Saturday June 27th.... my mother and I walked into the Coach store at the Glendale Galleria (mind you we do not live In the San Fernando Valley) with 2 tote bags and 1 small luggage FULL of Vintage/Older Coach purses AND matching wallets... BEFORE we came into the galleria I called the store and spoke to a lovely woman named Brianna. I explained what we had, and if we could schedule an evaluation on our "numerous bags" she kindly said they would of course prefer we come in during the week when it's "slower" but to come in today, we more than likely would need to have a seat and wait until someone could help us. (I explained no problem ..and were grateful for the time) we walked into the store around 5:30pm... there were probably 5 customers in the store and a handful of employees. NO ONE at the register buying anything (at that time) Spoke to another employee a male... with a lil man bun he was kind enough to take 5 minutes out of his day....to assist my mother and me and look thru our bags to see "what they would and wouldn't" take back for the re-loved/re-claimed program. (as they only take back ORIGINAL COACH not ANYTHING from the outlets) He then said let me go speak to my manager I'll be right back..**out of like 15 bags only 5 qualified, for the program**. He returns and apologies His manager says they cannot help us today, we would need to return during the week...AGAIN we don't live in Glendale or even a 30 mile radius! I explained this to him again (man bun) and I said great that's not what I was told over the phone and how disappointing- I asked for the managers name "Johnny" who never bothered to come out of the back room to greet any of the stores customers, check on employees etc. Our plan was to trade in our bags - for whatever anounts the store was willing to give us... AND make new purchases today! My mother was looking at a 800$ bag, I was looking at a 600$ bag and a pair of shoes. no one ever asked if we were interested in anything else etc. I thanked man bun for his time, asked for his managers name again (so I could make a complaint..cause I will be writing a letter!) We packed our bags back up... and left the store. I am baffled by the lack of customer service and leadership this "manager" showed his/her employees. Great Job Jhonny ... I will be taking this complaint ALLLL THE WAY UP THE CHAIN! Thank you Jhonny for such a sour experience...as my mother and I will NEVER spend another dime with Coach. read more

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I didn't realize there was a Coach Store inside Glendale Galleria. We visited January 1st on weekday later in the afternoon. The store was busy with shoppers. What attracted us to check out the store is the beautiful Christmas tree sitting right in the middle of the store. Coach Store has plenty of selection and variety of new styles and colors. As soon as we walked in th store we were greeted and informed to let them know if we needed any help or have any questions. Great customer as soon as we entered the store. The Coach Store is also very clean and well stocked with merchandise. Such a pretty and eye catching store. Telling my circle of friends and family that there's a Coach Store in Glendale Galleria if they don't know about it yet. read more

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I recently placed an online order for the Mini Jamie Camera Bag in Sketch Signature Canvas as a gift, and unfortunately realized afterward that there was no option to add gift wrapping. I contacted Coach's online support, and they recommended I visit a store to purchase a gift box. When I visited the Glendale Galleria location, I was initially flustered due to the confusing online shopping experience. The website seems to switch between retail and outlet inventory depending on availability, which made it unclear where exactly I had ordered from. While explaining this, I overheard a sales associate comment, "How do you not remember where you ordered it from?" which felt a bit dismissive and added to my frustration. (Rude) Reason I don't like shopping in store. Thankfully, Nichole completely turned the experience around. She was kind, patient, and went out of her way to help me, even though I hadn't made the purchase in-store. Thanks to her, I was able to leave with exactly what I needed to make this a perfect gift. The bag is beautiful, and now it's ready to be given to the birthday girl this weekend. Nichole's exceptional service truly stood out, and because of her, I'll definitely be returning to this location in the future. Thank you so much, Nichole! Only if Nichole is there. read more

The Coach Store - the Mini Jamie Camera Bag in Sketch Signature Canvas - Leather Goods Near Me - Glendale, California

This is my second time purchasing from this store, I don't know if my age or the way I look makes them act weird towards me, but they always act a certain way. The first time me and my boy friend purchased they threw my bag in the box without wrapping it nicely at all, and the most recent time we bought from them I got no box at all and just a bag, they seem to discriminate badly will not be allowing them to get commission from me again. read more

I went into the coach store. A lady by the name of Rose helped me out was very kind at the beginning when I was purchasing my wallet she sold me a tag with a name on it. When I told her it was incorrect the spelling she changed her tone of voice, and instead of honoring another one she sold me another tag and I had to pay the difference for her mistakes. I was very dissatisfied how she couldn't eat that amount after I had spent money at that store read more

