Nordstrom at the Americana at Brand

I went into Anthropologie to make a simple return and ended up having a surprisingly rude…read moreexperience. There was only one register open, so I waited in line. When it was finally my turn, the associate helping me was polite and doing everything right. While she was processing my return, the phone rang. The manager -- who was standing right by the register doing nothing -- repeatedly told the associate to pick up the phone. The associate answered, put the caller on a brief hold, and continued helping me. Then the manager said, "Why didn't you just answer them? Maybe their question was quick." I couldn't believe it. The associate was actively helping a customer -- me -- and the manager expected her to drop everything instead of answering the phone herself. I asked the associate if that was her manager, and she said yes. I didn't catch the manager's name, but with my receipt and the timestamp, it'll be easy to figure out who was working that shift -- and I fully plan to call corporate to file a complaint. My transaction took less than a minute. The manager could have easily picked up the phone instead of making her employee juggle two customers at once. It was disrespectful to both the employee and the customer, and it ruined what should've been a quick, simple visit. This location seriously needs better leadership.

This was my first visit to this store since they moved to inside of the mall. It looks like it's…read moresmaller than the store in Americana. For service, I can say staff are nice and friendly. Staff working on the floor greeted me and asked me, if I need help. This was a nice gesture and appreciate the friendliness. They have a variety of candles, mugs and plates. They have a really nice selection of the fall/ Halloween merchandises. I couldn't decide which one to pick since all of them were nice. I got a fall themed mug. This store is pricey compared to the other stores which sell similar merchandises. For parking, this store is located in the mall. I would suggest parking in the parking lot close to Bloomingdale's side since it's close.

Shoe section

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Halloween things!

Aritzia

3.2(81 reviews)

0.1 mi

•$$$

Nice store with a good atmosphere and very helpful sales associates. Everyone that approached me…read morewas friendly, welcoming, and actually seemed interested in helping instead of just following people around. The clothing selection looked really nice and well organized. My only thing is this place is definitely pricey lol. Thank God it's only for women because I would probably spend way too much money in here. Overall still a good shopping experience.

As much as I love this store, customer service needs to be stepped up. I was not welcomed nor…read moreoffered help for the first 30 minutes of my shopping experience. Devena did acknowledge me after 30 minutes but her customer service felt very forced and not very welcoming. Apart from her service, I always love the selection at this store just wish it was more affordable for the material I'm paying for.

Dance day with Aritzia dress

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Princess Polly

2.8(6 reviews)

I've always liked their online shop- so I was super excited to find a store in person! The store is…read moreclean, easy to navigate, cute and trendy items. Lots of dresses, tops, skirts, accessories and friendly girls that work there. I did get a top, but left a skirt because it was tooo see through. The dressing rooms are clean and love the huge mirrors and lighting!

Horrific customer service, would never shop here again. The girls are rude and literally spent…read moretheir time staring at me instead of offering any assistance. Would not let me accompany my young daughter into the dressing room, just stood next to me while I was waiting for her outside the dressing rooms, staring at me laughing. It was so bizarre. The executives at this location should make some changes. Shopping should be fun, not stressful.

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Zie Boutique

4.3(54 reviews)

•$

Beautiful garments . The earrings only $25!!! I was stunned when I walked by bc this store style is…read moreright up my alley . The girl at the counter was so nice too , love their style and I want to go back and get some more things from here .

I bought a white shirt from here despite it being overpriced $77 , tried it on at home with the…read moreoutfit I had inspired to go with it but it didn't look nice so I came back for an exchange. The staff very mundane and not welcoming. Says said her manager said she can't exchange it because it smells of perfume. I smelt it , it smelt like their terrible fabric. I just left the shirt there for them. ¯\_(ツ)_/¯ If customer service would had been better or they could be more accommodating maybe the store would have better reputation. Anyway wish their business the best of luck

Latest and most stylish accessories updated twice a week.

The only store you need in the mall for all occasions! located next to Bloomingdale`s.

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Zie Los Angeles

Lilyful

3.5(15 reviews)

I stopped in the Burbank store to purchase some items for a friend…read more When I walked in, I noticed the salesperson, who in turn also saw me walk in. I walked past her, and after several seconds, I said hello. Her response seemed forced and annoyed hello. Five or ten minutes later, her coworker came from the back to clock out. No acknowledgment from her either. It was just the two of us in the store. I perused the whole store looking at the outfits. Not once did this salesperson ask me if I needed help or acknowledge my existence. She ignored me the whole time. With employees like her, it is no surprise why retail stores shutter. She was a horrible representative for this store. I could have purchased many of the clothes, however, I chose to leave and made my purchases online. If I am treated in such disrespectful manner, why would I give this store and their horrible staff my hard earned money?

Okay so, it's pretty good. I got what I ordered and it came pretty fast. The quality is decent,…read moreabout what I expected for the price. Would probably shop here again, tbh. Nothing special, but reliable!

"Dress for the Moment."

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Grand opening of Lilyful in the Glendale Galleria!

Brandy Melville

2.6(94 reviews)

0.1 mi

This store is always SO FREAking crowded and there's clothes, accessories, bags, and just random…read moredecor everywhere. Millions of things on the walls too. Do not come if you're claustrophobic. My friends had fun tho and found some cute things, hence the 3 stars

Change the damn hours if you don't open at 10am????? Why is there no sign on the store that says…read moreopening hour . Does open time rely on how late the workers are to opening shift?? It's Saturday passed 11am and this store still isn't open.

