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    Martens Glendale Galleria

    3.4 (27 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 2 months ago

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    Julie R.

    I was in search for the Jorge II Suede DM, they didn't have my size at this location or the color I wanted! The associate Xavier asked if I wanted him to look at other stores for sizes, I said yes. It was a simple gesture in writing down the stores and how many of each colors they had in my size, but you don't get good customer service like this everywhere! Thank you Xavier, I was able to get the shoe I wanted in my size and in the color I initially wanted! xoxo

    This is the mask I was harassed about!
    Myranda T.

    me and mother were harassed by the manager. Even while wearing mask the manger followed up around the store told us to shop online and told us he would call security all after we told him we were just looking and didn't need help. We had our mask up the whole time and still he yelled saying mine wasn't correct. The whole staff watched as he publicly yelled at my mother and i for absolutely no reasons when I asked what his problem was he said me. I'm a black girl and my mother is white. He wouldn't explain why he was being so rude and just kept yelling.

    Dr Martens Jadon Max

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    3 months ago

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    3 years ago

    Found the shoes I was looking for, however the she is run by the most disinterested staff.

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    4 years ago

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    6 years ago

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    DSW Designer Shoe Warehouse

    3.7
    (168 reviews)
    6.7 mi
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    LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

    Went on a Saturday morning. There is parking, but it's not…read morefree. With receipt and validation 1.50$. I was told it was free, but still got charged in the DSW parking area. When I was driving out at the toll machine I was already trapped by a car behind me :( I paid and left... That being said.. As you walk in, looks like it's supposed to be a higher end warehouse shoe store. All the products look great, but the customer service... I tried asking for assistance, but it was hard to find someone and when I did, I felt like I was slightly disturbing their day. At check out, the person there seemed quite dismissive especially when I didn't want to sign up for a member or give any points away. As I finished the sale, I was trying to find my parking receipt and just said out loud my thoughts of, where is my parking ticket, with out even looking up, they said in quite a dismissive way and shaking their head, ' it was the first thing I handed back to you.' There was one person there who was friendly, but it did not equal the rest of my interactions. The products there are fine. Prices seemed reasonable. There was a nice selection, the store looked nice, but the personal experience there... well... when I first walked in and looked around, my expectations were high, but in reality not the best.

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    A fun elevator to enter the store!
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    Nike Well Collective - Glendale

    Nike Well Collective - Glendale

    2.7
    (40 reviews)
    0.1 mi

    Visited the store to make a few returns; the return process was smooth as we had our transaction on…read moreour app. The store is in the smaller side but Tory made our experience smooth. The selection at the store are not much but you can easily make an online purchase to be ship to your home for free. Parking to get to the store can be difficult. But it's not impossible. No bathroom inside the store.

    I had a very disappointing experience at the Nike Glendale store…read more I brought an online order to the store for a return on the 60th day after the delivery date, which is within Nike's published return policy. The store manager refused to accept my return, insisting that their store counts 60 days from the order date, not the delivery date. I explained that Nike's website clearly states the return window is based on the delivery date, but she replied, "That's my store policy," and told me to call customer service if I didn't agree. I called Nike Customer Service, but unfortunately the first representative incorrectly supported the store manager. To verify the policy, I called two other nearby Nike stores, and both confirmed that the 60-day return period starts from the delivery date. I then called Nike Customer Service again and spoke with a different representative, who also confirmed that the official Nike policy is based on the delivery date. I took my items to another Nike store, where they accepted my return immediately with no issues. This experience was incredibly frustrating and a waste of my time. Customers should not have to make multiple phone calls or drive to another store because a manager doesn't know or doesn't follow Nike's own return policy. I hope Nike provides better training to ensure customers receive accurate information and consistent service across all stores.

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    Martens Glendale Galleria - shoes - Updated June 2026

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