Jerry was the gentleman who helped me out today and he did more than help me with a pair of boots. He truly brightened my day with the conversation we had. As a managers myself Jerry is the type of employee I would want to hire. The customer service he delivered was world class. read more

Between my wife and I we go through boots - IBEW LU11, and the first and most recent times for both sets of boots respectively we've come to this shop. Jerry helped me into the right size today; I was being a little whiner about sizes because the Irish setters I'd had and resoled since 2020 were just a little big. As a professional and with some warranted resistance he made sure I understood that what the Redwing foot mapper was telling him was the right choice. He put the foot down on my gripes when I was on the foot mapper. Showed me some insoles which mated well with my wear-in woes (potential) and got me into a set of classic 8" toes to compliment my Irish setters (safety toe). My wife got some Irish setters Moc toes on a special order and we were in and out of there in 25 minutes. Happy new Year Jerry you da man Ps sry I was a whiner read more

Obviously the store gets an A.. Needed new hiking boots and since I watch Josh Gates on Discovery & Travel channel, I decided to check out the kind he wears. I looked it up and bought Vasque hiking boots. I listened to the sales rep with a bit of doubt, but trusted his help, what a fantastic result. I bought the boots and the special insoles he recommended and I am Extremely satisfied. Thank you to the Sales Rep, the Store and the Vasque boots. Dan S read more

I had previously called this store but was not getting an answer. On all platforms including google, yelp, & redwing website it stated they are open however their hours need to be updated. They are not open. read more

Red Wing - Photo Taken 2.20.24. - Shoe Stores Near Me - Burbank, California

Went in to get the same ole boot I always get. Jerry helped me out and ordered some for me cuz they never have my itty bitty baby size in stock. But Jerry has my piggies covered. I guess you could say he's got SOLE. read more

The place was clean, smelled nice and the service was great. Y will come back here every time. read more

I bought my stage worker daughter a pair of work shoes. The man that helped was amazing and his recommendations made her super happy. She loves these shoes and the warranty is amazing! read more

My boots I have zero problems with... but I came in to resole my boots and the girl upfront was cool and explained to me what was going to be done to my boots and I gave them to her. She noticed a vintage lace keeper I had on my laces and I told her they were gift. So I finally get a call back that my boots are ready and come to find out my lace keepers are missing and to my surprise they have no idea where they are.. no apology just said they had lost them and didn't even try to look for them. So someone there must think it's okay to grab what's not there's.. read more

You don't get better than this place for shoes. Absolutely love Kat and Bailey two very competent young women. It was a hike driving from Fontana to Burbank but worth it because they had two pairs of what my husband needed for work. Kat carried my shoes to the car for me. So grateful to these kind women for their help. read more

Came in earlier to purchase some boots. The staff was very helpful and friendly shout out to Jerry for helping out and Kat and other gentleman in there did not catch his name. Great customer service. They did a good job for Covid protocol as well. read more

Red Wing - Ranger Boot in Amber. - Shoe Stores Near Me - Burbank, California

Came to this location to buy a pair of iron rangers. The young lady working used their computer aided shoe sizer and told me I am a size 9.5 (been wearing size 11 tennis shoes my whole adult life) I gave her my trust and decided on a pair. As I tried them on they made a squeaking noise and she explained to me they were defective and she couldn't sell them to me and she would order a brand new pair from the distribution center, I agreed. 2 days later I received a pair of shoes that was shipped from their store in Burbank. The shoes (and box) were obviously worn or tried on to the extent of significant wear. I decided to take the boots to the Pasadena location (as instructed to me by their corporate office) At this location the manager of the store resized my feet (confirming my size 11 shoe) and exchanged the boots for a brand new pair and correct size. I love the boots however because of this terrible experience I will never by another pair of red wing boots or recommend them to anyone. Lies and deceit are a terrible business practice. read more

People hating on this location can eat it. Customer service thru the roof. Skip Pasadena. Just head here. 2 people in at a time so patience is key; but you know... pandemic. Thanks for the most comfy work boots I've ever owned. read more

Fantastic customer service. I currently own 6 of their shoes, and looking to buy two more. The price might be a little steep at first, but that quality pays for itself. Alex has always been very helpful, and the manager there runs a great store. You're also supporting a small business, selling American made products. read more

High quality shoes and excellent customer service. Jerry and Katherine took really good care of us! Highly recommend!!!

