The 5 stars is for the fit and comfort of the shoe brand. The service is ok. The shoes are aprox 100/200 each pair. I've been wearing my sandals for at least 5 years - so that's like $40 a year which isn't bad. They are sooo comfortable. I've climbed mountains in Mexico in these sandals. Wide feet, plus size shoes. Shoes for old people- this is where it's at. I'm in hospitality, so on my feet up to 10/12 hours a day. They hella ugly, but super comfortable. read more

SAS Shoes - Burbank - Clare-$179 - Shoe Stores Near Me - Burbank, California

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Great service, the boot I wanted was not in stock but Linda was very helpful and knowledgeable about the specific boot because she herself owned a pair. I've been here many times and the service is always above and beyond!!! read more

The staff extremely friendly and taking the extra mile. I hope they get truly acknowledge for that. They truly know about their products there which is a bonus. Not a lot of retailers have staff that know their products to The smallest details. We will be coming back thank you guys for the experience and definitely for truly making this experience amazing for being a retail shoe store read more

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What amazing service! I brought my senior with me to replace a pair of shoes. We were greeted immediately with a friendly smile. The store was bright and welcoming. Very simple transaction I told her. I need these exact shoes. She measured her feet. Brought out a regular and wide width. Put the shoes on. Allowed us to walk around and pick the best fit. It's like going back in time where people actually cared about a product and customer service. A+ to SAS SHOES! Thank you. read more

SAS Shoes - Burbank - Shoe Stores Near Me - Burbank, California

The customer service is fantastic very helpful and informative, the quality is excellent their shoes are so comfy, I always have a hard time buying shoes that fit me and that are comfortable, my feet are very sensitive, sas shoes are very comfortable for me, SAS has come a long ways they now have cute styles read more

I was in need on some work shoes Lisa helped me find the best ones love love my Alpines I can walk and walk with them all day long and my feet don't hurt best of all my feet don't get a bad odor either will definitely come back in a few months for another pair. We should have the kind of customer service every where that Lisa gave me so friendly and yet professional. Thank you. read more

Over the years I have bought many SAS shoes, however I will never buy shoes from this location. For Christmas my brother bought me a pair of shoes from this location. Unfortunately my brother chose the wrong size. I took the shoes in today and asked if I could do one of two things. Either 1) I wanted an even exchange for the correct size, or 2) I wanted to exchange them for an even more expensive pair, and I would pay the difference. Instead I was told that they could not do anything without a receipt, and even that was an exception to their policy as you are supposed to make all returns/exchanges within two weeks or purchase. As to the two weeks, that is just ridiculous. I do not know how much before Christmas my brother bought the shoes but even if he bought them the day before Christmas, some of us have other things to during the holidays and running back to a store within two weeks, especially that time of year, is just unrealistic. Then there is the no receipt issue. I have never bought an item that was hundreds of dollars (these shoes retail at about $250) where the customer service was so poor that a receipt was required. They could tell these were SAS shoes, they could tell they were new, they could tell they had never been worn, and because they were a gift I never had the receipt. I have worked in retail before, and everywhere I ever worked made it clear, if a customer has a return, don't even ask for the receipt - it is terrible customer service to do so. So now I am left with a brand new pair of shoes, that do not fit me, that I cannot do anything with. Why would I ever return to this location? They clearly do not want my business. read more

I spent over $1k in these shoes and every one causes me untold pain in my feet, legs, knees and back that I never have with other shoes

I came here with my mom to purchase a pair of shoes for Mother's Day. Considering the price of the shoes ($170) for walking shoes and their stingy return policy, my mom was asking a lot of questions about the fit since she recently had foot problems. The rudeness of the Latina salesperson at the cash register and the older man named Ernie, who looks like the owner, were talking about how she is asking "too many questions." I was appalled at this behavior for them to say this within earshot thinking I would not hear. Totally uncalled for and not professional! If you're going to be a salesperson, your duty is to answer questions, whether you think it is too much or not. Also note that they write out their receipts and calculate the final sales price manually, so please do your due diligence to make sure they're charging sales tax correctly. Fortunately for me, I'm not part of their demographic and WILL NOT be in my golden years. Will be surprised to see how long this company will last in years to come. read more

Great customer service, I bought a couple of walking shoes the tour mesh ,I walk 6 miles everyday and my feet are very happy thank you Lady's read more

