I stopped by this New Star clothing store today while waiting to pick up my pizza next door. I been to the plaza this place is at so many times but never step inside until now. The store is pretty big inside and they have alot of clothing. Their prices seem reasonable from what I saw. They also have other things too like watches, sunglasses, backpack and etc. The staff was nice with me since the moment I walked inside. Everyone greeted me and then asked if I needed any help. I looked at their Levi jeans, polo shirts and even saw some sports attire as well. read more

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Ben Davis, Pro club, Shaka Wear, The North Face, Obey, Dickies, Levis, wide selection of items and fair prices

I still feel unsafe being here. Although they didn't have the style I was looking for. I did manage to find 5 tshirts & 2 of them were on sale. The interaction with the employee was very helpful. 01/05/24 01/22/23 last time I came here read more

New Star - Free Gift 01/22/2023 "Happy New Year" - Sports Wear Near Me - Pacoima, California

This place always has the best colognes and the customer service is the best. Also this store options for clothing is great definitely coming back. read more

New Star - Cologne's ‍ - Sports Wear Near Me - Pacoima, California

Very nice people, shop in peace, very quietly I gotten 3 pairs of shoes Everything is so organized, and clean I got there soon as they opened so it was very nice to be the only one there Most definitely recommend They are very attentive read more

i bought their raybans as a christmas gift and they were perfect, i love the variety they have, definitely buying more read more

New Star - sunglasses - Sports Wear Near Me - Pacoima, California

Best local clothing store I can find. Size is appropriate and sevice is nice. It is not easy to find mens clothing shop that has plenty quality and quantity item in one shop. Good that I found this shop and willing to shop often more. read more

This specific location does NOT know how to value their customers. I walked feeling humiliated & targeted over something that could've have been resolved very easily & quickly. All I wanted to do was an even EXCHANGE & BUY MORE ITEMS. I walked in earlier today and one of the cashiers asked if I was doing an exchange and I said yes. She sees the sweater and gives it to her manager because she's unsure. Her manager starts repeating the same phrase louder and louder each time "it's dirty, it's dirty , it's dirty cannot sell! it's DiRTY cannot exchange!" She was making a huge deal & I just let them know from a far "I understand, it's fine, just give me back my sweater, you don't need to repeat that over and over again." Manager continues to point and say "it's dirty, it's dirty, no no" so I say again "it's fine I don't need you to give me the exchange if you don't want to." Then the young girl employee proceeds to tell me "it's because we cannot sell it like that." I'm over it at this point, she hands it to me and I walk in so uncomfortable at what just happened trying to see where it was dirty and why they were so rude. I wanted to buy more but I started walking back out and called the other store location. As I'm speaking to the other store , I have to walk back in to get my receipt unfortunately. I walk back in And no one cares, I'm walking out peacefully and the manager tries to reach for the receipt in my hand and I say "No, this is my receipt & I bought this sweater and u don't want to help me." She then says "exchange" then her employee says "just go grab another one." So here I go back inside, to size up from small to medium in the same color and style & the young girl employee asks another employee if it's the same price. I didn't say anything but I'm like really? Do y'all not take the time to learn the basic pricing and customer service to say hey I'm so sorry for the inconvenience or something to that effect. That's when I speak up and let them know it's "by the way it's not dirty, that's the STYLE" it has one solid color with spots of white and darker shades. And then not a have a good day or I apologize by any employee nor any manager on duty. They clearly have no clue what it is like to treat a loyal customer. And they lack customer service. I'm not one to complain but, they all really made me feel like crap. I had my receipt, the sweater was NEW , and it was purchased few days prior from another location. I'm extremely dissatisfied and disappointed. Y'all need to do better! Plus It's easy to learn the pricing of the New star sweaters & to treat people with respect & dignity. All I wanted was to do an even exchange and purchase more items , which would have been a win win for the business. Definitely never coming back to New Star in Arleta. I'll leave a picture of the small sweater I returned for the exchange and y'all tell me where the stains are? SMH. Save your hard earned money for the businesses that really want to thrive. read more

New Star - Can y'all tell me where the stains are??? - Sports Wear Near Me - Pacoima, California

Went in looking for female dickies and left with 3 pairs. Staff was friendly and the store was very well organized.

