I wanted to recognize Crissy at the Glendale Galleria for consistently providing exceptional customer service. Back in January, I had an issue with items that were delayed for a month due to shipping and weren't delivered on time for my birthday trip--something that was completely outside the store's control. Even so, Crissy took ownership of helping me track everything down and worked to find a solution instead of simply saying there was nothing she could do. That level of care made a stressful situation much easier. I recently returned to the store, and once again Crissy went above and beyond while assisting with my transaction. What impressed me most was that she remembered both my name and my wife's name from months ago without my wife ever being physically present just from conversation. That kind of genuine personal connection is rare and speaks volumes about the care she puts into every customer interaction. Before meeting Crissy, I wasn't much of an Adidas shopper. Her hospitality, professionalism, and commitment to delivering an outstanding customer experience have completely changed that. She has genuinely influenced me to become a more frequent customer. Having worked in retail for 17 years myself, I know firsthand how difficult it is to consistently deliver service at this level. I would love to have many "Crissys" on my own team. She is an incredible asset to Adidas, and employees like her are exactly what build customer loyalty and keep people coming back. Thank you, Crissy, for setting such a high standard. read more

I placed an order for pickup said it would be ready same day. Was not ready no big deal i bought the product somewhere else instead. I tried to cancel the order it won't let me I call and chat with the AI chat bot. It says I have to wait for the order to arrive and not pick it up. They don't know when the order will arrive. How can a business just hold your money indefinitely before they can cancel and refund your order ? The order was placed with this store but the main issue is with the online customer service. It's made me never want to buy anything from here again. read more

Do not buy adidas shoes. Their quality is very low and they will not cover any defects under their warranty. On the shoe that I bought about 3 months ago the glow came off and they will not fix or exchange it. I have been a customer of Adidas for 20 year and I will not buy this Brand any longer. They have no customer loyal and their quality of shoes has gone down by a lot. Feels like cheap Chinese shoe. read more

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I was really looking forward to buying a nice pair of Adizeros but after 10 minutes of looking around not one person acknowledged my presence in the store. I finally left and went to footlocker where they were very attentive but unfortunately don't carry that model. read more

Omg! This store is a powerhouse! From Sandy to Mary to Jaime! Thank you so much for the amazing experience! I'm a full adidas addict & every time they have a sale! Im on top of it #icon status #adidas app. Every time I walk in here. I either bump into Sandy, Mary & to my recent delightful experience, now Jaime! Which is the head boss incharge by the way. Lol. Duuuuude! I love coming here because they are so attentive, accommodating & just fun to be around! They are super professional and loooove the suggestions they give. Thank you Glendale Adidas! #Team Adidas! read more

Chrissy was very helpful. She gave me the best experience and paid attention to my needs. I will continue to shop here for her assistance. Thank you read more

Bought almost $200 ultra boost shoes. Pieces of it started cracking and flaking off in 2 days. They refused to refund me but offered store credit... like I ever want to buy anything from them ever again. I bought 2 pairs of amazing sketchers for less than the price of one pair of crap adidas shoes. Avoid this brand. read more

We love coming here. Staff is always nice and helpful, shout to Julian! The place is always clean and organized.

Christen (not sure about spelling) is great, personable, knowledgeable, and great looking. I had a memorable shopping experience. Spent more than planned, but who's counting! Ron read more

Loved my experience with the service, especially Christie and Kristen! It's worth coming back just for the exceptional service!

Got rung up for more than what is on the tag. It's not a sale item. You don't get to see the itemized line cause the screen is facing them only. Didn't notice it until I got home. How in the world could you get rung up for over retail??? I called to see if they could just refund over the phone since I dont usually go to the mall. They said no i have to drive back 30mins one way (if I'm lucky) from Northridge so they could fix their system's eff up. I ust happened to be at the galleria. Special mention to the manager Sandy. She does not give an F about none of you. Get out of your box Sandy. read more

I had a return and everything was taken care of quickly and professionaly. It's nice to be treated with curtesy. Thank you, Adidas! Employees working on Sunday afternoon, thank you! read more

Great staff and great store layout. Love Boost products and Alpha bounces. Also love their soccer jerseys.

