I went into Anthropologie to make a simple return and ended up having a surprisingly rude…read moreexperience. There was only one register open, so I waited in line. When it was finally my turn, the associate helping me was polite and doing everything right. While she was processing my return, the phone rang. The manager -- who was standing right by the register doing nothing -- repeatedly told the associate to pick up the phone. The associate answered, put the caller on a brief hold, and continued helping me. Then the manager said, "Why didn't you just answer them? Maybe their question was quick." I couldn't believe it. The associate was actively helping a customer -- me -- and the manager expected her to drop everything instead of answering the phone herself. I asked the associate if that was her manager, and she said yes. I didn't catch the manager's name, but with my receipt and the timestamp, it'll be easy to figure out who was working that shift -- and I fully plan to call corporate to file a complaint. My transaction took less than a minute. The manager could have easily picked up the phone instead of making her employee juggle two customers at once. It was disrespectful to both the employee and the customer, and it ruined what should've been a quick, simple visit. This location seriously needs better leadership.

This was my first visit to this store since they moved to inside of the mall. It looks like it's…read moresmaller than the store in Americana. For service, I can say staff are nice and friendly. Staff working on the floor greeted me and asked me, if I need help. This was a nice gesture and appreciate the friendliness. They have a variety of candles, mugs and plates. They have a really nice selection of the fall/ Halloween merchandises. I couldn't decide which one to pick since all of them were nice. I got a fall themed mug. This store is pricey compared to the other stores which sell similar merchandises. For parking, this store is located in the mall. I would suggest parking in the parking lot close to Bloomingdale's side since it's close.

Nice store with a good atmosphere and very helpful sales associates. Everyone that approached me…read morewas friendly, welcoming, and actually seemed interested in helping instead of just following people around. The clothing selection looked really nice and well organized. My only thing is this place is definitely pricey lol. Thank God it's only for women because I would probably spend way too much money in here. Overall still a good shopping experience.

As much as I love this store, customer service needs to be stepped up. I was not welcomed nor…read moreoffered help for the first 30 minutes of my shopping experience. Devena did acknowledge me after 30 minutes but her customer service felt very forced and not very welcoming. Apart from her service, I always love the selection at this store just wish it was more affordable for the material I'm paying for.

I stopped in the Burbank store to purchase some items for a friend…read more When I walked in, I noticed the salesperson, who in turn also saw me walk in. I walked past her, and after several seconds, I said hello. Her response seemed forced and annoyed hello. Five or ten minutes later, her coworker came from the back to clock out. No acknowledgment from her either. It was just the two of us in the store. I perused the whole store looking at the outfits. Not once did this salesperson ask me if I needed help or acknowledge my existence. She ignored me the whole time. With employees like her, it is no surprise why retail stores shutter. She was a horrible representative for this store. I could have purchased many of the clothes, however, I chose to leave and made my purchases online. If I am treated in such disrespectful manner, why would I give this store and their horrible staff my hard earned money?

Okay so, it's pretty good. I got what I ordered and it came pretty fast. The quality is decent,…read moreabout what I expected for the price. Would probably shop here again, tbh. Nothing special, but reliable!

Well better late than never, right? I cannot believe Vixen is closing it's doors. I've been…read moreshopping here almost exclusively for my work clothes the last several years. The quality is unparalleled, but hands down I fell in love with the Vixen shop because of their sweet, lovely shop manager, Lisa. She is so warm and welcoming - has gone above and beyond to help me find the right size and encourage me to try new styles. She is absolutely the sweetest. I'd say I'm going to miss her, BUT I heard they will be opening a new store for their sister brand, La Femme En Noir, that Lisa will also run. Let me just say: she BETTER! To me, she is as iconic to the brand as Micheline herself! These gorgeous clothes will surely be missed, but I'm truly hopeful that the closing of the Vixen brand, will be an expansion of LFEN. It has absolutely been a beautiful experience while it's lasted, and thanks to the incredible workmanship of the Vixen brand, I am confident I will continue to enjoy my amazing frocks for years and years to come. Thank you, Micheline, for making us all feel so gorgeous!

Felt very fortunate to be able to go in person and pick up my first ever order back in December…read more The ambiance was very lovely parlor for gossiping with tasteful decor and the cutest dressing room curtains. The staff was very sweet and helpful.

I really liked the very stylish and formal clothes they have--they are extremely beautiful. I'm…read morevery happy that I visited this store, especially because of the ladies who patiently and kindly helped me find the outfit I wanted.

I had a great experience at Iness! The ladies were super helpful and responsive to questions. They…read moremade the experience comfortable. I will definitely be going back!

I am a regular client ! I made purchases in Glendale location several times. I had a wonderful…read moreexperience at the Glendale, CA Nordstrom Rack ! Cashier Meri G. was incredibly fast and friendly despite the long line. She made sure all my items were properly packed and handled with great efficiency. Give Meri G. a raise ! Regards, K. White

Wonderful experience ; moderne dress ; style italy also ; colors and pretty clothes for all the…read morefamily everytime

I really don't understand why this store is so popular…read more For selection, they have a variety of clothing lines such as formal, casual and accessories. For value, I would say the prices are kind of on higher end compared to other stores. My main issue is the customer service in this store. Most of the employees have a nasty and not friendly attitude. They don't greet the customers and they give weird looks or follow around the customers for no reason. Also, recently, they don't give receipts anymore. They ask for phone number and they text the receipt. Maybe some customers don't want to give their phone numbers and prefer paper receipts. For parking, this location is located in Glendale Galleria so parking is easy.

