I had an awesome experience here, and a big reason why was Andrew. He greeted me with a welcoming smile, made me laugh, and had such a positive attitude the whole time. He was friendly, helpful, and made sure I had everything I needed without making me feel rushed. You can tell he genuinely enjoys helping people, and that kind of customer service is hard to find these days. If you stop by, I definitely recommend asking for Andrew! read more

Ivis was the best sales person I have ever encountered at a retail store. He was so helpful and friendly! I loved his personality and was lucky to have him help and give his advice. I bought 4 pairs of shoes from him . Thank you ivis read more

Shoe Palace - Shoe Stores Near Me - Burbank, California

Been there for 20 minutes with lack of costumer service and accommodation, three employees and all are busy talking with Eachother and not focused on helping me and more costumers around the store if they needed anything , now I understand why there's a lot of items on sale. Sadly dissatisfied read more

Ashley and Nicole provided exceptional customer service , will definitely be going back

I finally had a chance to come visit this Shoe Palace inside Burbank Mall tonight. I been to this mall so many times but never visited this store until now. They were not busy at all when I was here. When I walked inside, a worker greeted me and asked if I needed any help but I told her I was just browsing. She left me be and I went to look at their Nike shoes. They had some nice collections but the prices will vary here so be aware. I also took a look at some clothing and hats they have here as well. If you walk further down the store, you'll see that they have some Adidas shoes and puma as well. read more

See all

Writing this to say Thank you! The customer service I get at (BURBANK) Shoe Palace is incredible. Every shoe store I walk into I feel or uncomfortable asking for another size. They honestly smile and say okay and no problem even if I try 10pairs and not buy any. I asked for 2 employee names because I really appreciate them Harina & Jaden they helped me with my kids sizes with smiles and respect. read more

Shoe Palace - My purchases Pandas & adidas - Shoe Stores Near Me - Burbank, California

Happened twice, I asked for a shoe in my size they bring me one shoe. This practice is discriminatory. I'm a 40 year old Black woman who's been collecting sneakers since I was 10. Bringing me one shoe means I'm your mind or companies belief is that if you bring me two I will dart off with said shoes. Although dressed down I'm always wearing a decent pair of kicks myself. I have a 401k and buy stocks. Not all black people steal. I resent the fact that this has happened multiple times in this same store. I bought a pair of Jordan 3s and a pair of foamposites today. I asked about it and the young lady said "you know some times I ask if people want both shoes, but yea people steal". Right I'm a heavy 40 year old I'm not running off anywhere fast. I'm done going to this establishment and I would encourage people to at most try on in store if you don't know your size but don't shop here. I've been living in Burbank for 15 years, black people aren't the ones running off or committing crimes in this area. read more

Diana was awesome! I've been looking for a very specific color and style of shoe for work purposes. 8 hours of retail means I need a sturdy shoe, and Diana clocked that right away. She knew exactly which shoes would meet my needs, what styles were available, and what would work with my budget. Not only was she knowledgeable, she was empathetic and understanding of why certain shoes would be better for me vs. others. Diana's experience is the reason I'll be coming back to this store for my next big shoe purchase. I know that even if my dream shoe isn't on the shelves, the workers will help me find a suitable alternative or give me ideas for workarounds. As someone who works in retail myself, she gave me the experience i hope to give my own customers each day. I'd hire her if I could, she deserves a raise! :)​ read more

I entered the store to purchase a pair of Air Force 1s. As soon as I stepped inside, the atmosphere was different. Everyone was incredibly welcoming, especially Diego, the store manager. He made me feel at ease and went above and beyond to assist me. I couldn't have asked for better help. He was ready to help me find the right shoe size for a Christmas gift. I'll come here in the future for sure. read more

0 stars if I could. They don't want to follow their own return policy. I tried my shoes IN my home and obviously walked around as I would in store too. They were super uncomfortable and hurt me. Brought them in the next day and they're telling me it's heavily worn. How can I "heavily wear" shoes in 24 hours? Makes zero sense. All 4 employees giving me a blank stare - USELESS. Only wanna be "helpful" when selling. When returning, they have the worst attitude problem. Never shopping here again or recommending them to anyone. Hope they go out of business :) read more

Made it here for a early Mother's Day trip. Harina was super nice and helpful with finding my mom a gift. Definitely recommend asking for her help read more

