Been coming here since 1998 when they were in Hollywood. They carry the good stuff if you are into Audio Video Production. Never too busy and service is great Currently right by Butbank Airport so easy access from 5 freeway read more

This is my go-to for cable needs. Anayis is the best. She's so accommodating. Repair jobs are reasonable and the turn around is super quick. read more

For years, this is my go to place for anything electronic. I'm in the audio business so cables, power cables, racking equipment, connectors, tools, you name it! I love this place. They can't do enough to help when you need some extra service, and their prices are always reasonable. read more

Only buy from here if you are in an emergency. They are over priced and will charge you a 15% restocking fee if you return anything. Often when doing an installation job an integrator will buy a little more then needed for things like connectors , adaptors and cables because it's better to be safe then not have enough of the job. The extra needs to be returned if not used. I understand not returning cut cables but in unopened box of RJ45 connectors ? Come on. This place will smack you with a 15% charge even if the items are unopened and returned in a short time frame. They also expensive . I paid $91 plus tax for a crimper that's $77 on Amazon and many other sights. Here's a picture of $27 restock free for returning a crimper I and some RJ45 connectors that were unopened. You need to have all your ducks in a row before coming here or you will waist money! read more

Pacific Radio Electronics - Restock fee - Electronics Near Me - Burbank, California

It is 5/30/2024 I have been a customer for 40 years plus, Way back when they were on Cahuenga in Hollywood. The business has been sold. It is in a new location since 2019 I am told. I placed an order. Told it would be a week, Been 2 weeks and no follow up. They cant deliver and I cancelled the order, It appears their vendor has not been paid, Clearly Pacific has financial trouble now but evasive about it. The new owners don't appear to have the integrity the original owners had and don't value a customer of 40 years. F these guys I'll go elsewhere and it is a shame as it once was a great place to buy parts. read more

Not accepting returns during Covid to "limit contact" is an absolute crock. Be honest, admit it's because you either don't want to deal with the hassle or (more likely) because you don't want to incur the financial expense. So, it is OK to PURCHASE products, and have contact with your salesperson, but not OK to RETURN products. Funny. This is absolutely ridiculous and is the exact reason people are shopping at places like Markertek and why places like Pacific Radio are continually losing business and eventually closing for good. read more

Nearly everything in the store is grossly overpriced and they charge a 15% restocking fee for returns even if they're unopened and in original packaging. In the future I will opt to buy from anywhere else. read more

Came in for help on my Bang and Oulfsen sound system in my car. Young lady guide came out got me Exactly what I needed! Wire, connectors and the how to. Total under $20! read more

YES YES YES! Cables on Cables... Since we have a studio very close by this place is our second home now! The best for audio cables and more. I was like jeeeez i have to go to guitar center and deal with unhappy people energy with ishhy attitudes since they hate there 9 - 5's! Anyway people at PRE we're super super cool and service friendly, parking was simple and large, selection of audio gadgets im sure they'll have it and if they dont have it they'll order it for you! Thanks PRE! read more

When you really need an expert to help you with anything audio this is the place. Wires, cables, HDMI galore. Don't get frustrated by going to Radio Shack or Best Buy. Those sales guys know no more than the average idiot like yourself. Go to Art and the other friendly sales guys at Pacific radio. Amazing service. They even hooked up my computer to the TV to see if the cable worked for me. I got an HDMI cable to connect my lap tob to Tv. Now I can watch all the Netflix I can handle! $40 bucks for the piece and an extension cable. Score read more

No refunds on "custom" cables. Not on the receipt and didn't state this over the phone before returning to store to return 200 foot cables. I was advised "just sell cables to your homies" I'm never returning here. read more

Curbside pickup a joke. Ordered one box of Belsen 2412 Cat6e cable at 1:00 online. Ate lunch in Hollywood, drive to Pacrad, got there at 2:00....it's now 2:30 and they still have not brought out the item. Go elsewhere until Covid is done. read more

I recently placed an order for a dozen custom cables, and they delivered in spades, very clean work, and they got job done very quickly. A great company all-around, the staff is very knowledgeable. Highly recommended. read more

Rude service and staff was not knowledgeable, shop elsewhere. I've also seem their van drive incredibly inconsiderate too.