SAS Shoes - Burbank - this is where they measure your feet. I just had to take this picture, it was just so beautiful and the customer service was terrific!! - Shoe Stores Near Me - Burbank, California

Bravo, SAS! My husband and I have been buying SAS shoes for a couple of decades now, because they are superbly comfortable for our feet and very well made. I ended up buying two pairs for my father because he enthusiastically said they were the most comfortable shoes he'd ever worn in his life! Thank you, SAS, for our happy feet! read more

I tried to always write a good review and give people the benefit of the doubt, but I think I should say what happen yesterday. Over the last 20 years I've gone to SAS to get my mom's shoes, most of the time we get help from a very nice gentleman, very professional with a sweet personality. We go to Burbank cause it's the closes for us, Yesterday there were too ladies a tall thing one and a short medium size . I wish i've gotten their names, my apologies for describing them like this. The tall one helped us with the sale, interesting enough the short one was always behind us, didn't think anything of it until the end, mom tried 2 different styles picked one- she 's happy- the tall lady asked if that was all, then I thought , I'm here it's been a while since I got something for myself and I bought a pair, they didn't have my side, they both go back inside, assuming to look to see if they have it in stock , we are left alone for few minutes , a lot of whispering , they come back and she said ,yes .. we can order them, so they are going to place the order and I paid cash for them, that way I can just go pick them up, She asked me to write my name and phone number in a receipt book, as i'm writing my name and the short lady comes in and said that a pair of shoes is missing. she said there is a empty box .... and the thing that got me was that the lady that was helping me, she came around from the register directly to look at my feet. needles to say lady ('m wearing a pair of MBT $300.00 shoes I used for work, and she says as she is looking at my feet " that's not it" then the short lady says, it's the box for the display shoes you had both shoes on display (instead of one in display and one in the box ) . so She gives me a yellow receipt but i'd doesn't say that i paid , she said I DO NOT GET A RECEIPT BECAUSE I PAID CASH i asked why, she said IF I WOULD'VE PAID WITH A CC SHE COULD PRINT A RECEIPT, so I told her to at least write on the ordering slip that I paid and this is what she did (see photo) and she didn't do it on both slips only on my copy. Needles to say .. Not going back By the way I'm hispanic read more

SAS Shoes - Burbank - Shoe Stores Near Me - Burbank, California

This was the rudest treatment I have ever had at a retail store of any kind. I was kind of blown away by how unprofessionally I was treated.

Took my grandmother to get some shoes for her trip coming up. And she wanted to go to SAS. I'm glad I knew of this one in Burbank. We were super satisfied with the help and expertise of Amy and Ginny! They went far and beyond to help my grandmother out. Super patient and very helpful to my grandmother's needs. I never had a reason to go in there, but I'm glad I got to take my grandmother because I met two amazing women! Hidden gems of SAS shoes and Burbank!! read more

The soles on one of my walking shoes was coming unglued - the outsole from the midsole. The other shoe was fine. I had these shoes for about a year, they were the 6th pair I purchased from the Burbank store. I took them back asking if they could fix them or if there was some special glue I could buy to fix them myself. There was no one else in the store. I was met with an EXTREMELY RUDE older man at the front counter - a total curmudgeon. He took one look at my shoe and said, "take them to a shoe repair store." He was not willing to do a thing, no partial refund, no other suggestions, no credit for a new pair, nothing. I could have gotten better service from a rock. If you are going to shop there, make sure that guy is not there (he's older, with a grey gotee and blue eyes). The sales ladies have always been very nice and helpful. The sales ladies are good, that other guy is not. read more

So my experience here was very unique, and the ladies working there really shined on this one. I was in the area for business and had a lace that was almost worn through on my work shoes. I should have replaced them sooner but kept putting it off. I was headed to this location, stuck in traffic (imagine that), 10 minutes to go, but they closed in 7. I called ahead and the lady told me to come straight in and she's help out. I actually made it right at closing but she was very helpful, I didn't feel rushed at all and they had the placement laces I needed. I know how it feels after a long day and it's time to go, then a customer shows up right at closing. Well I was that guy, as much as I hated it. They took great care of me, got me out the door and had friendly service with a smile. Thanks for the great service. Kudos to SAS shoes also, it's all I wear for work as they are super comfortable and USA made. Cheers! read more