I visited Shoe Pavilion at 7:30 P.M. Today, Monday, June 5th and was disappointed by the poor customer service provided by two employees (one wearing thick fake eyelashes, and the other with long straight brown hair) both not wearing name badges to identify themselves. From the moment I walked in, they seemed disinterested in helping me find what I was looking for and were not friendly or welcoming. When I asked them for assistance, they were unhelpful and dismissive, making me feel like I was bothering them. I asked for shoes in my size and they told me to go to the women's section for my shoes. The women's section only has size 6.5 on display and was of NO help. I asked them again for help and they were again rude and dismissive. Their lack of professionalism and poor attitude made me feel unwelcome and uncomfortable in the store. I was hoping for a positive shopping experience, but unfortunately, the behavior of these employees left me with a negative impression of Shoe Pavilion. I hope that the management team takes action to address this issue and provides better training to their employees on how to provide excellent customer service. Until they do, I will never shop there again. read more

Went here on Saturday afternoon looking for shoes, I found some new balance shoes I was looking for, lots of employees just standing around and ask one for help, they found my shoe size and I liked the shoe, but the girl sales lady said if I buy the shoe there's no return, well you have to wear it a while to see if it works! This place is shady! Went to Glendale galleria and champs people found my shoes right away with a return of 45 days! ! Go to champs in Glendale way better! read more

A newly opened store located next to Sears at the second floor of Burbank Town Center. While it's true that the mall is in dire need of new tenants, another sporting goods store isn't what we are looking for. I believe the mall has already more than enough stores with the same line of goods and commodities. I will be honest to say that after my visit today, I might not set foot again here unless they have a massive clearance sale. This isn't a store that will cater to my needs. I usually go to the outlets if ever I'm in need of a more decent pair of running or walking shoes. The store is very clean and well organized. I saw four members of staff, a pretty good number of employees on a weeknight for a store like this. However, I feel that the stocks are very limited especially the sportswear. read more

See all

This place has the best customer service. I was helped by a beautiful girl name Kenya shout out to her, she went out of her way to accommodate my shopping needs and got me the kicks I wanted. Definitely recommend this place. read more

Thanks to Carlos to Mark for helping my girlfriend and I choose shoes. We appreciate it read more

Shoe Palace - Shoe palace - Shoe Stores Near Me - Burbank, California

Hands down the BEST customer service. The people today were the best like always. Only store I come to to find what I need and always feel helpful. P read more

Shoe Palace - Shoe Stores Near Me - Burbank, California

Great service They have all the selections Super value for money Don't go to Finish Line Shout out to the three employees who helped us Amber, Kenya, Diego - thank you! read more

Whoever was working at the 4pm shift. We walked in with the hopes of buying shoes and picks out some to try. It wasn't busy at all and yet we waited 10 minutes for the workers to still not get the sizes. We were told the 2 shoes we asked to try were in the back. One worker went to the back for a long period of time and came back with someone else's shoes, walks away and assigns someone else to grab the shoes we ask for. Now this new worker comes over and asks us what shoes we would like to see. We told them that the other coworker had already taken them. Then they proceed to go back and forth to each other to the point it we decided to take our business elsewhere. It wasn't the time that upset me but the lack of communication and customer service. read more

Doesn't even deserve a star! Employees are too busy flirting with each other to acknowledge customers there! We basically did their job for them! read more

I just want to give a huge shout out to the staff at Shoe Palace in particularly store manager Kenya and her crew Kat and Emily. My daughter had a huge basketball game and had little to no time trying to find a black shoe to match her uniform, but after a lot of trial and error from my "picky" daughter lol the staff was able to find a shoe that fits her perfectly!!! I can't express how thankful I am to you ladies. Great Work!!!!!!! read more

This location is very small compared to other location. The mall is kind of a dead location so i would understand why the store is kind of small. But the frustration I had when i called in to ask if they have any NBA jersey. They said yes but when i got there they didnt have any. Eh I would rather go to a footlocker or champs. read more

Great customer service experience. Please see store manager Kenya. 1st class professional. Going above and beyond. Definitely will be coming back. read more

I called before showing up and Eric was nice enough to assist over the phone that they did have the new Jordan instock, so I don't waste my time going for nothing. Once I got there Eric and Nick was greeted me right away and assist with the shoe I called for, easy transaction. Found inside the mall second level, far end near H&M. Plenty of parking in structure. read more