This is the absolute Best store ever! We went in to get my daughter some pink sunglasses she admired earlier. They looked fabulous on her! While I was looking over the purses I saw a blue one that caught my eyes. Christina was the Associate that helped us out that day. She was professional and very knowledgeable about everything Coach. She was doing so much I thought she was the manager. She told me I had a lifetime guarantee of cleaning my bag. She also gave me a tag with my name engraved on it which was awesome. I have bought many purses from Coach but from the Outlet or Macys and they never tell you that nor give you a tag with your name on it. From now on I'll only buy from the Coach store. She also gave us waters with Coaches name on the bottle. Christina could communicate and have an understanding of what the customer wanted. This store got people of all races. and ages in it. She took care of all of them to their satisfaction. She made our time in this store a happy memory. If you go to this store ask for Christina. For a while I had stopped buying Coach purses but Christina had lit the fire in me I thought I had lost. Thank you Coach! read more

The Coach Store - Christina at Coach - Leather Goods Near Me - Glendale, California

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These girls were nice and the merch was cute , got some nice shoes , I have always loved coach . I don't care what 21 savage says about coach I will always rock coach handbags and shoes . The girls were super nice and acted normal not rude or prissy like some other shops clerks . Thanks sweeties ! See you ! read more

The Coach Store - Beauties ! Been looking for the classic pointed toe . In the midst of all the ugly trends , there is coach providing the classics . - Leather Goods Near Me - Glendale, California

El pasado sábado, 23 de diciembre de 2023, tuve la maravillosa oportunidad de recibir la asistencia de un empleado excepcional en la tienda Coach: ¡David! Quisiera expresar mi gratitud hacia él por su paciencia y amabilidad, incluso cuando me sentía un poco abrumado. David no solo fue increíblemente servicial, sino que también demostró ser una persona sumamente amable al permitirme recorrer la tienda mientras él cuidaba de mis bolsas. Su actitud generosa y dedicada hizo que mi experiencia de compra fuera inolvidable. ¡Gracias, David, por hacer de mi visita a Coach una experiencia tan positiva y memorable! read more

Try hard retail workers forgetting they work in cheap luxury. Bought two pairs of shoes, the wife ended up not wanting them so I came in to return (her pair never left the box after leaving the store). The employee and manager told me they were "unreturnable" because of marks on the bottom stating "even if you try them on we cant accept them" which makes zero sense considering they let literally anyone try on shoes in the store. Ended up taking a wet wipe to them and returning them at the grove. Pretty ridiculous considering how much money ive given this company. read more

Coach in the last several years has really regained so much popularity! Their bags are really giving! I decided to come in and partake in a new program that the brand had called the the Coach (re) loved exchange, it's where they give you store credit for your preloved bag. They only take prestine all leather handbags purchased at the retail store and no outlet styles. The store manager AJ helped me out with the process and let me tell you, he was AMAZING! LV/Gucci/YSL ain't got nothing on these sales associates! They were all wonderful and made me feel comfortable shopping around and choosing a bag to use my credit on! I left happy that I was able to partake in this program and I was also able to purchase a bag that I had my eye on! A win win! If you are in need of a sales associate please ask for the manger AJ! I'll definitely be back soon! read more

It's ok........ ............,...,,..........................nothing special, sales people were meh!, the products were ok

Last minute holiday shopping! David was super attentive and helpful! He helped us with our items and was super helpful and respectful!! Thank you for making our experience at Coach pleasant, David!!! read more

"COACH" is a disaster of a company. I received a gift on valentines day, which i returned a few days later. The item was purchased in cash therefore the store manager stated that a refund check would be issued. It has been 3 months since no check and i still have to wait 3-5 more weeks for a check less than $500. The Glendale team has been very accommodating but nonetheless i have been very patient and this situation is out of control. Is the company struggling financially? Why is it so hard to provide a refund? I even asked for the check to be mailed to the store to ensure it doesnt get "lost". This is BEYOND outrageous ....corporate owes answers and additional compensation at this point. This is not acceptable to return an item and wait 3-4 months to be issued a refund. Disgusted to say the least, stay away from this company. If you like coach purchase it from Bloomingdale's or Macy's. That way you dont have to wait months for a refund. read more

What a great experience I had shopping at Coach the other day. I haven't stepped inside a Coach store in close to 15 years. I came across this store and was immediately greeted with an open smile and asked if I needed any help. I simply stated I was window shopping and that window shopping turned into a couple of purchases. I was able to meet the entire team as I was roaming the store. All very helpful, smiles and even having a good couple of laughs. I ended up buying multiple items indulging a tote, sunglasses and a few other items. A special shout out to Rose, Kiki, Mara, Silvi and even the store Manager, AJ, came outto introduce himself to thank me for coming and shopping. I will definitely be back! Coach really stepped up! Not that I was ever dissatisfied. read more

Love this store they are kind and welcoming. AJ is awesome and the rest of the team. My favorite store.

