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    Nordstrom at the Americana at Brand

    3.1 (375 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    Shant J.

    I don't normally shop at department stores, but since Nordstrom is the exclusive American distributor for Tsu Lange Yor fragrances, I ventured in. I want to thank employee Jeanne, who put in the effort to locate a bottle of "By Your Side" in the back,

    Elisabethh o.

    I went to this little area to purchase a jellycat. I am a nurse and had just got off a long shift , I had a HORRIBLE experience with Wilma ! She told me I needed to pay immediately even though I was shopping to gift the children in the ward I work with jellycats. She stood over me and I told her I was still shopping and she did not stop standing over me or my coworkers I went with monitoring us. Maybe it's because I am Mexican with dark skin because no one who was lighter than I was was monitored or watched over by any associate . I told her I was ready to pay because she genuinely didn't leave me alone so I just paid for one jelly cat instead of shopping like I wanted to . Genuinely horrible experience . I normally shop here but I was just so over everything that I decided to hurry up and leave . This is straight up prejudice and I will shop at other Nordstrom's I guess . Sad in 2025 we still have to deal with this

    Francis Kurkdjian OUD silk bottle spray.

    High energy store! Went to purchase a perfume for Valentine's Day and visit their beauty section Francis Kurkdjian Paris. Great selection and the representative Emily was super informative and made my purchase pleasant. We will go back and shop from her.

    Nuna Mixx Next and Pipa aire

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    11 months ago

    Amelia assisted me in the purse dept. she was sweet and knew her products well. Please give this lady a raise! Thanks so kindly

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    Photo of Talin S.
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    5 months ago

    ava was awesome!! she helped so much and i appreciated her kindness and patience while i chose what i wanted.

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    8 months ago

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    1 year ago

    I had purchased a Creed cologne from Nordstrom, and Cassie was extremely helpful. Thank You!

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    Page 1 of 10

    Ask the Community - Nordstrom at the Americana at Brand

    Does nordstrom have its own parking?

    No, but you can park at The Americana, and they’ll validate your parking for you.

    View All 2 Questions

    Review Highlights - Nordstrom at the Americana at Brand

    Next time, I have to shop from Nordstrom, I will certainly go to Glendale Nordstrom (although I live in Northridge).

    Mentioned in 4 reviews

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    Anthropologie

    Anthropologie

    3.2(5 reviews)
    0.2 mi

    I went into Anthropologie to make a simple return and ended up having a surprisingly rude…read moreexperience. There was only one register open, so I waited in line. When it was finally my turn, the associate helping me was polite and doing everything right. While she was processing my return, the phone rang. The manager -- who was standing right by the register doing nothing -- repeatedly told the associate to pick up the phone. The associate answered, put the caller on a brief hold, and continued helping me. Then the manager said, "Why didn't you just answer them? Maybe their question was quick." I couldn't believe it. The associate was actively helping a customer -- me -- and the manager expected her to drop everything instead of answering the phone herself. I asked the associate if that was her manager, and she said yes. I didn't catch the manager's name, but with my receipt and the timestamp, it'll be easy to figure out who was working that shift -- and I fully plan to call corporate to file a complaint. My transaction took less than a minute. The manager could have easily picked up the phone instead of making her employee juggle two customers at once. It was disrespectful to both the employee and the customer, and it ruined what should've been a quick, simple visit. This location seriously needs better leadership.

    This was my first visit to this store since they moved to inside of the mall. It looks like it's…read moresmaller than the store in Americana. For service, I can say staff are nice and friendly. Staff working on the floor greeted me and asked me, if I need help. This was a nice gesture and appreciate the friendliness. They have a variety of candles, mugs and plates. They have a really nice selection of the fall/ Halloween merchandises. I couldn't decide which one to pick since all of them were nice. I got a fall themed mug. This store is pricey compared to the other stores which sell similar merchandises. For parking, this store is located in the mall. I would suggest parking in the parking lot close to Bloomingdale's side since it's close.

    Photos
    Anthropologie - Shoe section

    Shoe section

    Anthropologie
    Anthropologie - Halloween things!

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    Halloween things!