Great environment! Great workers. Kenya is very friendly and helpful. Great experience

I had the loveliest experience at shoe palace! Was greeted by Kim and Jose with huge smiles and eagerness to help. I love the customer service here:) read more

good selection, good deals, and great customer service. would go back. wish they had a tip jar to reward the customer service

On 12/28/2020 at approximately 3:45 pm, I came into your store to exchange two hoodies and a pair of Jordans I purchased for my brother. I had a receipt which I showed to you sales representative Josue No 15240, and told  him I wanted to walk around to see if I wanted anything. I looked around and there were other patrons around trying their shoes as well, I looked at their benches and they had their shoe boxes right next to them. Some were walking around, some were looking in the mirror to see if they liked what they were about to purchase. I found a pair of Jordan's that I really liked and asked Josue to see if he had them on size 9. He then went inside and came back with a box in no time. He then opened the box and handed me only one foot of the pair, and kept the other foot of the pair behind the counter with him. I found it a little weird because I saw all the other patrons with both pairs on their bench, but I went with it, I sat down, and tried the right foot of the pair. As I was getting ready to request the other side, another sales person approached me and asked me if he could help me with anything, I then requested the other side of the shoes. Josue then looked at me and said that if I wanted to try the other side I would have to get the shoe from the display. I looked at him, and pointed to all the other people in the store with their boxes on their seats. Josue then reiterated by saying that it was store policy to only hand one foot of the shoe to customers. I again looked around the store, and the only difference between the other customers and me was my skin color. I was the only black person at the store. I felt wrong, humiliated, small, you know, I have done everything right in life, I have gone to school, educated myself, tried to stay out of trouble, just so I don't play into the stupid stereotypes society wrongfully input on black people, just so I would never find myself in a situation like this. As it was happening, I gathered enough dignity to calmly ask Josue for my money back. You know, the thing about racism today is that it can be very subtle. Josue did not call me the N word, or denied me service, but it's that feeling in your stomach that you just can't comprehend. Josue continued to give me an attitude as he handed me my money back. I walked out of the store, and called my mother, who urged me to contact the store manager. Before I called the store manager, I called two other shoe palace locations, on CityWalk and Sherman Oaks to ask if there was such a policy, and both stores told me that there was no such a policy, especially because that Burbank location was inside of a mall with plenty of security. In all honesty, there wouldn't be anywhere to run, if I was the thief Josue was expecting me to be. I then proceeded to call the store and ask for the store manager Carlos, who was in a meeting at that time. The person I spoke with asked me for my name and number so Carlos could call me back. That was yesterday at 5 pm. It has been now close to 24 hours since that call, and I have yet to hear from Carlos. So I decided to write this email to make my complaint official.  I am not trying to get anything from this other than just tell you my story, so maybe this unsettling feeling gets a little better. Thank you so much for listening, read more

Agree with the other yelper. Two girls there and not one approached me if I needed a size. When I finally asked for a size she brought them out but never came back to check if they fitted alright or needed a different size. read more

This location is by far the best shoe palace in LA/Valley area. I was helped by Chris the store manager who was so helpful patient who went over and beyond. I went to the store originally for a pair of Nike Cortez but left with two pairs of Jordan's. He looked everywhere and found the shoes I needed. Customer service was absolutely fantastic. The store also was organized and very well kept up. They have a lot of shoes in stock. Thank you Chris for the great experience.. read more

Pretty decent selection at this place. I like their style of store building, also decent reasonable price at this location comparatively though they dont match online price but still prices are not too high which make sense. Overall a fair experience with staff here. read more

Service at this place is awful. These 2 girls didn't bother to ask if I needed help, they didn't even bother with a greeting ... and there was no one in the store. I went up to one of the girls - who kind of just looked at me like I was bugging her and let her know that I needed to measure my daughter's foot ... I got a ... "uhhhh, yeah we don't have that here." How can your shoe store NOT have a foot measure?? I left and went across the way to Journey's ... with great service. Walked away with 2 pairs of shoes, got up sold on shoe cleaner and socks. I was glad to leave my money there. Shoe Palace - train your people on customer service! read more

This place is completel shit literally have gone there twice never had my shoe size,

i came in for some shoes for my kids for back to school had really good sales, employees helped me with extra sizes and even end up getting a pair for myself, nice store! read more