The woman that assisted me at this store so patient and helpful. I was buying shoes for my mom for mothers day and she let me try on all the shoes and let me see what would be most comfortable for my mom. Thanks to her help, I bought my mom a pair of work shoes and she is very happy. Today my mom called me and said how comfortable her feet were at work today thanks to the shoes. What a wonderful and sweet store :) read more

This was my first time visiting SAS Shoes, and I'm really glad I went. I've started having bony protrusions on the sides of my feet near the toes that are called Tailor's bunions. I walk my dogs just about every day and it was starting to be very painful. At SAS I was helped by Amy, who was friendly and helpful. Even when I had already decided to purchase, she went out of her way to be sure to stretch a spot that was still a bit snug so the shoes would fit perfectly. They're not inexpensive, but they seem well made and I'm sure they'll be worth it. I'm happy to say that thanks to SAS, I now have shoes that will make my dog walking and other outings much more comfortable. No doubt I will be a repeat customer. read more

I bought a pair a year ago it just took time I like their shoes but one of the employees she insisted a size of shoe which for me it was tight I needed a next size and she said her experience she knew that that was that correct size and the shoes are for work so I need something very comfortable anyways I can't say no is my problem but I did tell her I need another size she insisted the small size and now I'm suffering the consecuencias I would go to another location not with her again read more

These people are tricking a customer into doing an exchange of a shoe instead of a return, and later bind you into their 15 day return policy from the original purchase of the first shoe. I decided to return my shoes within the acceptable 15 day period. Instead they did an exchange with a completely different shoe. But when I came back 3 days later to return my second pair of shoes, unworn and brand new, still within 15 day period, they told me "Since the original purchase was made beyond 15 days, they can not accept it. Beware!!!! Completely fraudulent!!! read more

I highly recommend this store for comfortable shoes and sandals. I've been back here twice this year, both times my grandma found excellent shoes that have kept her walking much more stable and comfortable than any other shoe. A little on the pricey side, $150+ but worth it for the quality of shoe. Krissy has helped us both times, she's so helpful. Friendly and excellent customer service from all the ladies at this store. I've even purchased insoles here for other shoes I wear and their insoles are fantastic. read more

I went here today in search of some boots I wanted and I had the BEST experience EVER! Krissy helped me with my boots and I also purchased some much needed great fitting walking shoes. This store is doing things right employing a salesperson like Krissy as her knowledge of how shoes are supposed to fit is remarkable. Dear SAS Burbank..I will be back and I'm hoping it's a day Krissy is working. read more

PSST....they're having a $15.00 off sale right now, which I believe runs until May 13th.

I really love the store. They are very nice and they don't give you any worries. These shoes are amazing! read more

SAS Shoes - Burbank - Shoe Stores Near Me - Burbank, California

I gave another review for Sas shoes, but just to be fair, I thought I should say that their shoes saved me from being miserable. We were planning a trip to Italy, but I searched ever shoe shop for comfortable shoes, couldn't find any. I knew I was in trouble because there is a lot of walking in Italy. The last week before our trip, my cousin suggest a shoe store I never heard of, Sas Shoes. I went there and I didn't think the styles were so great, but I tried some on, and to my surprise they were so comfortable, I bought a second pair. I agree with some of the comments, I did have some bad experiences with Sas in Burbank, but I will say their shoes are comfortable. read more

The staff is friendly, the shoes are from the 1980s maybe 70s. You will never find more out of style expensive shoes. You would think since they were made in America they would have some class. They are probably durable but this store in general is for a fading population of seniors. The service is good though, but the shoes are for people way over 60. And probably blind. If you are looking for shoes then try looking for some from Italy or Spain. Europeans seems to actually know style. read more

I was very happy to find this SAS store. The woman who waited on me was very skilled and professional. She was also warm and friendly and was able help me even though a number of other customers came into the store at the same time on the day I went there. And of course, SAS shoes are unsurpassed! I will shop this SAS store again. read more

I read the other reviews saying the people in the store are rude. Not true at all. The gentleman who helped me was friendly and very helpful. There is a big sign at the cash register that they do not refund or exchange shoes that have already been worn. So that is why the other reviewer was probably mad - she said she wore the shoes and then wanted to return them. Make sure the shoes fit and are comfortable in the store. Nancy read more

I was at this store today, to buy work shoes I used to love caming to this store before and I waited to be helped after been told to put hand sanitizer and put my facemask correctly, I found the only person asked to do this was me maybe because I am Hispanic there were a few white costumers after me that were not asked to put hand sanitizer or wear a mask properly, I told the lady that helped me that I won't be caming back to this store and that I was recently tested for covid-19 and my test was negative. read more

great customer services, difficult to fix feet, the best.

