place to go. Thank you guys !!!!

I'm usually a DIYer. When my charging port failed to work, I saw a YouTube video and tried to clean…read moreout the port myself. After being unsuccessful, I found the Cellphone Guys and read the reviews. I was pleasantly surprised that the reviews were spot on---they greeted me professionally and assured me that they could clean out the port. Within minutes, my phone was as good as new AND, they refused to take any money! I can't say enough good things about this place, and I will definitely be back for phone issues---no more DIY for me, and I'll be trusting the professionals at Cellphone Guys! Thanks!