I would like to begin on emphasizing how well this store is ran. The customer service is spot on. Being that it is a retail store that I've never walked into before, Adidas was presented excellently. This was my first experience so it's very suiting that it is the first review for the store as well. Damien is a great example of how all store managers should be. There was a minor miscommunication that he handled flawlessly. I ended up purchasing at the Adidas in Santa Monica, so he communicated with the Manager there for me to be taken care of. There one in the same, but I will post a review up for that store too. Now to the shopping. Like I've said, I've never really purchased gear from here before. I have always been a Nike kind of girl. Come to find out, I love Adidas. Their prints are dope and come in various colors. I am a huge fan of black and white, so naturally the originals got me. I picked up some hidden wedge ones that are black with the three white stripe and she'll toe! They only had one in my size. Swoop! The shirts were 2 for $30, way more inexpensive than Nike and great quality too. I like that you can mix match everything. Needless to say, I will be returning to shop for more. Check out my video, me wearing their pineapple tee here: http://youtu.be/6Y8nOpQoOGs read more

They had all the shoes (Ultraboost & Alphabounce) in sizes I wanted. Staff was also quick to help -- & did so with smiles on their faces. For that, you get 5 stars Adidas of Glendale! :) PS: they don't place certain shoes like the Alphabounce on hold, but the guy on the phone was nice and patient--which matters more to me in my opinion. Keep up the great work guys! Till next time.. Sincerely, Marian "imhangry for new sneakers" Sanchez ;) read more

Adidas - Sports Wear Near Me - Glendale, California

I received excellent service from Jesse . He was attentive, knowledgeable, friendly, and cool. I went into several shoe/athletic stores in the mall that day and the staff was generally underwhelming to terrible. Jesse helped me get the perfect pair of shoes for my gym workouts, and made sure I got the best price that was available. Great job, Adidas Glendale for having such a great sales associate on staff! read more

I came to this adidas store to make a quick return of some pants I had bought. The store itself was totally fine. However, they would sometimes be sold out of things that unneeded and the restocking didn't seem to frequent. In regards to service, the guy helping us to return stuff was pretty efficient. However, he seemed like either he wasn't having a good day or something. He was slightly rude to us when we had questions about our returns. I'm just going to give him the benefit of doubt. read more

I went in and asked if they had a particular shoe I found online. And the guy working there said "those are super low end ADIDAS you'll never find them in the store" with a really rude attitude. He acted like the shoes I liked which were the same brand he works for were not good enough for his store. It was an uncomfortable and weird experience. They need to hire better staff there. read more

I came to make a return three days after I purchased a pair of navy blue joggers for $71 that were ripped on the seam. I work 11 hour shifts daily so I didn't have time before the three days. Upon walking in, Freddy tells me I should've come sooner. Then tells me that wouldn't have mattered because I don't have the receipt. Then I showed the receipt and he said he needs the tags to the clothes. It's very hot out and I knew he did not need the tags, having worked in retail. I'm a 2x and I had even notified him that he probably didn't have my size bc last time that was the last one. He still refused to process my refund as if I were trying to take something. So I walked back to my car and actually found the tags. Freddy wouldn't give me cash back and was extremely rude throughout the process, especially after being shown up with the tags that he claimed he needed. Guys avoid this place if you can this guy was the manager and looked 19 didn't handle that properly. read more

So very rude, both the guys were super sarcastic towards my parents. They laughed when we left and I saw them, very immature. It was today at 10:30 am, Sunday 12/30/18. Management needs to check their workers because that's just unacceptable. Disgusting how they treat their customers. Bringing my parents to another store next time, I'd rather drive in LA traffic than deal with their workers in glendale. read more

