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Zara

1.7 (336 reviews)
Closed 10:00 am - 9:00 pm
Updated 1 month ago

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On my last visit to Zara, I was treated with total indifference and disrespect. I tried to exchange a defective item, but no one listened or cared to understand. They told me to resolve it online, where I was told only the store could handle it. In the end, they bounced me back and forth. The male section employee with "short hair" was extremely RUDE, and I felt discriminated against. I felt pushed out of the store. I ended up buying another piece and left with both, but I will never return. You need to review your staff. As a loyal customer, this was the worst experience. No solution. No care. Just neglect.

Teena M.

I was discriminated against and was not allowed to return a defective item even though it was within the 30 day window. I bought a pair of defective heels and management refused to return it and made it seem as if I was the cause for defect. I only wore the heels one night then noticed they were defective. I work full time and I am a full time grad student, at the time when I bought the heels I was in an accelerated summer session so I literally had no time to go to the store. When my semester was slowing down, I was lucky that there was two days left before the end of the 30 day mark. Management initially gave me customer service number but because I work 9-5, I wasn't able to get ahold of them due to their hours of operation. When I contacted customer service next day, they ask if it was online or in store purchase, to which I told them in store. Without asking for any additional information they said we only handle online orders and told me to go back in store and talk to a manager. I returned to the store where they continued to tell me they don't handle products that are defective. Then one manager told me I defected it because I wore them once. Which is against their policy (I will attach a picture of their policy that states that if you wear a product and notice a defect to take it into the store). There's no way one night of walking in these heels would cause for the heel cap to come off. There was no adhesive on the heel cap. Then I reached out to the customer service again and I will post what they said.

Rosita T.

This is my least favorite Zara location. It's so bright and doesn't feel welcoming at all. Haven't found any nice clothes at Zara in years. The quality went way down and the price up. Used to love Zara. Hopefully the selection and quality will improve.

I just bought this black sweater from Zara (Zara brand) and wore it for a few hours at a dinner. When I got back home I noticed that the sweater color bleed onto my body leaving my skin blue and my white shirt stained with blue I'm highly disappointed and do NOT recommend buying this Zara brand sweater. It was $50 and not worth it at all..

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5 months ago

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3 months ago

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2 years ago

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1 year ago

Rude. They should work on their customer service training and anger management. Also everything in the store is stained/dirty.

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9 months ago

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Review Highlights - Zara

I guess it's not the employment nor management if they open up more locations probably people won't drive from other cities to Glendale location.

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New Star - Levi Strauss & Co. blue jeans

New Star

(58 reviews)

$$

I walk in and I say hello. I walk towards the shoe department and browse. No employees come up to…read moreme and I'm in the need to buy a pair. I walk to the Jean area and find a pair but I only find one in my size no other color to choose from. I walk around holding the jeans in my hand walk by an employee doesn't say a word to me. I look at the Dodger tshirts and I decide to put the jeans back and walk out. I get to the door and leave and both employee don't say a word to me. They were not busy. This kind of behavior is unacceptable and as a loyal customer I won't be back. I have two other locations near me and I always went to this one because customer service is king to me but this is a new low for me. 25th of October 2025: last time! 1040-11am

Amazing service and a great selection of the clothes and styles I love to wear. Everything was…read morereasonably priced and there were a lot of items on sale. I loved the available colors and sizes of Levi's jeans and they had dressing rooms available for those who want to try items on before purchasing. This is the kind of store I would have loved to spend more time shopping in. I definitely will when I am feeling up to more adventure. There is a whole wall of branded Dodger's gear, a wall of JanSport backpacks, lots of brown, black and red plaid flannels, stuffed animal toys (like a bright blue whale!) and lots of fun printed t-shirts and jackets. The folks who were there helped to carry things to different parts of the store for me (since I wasn't able to on my crutches) and they were great about checking in just the right amount as I browsed. I was able to find the perfect pair of jeans and I left feeling really welcomed. I will be returning soon to check out more of the offerings very soon. I loved that they had clothing for skaters and also styles that were very punk rock.

Mango - Store Front

Mango

(14 reviews)

Not very happy with Mango's customer service. This review is only about an online order that I…read morereturned in store and do some reason they processed one refund and it took me multiple emails back and forth to get my second refund processed. The customer service at the store and online were not the best.

Be careful and stay away. This place just lost my business. I purchased something with Apple Pay,…read morelong story short I haven't replaced my lost debit card. Part of this is my fault for not having a card but read on to find out that Mango could do anything to refund my return. I tried to return an outfit I did not end up using the next day I purchased it. As soon as I told the cashier that I paid with Apple Pay, he was quick to say they would require my physical card to refund the money. I didn't have one. He tried it anyway, was pressing all these buttons on his device, and said sorry it's not going through. He asked his manager, and confirmed what he already told me. After a 2nd failed attempt, he blamed it on their system being outdated and not capable of handling that type of transaction. In 2026?? At a high end store?? It's a standard Apple Pay return! Here's the thing, I've returned something with Apple Pay in the past successfully! I didn't want to argue, but it was rediculous. Will replace my card, the stuff is going back. Clothes are good quality. Great store for people with disposable income or value maintaining a minimal but high quality wardrobe. This store won't last much longer.

Zara - womenscloth - Updated May 2026

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