OK, What's the point of saying you're open if you're only open to pick up an advance order. Only being open for pickup is fine, but specify that!? Took a long drive for nothing. read more

When Fry's doesn't have it cheap across the street--or you need it in bulk, the Pac Radio store in Burbank is a good place to try. I've used both the Burbank and La Brea Pacific Radio stores to buy last minute crap as well as special order stuff. Usually the staff is very helpful and I've found the Burbank staff to be a bit more knowledgeable across the board. Again, they aren't the cheapest, that's for sure--and watch out for their No Refund policy (credit or exchange only). However they're a lifesaver when shit goes wrong and you've got to replace something pronto. Their main thing is wiring, adapters, tools and audio stuff, but they have a good deal of video and computer stuff as well. read more

Horrible customer service. Guess it's my fault I should have read the reviews first. They have good prices and selection but if you buy something thinking it's right and it ends up not, only store credit is available. They didn't have what I wanted so now I'm stuck. An opened package mean you can't return it and a 20% restocking fee on returns for store credit? Dumb. On top of that, the store credit expires! So if you don't spend it in time they keep their product and your money. In this day and age when the internet is putting so many places out of business small companies better watch out. They should be doing everything they can to help their customer and keeping them in the door even if it means giving cash back for a cash paid for product. Weird concept right? That would mean all the difference. It would mean I would still go the store next time I needed something. Not going to this store again. With amazon and eBay you can find anything you want and almost everyone in the world takes returns. My fault for not reading the return policy first. Thought I'd help out the local shop first but if their not gonna help me out why bother. read more

Great staff, friendly, very helpful. Josh was great

"Angelo IS the man!!!" To quote the reviewer named Kevin - But, holy crap - Mr. One Star Reviewer (Richard R.) - you sound confused, comparing Pacific Radio to Fry's Electronics. Guess Richard doesn't work in professional audio. Fry's is great for a general market. Pacific Radio is geared toward a niche market for pro audio buyers. My husband and I have run our pro audio business since 1996, and Pacific Radio has always been a staple to our cable and connector needs. Great prices and available products - what's not to love? Their service is OUTSTANDING. Angelo has always given us such great service, we call him personally, again and again. He is always friendly, helpful and upbeat. Angelo, and the others, go out of their way to fill our orders. read more

i am a guitar player. sometimes i need to find parts to repair cables or make new ones. or to wire up a pedalboard. pacific radio is like radio shack but with high quality components and a super knowledgeable staff. big fan of this place. read more

This is not Best Buy. If you want to build a sound system come here, if you want to buy a sound system do not come here. This is a place for techs. In regards to the returns - do your homework first. read more

This place is a techy's dream! Walked in with a friend who also does tech production for a small theater and church and we were just having way too much fun. Like a kid in a candy shop. Employees are excellent and super friendly. read more

The best place to purchase cable, components -- not a madhouse like Fry's, friendly knowledgeable staff. Also online.

I stopped in recently to Pacific Radio Electronics and saw Alex. He told me about what I wanted to know about HDMI cables for my HDTV. After he answered my questions, I picked up HDMI cables. He was very helpful. The store has many of your electronic needs. Stop by! read more

I've been a customer for 6 years and have had mixed experiences with this business. My past 3 orders have been a nightmare though. Communicating with the sales department via phone and email is a nightmare. Honestly there's no point in even emailing these people since they won't respond. Several times ordering custom cable builds online I've gotten no response and weeks go by without my cables being built or even a response on email. They are sooooooooo slowwwwwwww. My last experience was the tipping point with me. I ordered some cables, waited a week with no response and called to check in. They sounded like they didn't even know i had an order, then tell me "oh the parts are out of stock". No call no email letting me know this. I was told I would get a call the next day to change my order, call never comes. I call the following monday to redue my order only to be greeted by a man who was impatient as hell and rude as if he wanted to get off the phone because he was going to shit his pants. Don't order from these people. It's a mess. The cables are great but not worth the effort trying to deal with their customer service read more

This place is the best for audio cables. I make my own guitar cables, and get my parts from these guys. It is recommended to see Hans Cardenas for his kindness and excellent service. Thanks for everything PRE! read more

Good selection, fair prices. BUT total dicks about returns. If you change your mind 10 seconds after they have your money, they will charge you a restocking fee. And if it takes a few months until you test unused cables, in the original package, and discover that they are defective, they would rather keep your money and give you no options. Who refuses to at least exchange a defective product? I'll be sending my clients and myself to Ametron instead from now on. read more

These guys have great customer service. I bought several items and they had forgotten to place one of the items in the bag, so the next day when I realized it was missing, they gladly agreed to drop it off for free in Santa Monica. I've been buying from these guys for years and defintely would recommend them for your electronic needs. read more

Very good prices and very quick shipping! We will continue to use and will definitely recommend!

