I am a regular at the Nordstrom and the staff here is my favorite. The customer service here is 11/10. The staff in the beauty section and in women's section on the second floor are the best. They always go out of my way to help me find an item. I also love that they have recently started carrying K beauty items at this location. It's never busy here and I like placing all of my buy online, pick up in store orders too! read more

ORDER PICK UP WAS AMAZINGLY EASY. Drive up. Call. They bring it out. No wait. No hassle. No need to park or go it to wait in line. Thank you Nordstrom read more

My wife and Jenny, the other half of the other couple with us, made this our only Americana stroll stop. The ladies wanted to check out their shoes, as well as the dress department for my wife. This department store is so brightly lit, it was like walking out of the night into bright daylight! As bright as I've ever seen in any store. And with noticeably wide aisles to maneuver around through. But my wife was disappointed with their dress selection. And neither of them left with a single purchase. read more

Very clean. Very nice. Workers nice to me, no matter what. I was surprised at how happy I was while inside. Thank you read more

Nordstrom at the Americana at Brand - Enjoying - Department Stores Near Me - Glendale, California

Customer service is awful. It used to be great! Rude and tacky. Rehire your staff. They are so dismissive

I don't normally shop at department stores, but since Nordstrom is the exclusive American distributor for Tsu Lange Yor fragrances, I ventured in. I want to thank employee Jeanne, who put in the effort to locate a bottle of "By Your Side" in the back, read more

Nordstrom at the Americana at Brand - Department Stores Near Me - Glendale, California

I just like shopping! This location has a nice range of beauty and perfume options. They don't have much in the way of branded jewelry or high end shoes - Stuart Weitzman is the top of the options. Upstairs in women's they carry Frame, L'Agence, Cinq a Sept, Mother and Paige, but for things like St John's, David Yurman, etc. I order online. Same with leather goods and bags - there are some Tory Burch options, but no Burberry or YSL. The employees have been very friendly and helpful, typically. It's not my favorite Nordstrom, nor the nicest, but it's always nice to do some shopping! read more

Amelia assisted me in the purse dept. she was sweet and knew her products well. Please give this lady a raise! Thanks so kindly

This review is specifically for Travine. She consistently provides excellent customer service! Everytime I shop Nordstrom [Americana location] Travine goes out of the way to ensure I have a pleasant shopping experience - immediately offering assistance with finding a particular item; getting a fitting room ready for me; etc. Nordstrom has an exceptional sales associate in Travine. Rating: 5/5-stars, highly recommend read more

Some of the employees are rude and unwelcoming and it ruins the experience. I don't think I'll return to this one. This is a big reason shopping online is easier, which is a shame because I loved going in to browse, but it's not worth it on the occasions you get treated poorly. read more

I went to this little area to purchase a jellycat. I am a nurse and had just got off a long shift , I had a HORRIBLE experience with Wilma ! She told me I needed to pay immediately even though I was shopping to gift the children in the ward I work with jellycats. She stood over me and I told her I was still shopping and she did not stop standing over me or my coworkers I went with monitoring us. Maybe it's because I am Mexican with dark skin because no one who was lighter than I was was monitored or watched over by any associate . I told her I was ready to pay because she genuinely didn't leave me alone so I just paid for one jelly cat instead of shopping like I wanted to . Genuinely horrible experience . I normally shop here but I was just so over everything that I decided to hurry up and leave . This is straight up prejudice and I will shop at other Nordstrom's I guess . Sad in 2025 we still have to deal with this read more

Nordstrom at the Americana at Brand - Department Stores Near Me - Glendale, California

