Poor experience on Monday evening (April 7). The entire team on shift was preoccupied with their own conversations rather than assisting customers. A small check up won't hurt lol other than that store is pretty small but nice, selection was limited read more

The boy Damien was extremely helpful and very knowledgeable on the product lineup, made the buying experience extra special, would definitely come back when I pick my 2nd pair of dr martins, Ingrid was great as well. Great store! read more

Service: nonexistant 12:07pm on a Thursday says it opens at 11 called arcadia twice because its the next closest no answer... Selection: locked up because no one is here. Value: Zero customer service please read more

I want to take a moment to thank the employees at this specific store. I've been here a couple times and each experience has been excellent! The employees are friendly, attentive, helpful, and patient. Each of you are very much appreciated because customer service is an art and you do it well! read more

Sabrina was the best! she helped me pick out my mary jane's that i've been wanting since forever! she was super patient with me and and helped me pick out the best pair! (: read more

If you want to walk around in big, ugly, masculine, heavy boots then this is your place! Don't even think about buying something online from this company. They don't accept store returns for online purchases. Who tf wants to return their merchandise through the mail and wait a month for their refund?! Not me!!! The online shopping experience has made shopping miserable for me. Thank you so much!!!! Ugly a** shoes. Also, they don't carry half sizes so you will have to go up a size and you'll look like you got big a** feet. Not a look I'm interested in. I want my $200+ back YESTERDAY read more

I was in search for the Jorge II Suede DM, they didn't have my size at this location or the color I wanted! The associate Xavier asked if I wanted him to look at other stores for sizes, I said yes. It was a simple gesture in writing down the stores and how many of each colors they had in my size, but you don't get good customer service like this everywhere! Thank you Xavier, I was able to get the shoe I wanted in my size and in the color I initially wanted! xoxo read more

Martens Glendale Galleria - Shoe Stores Near Me - Glendale, California

Walked in and was greeted right away. Got the size of my shoes and within less than 2 mins i got my shoes. Loved it and purchased it! All under 5mins.. Thank you for the amazing service! Will be coming back for other styles read more

Thank you to Carlo for the awesome service! This store had the last pair of boots in my size in the area. He put them on hold for me and made sure I was able to secure my boots! He also explained to me how to care for the boots and tips for breaking them in. Much appreciated, Carlo! read more

I don't wear Doc Martens, but my daughter does. She has had her other pair for several years. I am vaccinated and trying to return to normal behavior. I was very grateful that the staff allowed only a certain number of people in the store at a time and required people wear their masks properly. Thank you so much. We bought a pair of shoes. read more

me and mother were harassed by the manager. Even while wearing mask the manger followed up around the store told us to shop online and told us he would call security all after we told him we were just looking and didn't need help. We had our mask up the whole time and still he yelled saying mine wasn't correct. The whole staff watched as he publicly yelled at my mother and i for absolutely no reasons when I asked what his problem was he said me. I'm a black girl and my mother is white. He wouldn't explain why he was being so rude and just kept yelling. read more

Martens Glendale Galleria - This is the mask I was harassed about! - Shoe Stores Near Me - Glendale, California

Shoutout to Georgie (sorry if I spelled tht wrong). Thanks to you I found my sole- m8; love my Jadon Max's ! Totally helpful in sizing and also deciding between styles- very informative and super rad. Store is very clean and the employees are super chill and friendly. 10/10 dr martens for sure read more

Martens Glendale Galleria - Dr Martens Jadon Max - Shoe Stores Near Me - Glendale, California

The manager Jeralyne wasn't helpful in an exchange on a minor issue. Said she had no more of that size but lied. Another associate found boot pair and was able to swap them. If she is the manager, very poor service. read more

The staff were really nice and accommodating with the sizes I wanted to try on. One staff member named Alfred went above and beyond, my boyfriend and I were really pleased with our purchase and the service. read more

Just want to give a shout out to out to Sean. We had called ahead of time to see if we were able to exchange a size that I ordered online and he explained everything well and just had a good attitude the whole time, when we got there everyone was super nice and accommodating. We even bought an extra pair of docs myself since originally it was just for my husband! read more

If I could. -5 stars I would. If you can't hear your customer over the music, then it's too loud! Would it kill anyone one of the employees to help an older person to lace up a boot or two ? I'm sure it's hard work watching a 55 year old man get up and down to help his wife ! Even Vans are a 1/4 the price but the staff and service puts this store to shame ! Even during the final stage of paying for said boots , the guy behind the register was acting like he was so miserable and just flat out wanted to be somewhere else. If this was the last shoe store left the Glendale Galleria I would drive to San Diego before I came here again ! read more

