I really don't understand why this store is so popular. For selection, they have a variety of clothing lines such as formal, casual and accessories. For value, I would say the prices are kind of on higher end compared to other stores. My main issue is the customer service in this store. Most of the employees have a nasty and not friendly attitude. They don't greet the customers and they give weird looks or follow around the customers for no reason. Also, recently, they don't give receipts anymore. They ask for phone number and they text the receipt. Maybe some customers don't want to give their phone numbers and prefer paper receipts. For parking, this location is located in Glendale Galleria so parking is easy. read more

Truly poor experience -- the kind that takes all the fun out of what should have been a simple retail therapy day. I've been a Zara customer for years, since my teenage years. I ordered several items online to be delivered to the Glendale Galleria store, which was the only pickup option offered in the app. I expected a smooth wardrobe refresh. Instead, it turned into a month-long headache. My order was split into three shipments: - one arrived the next day - the second arrived two weeks later - the third never arrived, even after almost a month. Already a bad experience. Since I don't live nearby, after a month I decided to at least pick up the items that had arrived. I picked up one package without issue, but when I asked about the second -- which the app clearly showed as available -- a staff member told me it had been sent back because they "called me and I didn't answer." I never received a call from Zara. Why say that? I asked to cancel the missing order in person since I was standing right there. I was told they can't cancel orders in store and that I had to call a customer service number. Why would I need to call a number in New York when there's a staff member right in front of me? I called anyway. No one answered. When I went back to the store, the manager offered poor excuses -- explaining East Coast hours -- even though Zara customer service is supposed to operate until 7:30 PM EST. I needed help, not a lecture about time zones. No resolution was offered. The experience got worse when I tried to check out in the men's department. Two customers ahead of me had already been waiting over 20 minutes, with no team member present in the department. When the manager finally appeared, instead of helping, she asked, "Why are you standing here?" The customer replied that they were trying to check out. The manager said, "Don't you see nobody's here? You should check out in the women's department." When the customer pointed out there was no sign indicating that, the manager responded, "We're not allowed to put up signs." That's unacceptable. Between the broken online fulfillment, misinformation, lack of accountability, and dismissive in-store management, this was one of the worst retail experiences I've had. Goodbye, Zara. It's been a long run -- but you've lost me. read more

Did I miss the memo? Are the cashiers and all other employees auditioning for a role in The Devil Wears Prada? I mean, kudos for trying to embody the Miranda Priestly character, but not cute in the real world. We wanted a cologne and shirt we had seen online and opted to drop in. The employees seemed bothered and the cashier was beyond short - and no, not his persona because he was chatty with his coworker. I'm not saying have a smile glued to your face and have a bubbly personality, but don't make it seem like my shopping is interrupting your day. We ended up just going to UNIQLO downstairs to finish our shopping. read more

Zara - Women's Clothing Near Me - Glendale, California

Zara left me very disappointed due to poor communication and lack of accountability during a major sales day. Several items were placed on the sales floor, and when scanned, they showed $0, which was confusing. I asked for clarification, and the manager explained that these items are usually not sold, but she said in this case they would be sold as final sale, which I agreed to. Based on her explanation and approval, I spent a significant amount of time trying on the clothing and making decisions. When I went to check out, I was then told the items could not be sold at all. This directly contradicted what the manager had already told me. The situation was not my fault--I relied on the information given by management. My time was completely wasted, and no effort was made to accommodate or acknowledge the mistake. Very frustrating experience read more

Worst customer service Store closes at 9PM on Saturday but somehow the fitting room is not available for use.To my question why i am not allowed to use the fitting room while others are inside the rudest employee said sorry and bye. I forgot to get her name since i was disappointed and wanted to leave. read more

On my last visit to Zara, I was treated with total indifference and disrespect. I tried to exchange a defective item, but no one listened or cared to understand. They told me to resolve it online, where I was told only the store could handle it. In the end, they bounced me back and forth. The male section employee with "short hair" was extremely RUDE, and I felt discriminated against. I felt pushed out of the store. I ended up buying another piece and left with both, but I will never return. You need to review your staff. As a loyal customer, this was the worst experience. No solution. No care. Just neglect. read more

Zara - Women's Clothing Near Me - Glendale, California

They shadowy put the stuff in bag and don't bother to ask if you want to pay $0.11 and it's not about the price it's the fact that it's a sneaky action. And it's not refundable! I'm not buying there anymore, the stuff is not even all that and the selection it's mostly plain. read more

