LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Went on a Saturday morning. There is parking, but it's not…read morefree. With receipt and validation 1.50$. I was told it was free, but still got charged in the DSW parking area. When I was driving out at the toll machine I was already trapped by a car behind me :( I paid and left... That being said.. As you walk in, looks like it's supposed to be a higher end warehouse shoe store. All the products look great, but the customer service... I tried asking for assistance, but it was hard to find someone and when I did, I felt like I was slightly disturbing their day. At check out, the person there seemed quite dismissive especially when I didn't want to sign up for a member or give any points away. As I finished the sale, I was trying to find my parking receipt and just said out loud my thoughts of, where is my parking ticket, with out even looking up, they said in quite a dismissive way and shaking their head, ' it was the first thing I handed back to you.' There was one person there who was friendly, but it did not equal the rest of my interactions. The products there are fine. Prices seemed reasonable. There was a nice selection, the store looked nice, but the personal experience there... well... when I first walked in and looked around, my expectations were high, but in reality not the best.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

Amazing customer service! We arrived around 6:10 PM knowing they closed at 7, but Owen went above…read moreand beyond and helped us all the way until 7:30. He was incredibly patient, knowledgeable, and genuinely wanted to make sure we found exactly what we needed. The entire experience felt welcoming and stress-free. Owen took the time to answer all of our questions and made us feel like valued customers even though it was past closing time. Truly above-and-beyond service!

Called 3 times. No one ever answered the phone. I've been to this location the music is loud. But…read morein the past I have at least a live person answer my calls. Their customer service is closed in the weekends. If you are trying to get answers quick physically going to Glendale can be a hassle because of the drivers and parking. A manager or someone should be available to answer the phone.

Sidney was a great and honest employee, she convinced me and help me knowing that I have problems…read morewith my feet wearing particular shoes, I appreciate her honesty and her services we need more people like her.

I forgot the salesman's name, he was super cool. They didnt have what i was looking for. I was down…read moreto try some on, they were out of my size. I loved how the Tiffanys looked. They dont carry AirMax 90 which are the only ones I wear basically. This is a high end store.

Great service, selection, and value. Staff is nice and helpful. Brought in some shoes for them to…read morelook at and they gave a honest assessment and valuation of them. They have cool and rare gift ideas for all ages. Maybe i'll get those Kobe Grinches one of these days.

Visited the store to make a few returns; the return process was smooth as we had our transaction on…read moreour app. The store is in the smaller side but Tory made our experience smooth. The selection at the store are not much but you can easily make an online purchase to be ship to your home for free. Parking to get to the store can be difficult. But it's not impossible. No bathroom inside the store.

I had a very disappointing experience at the Nike Glendale store…read more I brought an online order to the store for a return on the 60th day after the delivery date, which is within Nike's published return policy. The store manager refused to accept my return, insisting that their store counts 60 days from the order date, not the delivery date. I explained that Nike's website clearly states the return window is based on the delivery date, but she replied, "That's my store policy," and told me to call customer service if I didn't agree. I called Nike Customer Service, but unfortunately the first representative incorrectly supported the store manager. To verify the policy, I called two other nearby Nike stores, and both confirmed that the 60-day return period starts from the delivery date. I then called Nike Customer Service again and spoke with a different representative, who also confirmed that the official Nike policy is based on the delivery date. I took my items to another Nike store, where they accepted my return immediately with no issues. This experience was incredibly frustrating and a waste of my time. Customers should not have to make multiple phone calls or drive to another store because a manager doesn't know or doesn't follow Nike's own return policy. I hope Nike provides better training to ensure customers receive accurate information and consistent service across all stores.

Drive here from SFV because I wanted to explore another store location. Well, it wasn't the best…read morevisit, but since I took my time looking at items, I did find a few to take home. I initially came to visit the jewelry department but no one was there. I kept waiting and came back around and still, no employee attending the jewelry department. They didn't have much selection anyways, so I took it as a sign. The clothes were a bit messy, not much to pick from either. This location used to be my favorite but lately it's becoming less of that. Large parking lot available otherwise and this store is two floors.

Ridiculous they have people here who don't speak English, and answer phones. I called to inquire…read moreabout something and the woman on the other line spoke to me in a different language and hung up on me instead of handing it off to a colleague who could speak English. Very rude, unprofessional and ridiculous behavior. This branch needs to reevaluate their hiring process.

The place is easily located albeit my apple map had me going in circles around the wrong block…read more Once I figured out where they actually were it was easy to get toon Brand. The store is very clean and spacious and offers a wide variety of items for anyone to choose from. What I was most appreciative of was the service. They didn't have what I needed, size wise, but they made calls to locate what I was looking for and I was very thankful! The selections are plenty and the prices are just right. Definitely will shop here again.

I love "Undefeated" as a brand! But the employee who I had the unfortunate experience to engage…read morewith on 5/2 was very rude and unfriendly. I walked in the establishment and was not greeted. The gentleman with black reading glasses came from the back and had a cold stare and did not offer any assistance. He stood by the register and said absolutely nothing. He had a mean look on his face and did not provide any helpful service. He was 5'8, Latino and had black clothing on. I will never visit this store location again due to this experience.

This place has great selection in Vans, Adidas, Birkenstocks, and Uggs. A lot of shoe stores now a…read moredays are corporate owned and this place is small business owned. I'm a huge supporter of small businesses and I like that they're around to keep it going. They were previously Neo 39, now they're just Neo Pasadena. I love that the aesthetics of the place change. They even added roses to represent Pasadena. The way the shoes and gear is lined up doesn't make you feel overwhelmed with trying to look for the type of shoes you want. There's a guy name Rei and he's super helpful. He definitely knows what he's talking about when it comes to shoes. I will definitely be coming back here for all my sneaker needs. The place is located underneath the T-Mobile store, so make a sharp left and the store will be down the stairs.

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).