I placed an order and didn't receive the product I had purchased the box integrity was destroyed as well. read more

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I recently visited this Coach store with my two friends on 12/29 between 1-3 pm. I had received a brand new Coach bag for Christmas and I was looking to get the bag tag engraved with my initials. I approached an older woman who was standing behind the wallet counter and I inquired about what I was looking for, before I could even finish my sentence the sales representative interrupted me and quickly said "No we're not offering that service" before she could continue she started touching my bag that was on my shoulder with a disgusted look on her face "and is this from the Coach outlet?" (this shouldn't matter as it's still a Coach bag) she finished her rambling by saying "No we don't do that here" I quickly turned and left after being properly embarrassed by this rude employee. Today I visited the Coach South Coast Plaza location and I was serviced by the kindest employee who let me know they do offer engraving at Coach store locations, and she got my bag tag engraved with my initials! (They also did not say a single thing about my bag being from the outlet) I seriously recommend taking the time to make the trip down to South Coast Plaza location for amazing customer service. If you would rather have classist and entitled employee attitude, then maybe stick to this Galleria location. read more

If you have the chance to visit Kat here, run and do not walk. She made me feel so special while picking up something. She's very good at her job! read more

This review is long overdue but it's here now. I came to the store during Christmas Eve and I was at a loss because it was so busy. I spoke to an associate named Dave and I described to him what my mom's style is and he immediately showed me a Rogue bag. According to him, it's the best bag that Coach makes, and I agree! I ended up getting the saddle brown color for my mom. I am definitely eyeing a black one for myself. read more

I walked in with the specific purse in mind to buy as a gift for my mom. I approached a young man on the sales floor and directed him to the purse I wanted to buy. He was going to have me purchase that specific display purse. However, the display purse had dirt and minor imperfections which I obviously did not want to buy as a gift for mother's day. So, he huffed out to bring another purse which we looked at and it seemed okay. I asked if he could wrap it as it was a gift and he agreed. He took quite some time to box the purse, no matter I paid and went on my merry way. That is until the moment when my mother unboxed her gift that I noticed the boxed contained the display purse.... My mom isn't the type to look a gift horse in the mouth, so she refused to allow me to return and exchange it. Great. I'm really upset at this still which is why I've taken so long to review. Oh, and btw... no dust bag provided. Avoid this branch, seriously. It'll save you the headache. read more

Today I was kindly helped by Cristina! I had a small problem with a bag that I had just purchased.. and as soon as I came in, she promptly greeted me and answered all my questions and concerns! Thank you Cristina for your warmness and help this evening!! Really appreciate the amazing costumer service! read more

I purchased some shoes online... I've always been very hesitant on going to this particular Mall since it's infected with rich people who look at regular people like me down (not all of course). I was relieved when I went to The Coach store that I was treated equally and with the upmost respect (unlike Nordstrom's). I apologize I didn't get your name but the manager/supervisor was phenomenal. Thank you for being so helpful! read more

This Coach store in Glendale will go above and beyond to make sure you have a pleasant experience! Look for sales assistant IZZY, the next time you are in this store and I guarantee that you will have a pleasant experience. Not only is Izzy so professional, she has a fun and very positive attitude. I needed a gift for someone who lives in Glendale but I live in another city far away and Izzy did the ordering, wrapping and communicating with the recipient for gift pick up and delivery. She is awesome and a pleasure to work with. There are other stores out there who are so strict with their rules and guidelines and there are stores whose main goal is excellent customer service and I must say that this Glendale branch of COACH certainly prefers the latter. THANK YOU IZZY and thank you to the whole staff of this branch for always putting the customers' needs first! read more

Horrible and nasty products. I was given a thick and ugly wallet was a gift with full tags. I tried to exchange it for something less tacky. I was accused of "possibly" stealing it. Horrible return policy. Coach is cheap. read more

Roxy!! Is absolutely the sweetest ! I came into the store not knowing what to get my mom for her birthday and I was like low key freaking out. I swear if it wasn't for Roxy helping me decide my mom would have put me up for adoption... dead serious. BUT thankfully my mom was liviiiiing thanks to Roxy! Thank you !!!!!!!! read more