    Zara - Zara waiting line

    Zara

    1.7(337 reviews)
    0.2 mi
    $$

    I really don't understand why this store is so popular…read more For selection, they have a variety of clothing lines such as formal, casual and accessories. For value, I would say the prices are kind of on higher end compared to other stores. My main issue is the customer service in this store. Most of the employees have a nasty and not friendly attitude. They don't greet the customers and they give weird looks or follow around the customers for no reason. Also, recently, they don't give receipts anymore. They ask for phone number and they text the receipt. Maybe some customers don't want to give their phone numbers and prefer paper receipts. For parking, this location is located in Glendale Galleria so parking is easy.

    Truly poor experience -- the kind that takes all the fun out of what should have been a simple…read moreretail therapy day. I've been a Zara customer for years, since my teenage years. I ordered several items online to be delivered to the Glendale Galleria store, which was the only pickup option offered in the app. I expected a smooth wardrobe refresh. Instead, it turned into a month-long headache. My order was split into three shipments: - one arrived the next day - the second arrived two weeks later - the third never arrived, even after almost a month. Already a bad experience. Since I don't live nearby, after a month I decided to at least pick up the items that had arrived. I picked up one package without issue, but when I asked about the second -- which the app clearly showed as available -- a staff member told me it had been sent back because they "called me and I didn't answer." I never received a call from Zara. Why say that? I asked to cancel the missing order in person since I was standing right there. I was told they can't cancel orders in store and that I had to call a customer service number. Why would I need to call a number in New York when there's a staff member right in front of me? I called anyway. No one answered. When I went back to the store, the manager offered poor excuses -- explaining East Coast hours -- even though Zara customer service is supposed to operate until 7:30 PM EST. I needed help, not a lecture about time zones. No resolution was offered. The experience got worse when I tried to check out in the men's department. Two customers ahead of me had already been waiting over 20 minutes, with no team member present in the department. When the manager finally appeared, instead of helping, she asked, "Why are you standing here?" The customer replied that they were trying to check out. The manager said, "Don't you see nobody's here? You should check out in the women's department." When the customer pointed out there was no sign indicating that, the manager responded, "We're not allowed to put up signs." That's unacceptable. Between the broken online fulfillment, misinformation, lack of accountability, and dismissive in-store management, this was one of the worst retail experiences I've had. Goodbye, Zara. It's been a long run -- but you've lost me.

    Photos
    Zara - Waited an hour.

    Waited an hour.

    Zara
    Zara

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    H&M - Women clothing

    H&M

    2.8(244 reviews)
    0.1 mi
    $$

    H&M has always been hit or miss for me and my fashionista needs. I love to pop in and check out…read morethe "sales" rack whenever I find myself near one. The styles are simple but when combined with layers, blazers, accessories and shoes they can create a "wow" factor. Lately I've been getting lucky with my finds!!! Love when that happens...don't you?! *Salespeople are always friendly and ready to answer all of your questions. *Sign up for their rewards program with your email for discounts and deals

    I wish I could leave a -0 review!! The customer service at this location was quite honestly,…read moredeplorable in every sense of the word. I made a purchase last week on 1/19. And asked the cashier to please use my phone number so that my purchase would be registered to my account history.. Long story short, he didn't. And it caused a disaster !! And instead of taking accountability as a store employee made a mistake, the manager blamed me!!! Fast forward to today 1/26, as I proceed to return the item as it didn't work out for me. The original tags were still attached.. The manager Arely was disgusting rude, as I was never given the receipt and didn't know the exact date that the purchase was made. Although she could tell the item was newly purchased, in fact it was new item that had just come out. She blamed me the customer, stating that I should have been aware of what card I used to make the purchase. Like who shops and remembers exactly what card they made a purchase on? Instead of holding the employee who didn't use my customer account accountable, she blamed me, stating that if I didn't know the registrar it was purchased on, and the day and time, that I had to keep the unwanted item. Instead of offering me a store credit. She made me wait about 45 minutes pretending to look for the item in the backlog. When in fact a portion of the time she was upstairs walking around ... Not to mention, I have a disability, and my body became faint and I almost passed out waiting for her. I had to actually sit on register top because she was intentionally taking so long walking around upstairs. The way she spoke to me was disrespectful and disturbing. Not once did she apologize for the employee not properly checking me out.. She in fact became indignant in her efforts to blame me! Not sure how she is in a managerial position, as the employees at the registrar exercised more professionalism and courtesy than her... She needs to be fired immediately!

    Photos
    H&M - Men's shirts

    Men's shirts

    H&M
    H&M

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    Nordstrom at the Americana at Brand - deptstores - Updated May 2026

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