I was discriminated against and was not allowed to return a defective item even though it was within the 30 day window. I bought a pair of defective heels and management refused to return it and made it seem as if I was the cause for defect. I only wore the heels one night then noticed they were defective. I work full time and I am a full time grad student, at the time when I bought the heels I was in an accelerated summer session so I literally had no time to go to the store. When my semester was slowing down, I was lucky that there was two days left before the end of the 30 day mark. Management initially gave me customer service number but because I work 9-5, I wasn't able to get ahold of them due to their hours of operation. When I contacted customer service next day, they ask if it was online or in store purchase, to which I told them in store. Without asking for any additional information they said we only handle online orders and told me to go back in store and talk to a manager. I returned to the store where they continued to tell me they don't handle products that are defective. Then one manager told me I defected it because I wore them once. Which is against their policy (I will attach a picture of their policy that states that if you wear a product and notice a defect to take it into the store). There's no way one night of walking in these heels would cause for the heel cap to come off. There was no adhesive on the heel cap. Then I reached out to the customer service again and I will post what they said. read more

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So my first experience with Zara was in Europe. My daughter feel in love with this store. They had a wide selection of different styles and the prices were pretty decent. Now that Zara is here in the US not sure how I feel about them. I have gotten some work pants and a couple of shirts but I find them to be a little overpriced. Especially when I can go to Nordstrom's Rack and pick up slacks for about $20 cheaper. As far as the service goes it's your basic sales clerk. No one went our of their way to help. Will I come back here and browse, most definitely you just never know when you might catch a deal. read more

The male cashiers are a lot friendlier than the female ones I discovered. The female ones I've encountered in the past in this store just glare at you when they're done with your transaction. No "You're all set!" and no "Thank you!" Today was a good day as the manager was present so the lines are more controlled, especially the credit card self check out kiosks. No "pissed off" yelling needed by any female staffer to the confused customers. This Zara store really needs to work on their signages especially for those darn self check out stations to the right. Fitting rooms are always crowded but probably expected due to location and brand affinity. There are so many designs on the Zara website that you cannot find here. Online selections are so much better, with great size availability. read more

I tried to make a return in the men's section, within the valid period and with my receipt. The employee (short hair) claimed they would process the return, but with no clear reason, asked me to come back another day. When I asked for the manager, I was treated without kindness or care. They did not provide names so I could file a complaint. I left extremely frustrated and disappointed by the lack of consideration and respect in the service. Please review the staff, service, and overall store experience. read more

I am very disappointed of Zara company. This is already second time I have an issue with them I ordered an item to pick up in the store in order not to pay a shipping fee but they cancelled my order even though the item was available, so I went to the store I asked them to reorder again but this time ship it to my address to make sure I will get it but they charged me shipping fee, associate said call customer service they will wave the shipping fee, so when I called they didn't do it , also for my cancelled order they have to wait for 10-14 business day to get me money back. I would never shop from them anymore worst service even had read more

The sec guard should be fired for his unprofessional and rood attitude! He took my bag to check like crazy by shaking items and tore the package without even offering a new one! I already sent an email to corporate and his discriminatory attitude can be showed elsewhere where the YSL looters are! Selection: is not the best read more

managers are super rude especially a manager there named april she will always pick on new hires very unprofessional and spoke very bad to new hires i think that is just embarrassing for a grown women to be acting like that towards younger employees this was back in 2021 pre covid not sure if she is still there but if she is get rid of her rudest person, bitter & insecure person i ever met 2026 now the employees are better very nice & helpful read more

I have never been told what to do while shopping. I merely pulled out an item and this worker told me not to pull it out that way. Immediately left. read more

Terrible service! I came to the store 5 minutes before it closed and they wouldn't let me in! I just wanted to pick up an online order quickly, and I spent 2 hours in traffic to get there! I won't be shopping at Zara anymore, it's a cheap store with poor service! read more

I absolutely love this store I have bought some of my best pieces here . I feel that the selection is so different from other Zara stores within the area . Everyone is so nice it just doesn't get better than this . Thank you so much read more

Went to Zara today and unfortunately always have a negatives experience but the guy at Self check out was amazing ! His name was Johnny . He answered all my questions and even helped me add to my christmas gifts! People like him are the reason why I continue shopping here. read more

This is my least favorite Zara location. It's so bright and doesn't feel welcoming at all. Haven't found any nice clothes at Zara in years. The quality went way down and the price up. Used to love Zara. Hopefully the selection and quality will improve. read more

Zara - Women's Clothing Near Me - Glendale, California

I just bought this black sweater from Zara (Zara brand) and wore it for a few hours at a dinner. When I got back home I noticed that the sweater color bleed onto my body leaving my skin blue and my white shirt stained with blue I'm highly disappointed and do NOT recommend buying this Zara brand sweater. It was $50 and not worth it at all.. read more

