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    Princess Polly

    2.8 (6 reviews)
    Closed 11:00 am - 8:00 pm
    Updated 1 month ago

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    8 months ago

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    Anthropologie

    Anthropologie

    (5 reviews)

    I went into Anthropologie to make a simple return and ended up having a surprisingly rude…read moreexperience. There was only one register open, so I waited in line. When it was finally my turn, the associate helping me was polite and doing everything right. While she was processing my return, the phone rang. The manager -- who was standing right by the register doing nothing -- repeatedly told the associate to pick up the phone. The associate answered, put the caller on a brief hold, and continued helping me. Then the manager said, "Why didn't you just answer them? Maybe their question was quick." I couldn't believe it. The associate was actively helping a customer -- me -- and the manager expected her to drop everything instead of answering the phone herself. I asked the associate if that was her manager, and she said yes. I didn't catch the manager's name, but with my receipt and the timestamp, it'll be easy to figure out who was working that shift -- and I fully plan to call corporate to file a complaint. My transaction took less than a minute. The manager could have easily picked up the phone instead of making her employee juggle two customers at once. It was disrespectful to both the employee and the customer, and it ruined what should've been a quick, simple visit. This location seriously needs better leadership.

    This was my first visit to this store since they moved to inside of the mall. It looks like it's…read moresmaller than the store in Americana. For service, I can say staff are nice and friendly. Staff working on the floor greeted me and asked me, if I need help. This was a nice gesture and appreciate the friendliness. They have a variety of candles, mugs and plates. They have a really nice selection of the fall/ Halloween merchandises. I couldn't decide which one to pick since all of them were nice. I got a fall themed mug. This store is pricey compared to the other stores which sell similar merchandises. For parking, this store is located in the mall. I would suggest parking in the parking lot close to Bloomingdale's side since it's close.

    Zara - Zara waiting line

    Zara

    (336 reviews)

    $$

    I really don't understand why this store is so popular…read more For selection, they have a variety of clothing lines such as formal, casual and accessories. For value, I would say the prices are kind of on higher end compared to other stores. My main issue is the customer service in this store. Most of the employees have a nasty and not friendly attitude. They don't greet the customers and they give weird looks or follow around the customers for no reason. Also, recently, they don't give receipts anymore. They ask for phone number and they text the receipt. Maybe some customers don't want to give their phone numbers and prefer paper receipts. For parking, this location is located in Glendale Galleria so parking is easy.

    Truly poor experience -- the kind that takes all the fun out of what should have been a simple…read moreretail therapy day. I've been a Zara customer for years, since my teenage years. I ordered several items online to be delivered to the Glendale Galleria store, which was the only pickup option offered in the app. I expected a smooth wardrobe refresh. Instead, it turned into a month-long headache. My order was split into three shipments: - one arrived the next day - the second arrived two weeks later - the third never arrived, even after almost a month. Already a bad experience. Since I don't live nearby, after a month I decided to at least pick up the items that had arrived. I picked up one package without issue, but when I asked about the second -- which the app clearly showed as available -- a staff member told me it had been sent back because they "called me and I didn't answer." I never received a call from Zara. Why say that? I asked to cancel the missing order in person since I was standing right there. I was told they can't cancel orders in store and that I had to call a customer service number. Why would I need to call a number in New York when there's a staff member right in front of me? I called anyway. No one answered. When I went back to the store, the manager offered poor excuses -- explaining East Coast hours -- even though Zara customer service is supposed to operate until 7:30 PM EST. I needed help, not a lecture about time zones. No resolution was offered. The experience got worse when I tried to check out in the men's department. Two customers ahead of me had already been waiting over 20 minutes, with no team member present in the department. When the manager finally appeared, instead of helping, she asked, "Why are you standing here?" The customer replied that they were trying to check out. The manager said, "Don't you see nobody's here? You should check out in the women's department." When the customer pointed out there was no sign indicating that, the manager responded, "We're not allowed to put up signs." That's unacceptable. Between the broken online fulfillment, misinformation, lack of accountability, and dismissive in-store management, this was one of the worst retail experiences I've had. Goodbye, Zara. It's been a long run -- but you've lost me.

    American Eagle - Sweeney Trending AUG2025

    American Eagle

    (18 reviews)

    This review is for Aerie, since I do not see a page for it yet on here. I wanted to add to what…read moreanother reviewer posted last year. The people at American Eagle are generally more chill, on average, based on past experiences shopping there. I used to shop here regularly for lingerie and PJs, but after dealing with behavior from employees that felt kind of "off" and changes in branding, sizing, and quality of items, I had to cut back on shopping here. When I go here to shop, I feel as if I annoy the employees just by being in the room. They changed the lineup on their bras and undies. For some styles, a lot of people reported changes in sizing, fit, and band length for some of their newer bras. I think their Real Free is now rebranded as SMOOTHEZ. Their cotton boy-briefs are also not as soft and comfortable as the previous versions, either. The Sydney Sweeney ad controversy was the icing on the cake, as someone who used to watch Euphoria back in 2021. I will still shop here, but only when necessary, maybe once every few years when I need more PJs or intimates. I am very mindful of what I buy here now.

    The staff of American Eagle are always what shines for me. The stores are well maintained and…read morestocked, they're clean and inviting, but the staff always seems to go out of their way to make sure I have a wonderful experience, even if I don't end up purchasing anything. And that goes for both the American Eagle and Aerie side. Remember, you can always shop at one side and checkout at the other. So if there's a long checkout line, just venture over to the other side and see if you can check out faster. Price here is fine. It's not expensive, but it's definitely not what I would call 'discount clothing.' But if you hope wisely, you can find some great sales that help stretch your dollar. In all, don't pass up on American Eagle. Even if it's not a shop you usually go in to, you never know what you are going to find. If anything, you'll get a great staff to interact with.

    Princess Polly - womenscloth - Updated May 2026

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