A hit! Glendale's Americana continues to head into the stratosphere with a host of new luxury…read morestores: Gucci, Bottega Veneta, Louis Vuitton, and Saint Laurent. Thanks to the recent smash-and-grab shoplifting gangs, there's security in each store, with ropes out front and timed entry. Just like bouncers at the club. Inside, so long as unlimited funds are available, it's all good. I'm a big hobo bag guy, and the leather bags for any gender are classic and timeless. Shoes and other accessories are also looking good this year. Some amazing sunglasses you won't see anywhere else. It's definitely one of the prettiest stores off Rodeo Drive, with lots of glass and soaring high ceilings. Sales staff know their stuff! Definitely not for the meek, but worth the splurge.

The employee who helped me and my wife was nice and respectful. We bought a bag online from their…read morestore and there was a defect so we wanted to take it in store to exchange.

I m looking into purchasing a small purse for everyday use so I went to a few shops to look at…read moredifferent options before I make a final decision. The customer service at Gucci was the best. No pushy sales people. They let you look at their products in peace. Very professional and friendly. Hakop was helping me, he is very nice and helpful. The store is beautiful from outside and inside. I liked a few things but haven't made up my mind yet. It's so hard to choose.

Very rude customer service. Gucci stores used to treat their customers with care and respect. This…read morelocation does not. Shopper tip: There are better brands who welcome your business in the same mall.

I want to commend store managers Maria and Aline for their exceptional service when processing an…read morein-store return. Unfortunately there was an error in a return made the weekend prior that required my husband and I to go back to the store. Maria assisted us with a smile, figured out what needed to be done, and kept us updated throughout the process (all while multi-tasking beautifully to make sure other customers were taken care of). Maria consistently thanked us for our patience, and Aline checked in on us from time to time. (Aline also went out of her way to find a shirt I thought was no longer in stock!) Though we were there a while, I am really impressed at how attentive, patient, and friendly Maria and Aline are. They handled a challenging situation with excellent service and left us leaving happier than when we first came. Thank you both very much!

My wife wanted to check out the Express store when we were inside the Glendale Galleria. She wanted…read moreto look at some of their summer dresses so we walked inside. There a women store and then right next to it is the men store. The women store is pretty spacious and had a lot of clothing on display. My wife like some of their selections but decided not to buy anything.

Excellent online shopping if you cannot go to their California locations…read more The online site is easy to use with a wide array of their high quality and beautiful items. I ordered a beautiful monogrammed goat skin jewelry pouch as a gift for my daughter. She loves it. It's buttery soft and a definite keepsake. During the process, I contacted Customer Service a few times (because of my mistakes) and Kat took care of everything cheerfully and promptly. In my opinion, she went way over and above anything I would ever have expected to correct MY errors. I really can't say enough to praise her and her excellent customer service. I can say that I will shop with Clare V. again and I totally give them my highest recommendation. Thank you Kat and Clare V.

This review is specific to the brand, not this particular store. I have been a customer for a few…read moreyears and have purchased about 5-6 items from Clare V. Recently my husband bought me a Vacances toiletry bag from Clare V as a Christmas gift. I finally got it out to use for an upcoming trip and noticed an issue with the stitching coming apart in the middle zipper pocket. I reached out to Clare V. customer service and Brianne replied that they needed proof of purchase before they would repair the item. I explained it was a gift and since it had been a few months my husband no longer had receipt or email confirmation. She said that was policy and that they could not service the item without proof of purchase. The item still has tags attached. I am extremely dissatisfied with the response from customer service considering the item was never used and is brand new yet they refuse to repair it. I will no longer be a customer at Clare V. due to the poor customer service and lack of appreciation for repeat customers!

Came here to pick up a Coach Mott Messenger in black and had such a great experience. From the…read moremoment I walked in until I left the store, the staff was attentive, friendly, and incredibly helpful. They were genuinely customer focused and took the time to provide useful information and answer my questions, making the entire purchase experience easy and enjoyable. Great service from start to finish! I never knew there was a Coach store at this mall. I will say that their parking at this mall is terrible on weekends. If luck is on your side, you'll need it. Usually takes us 40 mins to find parking typically. Not an easy task.