Unorganized clothes

One of the walls of clothes

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Brandy Melville stickers- collectibles!

Karma-Xpress

5.0(48 reviews)

0.3 mi

"Hidden Gems in Glendale CA Trendy fashion, Unique design,…read moreand selection. Affordable prices Best customer service!

Stumbled upon this gem while walking around. The owner is so so sweet and doesn't push sales, which…read moreI absolutely love. I was looking for an Indian store in the area and I'm so happy I found it. I bought the Neha henna and WOW, genuinely impressed by the quality and how cost effective it is. I especially love that it's natural and doesn't have chemicals. I was able to do and remove my henna within 15mins. Dries very quick. I have been doing henna for 15 years and this is one of the better henna I have found. I highly suggest visiting this store to check out their stuff.

Neha instant henna

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Zara

1.7(337 reviews)

I really don't understand why this store is so popular…read more For selection, they have a variety of clothing lines such as formal, casual and accessories. For value, I would say the prices are kind of on higher end compared to other stores. My main issue is the customer service in this store. Most of the employees have a nasty and not friendly attitude. They don't greet the customers and they give weird looks or follow around the customers for no reason. Also, recently, they don't give receipts anymore. They ask for phone number and they text the receipt. Maybe some customers don't want to give their phone numbers and prefer paper receipts. For parking, this location is located in Glendale Galleria so parking is easy.

Truly poor experience -- the kind that takes all the fun out of what should have been a simple…read moreretail therapy day. I've been a Zara customer for years, since my teenage years. I ordered several items online to be delivered to the Glendale Galleria store, which was the only pickup option offered in the app. I expected a smooth wardrobe refresh. Instead, it turned into a month-long headache. My order was split into three shipments: - one arrived the next day - the second arrived two weeks later - the third never arrived, even after almost a month. Already a bad experience. Since I don't live nearby, after a month I decided to at least pick up the items that had arrived. I picked up one package without issue, but when I asked about the second -- which the app clearly showed as available -- a staff member told me it had been sent back because they "called me and I didn't answer." I never received a call from Zara. Why say that? I asked to cancel the missing order in person since I was standing right there. I was told they can't cancel orders in store and that I had to call a customer service number. Why would I need to call a number in New York when there's a staff member right in front of me? I called anyway. No one answered. When I went back to the store, the manager offered poor excuses -- explaining East Coast hours -- even though Zara customer service is supposed to operate until 7:30 PM EST. I needed help, not a lecture about time zones. No resolution was offered. The experience got worse when I tried to check out in the men's department. Two customers ahead of me had already been waiting over 20 minutes, with no team member present in the department. When the manager finally appeared, instead of helping, she asked, "Why are you standing here?" The customer replied that they were trying to check out. The manager said, "Don't you see nobody's here? You should check out in the women's department." When the customer pointed out there was no sign indicating that, the manager responded, "We're not allowed to put up signs." That's unacceptable. Between the broken online fulfillment, misinformation, lack of accountability, and dismissive in-store management, this was one of the worst retail experiences I've had. Goodbye, Zara. It's been a long run -- but you've lost me.

Waited an hour.

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Iness

3.8(140 reviews)

0.5 mi

I really liked the very stylish and formal clothes they have--they are extremely beautiful. I'm…read morevery happy that I visited this store, especially because of the ladies who patiently and kindly helped me find the outfit I wanted.

I had a great experience at Iness! The ladies were super helpful and responsive to questions. They…read moremade the experience comfortable. I will definitely be going back!

My mom trying on a Nicole Bakti

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H&M

2.8(244 reviews)

0.1 mi

H&M has always been hit or miss for me and my fashionista needs. I love to pop in and check out…read morethe "sales" rack whenever I find myself near one. The styles are simple but when combined with layers, blazers, accessories and shoes they can create a "wow" factor. Lately I've been getting lucky with my finds!!! Love when that happens...don't you?! *Salespeople are always friendly and ready to answer all of your questions. *Sign up for their rewards program with your email for discounts and deals

I wish I could leave a -0 review!! The customer service at this location was quite honestly,…read moredeplorable in every sense of the word. I made a purchase last week on 1/19. And asked the cashier to please use my phone number so that my purchase would be registered to my account history.. Long story short, he didn't. And it caused a disaster !! And instead of taking accountability as a store employee made a mistake, the manager blamed me!!! Fast forward to today 1/26, as I proceed to return the item as it didn't work out for me. The original tags were still attached.. The manager Arely was disgusting rude, as I was never given the receipt and didn't know the exact date that the purchase was made. Although she could tell the item was newly purchased, in fact it was new item that had just come out. She blamed me the customer, stating that I should have been aware of what card I used to make the purchase. Like who shops and remembers exactly what card they made a purchase on? Instead of holding the employee who didn't use my customer account accountable, she blamed me, stating that if I didn't know the registrar it was purchased on, and the day and time, that I had to keep the unwanted item. Instead of offering me a store credit. She made me wait about 45 minutes pretending to look for the item in the backlog. When in fact a portion of the time she was upstairs walking around ... Not to mention, I have a disability, and my body became faint and I almost passed out waiting for her. I had to actually sit on register top because she was intentionally taking so long walking around upstairs. The way she spoke to me was disrespectful and disturbing. Not once did she apologize for the employee not properly checking me out.. She in fact became indignant in her efforts to blame me! Not sure how she is in a managerial position, as the employees at the registrar exercised more professionalism and courtesy than her... She needs to be fired immediately!