Zara - Women's Clothing Near Me - Glendale, California

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We drove almost two hours to celebrate my birthday with dinner at Din Tai Fung. After that, we decided to browse the mall and wandered into Zara. We had no issues with the retail staff or other shoppers--our problem was with the loss prevention guy. As we were leaving, two men darted out of the store right as we did, and of course, they set off the alarm. We figured the security would stop them, but instead, they zeroed in on us. The loss prevention guy approached us in a demanding, rude manner, completely ignoring the two men who had just bolted. He didn't even introduce himself or explain anything--he just insisted we show him what was in our bags, despite the fact that we had already been shopping at two other stores. When one of us asked why he was targeting us instead of the men who actually triggered the alarm, he got uncomfortably close and tried to rummage through our belongings. We reiterated that we hadn't taken anything, but he dismissed us and continued to insinuate that we had stolen something. After we showed him our bags--revealing nothing but our purchases--he simply walked away without acknowledging his mistake or apologizing. So, just a heads up: you might get profiled by loss prevention here, as we did. Not exactly the birthday celebration I had in mind. This distasteful encounter happened on October 28th (Monday) around 4:30pm. read more

I went to this Zara location on an errand today and was treated VERY badly by the guy directing people at checkout. He was aggressively rude and belittling. Not that this kind of treatment of customers is ever justified, but the store wasn't even all that busy and there were only a few customers in different parts of the checkout area. Completely uncalled for. read more

Do Not go to this Store , we were on line and i witnessed The MANAGER Screaming on the costumes like a lunatic person , me and the other ppl behind me were Shocked . the costumers were very calm and ask her name She didnt wanna give them her name because she didnt wanna get reported Very rude and untrained Employees clothes were everywhere the line was long to pay.. ITS A DISASTER . Please save your self and go to other locations. This place is TRASH and please report this Manager who Screaming on Costumers for no reason .. I had to take a pic so the corporate did some adjustments or proper training for the Employees read more

Zara - Women's Clothing Near Me - Glendale, California

Rude. They should work on their customer service training and anger management. Also everything in the store is stained/dirty.

Worst customer service among retail stores. Employees and managers are very rude and with horrible attitudes, they probably hate their jobs. You will be lucky if they say thank you at the register let alone smile or give an eye contact. Shopping there you feel like you owe them your life. They were ready to kill me because I simply asked for the receipt of my purchase. This was the turning point, never going back there read more

What happened to this store? At one point this used to be my favorite Zara I went to get clothes and ring them up at the men's section. The workers were busy chatting and laughing and said that I need to go checkout at the women's side. I went to the self checkout and the new system they had was super confusing as all my items were miscounted as I was leaving they hired a non English speaking security lady who told me they had to check my bags when I mentioned the self checkout system is confusing the manager was very rude and condescending told me " I had to pay attention to the screen" when checking out. Id rather go to the Topanga or Grove location. read more

The management and customer service at the store is horrible. I was trying to return something that was given to me as a gift. The manager would not exchange it for another item. It's the way she talk to me. That was very bad. No professionalism! read more

As much as I love the selection of clothes, the store has, it is very discouraging to walk into this store due to the lack of customer service. Seems like the male employees are much friendlier than the females. I had the worst experience with the manager on floor yesterday, Friday, June 27 around 5 PM. Very condescending, unprofessional talking about other employees, and she yanked the clothing hangers from my hand. Not a team player, no people skills, should get training in management. read more

Not worth the WAIT. Go to Marshalls. These enormous store and the direct ALL returns/sales to 2 cashiers that apparently didn't get coffee today!!!! It's not worth the wait for anything here ! read more

I had an absolutely appalling experience at the ZARA store in Glendale Galeria Los Angeles. After calmly expressing my dissatisfaction with the poor service, I was shocked to be escorted out by security at the request of the Armenian store manager. I did not raise my voice, nor was I disrespectful in any way. I was humiliated in front of other customers simply because the manager seemed unable to manage her own stress and responsibilities. This kind of treatment is unacceptable and deeply unprofessional.I was customer at this store for 11y!!!! read more

Clothes are great SOMETIMES. But customer service needs A LOT OF WORK. I bought a pair of men's loafers and I realized it doesn't go with any of the clothes I wear so I brought it back a couple days later to return but the lady said she can't accept it cause the bottoms were dirty like it was worn. I wouldn't be mad if I did wear them but the only time I wore them was at the store when I tried it on and in my room ONCE. It looked brand new and the bottoms were still white. So I went out and wiped the bottoms and brought it back and they accepted it. How stupid. The only reason I'm mad is because I didn't actually wear them I only ever tried it on. read more