Very rude staff, clothes are food but the staff is very annoying. I just recommend not talking to the staff much

Walk in here last weekend looking to purchase some new walking shoes. I know adidas are super comfortable and most other retail stores don't carry the newest styles and exclusives. So I decided to walk into the official adidas store. Now. I've worked in a mall before. I still work in retail. I walked in, wasn't greeted. (walked right passed two employees just talking to each other) Went straight to the running shoe section. I must've picked up three pairs. Looked around for an associate. And no one walked up to me to see if I needed help or to offer a size. I was in the store for about 10 minutes without one associate acknowledging me. So I left. For comparison, when I go to the Nike store in old Town Pasadena, I'm greeted right away. Offered advice, and engage in general small talk. THE BASICS OF RETAIL. Sorry adidas. read more

This is a really great store. I love the mix of originals and classic. I pop in from time to time to see if they have any of the new releases. Most recently, I was able to get my hands on the triple white ultra boosts. I called around and no other store had them at the time but Glendale did! So I went in and they had my size in women's and the manager (Damian) brought me out the kid's size which fit perfect and were $20 less. Great customer service all around. The only reason I'm giving for 4 stars and not 5, is because this store doesn't always get the new releases. NMD's, Yeezy's, etc. This store would kill it even more if they got that merch in. You'd think because they are in such a high traffic location they'd have every release. Especially in LA! read more

First off, as I walked in, the aesthetics of the store automatically drew me in. The clothing and shoe items always seem to be well displayed and neatly organized not only at this location, but at all the Adidas stores I go to. What made my experience here different though was the customer service. I was greeted by a couple employees offering me guidance to what I was looking for. I received most kind and quick help from two employees named Daniel and Vivi while I was at the shoe section. They made it a fun experience to try on shoes at the store and quickly brought me the different sizes I needed. read more

Adidas - in love with Adidas leggings - Sports Wear Near Me - Glendale, California

Love the brand, just wish this store carried more shoes... rarely have any of the latest models, which is odd. I often find what I'm looking for at other shoe stores. But still a dope spot. read more

You will get the best costumer service if you shop wearing their products. Nearly 30 minutes in the store, not a single word. No greeting no assistance offering. I was told this location specifically carried the newest merch therefore I came in to this location. So disgusted by the costumer service, that I prefer taking my business elsewhere. Maybe online instead. At many moments I was the only costumer in store and the Male employee would avoid making eye contact with me. As the female behind the register did but wouldn't offer assistance. I never write bad reviews this is my first. I only review great restaurants but this was so bad It deserves its review. All other costumers were greeted in a great friendly manner. I noticed they all were wearing Adidas products. I shop Adidas. I just wasnt wearing any at the moment. Anyone in management seeing this, this occurred Mon. APRIL 15, 2019 after 6pm Talk about diversity and inclusion. read more

As a business owner myself I have found that great, honest customer service is the key to grow an empire. Ever, one of the team leads/management members delivered amazing service from the moment I walked in. I did not go in to purchase any merchandise, rather to ship out my new defected pair of shoes. Ever, took the time to gather all my information, printed out emails I sent over to him and he explained the process of the return possible outcome. Ever was very professional and accommodating. PS- I was also helped out by Damien (store manager) a few weeks back and he offered me free two day shipping to expedite the process on my [new] first pair of Adidas. Looks like Adidas Glendale has a good staff just eager to assist clients. GREAT JOB ADIDAS GLENDALE!! ||| Lastly, if you GOOGLE my business WATER VILLAGE located in Eagle Rock, you will see how much great and honest customer service means to me. The key to any business.||| Charlie read more

clean cool store, with a fairly minimal selection but very nice service. i've been here 3-4x. twice just looking. twice actually buying or adjusting something. i have to tell you the staff here couldn't be peppier. every time i'm in here i'm wondering how many red bulls they've had. but i mean peppy in a nice way. they swoop right on in and ask how'mi doing' and do i need help with anything and whats up mannnnn... they've been super friendly and nice. and when we were searching something which the system said they had, or when i had to make an online return which online told me i could do swiftly in store... whoever helped was really pleasant and eager about it and made coming in a nice experience. i just wish they had a bigger selection. it's a prettttty small store given the breadth of adidas (and vs i.e., the 3rd street promenade store). but i've liked the adidas experience every time i've come in and these be some cool cats. or wait, are the cool cats the puma people.... i'ma so confused... read more

