I just want to share my recent experience at this location. I had to bought a Mexican jersey for my friends son which it was too small. I went to make an exchange to other location and I was told they couldn't help me that I had to go to the one I bought it. Yesterday, i had the chance to go to this location I just had surgery and the cashiers where helping two different customers (really bad customers) one of them had a child running even back of the counter and the mom didn't say anything. At this point I was losing my patience . The cashiers kept their integrity to the 100% shout out to them. When it was my turn I didn't check the jersey and it had a visible stain but with tags she told me it wasn't able to do the exchange but she would ask her manager that's when DANIEL came in and he was very nice. I explained the situation. He did the exchanges without a doubt. Thank you Daniel for your service . I just paid the difference and that's it. I would gladly come back to this location. read more

This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats. It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho read more

See all

I've always thought of this place as purely a work shoe location so never come for any other type of shoe. However, I was in the need of some work shoes, so I stopped by when was quickly reminded upon entering the place that they have all types of shoes, just might be the nicest overall 'brick & mortar' shoe store in the area. The prices are fair, the selection vast, no high-pressure sales people, but they're helpful when needed. The stores paid out well and clean and organized which makes shopping g quick and painless. Also, plenty of parking. read more

Great deals and helpful staff. Great options for sneakers for a great price. I would recommend.

Management at this location extremely Rude If they don't like there job or position they should not be working customer always will have a lot of questions at a shoe store from Size to style of shoe. I ask for a shoe style that online it said u had it spoke to management they didn't even tried on looking for the shoe and just got a plain answer we don't have it . So I decided I will look threw the boxes and found the shoe I was looking for and the size as well . Retrain management on customer service skills read more

I am a frequent customer of WSS and I like to visit different locations near me. But I have to say that the North Hollywood location was by far the most organized and clean that I have seen. The shoes were all organized and I was able able to find what I needed with the help of a store employee Cynthia. She was attentive to my needs and even recommended some merchandise based on what I was looking for. This last store visit was very pleasant, I will definitely be returning to this location. Thank you WSS for having employees that care about their customers. read more

WSS - Well Organized - Shoe Stores Near Me - North Hollywood, California

What happened to this store? I've been shopping at WSS for over 20 years. Customer service has all but been forgotten at the Vineland location. When Eric Alon was running the show customer service was number one priority. Now? They make you feel like it's an inconvenience to help you. Always huddle to the side of the counter while one person helps a long line of customers. And the worst is some egotistical condescending supervisor named Pablo. Way to go you've lost a 20 plus year customer. read more

Been going for years, couple generations now. Satisfied with the prices. But must say the assistance and courtesy has been good. Thanks all!

I went into the store on Tuesday, January 24 I did not like that the store was super dirty super trashy I even took pictures trash everywhere and a broom and a dustpan that nobody was using to clean up the trash was just sitting out and there was no one there to help me on the floor everybody was just standing at the front I did not understand that but I found the shoes I wanted it I have been looking everywhere I had to go back today the 25th because I could not fit my shoe and Carla Anthony and Kaitlyn went above and beyond to help me so I will say they were the best part of my WSs shoe experience and I don't think I've ever bought a pair of shoes there but they have what I want it the prices were reasonable and again they went above and beyond to find me what I wanted they were very helpful and very friendly they just need to move about the store and keep it a little cleaner other than that my experience with them was good thank you Carla thank you Anthony thank you Kaitlyn read more

See all

WSS has mainly sneakers for the whole family. But there's some sportswear and socks. The men's section was actually great. I didn't like the women's stock. That could just be me. Yeah, but I still bought a 6pk of 68% cotton socks for women. Polyester has become popular because of durability and longevity, but smelly feet factor may be escalated. So you have to look at the labels, because some socks are 96% polyester. Manufacturers can cheat you on the cotton promoting blends. How else to be comfortable in your sweat? Private parking lot. Tent sale with 60% off sneakers. Friendly staff. The store was clean and organized. Quick register checkout. read more

See all

Amazing quality and super fun to shop! Tons of good finds and reasonable prices. Seller is quick and friendly. Made my shopping experience enjoyable, will definitely be back! read more

If you have a lot of kids and wanna get trendy shoes for cheap, the. Here goes. But honestly I bought nothing out today this store. It was giving swap meet. read more

Good selection of shoes and prices aren't bad either. This is going to be my new go to place for shoes

Friendly staff.. helpful and efficient. It has been my to go place for Christmas, birthday and Father's day gifts. Been coming to this location for over 10yrs. Highly recommend the location read more