That red-haired lady had an attitude like she was doing me a favor just by standing there. And then she tried to sell me a tester. My friend and I started the day at Nordstrom Arcadia, hunting for her wedding scent for next month. The sales associate there? Absolute gem--kind, patient, and honest. Then we came here, and it was like customer service just... clocked out. After my friend found her perfume, I went to grab a hair mist since I had run out. They pointed me to Byredo and Diptyque. Cool. Except when I got to Byredo, the salesgirl was too busy chit-chatting to even acknowledge me or pretend to work. She gave me a quick once-over and went right back to her conversation. I started sniffing the regular perfumes first, then moved on to the hair mists. Eventually, she dragged herself over and, instead of helping, just said, "You could just smell those" (pointing to the perfumes, as if I was doing it wrong). I just smiled and said, "Thanks, I'll take this one." She snatched the only bottle off the shelf--a tester--and handed it to another employee like she was passing off a burden. I pointed it out. She denied it. I flipped the bottle over. Boom. "TESTER" right there in bold letters. The other lady, now holding the oops-it's-a-tester bottle, immediately rushed me over to Diptyque where I picked a scent and bought it just to be done with the whole thing. I get it--bad days happen. But was I personally responsible for yours? I gave three stars instead of just one because, at the end of the day, my friend found her perfect wedding scent, and that was the main goal. Plus, I still walked away with a hair mist I liked, even if I had to navigate some unnecessary attitude to get there. The experience wasn't a total disaster--just needlessly unpleasant. -------- I appreciate the response. I understand that March can be a busy time, but great customer service shouldn't depend on the season. I also understand that different locations may have different levels of traffic, but good service isn't about how busy a store is--it's about how customers are treated. The experience at Nordstrom Arcadia showed me what great service looks like, even during the same 'busy time,' so the contrast here was disappointing. Hopefully, this feedback helps improve consistency across locations for future customers, myself included. read more

Shout out to Sergio at the shoe department for being so helpful and patient during my search for my next gym shoe. He took the time to listen to my needs, likes and dislikes, and brought out a number of different models for me to try on. He was very attentive, reassuring, and offered good feedback. I'll make sure to return to this location next time I need help! read more

Men's department has HORRIBLE customer service. Went there last Thursday 9/25 to try and get a couple of suit shirts from Black Tux for an upcoming wedding. The guy working ignored us for over 10min.. we were literally standing there without any acknowledgment despite being in eyesight. When I got fed up of waiting and asked about getting assistance, he explained that Black Tux was an independent shop and their shop person was gone for the day and that he could not help. This information was irritating enough however rather than try and sell us some other shirts or offer any service he very matter of factly said "I cannot help you" and went about continuing to assist another client. I've worked retail and more so been in customer service for years - you NEVER tell anyone this. Nordstrom Managers, your staff should do better given this is a "luxury" department store. read more

DONT shop with Adriana in the beauty department she will mess up your order and be disrespectful. store manager is terrible will ignore you and support the disrespectful behavior from employees don't waste your time shopping here go to other locations read more

Went in with my husband to grab a birthday gift and loved Jo Malone perfume long story short waited about 10min in the counter nobody was showing up to help we literally had to look for someone to help. After that someone came and sent us someone from makeup section with long black hair, eye contacts full makeup, and was very rude her tone was just off she looked in a hurry and bothered to help out. We told her what we wanted i said the perfume that just came out so she took it to the register i asked if it would come in a box nicely wrapped she looked at me like what the hell and said "well this is how it comes i cant do nothing" so i told my husband no so just a perfume inside a regular shopping bag i had gave up already, after that my husband looked for someone else and this very sweet lady with glasses came and wrapped it in a box and a velvet bow just nicely done. read more

I always shop here never really have a bad experience until the last couple times in Makeup , Anjoli helped me she was nice but super pushy about me buying a skin tool and then I came to return it and she seemed very upset about it I know they work of commission but too seem visibly upset is ridiculous, then I wanted to purchase another product and she honestly didn't wanna help me, and kept trying to pass me on to someone else I wanted to purchase with her because i have in the past and wanted to help her out but honestly makes me not wanna shop here anymore I'd rather go to the Sephora next door or Bloomingdale's read more

As Nordstrom as any other though not as impressionable as the Grove, Westfield Topanga, or even Nordstrom Rack... Maybe it's because it feels smaller in scale, especially the men's department or not as highlighted as a top store of the Americana as it is at its counterpart (via the Grove LA). The service is there and the subsidiaries of Nordstrom like the Ebar cafe and Bar Verde are solid for sure, definitely recommend for department store enthusiast as it's the crème de la crème!! Nordstrom via Glendale's Americana is located on the opposite side of the parking structure for the Americana at Brand down Caruso Avenue, before Urban Outfitters and AMC, but along the same path. They do validate parking much like select places, including the former Pacific now AMC. It's rarely crowded in here and you can usually get in and out fairly smoothly depending on your shopping goals. read more

ava was awesome!! she helped so much and i appreciated her kindness and patience while i chose what i wanted.