I just went into the redwing store in Burbank,Ca looking to get my redwing 411 tough toe'd and clean and condition. Only to get very disappointed with the individual behind the desk. First of all he wasn't tryen to help me and just kind of tried to brush me off out of the store telling me that it would take about 4 days to make that happen which is unbelievable usually it takes about two days, he then proceeded to tell me to just head over there they will help you I can't so I asked him if he can call he said NO! I can't do that for you .. this is the first time I've experienced such blunt not caring, disrespectful behavior this will be the last time I ever come into this store and spend my hard earned money and best believe I will let my Co workers know not to bring their business here to take it to Grenada Hills instead read more

I have been to this location 3 times already and each time everyone here has been very helpful and patient! My dad comes here to shop for his work boots and every time the staff is very helpful and patient with helping him find the right pair of boots. He usually likes to try a few pairs on because he needs a wide foot boot. Everyone here is always very patient and doesn't mind having to bring in 2-3 pairs for him to try on. The first time he purchased a pair of boots from Red Wing Shoes was at a different location and when he had to return the boots, the other location made it a hassle. We then decided to come to this Burbank location and they sorted it all out and made sure the replacement boots were the perfect fit for him and that is why we have been returning to this location and each time we receive the same kind of service that keeps bringing us back. Thank you! read more

Tre is a foot and boot expert !!! I hope this guy is getting paid good money because he deserves it , hell he deserves a raise . Very nice guy and very informative and helpful . Store is small but they have what you need , they will even custom fit your feet to get you the right size . Red wing boots are pricey but well worth it !!! read more

This review is for Kara and the exceptional service they provide! I called inquiring about insoles that might help plantar fasciitis and Kara answered. She must have spent ten minutes on the phone listening to my concerns and answering questions. She was very patient, friendly and informative. She invited me to come in and bring my boots so we could try a couple products and see what works. I went in and was greeted with the same friendliness that was exhibited over the phone. We probably spent a half hour trying different products and talking about the service that redwing answered. She informed me that redwing offers additional free services like cleaning, oiling, free lace repair, free eyelet repair etc. I was blown away!!! I had no idea that redwing offered those wonderful services. When I left, I had confidence in my purchase as well as feeling cared for. Go in and see Kara, she's the best! read more

I came in on a Saturday around 10:30am. Immediately, I believe Tre greeted me and started helping me out with the boots that I've been eyeing for a few weeks. He first sized my feet to make sure that I get into the right sized boots. I've tried the Iron Ranger boots in both men and women sizes and he let me know the unique differences between the two. I ended up going with the women's. Super thoughtful, knowledgeable, patient and caring. I am such a huge fan of good service and he went above and beyond! I will definitely come back to get the shirts, socks and accessories! I left very happy and satisfied with making an investment in these Iron Ranger boots. read more

Red Wing - My first investment in Red Wing shoes! - Shoe Stores Near Me - Burbank, California

I picked up a belt I ordered Alex took care of my and my buddy. Great customer service, definitely I'll recommend this specific store Especially when people like Alex Are working there.. read more

I got introduced to red wing shoes, so i came to buy a pair of Iron ranger. the level of customer service at this store is phenomenal and the quality of the shoes is the best and as well is MADE IN USA I am wearing it everyday i love it read more

When I walked in to the store in felt like was back in time. Back in the 80's. I was greeted by Kara, Lydia, and Trey. All very friendly and Trey helped me get the best shoes for feet. He helped me get some proper work boots that felt like my feet were on zero gravity. They sell the uggs of work boots, American made. With nordstrom/Bristol farms/gelsons type of customer service. A1+ read more