I love SAS shoes and the Burbank location is great. There's an older gentleman there that is very nice and helpful every time I've been there. I've bought 4 pairs of SAS shoes over the years and am ready for my 5th pair. I absolutely love the "Relaxed" sandals and I'm ready for my 4th pair. I don't remember exactly when I bought my first pair of sandals but I can't wear any other kind of sandals. I'm 75 years old, I have some problems with my feet and these sandals are a godsend. I walk 3 miles a day in my sandals. They're comfortable, have no sharp seams inside to hurt your feet and have good support. Personally I recommend them to anyone that loves sandals and can't wear the typical ones on the market. They're pricey but worth it to me read more

Great service they have new sale's persons and very friendly and helpful . love there shoes thank s SAS my feet r doing great

This store is incredible! I was having foot and leg pain, and had to take a big trip involving walking 10 miles a day. The people in the store helped me pick out a very sturdy sandal and now I have no pain at all, and kept up with all the other people on the trip. The Owner/manager was extremely helpful, and took a long time getting measurements and the perfect fit. This is a great store! Friendly people, great service, and lots of options and information on how to make your shoes last a long time. read more

SAS Shoes have really helped save my feet! Recenlty I have been having trouble finding (dress) shoes that I could wear comfortably all day. SAS Shoes are amazingly comfortable and solved my problems. I also use a Dr. Scholls arch support for an even-more comfortable fit. read more

SAS is a very well made shoe, but I wont be back to this store in Burbank. Owner/manager was very rude to me today and last year when I went into his store as well. He insulted my feet, because I wear a size 11 and thinks its funny and didnt even apologize. He told me he only sells shoes for pretty feet. I am tall and glad that I feet. Beware read more

This store and its patient employees have been keeping me on my feet since 2009! My husband and I have bought 2 shoes a year since then and we couldn't be more pleased. This year we bought our granddaughter her first pair of professional work shoes for the food services business. She became a true believer after her first shift. Thank you Burbank, CA SAS!! read more

I was not treated properly as a customer- A salesperson came up to me we check the box not you and would say to me "you have to buy it before you try it on" and I would say "May I try it on because I want to make sure that it is comfortable for my Achilles which has been bothering me." A salesperson should be helpful and treat me like a customer. What kind of a salesperson would say that " you have to buy it before you try it on" ?? Tell me if I'm not crazy or not? I am very disappointed because I was told that SAS have very comfortable shoes and it's made in U.S.A. No wonder why it isn't very busy in that store. There was only one Customer being helped before I came in. read more

Very disappointed in quality and service my sneakers are coming apart after 8 months. Factory rep is of no help, stay away from all sas products. read more

This place is a total ripoff. The shoe is of good quality so quite pricey. I saw a shoe for my daughter and thought of getting it for her for mother's day. It was $165. I even told Bob (he was the who rioped me off...i mean assisted me) that it was a gift to my daughter for mother's day. I went home snd the shoe was dirty. Like it was used & returned. I went back and asked for another pair. They said it was the last one for that size and also told me it was a display item and they can clean it. $165 dirty shoes they will clean and i will give it as a gift? Are they stupid? So the lady said they can order and will take 7 business days and stressed no saturdays and sundays. I said ok. Do i have a choice and now i have to give my gift after mother's day. Then here comes Bob, i will get it by friday. Yey. This was Saturday, May 6. Monday, May 8 at around 10am, i get a call my shoe is ready. I had a bad feeling. True enough, it was the same shoe and cleaned up. Still not looking new. I asked to see the display same size, it was a different size now. WOW. REALLY? You're all crooks there. Even sales are well trained. Poor elders i am sure are victimized. SAS, your name is getting ruined because of ppl like them. read more

Rude employees. Went in to buy some shoes for my grandmother. The gentleman (assumed owner) didn't seem to understand the difference between debit and credit, then was very rude when his mistaking the two caused my card to be declined. Never have been treated as poorly, man was very much a snob. read more