I use Pacific Radio on a frequent basis. Great place to have locally! Almost all of my needs are met when I have a big list of items to pick up. Their prices just beating (most of the time)the extra shipping charges plus the cost of the item online suppliers charge. I have to say that sometimes you just have to see how things fit together in person... Can't do that online and then the 3-5 day wait for your items to arrive. Glad you guys are here! read more

I used to love shopping here but yesterday was my last day. After making my way around the store Salesman always asking if I need help,I was getting some Neutrik connectors and some alpha wire I went to check out. After all these salmon trying to help me out no-one was available and after standing there for about 10 minutes waiting for the 2 people on their desks to look up I was about to just leave my stuff and go. Then when I was about to leave one of the gentlemen at his desk talked down to his staff infronnt of me and 2 other customers. It made it very awkward and it seemed like there was nothing to be mad about. Customers were waiting to buy products but instead they had to belittle there employees. I dropped my stuff and walked out. I can buy whatever they sell online and for a better price. Not coming back. read more

They have a great selection of high quality components that you wont find at places like Radio Shack or Fry's. I have had good experiences with customer service, the staff is very knowledgeable. My only criticism is that they generally dont discount off retail unless you buy large quantity. Overall, highly recommended and grateful they are close by. read more

I went there a couple of weeks ago to pick something up for work, but they had already closed. Alex and Lonnie stayed a couple extra minutes and helped me with my order. I will always be grateful for that. read more

Jaime is my guy. He's got great energy, and he's a hard worker. I look forward to getting his help every time I'm making runs for the shop! I'd give 6 stars if I could for this store overall, they have everything. read more

THIEVES !!!! I bought a 1/4 inch trs patchbay from them last week on a Friday, while wiring up a studio. The patchbay was/is broken. The trs cables won't go into the holes on the patchbay. It's not their fault the patch bay is broken, but it is their responsibility to return it. I didn't want my money back, I just wanted an exchange for store credit (they are closed over the weekend so I had to buy another patchbay at another store). I was going to get a couple cables with the trade in. Even though their return policy clearly states that within 30 days you can return an item they would not take it back. I spent over $1000 in the last week there and was still treated this way. It really sucks because it's a great store for all things wiring and electronics, but as we all know sometimes things come from the factory broken and if you buy something from these guys you are taking a HUGE risk that it is working. They literally stole $100 from me by not returning the broken item they sold me. I will be filling a report with consumer affairs!! Seriously unless you want to get ripped off don't shop here !! Go to ametron in Hollywood instead. They aren't thieves there. read more

I am a frequent visitor to Pacific Radio. I do not have a "go to" salesperson so I've worked with many of them and they have all been great. The customer service, in my experience, is fantastic. I am somewhat new to building my own instrument cables and I will continue to purchase the parts I need from Pacific Radio because of that customer service. read more

Kathy Alexander helped me get hard to find items when no one else could. I've been trying to get the replacement parts I needed for 6 months, and she had them on my doorstep in a week. She was also able to get it done quickly and politely. I should have tried here first, and not wasted so much time elsewhere. I will definitely be giving Pacific Radio Electronics more business. read more

Wow, this place just keeps getting worse. Needed a cable custom made. Left it with sales person. He did not give me a work order?? Just told me to right my number down and he would be in touch. Called him 4 hours after no contact. He said he needs to get approval from manager to make the cable and then talk with the cable maker (there is only one???) to see even if they are going to be able to make the cable. There is something really wrong with this system. As a customer i should be able to know when i walk into this place whether or not they can make the cable. Also, manager approval?? and management is still not there 4 hours later??? I along with other engineers avoid this place because they do not have it together. I gave them one more chance and I am sad i did. This will be last. There is also the strange fact that the Hollywood Store does not make cables only Burbank. read more