WSS - Shoe Stores Near Me - North Hollywood, California

The customer service is horrible the manager told us to go wait outside in line to get the shoes she said she won't let nobody cut the line which she did I was the first one in line and I didn't get my shoes which was very rude because I did what she asked me to do and in the end all she can say Is that she's sorry and good luck next time. And she was a very Disrespectful and that gives a lot of attitude to the customers 01/15/2022 10:00am read more

Great experience at this place. staff was very helpful and I was in and out in 15 minutes . everything was organized and it's convenient to my house . Pricing is reasonable and I'd shop there again . read more

I was in 2 different WSS stores tonight. I fully expected a madhouse - I mean, it's a super cool athletic shoe store, right? Both stores, this one and Arleta were packed yet everyone from the staff, security, etc to customers where super chill, chatty and having a nice time. The folks at the register apologized to customers for the wait and thanked them for our business. Who does that anymore? These folks seem to. :) Store folks were super helpful on the floor - when I couldn't find what I wanted they hooked me up at nearby store. I mean we are talking about Dec 23! WSS - you got me! read more

This place is just horrible I bought some shoes they didn't fit and had my receipt but they were used and do not recommend know wonder they have only have 3.5 and a half 0/10 don't recommend read more

I got me some new kicks! I told my boyfriend over the weekend that I'm in need of some shoes for running and working out. I found some super bright Nike shoes that I had to have. The original price: $70. Markdown: $45. Yes the service sucks as everyone mentions - quite funny actually because they had a greeter at the door who never said anything to anyone entering or exiting, wish I could get paid to do that! But seriously, with the markdowns you can't complain much. Also they don't have much of a selection so don't come here if you are looking for something in particular. read more

The short latina girl was not helpful at all, I purchased some shoes for myself and wanted to buy matching shoes for my son so she had me pay for some shoes and drive all the way to pomona to pick the matching shoes for my son and come to find out they were not even the same shoes even after I specifically asked her to double and make sure. I seriously need to speak to your higher ups and I will definitely not be coming back ! I'm sure you don't care! read more

Best WSS in my area! They have everything I'm looking for and even better customer service!

Avoid coming to this warehouse, cashier is rude. The tall security guard and the cashier didn't know how to check if bills are fake or not. I had just taken money out of the bank and they gave my husband a hard time saying the card and the money were fake. This is not the first time we encounter bad customer service here. We ended up going to Van Nuys where we had the best customer service. UPDATE: Actually there is a light of hope for the North Hollywood store, one employee on the floor he was an older man, he was very helpful. Just for him, I'll give this store 3 stars, originally had given this store a 1. read more

Came in for some new work shoes and I was immediately asked if I needed help. All staff was EXTREMELY helpful AND friendly. Will be coming back and I appreciate all their help!!! read more

Enjoyed the process of purchasing shoes for my cousin here . Leo was super nice and cool. Helped us with everything and made sure we had a great visit. read more

So the "Assistant Manager" sent me a message after my review, told me to call hin which I did--no response. Great job. Stay away from this company they sell seconds, don't care about the products they send you, how they are packed and could care less about making things right once they screw up. Customer service is not hard, I own a company where we deal with customer service issues every day- read more

The staff were super helpful! Fully stocked. I was in and out in less than 5 minutes! They even let me know how to save money tonight! Thanks! read more

Great service from Cynthia L. My favorite place to shop friendly staff.. clean store easy to find

Worker Emanuel was very helpful and respectful and found just what I wanted thank you

I was cruising by and decided to shop for some work shoes while riding my ebike. Unfortunately I didn't bring a lock to secure my ride. There was one other customer at 10:30am and was denied to park inside the store. Won't come back here again and spend my money here. Not a bike friendly nor compassionate. Horrible management. read more

