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    Universal City, CA

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    Shoe Palace

    3.8 (29 reviews)
    Open • 11:00 am - 9:00 pm

    Shoe Palace Photos

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    Cassandra Y.

    If you are sports fan, this will be like kids in the candy store! This location has so many merchandises from different sports teams. Their staffs are super friendly, helpful & attentive. Love their customer service! Best part of this location is that it is located right next to the parking structure so I can drop off my shopping bag in my car so I don't have to carry it around.

    citlaly t.

    Was checking out shoes and was helped out by a couple employees which was awesome. I decided to stop by to purchase some shoes because the customer service here is usually fantastic. They have pretty great sales all around the store and aisles are easy to walk through. This one employee in particular kept getting in between my friends and I constantly. She would for some very weird reason just get in between us which would make us very uncomfortable and she did that the entire time my friend group was there. Definitely wont bother stopping by if that employee is present. Very unfortunate.

    New Jordan Release !
    Gwendolyne M.

    I love this shoe palace, the employees are always so welcoming, they are fast when it comes to grabbing your shoe size or checking a price. I was very impressed with their knowledge of shoe brands and their recommendations. Kaykay was extremely helpful today and helped me comfortably try on several shoe sizes and Jeoffrey was quick when it came to helping me figure out the discounted price of a jacket. Thank You for your awesome customer service . . . Josh G. helped us out on one of the busiest days for shoe stores. Jordan's released earlier on Saturday and he helped us figure out which sizes to get and brought out multiple to try on. Thanks for having such helpful and informative employees!

    Nice displays!

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    6 months ago

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    9 months ago

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    7 months ago

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    5 years ago

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    1 year ago

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    2 years ago

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    7 years ago

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    Shoe Palace

    Thanks for the great review! Please come back and visit us soon.

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    2 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    Shoe Palace

    Thanks for the great review, Christian!

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    3 years ago

    Angel is the best! Very friendly and patient. Definitely made the experience 10 times better!

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    3 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    Staff is super friendly , and hella cute , shoutout to the curly haired, glasses wearing guy that helped me today.

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    3 years ago

    kassandra, so helpful & prompt. store clean and organized. friendly and welcoming. thank you!!! Rebekah loves the backpacks!

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    4 years ago

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    6 years ago

    Excellent customer service, Edgar,xiomara 5 stars for their service 1092 city walk plaza.

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    7 years ago

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    Shoe Palace

    Thank you!

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    6 years ago

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    4 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    Shoe Palace

    Thanks for the 5 stars! We appreciate the review and business.

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    7 years ago

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    8 years ago

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    Ask the Community - Shoe Palace

    Review Highlights - Shoe Palace

    “This location is on citywalk and doesn't isn't too big, but their guest service is amazing.”

    Mentioned in 2 reviews

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    Road Runner Sports - BIRTHDAY GIFT CARD!!!

    Road Runner Sports

    4.3(575 reviews)
    2.6 mi•Studio City
    •$$$

    I wanted to check in and express my gratitude toward the RRS team! I've bought a few pairs of shoes…read morethrough the years with them and more recently I also joined a local run club they have hosted. As for the run meet-up's - excellent! Thank you! For my two recent purchases of the ASICS Super blast and the Adidas Evo (today's purchase), not only have they gone above and beyond, but they made these two recent experiences smooth and seamless! I had the pleasure of working with Melissa and Kayla! Thank you both for all you do and for the amazing service you helped me with. Definitely will keep swinging by! Thank you !!

    Zero stars. I will never come here again. Karen manager and dumb employees…read more I called to ask about a shoe (specific parameters). They said they would hold it for me. I drove 1 hour. When I arrived there were 2 employees on the sales floor helping 2 customers. There were 2 employees in the back stock room laughing with each other. Jolene came out. would not listen when I said I didn't want to sign up for VIP. "Is this mandatory, if not I'm not interested" "Ok well I'm going to tell you about it anyway then you can decide." What type of passive customer service is this? I purchase the shoe anyway since it's the last one in the city. Take it to my car to put it on for the gym and notice that the shoe was in worn condition. I returned it on the spot. Receipt for proof. WHY WOULD I EVER BUY SHOES HERE WHEN THEIR COMPETITION HAS THE SAME MACHINES AND BETTER PRICING.