Coach has always been my go to for wallets. They are well made and last a very long time. So when I need to purchase a new wallet or want to get quality leather goods, this is the location for me. They have a great selection of items and the level of customer service I receive here is exceptional. The associates that work here are attentive and very helpful. If you are ever in the market for Coach items come here. You will not be disappointed. read more

This location has Terrible service the woman who tended to me this past weekend on 4.18.15 at about 530-630pm was so rude to me and my boyfriend. She didn't just roll her eyes (more than once!) you could Hear her eyes rolling. read more

I came in recently to buy a gift for a family member and was surprised with their customer service. I called in for a pick-up and they had the item ready for me. Izzy was very helpful and so was the other staff (it was a Sunday afternoon). I did not experience any kind of bad customer service nor unprofessionalism. In-fact, I stayed a bit longer in the store because some of the item on display catched my attention. They told me to take my time and keep checking back to see if I need assistance. read more

The worst place for costumer service. The manager has an attitude as she owns the whole company, this is one of the reasons why companies go bankrupt, when the quality of service is low it obviously represents the value of the company and as from now I will not see myself coming to Coach anymore. If you want to survive on this competitive business please coach review all your managers work ethics and costumer service performance. read more

This place is a disgrace to the Coach name. I recently went here with my colleague last week and bought 2 Coach bags. We were told one of them was not released and no one had it but it could be pulled from the back. So, we got excited and happily bought the gathered, leather Sophia bag. What happens? We go home and BAM it's on EBAY...EVERYWHERE! Not released, my ass. The sales guy lied to us. Went back the next day to return, the manager, Nikki, was completely rude. Treated my colleague, who happens to be black, like a second-rate shopper, when she is an attorney. My colleague asked for help with bags, and Nikki kept rolling her eyes, but happily helped anyone else in the store. Needless to say, Coach is not on our list anymore. My colleague and I were treated with such poor attitude and even hints of racist undertones in her remarks ("Um, this one is $700.00, I don't know if it is in YOUR range") Oh really? Well we will take our business elsewhere. Just for FYI, we had to take this incident up to corporate and the district manager, Jenifer, has proven to be no help .Thanks a lot Coach...suck it. read more

I turned 30 and just got a big promotion at work, I was thinking "I'm a grown up now- I'm gonna get a grown up purse." I saw my boss carry a terracotta Sophia, and I fell in love. So in to Coach I went. So JC helped me, and she was super nice, super sweet. But a higher end purse called the Madison carryall caught my eye. They didn't have it in the terracotta at the store and she happily ordered it online for me to be sent to my house. It arrived within 7 days, as promised. But the Coach sign was askew. I asked my husband if he sees it, and he said.. "yeah, it's five degrees off." So in to the store I went. Well.. this is where it got ugly. This girl, not JC (and who should remain nameless cuz I don't want her to lose her job), was not happy I was returning it. She said "I don't see it" when I told her the symbol was askew. I was like.. whatever and started looking around and trying on the purse. Another sales person was nice though.. she was helping me out.. because I went back to the Sophia and I couldn't decide between the Sophia and the carryall. And she was like.. "the carryall carries your ipad. I think it would be more suited." While her colleague was just looking unhappy I was returning it at all. So I decided on the carryall. The girl offered no apologies for the inconvenience because she thought I was making a big deal out of something she didn't "see." No express shipping, no discount, nothing. I had to wait another 7 days for the same purse. 7 days later, the second purse came. And again, the coach sign was askew. I called the Pasadena one this time, and told them what happened. And they said.. "oh really, bring it in and we'll assess it." And you know what? What a difference! Like I came in, the girl agreed with me right away that the sign was "falling off", and let me play with the purses while she did the transaction. She showed me wallets, told me oh here's some new colors.. in short, she made shopping fun. And she apologized for the inconvenience. And she offered express shipping so I could get the third version of the same purse in three days. There ya go, Glendale Coach! That's why you got a 2 star. Because of 1 person not making shopping fun. Unlike Pasadena Paseo Coach, who makes shopping super fun. And don't question my returns, okay. I paid $500 for a purse, sue me if I want it perfect. You're high end, you should have standards for your products. And your service for that matter. read more