Truly poor experience -- the kind that takes all the fun out of what should have been a simple…read moreretail therapy day. I've been a Zara customer for years, since my teenage years. I ordered several items online to be delivered to the Glendale Galleria store, which was the only pickup option offered in the app. I expected a smooth wardrobe refresh. Instead, it turned into a month-long headache. My order was split into three shipments: - one arrived the next day - the second arrived two weeks later - the third never arrived, even after almost a month. Already a bad experience. Since I don't live nearby, after a month I decided to at least pick up the items that had arrived. I picked up one package without issue, but when I asked about the second -- which the app clearly showed as available -- a staff member told me it had been sent back because they "called me and I didn't answer." I never received a call from Zara. Why say that? I asked to cancel the missing order in person since I was standing right there. I was told they can't cancel orders in store and that I had to call a customer service number. Why would I need to call a number in New York when there's a staff member right in front of me? I called anyway. No one answered. When I went back to the store, the manager offered poor excuses -- explaining East Coast hours -- even though Zara customer service is supposed to operate until 7:30 PM EST. I needed help, not a lecture about time zones. No resolution was offered. The experience got worse when I tried to check out in the men's department. Two customers ahead of me had already been waiting over 20 minutes, with no team member present in the department. When the manager finally appeared, instead of helping, she asked, "Why are you standing here?" The customer replied that they were trying to check out. The manager said, "Don't you see nobody's here? You should check out in the women's department." When the customer pointed out there was no sign indicating that, the manager responded, "We're not allowed to put up signs." That's unacceptable. Between the broken online fulfillment, misinformation, lack of accountability, and dismissive in-store management, this was one of the worst retail experiences I've had. Goodbye, Zara. It's been a long run -- but you've lost me.

A great boutique with a wonderful selection of clothing, jewelry and accessories. There was a…read moresales rack outside in front of the store, where I found a pair of white pants that I ended up buying. They also happened to have a great jewelry sale, and I browsed through the earrings --- ended up purchasing a fantastic pair of earrings and also a bracelet, both gifts. They were 20 percent off! Interior ambience was cheerful and welcoming, and service was great. I was so happy with my purchases---great finds, excellent value. Highly recommended, and I am looking forward to going back again. You can also sign up for their email list, which will keep you updated on sales. Street parking, which was easy to find.

I do not understand some of the negative reviews here... I have been supporting this small business…read morefor years now and my experience here has been always top notch. The products here at priced well. The owner is always happy to help you- which is great for me because.I don't have to think about putting outfits together, she helps me do that! And that is why I never leave empty handed. New merchandise coming soon so I can't wait to go back!

Reformation is one of the shops I've always enjoyed visiting. It's a charming boutique with…read morebeautiful style, and I especially love their linen dresses. I used to stop in whenever I was in the area. That said, I consistently left feeling confused about the customer service. The team never seems eager or willing to help. I've always had to ask if they have my size or if they can check in the back, and even when making a purchase, it often feels like ringing me up is an inconvenience. There are many great stores in this center, but unfortunately, this location has become my least favorite in terms of service. The designs are great and the value is good, but a bit more warmth and attentiveness would make a world of difference. I've stopped going in for now, but I hope the service improves because the products truly are lovely.

Love this store. Friendly staff & I always find a cute dress or sweater! Their prices are…read moreReasonable- it's also a great location- many cute stores & delicious chicken humus place next door.

This review is for Aerie, since I do not see a page for it yet on here. I wanted to add to what…read moreanother reviewer posted last year. The people at American Eagle are generally more chill, on average, based on past experiences shopping there. I used to shop here regularly for lingerie and PJs, but after dealing with behavior from employees that felt kind of "off" and changes in branding, sizing, and quality of items, I had to cut back on shopping here. When I go here to shop, I feel as if I annoy the employees just by being in the room. They changed the lineup on their bras and undies. For some styles, a lot of people reported changes in sizing, fit, and band length for some of their newer bras. I think their Real Free is now rebranded as SMOOTHEZ. Their cotton boy-briefs are also not as soft and comfortable as the previous versions, either. The Sydney Sweeney ad controversy was the icing on the cake, as someone who used to watch Euphoria back in 2021. I will still shop here, but only when necessary, maybe once every few years when I need more PJs or intimates. I am very mindful of what I buy here now.

The staff of American Eagle are always what shines for me. The stores are well maintained and…read morestocked, they're clean and inviting, but the staff always seems to go out of their way to make sure I have a wonderful experience, even if I don't end up purchasing anything. And that goes for both the American Eagle and Aerie side. Remember, you can always shop at one side and checkout at the other. So if there's a long checkout line, just venture over to the other side and see if you can check out faster. Price here is fine. It's not expensive, but it's definitely not what I would call 'discount clothing.' But if you hope wisely, you can find some great sales that help stretch your dollar. In all, don't pass up on American Eagle. Even if it's not a shop you usually go in to, you never know what you are going to find. If anything, you'll get a great staff to interact with.