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    Shirt inventory

    Road Runner Sports - Variety of inserts

    Variety of inserts

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    Fleet Feet - Brooks glycerin 23

    Fleet Feet

    4.8(355 reviews)
    3.0 mi
    •$$

    We were advised by my 60+ mama's podiatrist to come get her fitted for supportive shoes, he…read morerecommended the Hoka brand. I knew fleet feet had a great supply and the ability to measure mama's sore feet. So, mama is a five time cancer survivor and warrior. Unfortunately she had a large mass on her toe which prevented her from being able to walk without a boot, which after months leads to body pain throughout. Her poor foot and ankle always hurt, and swelled up real bad. She had pain throughout her body from the imbalance and reliance on crutches. I didn't think we could find a pair of hokas that would fit, and even better actually heal her feet. Then we came in and met Dan, the kindest most knowledgeable specialist we could have hoped for. He was patient and supportive at every step, through mama's laser measurements- which are amazing and they email them to you if requested. Then he began the work, we tried 4 great recommendations but alas none fit, all too tight around the ankle. But Dan wasn't done, he looked at the measurements and put in an order for a men's size in extra wide trusting it would fit- and if they didn't we could exchange within 30days. Four days later, my mom put on her first pair of shoes that fit in over a year. Im in tears of thanksgiving. To see her walking in a new pair of hokas, with proper balance and arch support. She's so excited and we are forever grateful. Also, they didn't try to sell me the most expensive pair, they had an awesome shoe that was less than what I expected! Take your loved one's here, they deserve it.

    Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

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    Fleet Feet - Metaspeed Paris - they ordered online and shipped to home

    Metaspeed Paris - they ordered online and shipped to home

    Fleet Feet - One of the options I reviewed with Mackenzie. ASICS gel cumulus. Ended up with a Saucony shoe instead.

    One of the options I reviewed with Mackenzie. ASICS gel cumulus. Ended up with a Saucony shoe instead.

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    Marshalls - Time to go pay

    Marshalls

    2.9(154 reviews)
    1.4 mi•Studio City
    •$$

    This location has much more namebrand clothes than the one in Burbank. Lots of selections of…read moreeverything! I will definitely make the trek over here. Unfortunately, they have security on site for good reasons. Was a man in there this evening acting a little crazy. No major incident, they handled it very quickly and without much escalation. The parking lot is fairly small, but there is underground parking that you can go to as well.

    I'm a homeowner in this zip code, and also in Venice/SM area. And the experience shopping at this…read moreMarshalls: Studio City versus the TJ Maxx in Santa Monica or Encino is sadly a stark contrast. In the Encino/ Santa Monica locations merchandise is designer and super cool alotta Freepeople workout sets and Vix Swimwear. Here at the Studio City Marshalls, all you can really find is beauty and the clothing is for an elderly crowd. Which is fine but not our demographic. Also, like I've read and many other reviews have stated accurately: the manager and Most employees here are unprofessional and rude. They will follow you around the store, give you petty looks, and not honor sale items at the register. And similar to other customers: I've walked away and not purchased items. I'd rather drive to Laurel Cyn Blvd to the actual Freepeople store, where employees are cool and have manners. Or buy organic beauty products at Whole Foods. Otherwise, if you've wasted yr time here with petty, ghetto-liscious/ unprofessional employee behavior, head over to the Laurel Cyn area, you'll find more stores to browse and shop locally in peace, respect, and actually enjoy Yrself! Or better yet, head to the Venice Beach: cold plunge that baby, and have so MUCH FUN on abbot Kinney: bc Rag and Bone always a good idea.

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    Marshalls
    Marshalls - Ran into this man harassing customers and telling me to leave. Totally unacceptable.

    Ran into this man harassing customers and telling me to leave. Totally unacceptable.

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    WSS

    WSS

    3.4(89 reviews)
    4.5 mi•North Hollywood
    •$$

    I just want to share my recent experience at this location. I had to bought a Mexican jersey for my…read morefriends son which it was too small. I went to make an exchange to other location and I was told they couldn't help me that I had to go to the one I bought it. Yesterday, i had the chance to go to this location I just had surgery and the cashiers where helping two different customers (really bad customers) one of them had a child running even back of the counter and the mom didn't say anything. At this point I was losing my patience . The cashiers kept their integrity to the 100% shout out to them. When it was my turn I didn't check the jersey and it had a visible stain but with tags she told me it wasn't able to do the exchange but she would ask her manager that's when DANIEL came in and he was very nice. I explained the situation. He did the exchanges without a doubt. Thank you Daniel for your service . I just paid the difference and that's it. I would gladly come back to this location.

    This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

    Photos
    WSS
    WSS
    WSS

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    Shoe Palace - shoes - Updated October 2026

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