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    New Star

    3.4 (24 reviews)
    ModerateSports Wear
    Closed 10:00 am - 8:30 pm
    Updated 3 weeks ago

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    Cologne's ‍
    David C.

    This place always has the best colognes and the customer service is the best. Also this store options for clothing is great definitely coming back.

    sunglasses
    flor j.

    i bought their raybans as a christmas gift and they were perfect, i love the variety they have, definitely buying more

    Can y'all tell me where the stains are???

    This specific location does NOT know how to value their customers. I walked feeling humiliated & targeted over something that could've have been resolved very easily & quickly. All I wanted to do was an even EXCHANGE & BUY MORE ITEMS. I walked in earlier today and one of the cashiers asked if I was doing an exchange and I said yes. She sees the sweater and gives it to her manager because she's unsure. Her manager starts repeating the same phrase louder and louder each time "it's dirty, it's dirty , it's dirty cannot sell! it's DiRTY cannot exchange!" She was making a huge deal & I just let them know from a far "I understand, it's fine, just give me back my sweater, you don't need to repeat that over and over again." Manager continues to point and say "it's dirty, it's dirty, no no" so I say again "it's fine I don't need you to give me the exchange if you don't want to." Then the young girl employee proceeds to tell me "it's because we cannot sell it like that." I'm over it at this point, she hands it to me and I walk in so uncomfortable at what just happened trying to see where it was dirty and why they were so rude. I wanted to buy more but I started walking back out and called the other store location. As I'm speaking to the other store , I have to walk back in to get my receipt unfortunately. I walk back in And no one cares, I'm walking out peacefully and the manager tries to reach for the receipt in my hand and I say "No, this is my receipt & I bought this sweater and u don't want to help me." She then says "exchange" then her employee says "just go grab another one." So here I go back inside, to size up from small to medium in the same color and style & the young girl employee asks another employee if it's the same price. I didn't say anything but I'm like really? Do y'all not take the time to learn the basic pricing and customer service to say hey I'm so sorry for the inconvenience or something to that effect. That's when I speak up and let them know it's "by the way it's not dirty, that's the STYLE" it has one solid color with spots of white and darker shades. And then not a have a good day or I apologize by any employee nor any manager on duty. They clearly have no clue what it is like to treat a loyal customer. And they lack customer service. I'm not one to complain but, they all really made me feel like crap. I had my receipt, the sweater was NEW , and it was purchased few days prior from another location. I'm extremely dissatisfied and disappointed. Y'all need to do better! Plus It's easy to learn the pricing of the New star sweaters & to treat people with respect & dignity. All I wanted was to do an even exchange and purchase more items , which would have been a win win for the business. Definitely never coming back to New Star in Arleta. I'll leave a picture of the small sweater I returned for the exchange and y'all tell me where the stains are? SMH. Save your hard earned money for the businesses that really want to thrive.

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    10 months ago

    Helpful 10
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    Love this 9
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    8 months ago

    Ben Davis, Pro club, Shaka Wear, The North Face, Obey, Dickies, Levis, wide selection of items and fair prices

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Helpful 3
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    4 years ago

    Went in looking for female dickies and left with 3 pairs. Staff was friendly and the store was very well organized.

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    2 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    16 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    13 years ago

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    9 years ago

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    10 years ago

    The clothes and shoes are very fresh but since my race the security guard was fallowing me around the store very shaty

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    10 years ago

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    11 years ago

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    10 years ago

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    Ask the Community - New Star

    Review Highlights - New Star

    I've been on the lookout for other colors of Dickies skinny pants (after having discovered them in the school uniform section of the Bishop Kmart for $18).

    Mentioned in 2 reviews

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    Northridge Sports Collectibles - An institution!

    Northridge Sports Collectibles

    (64 reviews)

    $$

    Northridge

    My sons got some vouchers for free baseball cards so we checked out this store as it was our…read moreneighborhood card shop. From the second we walked in, I was really surprised as how much they had inventory wise. They definitely had a little something for everyone. From jerseys to artwork to cards of all interests. They've got you covered. I haven't collected cards since maybe the early 90s so I don't know if the prices are good, but they seemed like they were on par with what you would be paying these days. Staff was...ok. It took awhile for one of the employees to acknowledge my sons who were patiently waiting to be helped. Instead they were focused on a group of of about 3 other people just chatting away about something or another. When they finally did address us, they seemed a bit confused by the vouchers, but eventually went in the back and brought out some 'pull night' packs for baseball and a few extra NBA cards for good measure. I appreciated that they gave out a little extra to some very appreciative kids. Parking is really the only major drawback. It's a small lot and there's only really one in and out. Be prepared to either wait a bit for a spot or finding street parking and walking.

    Horrible Service. Horrible Selection…read more Horrible Owner. Claim to do business for 30 years yet they have no loyal customer base... but a card shop down the street has been open for 5 years and has WAY more support from customers. Very unprofessional, they over charge yet claim it's 'taxes'. They openly criticize customers as soon as they leave the door, but have no guts to say anything when the customer is inside the store. Not real men, just kids running a shop and the owner is no better. He made comments about me as I left but because of his ripe age I'll reserve my comments. That man needs to take care of his health, walks a little funny.

    New Star - sportswear - Updated May 2026

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