We got a $150.00 jacket here as a gift the jacket was bought on Saturday and when we tried it on Sunday one button was missing any the other button came off so we have the receipt try to do a exchange and the manager Helen from sun valley ok go to Arleta and they have the size there and apologized for the inconvenience we get to Arleta I notice the manager there was upset her name was Angela Choi she accused us of breaking the jacket and I told her why would we do that we paid $150.00 for this jacket why would we do that she's really getting upset then she compared our situation to buying a car and I told her there is no way you can compare buying a car and a jacket then she got even more upset then she ripped my reciept and I told her what are you doing that is mine she said not anymore so I said this is really bad customer service and she told me by yelling at me that I was a bad customer smh I don't understand why really why read more

My fav spot to get fresh black tees and levi jeans. This place has a crazy variety of clothing and shoes. I've been coming to this spot for over 7 years now and nothing's has changed about it. Very friendly and helpful staff read more

Headed into new star to look for a Dodger related present and did not feel comfortable with the rent a cop they have. His eyes were on me the minute I walked in and it didn't make me want to buy anything. Its not my fault the Dodger stuff is scattered around. In the end I walked out. This place has a huge selection of things. I personally love Nixon watches but didn't get to check them out because of how I felt. Its a place where you gotta know what you want and go to it and head to the front pay and leave. Cant be in a spot for more than a minute or be younger than 25 because then your a criminal to him. He stared at me like if I had stolen something. Will not be returning ever. read more

I came to read reviews before going here & dismisses then all since this store is so local. For one, I was in a hurry to get what I needed and one item I had to continuously bend down for to reach was dickie pants. Tell me why their security guard literally watched me choose a pant, try it on, and get another size. It was so annoying trying to shop with someone breathing over me.. few days later I come in the an exchange and a woman at the cashier is being unprofessional and rude..not to mention they forgot to take off the sensors off of a pant and it obviously rung. They looked at me like I did something wrong lol read more

En route from visiting my storage container I noticed the Dickies logo on the front of the store. I've been on the lookout for other colors of Dickies skinny pants (after having discovered them in the school uniform section of the Bishop Kmart for $18). New Star also had them in light gray, dark blue and a dark gray twill for $6 more, a meager price to pay for fashion. The bulk of the store is guys' stuff and there's a sizable selection of Vans and skater stuff. They carry a variety of Dickies items, mostly catering to the school and occupational uniform crowd. All in all a satisfying discovery. read more

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First and last time I come here. All I was trying to do is buy my 3XL triple A white tee and my Dickies so I can look extra firme for these hynas you know what I mean? but no this girl named Angela had the nerve to ask me if I "got the wrong size" I've never felt so disrespected. I'm never coming back here again. You can thank Angela for that. read more

Always the place to come for last minute uniform dickies pants. I have purchased several pairs of uniform pants and have always had my size and they carry tons of selection. It's a great family owned business catering to the local area with tons of pro clubs and khaki pants. Enjoy. read more

Awesome place in the valley always find shirts that I can't find at the mall love the viaduct of shoes and very cool and easy find helpful staff recommend to any one in the valley read more

I was buying a board and the manger told me that they can't set it up and it got me mad because they said it's full that there are to many people there so I To set up my own skateboard and the lady hit me with like a knife stick read more

Boyfriend took me here to buy me a pair of TOMS. Noticed that one was a bit worn and stretched out, they exchanged the shoes no problem and were really cool and nice about it. A lot of shopping variety and good customer service. read more

First off let me start by saying this place sucks!! Went in to possibly buy some shoes. Which by the way they don't have a good variety of. The rent a cop security that they have is creepy and annoying af! My husband and I were not able to look at anything without him AND the cashier staring and following us!! Like really?!? Horrible customer no one greeted or asked if we needed help. I've shopped here before and paid good money. I will never EVER purchase anything from this store again! If you like to shop in peace and want people that are attentive in wanting to help when you need it. I don't recommend for you or anyone to shop here. Don't waste your time or gas. read more

The clothes and shoes are very fresh but since my race the security guard was fallowing me around the store very shaty

Good selection of school uniforms and was able to find uniform shorts for my daughter. They didn't have the shoes I wanted in stock. If u are into skater brands they have a good selection of clothes and shoes. The customer service was good. Be prepared for the parking lot and all the people hustling for money. read more

Bad experience. Prices high. Cannot shop comfortably due to owner/manager and security guard staring and watching. Do not accept refunds only exchange with a bit of an attitude. read more

We have came to buy things from this store on multiple occasions I'm talking we spend thousands of dollars here!!! My husband purchased some work long sleeve shirts like he always does from here and one was the wrong size it was 2x when we came back to exchange it for the right size there was a microsoptic stain maybe like bleach which NEVER came from HIM he didn't wear it once hence IT WAS THE WRONT SIZE. He is a welder not once does he work with bleach. So obviously he bought the shirt like that just never noticed. The owner kept going back and forth with us mind you we were prepared to not only exchange one shirt but buy more when we came. Finally she say can I give u a dollar ninety nine because if this stain. We said that isn't from us it's not even my size I never even tried it one I don't even where 2x. At the end of everything we walked out and left her the shirt to resale because it's not about the money to us it's the quality of the customer service. They made us feel like we were trying to get over on them which we weren't so she can have that shirt and resale it for $1.99 and we will NEVER come here again. There are a lot of other T-shirt stores we can buy from she just lost a loyal customer. Whatever you do dont go here they won't help you with any kind of mistake even if you are willing to spend more money. She can now make her money 2 times on one shirt, your welcome New Star go feed your children now :) read more