***UPDATE*** A few hours after I left my initial yelp review, assistant district manager, Jamie Garcia, called me and told me that he was able to contact the accounting department manager and verify my gift card balance of $41.40. He then apologized for all the inconvenience I went through and offered me a $100 store gift card to be picked up at the store. Because of this I changed my initial 1-star rating to 3-stars. This store has the WORST CUSTOMER SERVICE ever. Stay away from them at all cost. I had a store credit of $41.40 that was issued in 2013. When I finally found a pair of boots that I liked (!!!!!) and wanted to purchase, they said that my card is showing a zero balance because it belongs to their old system and the new system doesn't recognize it. Store manager, Cynthia Lopez, took my info and said that someone from their accounting department would contact me in 2-3 days to issue me a new gift card number. A few days passed and no one called me. I called the store again and talked to Cynthia twice before someone (supposedly from their accounting department) finally called me back!!!! This person was very vague and kept saying that there is no balance on the card. When I asked her to give me a date when the card was used she was unable to provide me anything. She gave me a super vague response and hung up on me. So I called back the customer service and after trying many different extensions (since the one for customer service didn't connect me to anywhere) I was finally able to talk to someone by the name of Saul. He took down my info and said that they'll contact me within 24-48 hours. A few days passed and no one contacted me. I sent an email to help@shopwss.com (total joke) and no one responded to me. After a few days I finally called the customer service again (had to try several numbers again until I was able to finally get hold of someone). After they put me on hold for several minutes they finally said that they can no longer issue a new number!! I said "On your gift card it clearly states that there's no expiration for this card." She then said "Yes, I understand, but I'm sorry there's nothing I can do about it." I asked to talk to her manager. She said that the manager will contact me within 24-48 hours!!!!! I mean seriously people!!! This store is a TOTAL JOKE!!!! read more

Nice store. Very clean, nice employees, and excellent selection of items. Nice brand names at decent prices. They have an excellent selection of kid shoes and women's shoes. They have authentic Jansport back packs (including the Disney collection). They have socks and some baby items. Nice store. Will definitely be going back. The only issue I had was the parking. It's not bad but it's not super convenient. read more

Sad...very Sad shoe store. Everything was messy, wrong shoes in the wrong boxes. For crying out loud, the soccer shoes i looked at had two different shoe sizes in the box. There was a security guard there checking his phone...SMH Save yourselves some time and go elsewhere. read more

I needed a new pair of shoes for work, something that's all black and a sneaker. It was Sunday afternoon and the idea of wearing my current shoes to work for another week didn't sit well with me. The malls close at 7 so WSS it was, the selection was pretty good although the customer service left some to be desired. I found two pairs I liked and both were cheaper at finish line, I asked the cashier if they price matched and she said no. If I didn't work M-F and i would've just waited and gone to a finish line, the security guard who works there stares you down as you walk around the store. That and the sketchy parking has me thinking twice about coming back read more

For several weeks I've had one mission... to find a pair of freaken rain boots in a size 3 that didn't have Tinkerbell, hello kitty, sleeping beauty or Selma Gomez, I said let's go in what do I have to lose, the only pair of size 3 plaid rain boots where there. I didn't care anymore, I just grabbed them and paid my $17.00. Other then that, this place is a hot mess, kids running all over the place, boxes all over the floor, the staff speaks mainly Spanish cuz it's basically, choloas and ex cons who work here, when I went to pay and she spoke to me in Spanish I was y Que? No I actually was, I'm sorry? Then she realized oh okay maybe English speaking people come in here, then she busted out with her Spanglish, the quality of shoes is poopy but I guess if your on a budget and want to attempt to look fashionable, this would be the place. My luck I spend 3 weeks looking for rain boots and it will most likely stop raining. read more

WSS - My size 3 Plaid Rain Boots.. I should have gotten the Tinkerbell ones. - Shoe Stores Near Me - North Hollywood, California

I purchased work boots on 3/29/21 from this location but when i got in line, the security guard came up and said he had to check my boots to make sure both were the same size. Does he think i am stupid? I know why he did that and he singled me out. He did not check the shoes to the customers before and after me. People do not let your self be belittled like that. That is not right to get embarrassed like that. I also send an email to corporate so they can be aware on what that store is doing to there customers. read more

r u fo reelz yo?! this place is b-a-n-a-n-a-s old school jordans, airmax, hurrachie, flights starting at 60 bones -- less than a bag a green homey CHECK IN WITH YELP FOR $10 OFF YOU $50 PURCHASE--BOOM BABY read more

Thanks to Cynthia for your outstanding customer service...you are the real MVP....I appreciate the discount and your patience....

Went in yesterday with my GF to buy a pair of shoes. I swear, everytime we are at this location we are followed around by an employee who acts as if we are about to steal something. Anyways, they have a HUGE selection of shoes here and also some clothes. Nike, Jordan, Vans, Adidas, etc.. Lots of variety, ok prices but definitely not cheap. read more

Great customer service .. Love the 10 dollars off discount . Great variety of shoes .. great deals

Prices are very good . Always good service from staff I love this wss.. manager has a very good attitude