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Why don't you display your lunch break time-frame so people know when to come back It would be helpful if you updated your social media pages as well with your California compliance Love your boots but kind of piss off right now read more

Tre was awesome, extremely knowledgeable on the style and comfort of the boots. I would differently recommend this store and the customer service. read more

Red Wing - Shoe Stores Near Me - Burbank, California

Super knowledgeable staff. I walked in to get fitted and see what they had. Walked away with some fantastic boots and insoles. I tried on 4 different boots. After I found the right one I tried on 4 different insoles. I picked the best fit and had help all along the way. Boots are expensive. And I've invested in a pair that looks great. Thanks for you help! read more

Jerry was so amazing, he answered all our questions and gave us the best customer service.He is absolutely knowledgeable with your products we came in for 1 pair of boots,left with 3 pairs. Definitely recommend this store for there great service,didn't catch the girls name but she was super nice too.thanks guys read more

What can I say, the boys are the best in the business and the staff knew exactly what I wanted. The only thing I will say is that corporate needs to get the computers back up. You have a great staff that knows their stuff. Hey them the proper equipment to do the job right. read more

I went yesterday to have my Iron Rangers worked on. I received the best customer service of any Red Wings location I have been to. I was able to get my boots polished, got new laces, and the level of customer service was just great! After that experience, I will ONLY be going to this store for any of my Red Wing needs. Thank you read more

Red Wing - Shoe Stores Near Me - Burbank, California

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Have had great experiences at Red Wing Burbank on Magnolia Boulevard over the past 20 years. Jerry, the current manager, went online to search other Red Wing stores throughout the US to locate a pair of waterproof boots that I needed. He was honest with me, telling me he may not be able to source my boots, but in the end, he located them in Wisconsin. He had them shipped and I had my boots within about 10 days. read more

REDWINGS FOR LIFE Tre and Steven looked after us so well. They're the best stocked Redwing store around and even if they don't have what you're looking for they'll coordinate with other stores to get what you need. Friendly, knowledgeable and informative, these guys rock; literally.. they're musicians. Would have thrown many more Australian dollars their way if my feet weren't so particular. Thank you boys. Made a simple man very happy with his box of redwings. Now to Pasadena to pick up pair #2 read more

Red Wing - Shoe Stores Near Me - Burbank, California

Then I happened to go to Another Store n low and behold I was talking to the regional manager of the Burbank Store.

Everyone knows Redwing is extremely overpriced, but their customer service and quality products is supposed to compensate for the high prices. They dont. I recently needed a new pair of boots and have bought several pairs from Redwing in the past, so I thought I would try them again. They didn't have my exact width size in stock, but the manager told me that by going up a size in length that they would fit property in the width. They did not and were very uncomfortable. I wanted my money back but the manager said that he could order the right size, and if they still didn't fit right I could return them or exchange them again. After waiting 2 weeks for them to come in, the new boots were also uncomfortable. I went back to exchange them for a different style thinking the style was the problem. A salesperson told me they couldn't exchange them a second time. (both pairs were worn around the house for just a short time and were in perfect condition and could be sold as new) I had her call the manager who denied that he told me I could exchange them a second time. I left the boots there and was out $200. I went directly to Walmart and got a great fitting boot for a quarter of the price! In my opinion Redwing is just a marketing company that happens to sells shoes and boots. You can get comparable or better products and services for much less money at other places. Dont fall for their marketing bs that they have no intention of living up to. read more

Red Wing - Great fitting boots from Walmart at a quarter of the price! - Shoe Stores Near Me - Burbank, California

The workers here have bad attitudes and are judge mental sticking to the Granada hills store.