Loren Martinez Loren Martinez Loren Martinez Is so condescending! I ordered a Burberry shirt for picture day. I took it out of the bag and hung it up. Picture day comes and I pull the tag off then go to iron it (he's gotta look sharp). As I ironed it I noticed a couple of spots. Hardly visible to the naked eye, so he puts it on. I take them outside to get a picture with natural lighting, then I noticed that the spot shows up in the pictures. It's right by the label so it's easy to see. We rush and put on last years Burberry shirt and head out. I come home and immediately call the store, I spoke to someone (I forgot her name), but she kindly tells me to bring the shirt back as soon as possible. I took it in today and the first clerk was nice, but then had to call the demon over Loren Martinez. She basically starts by saying, I can't do anything about it. "Your showing me a picture that your son wore it." "We have a strict policy with name brands" "Your son wore it". "There nothing I can do" "That language won't be tolerated " (I might've cussed by that point). Then she goes to the computer and says this shirt has never been returned. Oh I'm sorry did your f**k*n computer tell you that it's never been returned? THEN HOW THE F**K did I get a shirt with stains on it? Just a couple of things to wrap this up: 1. Never take the tags off brand name items because apparently you can wear it, stain it, then take it back. Per Loren Martinez 2. Nordstrom - PLEASE update your customer service reps that you will not take anything back once the tags are removed. 3. Loren Martinez don't call security because someone drops an F bomb. Oh did I forget to tell you that part? Yeah Loren Martinez called security on me and Emilio started watching me around the store. Nordstrom MANAGEMENT- Get Loren Martinez back into the remedial customer service program. read more

I'm not usually someone who writes reviews, but with how rough everything feels lately, I wanted to take a moment to praise someone who truly made a difference in my day. Nallely Garcia at the Shoe Dept. was amazing--so kind, attentive, and genuinely thoughtful. They didn't have the shoe size I was looking for, and I was ready to leave disappointed. But Nallely didn't let that happen. She went out of her way to bring me seven different options she thought I might like, just to make sure I left with a smile. She saw my disappointment and cared enough to try to turn my experience around--and she absolutely did. Thank you, Nallely. You're the kind of person who makes the world a little better. read more

High energy store! Went to purchase a perfume for Valentine's Day and visit their beauty section Francis Kurkdjian Paris. Great selection and the representative Emily was super informative and made my purchase pleasant. We will go back and shop from her. read more

Nordstrom at the Americana at Brand - Francis Kurkdjian OUD silk bottle spray. - Department Stores Near Me - Glendale, California

We stopped by the Nordstrom Cafe to grab a drink, and Joel made our drinks. He was incredibly professional, knowledgeable, and sweet throughout the entire experience. It's clear he takes pride in his work, and we truly appreciated his friendly service. He definitely deserves a great review for making our visit so enjoyable read more

Before coming here, I was so overwhelmed trying to decide on a stroller. Joey, in the stroller department, helped me with all my questions and was super knowledgeable. I could not recommend this any more. He was absolutely AMAZING! read more

Nordstrom at the Americana at Brand - Nuna Mixx Next and Pipa aire - Department Stores Near Me - Glendale, California

The beauty department is so great, the lady named Mona working in the charlotte tilbury section is so amazing, she wanted to give me a beauty makeover and do my makeup , I loved the air lipgloss you can't even feel it on. I didn't have time to do a make over since my mother was with me but I plan to come back, I absolutely love the beauty department. read more

Great service at the perfume/make up counters. Every time I've gone and bought perfume, they have always done the best job wrapping my gifts. I go to this Nordstrom just for that! Great customer service! read more

Shout out to America, Jasmine, and Lawrence at the men's fragrance counter on the third floor who all went above and beyond with their customer service. Employees like This are why I continue coming back. Thank You! read more

I came to this store 3 times and the 3rd time I met Jesus. Jesus was amazing, he helped me with my exchange. He was patient, attentive and just listened to what my needs were. I give Jesus a 5 star review. Excellent customer service. The reason Nordstrom got 3 stars is because I had to return 3x. I recommend if your going to Nordstrom Jesus is your guy! Again he was amazing!!! read more

I had a return and Anush in sunglasses was very unhelpful. She said we could return anywhere and then proceeded to help three customers while I waited. I ended up returning upstairs in clothing department.They were quick and helpful. read more

Came here just to leave a review for Cruz at Lancome!! She is amazing, straightforward, and fixed all my makeup problems. I can tell she's extremely knowledgeable in her craft, and she was so sweet while she was helping me. I told her I was looking for both a concealer and foundation, but she was honest and told me that only the concealer would be all that I need (I had some specific concerns and told her which products were currently in my rotation). She even took the foundation that I currently used and showed me how to improve my routine with the new concealer. Amazing service! read more