I just want to say thank you to Kimberly for helping me find the perfect boots! The store was close to closing and she was super helpful and welcoming, definitely will come back again! read more

I just wanted to say, Thank you Yorgy! I was planning to try on and purchase 1461 Mono Smooth Leather Oxford shoes. So yesterday, I decided to go to the Dr. Martens Store at this Glendale location. But before going to the store, I was a little bit concerned with all of the negative reviews on Yelp, so I had no expectation about their customer service at first. I visited around 11:30am and it was not too busy at the time. When I got to the store, employees welcomed and greeted me just like other retail stores. An employee named Yorgy, helped me with my purchase. I have asked at least 4 different type of shoes, including 1461 Mono shoes I intended to purchase. She was kind enough to bring out all of the shoes for me to try on, and she kindly helped me figure out what shoe size works best for me. The conversation and interaction with Yorgy were really great. I felt very comfortable asking her questions about the shoes, and asking for help. Yorgy provided me with an excellent customer service which exceeded my expectation about their store and its service. That's why I am writing this review to appreciate Yorgy's help again and to give everyone my insights on this store at Glendale. I will definitely go back to this store if I want to purchase different pair of Dr.Martens shoes. read more

Friendly and helpful customer service. I was able to visit the store during non peak hours and left a happy owner of some Made in England eight eye boots. Their stock was on point and suggestions during fitting very helpful. The staff were genuine proponents of the product they sell. I love my boots. read more

Found the shoes I was looking for, however the she is run by the most disinterested staff.

BEWARE of the manager Damian if you need to return a pair of shoes. He is UNFAIR and UNREASONABLE. Damian wrongly accused me of wearing the shoes and would not give me a refund or store credit. Very bad customer service and I will NEVER shop at this store again and I will tell all my friends NEVER to shop here. Read other reviews posted here. Others are saying the same thing. read more

If I could give this store no stars I would. I came on Black Friday to return a pair of shoes that did not fit. I called prior to driving 45 mins to ask if I couldn't find my receipt if they would be able to look it up in their system with either my CC info or whatever would be needed. As I'm waiting in line a worker comes up to me and asks if I have the receipt. I explained what happened and that I called and he IMMEDIATELY shut me down. He said they have no access to any past info and that I couldn't have spoken to anyone here even after showing the store number on call log, he told me the only thing we could do was exchange. A girl covered his position at the door and as we approached the front of the line she asked if we were doing a return and I said I was trying to but the guy that just went inside said he couldn't look up our info. The lady said to speak with the manager and he'd be able to do it for us. We walk to the cashier and the same guy approaches us and tells me did I change my mind about exchanging. I said no the lady said I could speak with the manager and he'd be able to help me. He immediately shut me down again saying he was the manager and he couldn't do it for me. How does everyone in the store have the same information expect for him?! I ended up leaving not exchanging and called the store in Culver City and explained everything and they were more than happy and willing to print my receipt from THEIR system and return the shoes for me. They made the process so easy for me. The manager at Glendale was so rude and lazy that I had to drive 1 hour away just for someone to help me! That manager is horrible, worse experience ever! All of the reviews are complaining about the same manager and I don't blame them! read more

The girl Joey was very helpful and knowledgeable. Would recommend this specific location to others solely because of her! She also had very good style. read more

I love Dr. Martens products but the customer service at this store was extremely lackluster. The staff honestly could have provided better service, the overall buying experience was uncomfortable. To top I off it wasn't even extremely busy in the store due to the limited amount of people allowed due to Covid restrictions . Do yourself a favor and shop at another location or online store. read more

I came in for new boots and Alberto, Anthony and Damian were so helpful! I was able to get the boots I wanted very quick and they were great in assisting me! Thank you guys! Will be back here definitely! read more

Visited 2 times and got great service from Joey! They were very patient, helpful and a delight! I enjoyed both visits and would definitely come back if I get treated the way Joey treated my friends & I. I definitely recommend coming over and shopping with Joey from Dr. Martens! read more

So I had just gotten a brand new pair of dr. Martins for my birthday. When I opened the box I realized they were the wrong size the next day which is today I came to this store so I can exchange the size. When I showed them the shoes the manager immediately accused me of wearing them. How could I wear shoes that don't even fit me. The manager Damian was going back and further with me just accusing me . I felt really disrespected as a customer and attacked as well . He went to the back to the back to see if he has them but less then 10 secs. He comes back and says we don't have your size. He didn't even check . He went ahead called a different store in the back to check if they had them. Why could he do it in front of me to verify ? He probably told them I had worn them . Which I have not ! After he was trying to give me ADVICE into next time clean the boots . Like I said I NEVER WORN THEM . I guess the little dust was consider worn . The have been in the box . The whole time. This is just unbelievable. read more