My review today is about Lydia at Burbank Red Wing. I am trying to order a Wacouta Camp Moc but due to the circumstances I cannot go in to the store, also they're the only store within 50 miles of me that has it... also I have a gift card and cannot do a phone order. So a bit tricky Not really, because of her. First of all she has a great phone voice and is super pleasant to speak with, also she went way above and beyond to check to see how we could get the transaction done. Even though she probably won't receive any incentive in the end, she should. I am going to have to order from Anaheim, which they will allow because of the situation, and then she will transfer the shoe and directly ship it to me. Finally I asked her to check to see if either of the colors I was interested had been tried , which she was happy to do. Red wing you have a winner in Lydia and I really appreciate her efforts today!!!!! read more

TRE. TRE. TRE. I just left with the proper fitting boot and BEST customer service thanks to Tre. I walked in and the store was busy. Tre greeted me and fit me into the right boot for my needs and fit, all while giving the same 5 star service to the other customers. It was as if Tre was the conductor of a symphony. He gave everyone equal attention and excellent service. I was impressed, engaged and satisfied. Tre-I'll be back. Thank you. read more

I am an avid upland hunter and I was in need of some new hunting boots. My previous boots lasted me a good 9 years. They saw hundreds of miles chasing birds in the rough countries of high-deserts in California and Arizona. In need of a pair of new boots that would rival my old boots, I spoke to some fellow upland hunters and did my own research. Red Wings line of Irish Setter boots was the boot I settled on. While out with the wife and kid in Burbank, I remembered there was a Red Wing Shoes Store in town. Walked inside and I was greeted by Steven. He was quick to answer my questions and check stock for the Irish Setter Wingshooter (894) . Before that though, I was given the treatment of measuring my feet and arch stress with their cool little gizmo. Let me tell you, I do not remember the last time someone ensured that I had the right fit, was comfortable with my boots, and took time to make sure I was happy with my purchase in a long time. Steven was an exceptional customer service representative for Red Wings Shoes! That dude is passionate about what he sells and made me feel genuinely satisfied with my purchase. That is important to someone like me who throws down a good couple hundred $$$+ on some boots. I am currently breaking in my boots before the season starts in October and I love them! Backed by lifetime supply of laces and oil conditioning, I am sure these boots will outlast a lot of my equipment. With Steven's attentive nature and patience (let's just say my kid was ready for a nap!), I am extremely satisfied with Red Wings. Give that guy a promotion and a raise! You have a lifetime customer here! I also run my own hunting blog and will be happy to declare what a great company Red Wings is! read more

Red Wing - New boots... so happy! - Shoe Stores Near Me - Burbank, California

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Just want to reiterate here, that I am always politely greeted and attended to when visiting this location. I've bought two pairs of Worx boots from here and taken advantage of the cleaning and conditioning service and even the repair service on my first pair of boots from them. Tre, Alex and Lydia are always extremely kind and helpful whenever I drop in, and my boots are always returned to me in exceptional fashion. I work twelve hours a day as a union propmaker so I'm on my feet a lot. And in my years of working in the entertainment industry, these boots and the orthotics that I was sized for, have been amazingly comfortable, which is a massive deal to me. Thanks again to the crew at Burbank's Red Wing store. read more

Great customer service. Best red wing store around. Definitely recommend. Purchased first pair of iron ranger.

Going into this store was so awesome. Unexpectedly; one of the coolest retail experiences I have ever had. The store itself looked orderly, and great, but it was not about that. What made it so interesting is that I felt like I was in a business that shouldn't exist in 2017, like some sort of business from the 20s or 30s. I didn't think buying a pair of boots could be so nuanced and informed. The guy who was helping me out (Steven) clearly saw the fit of the boot as a craft. In fact, he probably knew more about boots than I know about anything. Ha, very cool place. And as for the boots being "overly expensive" I disagree. I was told that with proper care these can last decades. I'm a huge fan of Red Wing boots and will always be from here on out. read more

Don't recommend it... mask freaks. I'll find somewhere else or buy a different brand. Will not return.