I got a fabulous yellow purse as a birthday gift. I'm just glad that I wasn't the one in there to buy it. Had a strange experience when I was pregnant, and ever since then I'm not too big of a fan of this Coach location. Ok, so I had put on a few pounds and was into my 6 month of pregnancy. The woman who greeted me as I walked in asked me if I was having twins. When I answered "no", she went on to ask her co-worker "Doesn't she look like she's having twins?". The co-worker then agreed. Come on people! You don't tell a pregnant lady that she looks like she's having twins, especially once she's made it clear that she's only having one!!!!!!!!!!!!!!!!! Just because someone's pregnant doesn't mean you can freely comment on their weight. Ok, now I feel a lot better after getting that off my chest. FYI, I have a beautiful 10 month old and I'm back into my pre-baby clothes :) read more

This isn't really an issue with the Galleria Coach store, but with the company itself. I've posted it here because it was purchased through this location. My daughter gave me a Coach wallet for Xmas. I wanted a smaller version and returned the original to the Coach store in the Glendale Galleria. They didn't have the one I wanted in stock, but they suggested I have one shipped to me. I agreed. About a week later (no Express shipping provided or even offered), I received a brown paper envelope with the wallet. It was wrapped in some tissue...that's it. A $175.00 wallet, and Coach can't afford to put it in a $3 box? I then sent a note to Coach, using their website. It's been over a week and not a peep from them. This experience has made me believe that Coach is now coasting on their incredible reputation and no longer feels they need to live up to the quality image they've established. I'm seeing more and more less-than-stellar Coach reviews on Yelp which might support that theory. I've patronized Coach for years but there's a LOT of fantastic brands out there that are working hard to EARN a customer's dollar. Coach has obviously forgotten "the devil is in the details" and it always will be. I am SO over Coach read more

This coach store has limited stock on hand... Every time I'm there they have to ship... I'm better off ordering on line!!!

After looking at handbags online. I went to the store with the intent of buying a Christmas present. However, I didn't recall the name of the model. I looked at the picture long enough to remember the basic size and shape of the purse. When the salesgirl asked what I wanted. I said I'll tell you when I see it. I noticed she had an I-pad with the catalog online. However, she did not offer to let me browse thru the pictures. She just put away the I-pad and half-heartedly began asking for a description of the handbag. After spending less than a minute helping me. She just walked away. After receiving such lousy service, I decided to go to the Apple Store and purchase another type of gift. read more

I do not like Coach at all myself but I come shop once in a while for my friends overseas because it's cheaper in US. Employees here are the fakest I have ever met. Customer = Commission$$$$$$$ that's ALL they think. Disgustingly fake smile makes me want to puke! Last time I bought a $250 purse and he just put it in a paper bag with one sheet of tissue... NO BOX. Are you kidding me!?????? and my mother in law asked him to put it in a box....he gave her a look. Really not nice Awful employees downgrade the company's name. Coach needs to find better people to work for them with much more respect. Coach is a junk. I hate Coach even more now. I would NEVER shop for myself. read more

So I found a really nice wallet here that I wanted. It had a stitch sticking out that wasn't right. So, the associate, a couple of weeks ago told me they'd get more. I came back. Rushing. 8:50PM. They didn't get more. We can ship it to you, this is how luxury brands FAIL. If you tell me you'll have more, get more. It was the exact same wallet I touched here weeks ago. Nasty. They think we should buy stuff that's been on display for weeks? Yuck yuck yuck. read more

Not the "noses in the air sales people" that I've experienced at other Coach stores, even Coach outlets. Sure, you do get that general greeting, "Welcome to Coach!" But here, they go out of their way to cater to you. "Is there anything in particular you are looking for? Why don't you try this and see if it will better suit your needs." Three times I have wanted items that they didn't have at their store, so they checked which stores had them and all were delivered to my home free! Once, I even received a hand written card from the saleswoman, Lisa, who handled my transaction. I've been to the Coach in the Paseo, Hollywood & Highlands, Beverly Hills and they wouldn't even give me the time of day... at least here, I know my business is appreciated. And as soon as I enter, "Hello, Theresa-how are you?" read more

What can I say Coach has great quality, simple designed bags. I enjoy a Coach bag but still pretty pricey for my taste. If you have $400+ to spend on a bag, go for it. The staff is more than willing to help you spend all the money you want to spend. I can guarantee there it will not be crowded. read more

Shopping at the Coach store for a dude can be quite a daunting task. All I wanted was a new wallet for my dad. Thankfully enough, I was assisted by an associate named Donna and it made my experience swift, convenient, and very pleasant. Just the way I like it. I couldn't have drew it up any better. read more