I think the manager assumed my Arabic friend was stealing and she asked me to ask him to remove his bag from the changing room, I feel disgusted for him about her behavior, because my Louis Vuitton bag cost more than her whole life. Anyways I want her fired I think she's the manager read more

Came here to return a pair of pants and was waiting in the wrong line because I didn't see the return and exchanges sign. Whalen a retail worker asked me if I was paying cash or card I told him I'm returning and didn't mention the return line at all, making me re wait in a new line. Poor communication and poor service all around. They don't get paid enough to care, they're lucky the clothes sell themselves lol read more

The staff is kind of rude. I went and asked the online support chat about exchanging an item I had purchased that ended up having a defect. After jumping through hoops with them about the exchange process they suggested I go back to the store. I asked them to verify that the store had the item in stock which they confirmed multiples of online. I returned the following day and explained the issue to a manager who gave me all kind of attitude for my request insisting that "they don't normally do this kind of thing" (mind you it has been less than 48 hours since my purchase at this point) but they would make an exception for me . Said I should go find the item I wanted to exchange and come back. I spoke to two associates in that department who searched high and low and didn't find the item. So I left with my damaged merchandise and about another hour of my day wasted. read more

Terrible experience. Walk away from this store. We received a Christmas gift purchased from Zara. Needed to exchange it since the item was the incorrect size. Employees gave us a very difficult time to make a basic exchange on an item that was never worn. Receipt was included. The manager gave us a one time only store credit. This company's policies are created by people that must be dead inside and incapable of common decency and sense. read more

There has to be a better way out of here. Why can't I just pay for my damn purchase without having to wait thirty min? Makes me want to just leave without buying the stuff I spent time trying on. And after all that they charge for a bag. Like I get that you're trying to be sustainable etc but who is bringing big enough bags for clothing purchases? No one wants to be here, just look at the workers' faces and at the people in line. Saw an employee come out of a back room crying. This company needs a major overhaul. read more

Worst customer service, super rude employees and disrespectful management Not recommended at all Please spend your money somewhere else read more

Zero Stars, yelp! I have officially had it with this location. The Manager, as mentioned several times in these reviews, completely lacks ANY sense of customer service. I have witnessed her behave absolutely appallingly to customers for months now- and today, it was finally my turn. The tone she took with me for simply trying to return a dress I just received the day before (tags and receipt included) and one I already replaced with a new size, was disgusting and quite frankly shocking. It was shipped to me with a microscopic dot on it (surprise surprise). She claimed I "wore it", said it was makeup. It came that way but apparently she is omniscient and all customers are liars and fraudsters to her. When I protested, she snapped at me and said "I am SPEAKING to my CASHIER." Yes! About ME when I'm standing right here. It was unreal. I have been in retail for ten years and I can't imagine speaking to a customer the way she did. This is a daily occurrence with her, and the tone she sets in that store starts at the top. There are a handful of truly lovely employees, but a number of them are incredibly rude, and cannot be bothered to provide any sense of customer service, let alone basic eye contact. Personal conversations take precedence over working the line at the cash wrap, and customers are BERATED like criminals for simply trying to make returns and exchanges. Everyone who shops here has witnessed this behavior. Perhaps if Zara had consistency in sizing, people wouldn't have to keep returning their stuff, but that's another argument for another day. I reported my experience in this location with customer service- not expecting any changes so even though this location is close to me, I'll be making the drive to Arcadia to avoid ever dealing with the manager at this location again. Life is too short to waste time dealing with small, negative people who bully complete strangers simply attempting to patronize a store, just to make themselves feel bigger. read more

I've been to this location several times and it seems like the lines are always extraordinary long. Just this past weekend the line for the men's checkout line extended all the way back to the end of the room. I ended up waiting over thirty minutes just to checkout which is absolutely absurd. Customers are also not socially distancing themselves from others in line and you will frequently see customers half wearing masks. This shouldn't be acceptable in the store. The employees should do a better job in managing their customers and making sure procedures are being followed. Clothes are also scattered and not neatly folded. You'll frequently see clothing on the floors or not in the right area. Heck you'll find men's clothing in the female section and vice versa. This Zara location seriously needs to do a better job in all categories - customer service, management of customers, and enforcing procedures. read more

Zara - Absolutely Insane Line - Women's Clothing Near Me - Glendale, California

Someone needs to do something about this locations customer service, because clearly it is not showing any signs of improvement. The employees seem to care more about chatting with each other, than taking care of the customer. They ignore the long line waiting, and take their sweet time in chatting around, manager does the same. I have never experienced anything like this in any other store. Hiring process of the stuff should be better. read more