Saturday June 27th.... my mother and I walked into the Coach store at the Glendale Galleria (mind…read moreyou we do not live In the San Fernando Valley) with 2 tote bags and 1 small luggage FULL of Vintage/Older Coach purses AND matching wallets... BEFORE we came into the galleria I called the store and spoke to a lovely woman named Brianna. I explained what we had, and if we could schedule an evaluation on our "numerous bags" she kindly said they would of course prefer we come in during the week when it's "slower" but to come in today, we more than likely would need to have a seat and wait until someone could help us. (I explained no problem ..and were grateful for the time) we walked into the store around 5:30pm... there were probably 5 customers in the store and a handful of employees. NO ONE at the register buying anything (at that time) Spoke to another employee a male... with a lil man bun he was kind enough to take 5 minutes out of his day....to assist my mother and me and look thru our bags to see "what they would and wouldn't" take back for the re-loved/re-claimed program. (as they only take back ORIGINAL COACH not ANYTHING from the outlets) He then said let me go speak to my manager I'll be right back..**out of like 15 bags only 5 qualified, for the program**. He returns and apologies His manager says they cannot help us today, we would need to return during the week...AGAIN we don't live in Glendale or even a 30 mile radius! I explained this to him again (man bun) and I said great that's not what I was told over the phone and how disappointing- I asked for the managers name "Johnny" who never bothered to come out of the back room to greet any of the stores customers, check on employees etc. Our plan was to trade in our bags - for whatever anounts the store was willing to give us... AND make new purchases today! My mother was looking at a 800$ bag, I was looking at a 600$ bag and a pair of shoes. no one ever asked if we were interested in anything else etc. I thanked man bun for his time, asked for his managers name again (so I could make a complaint..cause I will be writing a letter!) We packed our bags back up... and left the store. I am baffled by the lack of customer service and leadership this "manager" showed his/her employees. Great Job Jhonny ... I will be taking this complaint ALLLL THE WAY UP THE CHAIN! Thank you Jhonny for such a sour experience...as my mother and I will NEVER spend another dime with Coach.

Love love love this store, their customer service is incredible! They're always helping me find…read moreexactly what I need for my events. Their workers are more than committed to look for what you want in your size at their other location. It's an adorable shop with top of the line fashion! They have a wide selection of clothes and accessories that are always in trend and affordable! Service is incredible, not to mention they have shipments of new clothes almost every week or so. I really would suggest people go look around, I loved it!!

Beautiful garments . The earrings only $25!!! I was stunned when I walked by bc this store style is…read moreright up my alley . The girl at the counter was so nice too , love their style and I want to go back and get some more things from here .

11:30 on a Sunday and it's packed here Plenty of parking and…read moreacross from Target if you need to stop by Big location one of my favorite HG's in the area Great selection and prices

First HomeGoods visit and I definitely have mixed feelings…read more. This was my first time ever visiting a HomeGoods (and this specific location), so I'll admit my expectations were a little high. Especially after seeing all the fun/cool finds people post on social media. I was really excited to finally check it out! The location itself is in a nice area, but the store left a lot to be desired. It felt very cramped and crowded at certain points, which I think has a lot to do with the layout. The aisles were super narrow and it was hard to move around without constantly dodging other shoppers. A lot of the store felt pretty random and unorganized, and as someone who didn't really know what to expect on their first visit, it was a bit overwhelming. There were carts of merchandise all over the place and a lot of active stocking happening, which added to the overstimulating vibe for me. I still tried my best to browse as much as possible before I got tired. That said, it wasn't all bad. I did manage to find some cute home decor and Valentine's Day items, which made the trip feel somewhat worth it. I also spotted two of the viral food stools I've seen online, but unfortunately they were under some random open boxes that someone had left behind and obviously gone through, so I didn't get a great look. Overall, I'm glad I finally got to see what the HomeGoods hype is about, but this location felt like a messier, more chaotic version of Ross or Marshalls in my opinion. I'm not totally turned off. I'd definitely be open to trying a different HomeGoods location in the future.

I was shopping around for myself and wasn't looking for anything In particular. I was immediately…read moregreeted by staff and helped by a sales associate named Dannay. I told her that I was shopping for myself and might be bothering her to try a few pieces on while comparing prices. She provided such excellent customer service that I didn't feel pressured at all to buy or try anything. She had been so easy going and personable the entire time! She made the experience so enjoyable that I decided to come back and buy a few pieces. If it weren't for her knowledge and enthusiasm in helping, I may have looked elsewhere. If you're ever around, check out their fine jewelry, their pieces are beautiful and reasonably priced! And ask for Dannay, she's wonderful! Thanks again, Dannay. You helped me pick out some beautiful pieces that I'm excited to add to my collection!

I love Gorjana, I have a few of their pieces. I purchased a bracelet for my mom and went to pick it…read moreup. Just like another comment mentioned, they are SO rude there. The girls there have no people skills whatsoever. I struggled to get the door open because of my son's stroller -and no one helped me. Even leaving, no one attempted to help me open the door. Hardly a greeting was given, I would rather go to their Studio City store. Please train your staff!