I am usually not the one to leave a review here on yelp, but I had to mention the nasty piece of work that works here at the store. I should have gotten his name to put him on blast (which I can easily attain by the and way). There was another worker there that was kind and accommodating. I'm pointing out the guy who wore all black with dark hair. I gave him a box of shoes because it didnt fit and told him that he may take those back, and this imbecile grabs the box away from my hands with such unnecessary force and bitterness, I knew instantly this guy was ticked off. I made a complaint to the workers there about his attitude, but Im sure they wont say a word on it. This idiot is the bad apple there, other employees were great! If you're are unhappy about taking something back when that's your JOB, that's some serious issue right there. You don't deserve my business, prick! read more

Brenda was amazing . I could not figure out my size for shoes. She brought out over 10 pairs and was so sweet the whole time . Checking online and comparing shoes I wanted in women vs men sizing. Amazing costumer service !! Finally figured out my size :) thank you! read more

I'm a customer not an employee and this place should not even exist here . Customer service is horrible and you never know who is actually working because they all say I'm at lunch ... this place is horrible and again I'm not an employee like the other fake reviews. read more

Horrible customer service. The girl at the counter was nice but the manger was very rude and impatient. Do not come here.

A worker there goes by the name of Taleen, amazing customer helped me get my all white ultra boosts like nothing

Very very helpful, the workers are very informative and quick to help out and find exactly what youre looking for whether its a gift or something sports related read more

The customer service is terrible. Freddy doesn't explain anything but just points to things for the customer to read. Those are great communication skills huh? All I wanted to do was exchange a pair of shoes for the same exact pair that were right there on the shelf because my pair had a defect in the boost technology. Nike will just swap them out right then & there but apparently Freddy just points to a sign that he could've typed up & says the policy is updated. When his woman coworker told me something completely different which was, if customer service doesn't respond we'll swap them out. They want me to call customer service when this is their job they signed up for. I don't work for adidas & they act like they can't transition my shoes right out. Then the guy at the cashier who is his "helping me" is rolling his head & eyes at me not wanting to call customer service. Very lazy workers at this location & I'm disappointed I couldn't get the proper customer service. I see why Nike will always be #1. By the way I had on all adidas walking in there... read more

Adidas - Sports Wear Near Me - Glendale, California

Terrible customer service. I was looking to buy and no one approached me. All five associates were behind the counter having a conversation. Once someone finally approach me asking for my size they first made a phone call with an in depth conversation then went to grab my pair rather then giving the sale to another associate. Waste of time. read more

Daniel and Jack were very helpful and friendly! Love the vibe and I'm totally coming back for more

Have been wanting to check out the Adidas brand for some time, specifically the boosts. Wanted to see what all the hype was about. Walked in to this store the other day and was extremely impressed with the level of professionalism and courtesy of the employees. No high pressure sales and all my questions were answered. Will definitely drop by the next time I need a pair! read more

I know this review isn't specifically about a purchase or customer service, but I want to thank all the employees at the Adidas store for being prepared and so quick to react during the lockdown situation this past weekend. Everyone assumed the worst and thought it was an active shooter. The employees led all the customers in the store to the storage room in the back and had everything under control. Friends who were at the other stores in the mall during that time later told me that the employees there ran for the exits. So after hearing that, I was really thankful that my fiancé and I were at the Adidas store. read more

I went in there is no costumer service and when I asked the cashier to open the fitting room he just said look in the mirror.