If I can leave negative stars I would. Tonight I received my package from Nordstrom extremely happy thinking I was gonna be fine with my order, I open it, and it's truly disgusting, there's make up stains all over my body suit and it's RIPPED... whoever was doing these orders at this location clearly was NOT doing their job right, I called customer service stated they can do a return but will not adjust the price if I want another item similar would have to pay full price. Not only that, they gave me the wrong box with the WRONG SIZE I ordered extra large and got a large I always up the sizes in this material bc typically I'm a size s/m, Don't do ONLINE shopping for this location..... read more

See all

Moral of the story don't get gift cards from Nordstrom. I went to the Americana location to use the gift card that I got from the same location a week prior and the balance was $0. Customer service got my information and I was told that a manager will call me the following Monday in order to resolve this issue. I never received a call, so instead I called and emailed myself and the manager didn't pick up the phone nor replied back to my email. I called customer service again and was transferred about 4 different times to a new department and representative. The final person I spoke to stated that the gift card was used and I would need to file a police report in order to receive the money back. So basically I got scammed by Nordstrom and they don't want to take any accountability. Keep in mind I didn't even scratch the card number on the back of the gift card until I went to purchase something from the store. I wasn't even the one who scratched it off, the worker did at the register. I even had the receipt of purchase but apparently that's not enough. This whole matter is a significant inconvenience and something that was out of my control.  Waste of money and waste of time. read more

I was in Nordstrom's yesterday near the Makeup area, looking for an eyebrow pencil as Sephora was completely insane. I've been inside plenty of times and and have bought a fist full of items here before. As I grab the eyebrow pencil and then on my way to look for supergroup sunscreen, the women working at that Anastasia counter, was doing someone's eyebrows at the time and wouldn't let me walk around with my item to go see the sunscreen. I asked her if I this was necessary and if I would be able to hold onto my item, I want to go look at the sunscreen or if this is protocol and she didn't answer my question and proceeded to call a gentleman over and said he'll hold onto it for you. The women's name was Karina R The way she treated me wasn't friendly, didn't make me feel welcome, and was unwarnted. If you're trying to make a sale that's not a way to do it or is it deserved. I ask Nicholas at the register, if we're not able to walk around with products and he said no you're. I sincerely hope this issue is dealt with so future buyers don't feel the same way. read more

Shannon in the MAC section of this Nordstrom was the worst! So rude for no reason had a condescending tone. She kept walking away from me when I tried to ask for help. I was mid way into my sentence when she decided to turn around walk away and pretend like she couldn't hear me. Maybe she was having a bad day or maybe she hates her job whatever the case may be someone let Shannon go so she can find better! read more

Derek in men's shoes was so helpful and patient. I had a return and had no info for him. He really went above and beyond for me even when there were tons of customers needing his attention. He multitasked so well and am truly impressed with his patience and help. Give that man more money. read more

Nordstrom at the Americana at Brand - Derek the man. - Department Stores Near Me - Glendale, California

I had purchased a Creed cologne from Nordstrom, and Cassie was extremely helpful. Thank You!

I love this location! Rana helped us and was so lovely. She made our shopping experience fun and easy, and overall worth the trip. We will totally come back just to shop with her. read more

I wish I could give more than 5 stars. Not kidding. I just had the most wonderful experience with Alondra, Rick, and Devon. Hands down the best customer service. I signed up for the Cartier master class a month ago and missed it due to my baby getting sick. He's all better now to I came in to pick up my presale items. Ms. Alondra walked me over to Rick who knew exactly what I was talking about, the two of them walked me arm in arm to retrieve it. All the while being super sweet and made me feel like such a posh celebrity. Alondra wrapped it up by offering me a sample of her favorite perfume and then reminded me to get my parking validated. 10 out of 10 for this team all around. read more

Nordstrom at the Americana at Brand - My fabulous Cartier perfume and gwp and the two bffs that welcomed me. - Department Stores Near Me - Glendale, California

I came about a week ago with my boyfriend to look at perfumes. Lala was the only person who approached us, gave us samples, and helped us. She was super sweet and made the experience overall pleasant! Thank you! read more

Bought a vest from the Nordstrom website and they refused to take it back after showing them a copy of the charge on my credit card statement. Item was sealed and unopened. Terrible service. After 30 years of being a loyal customer, I will go out of my way going forward so as not to give them my business. read more