Great service, Christian helped me. Store in a gorgeous outdoor shopping mall. They had a lot of selection for men and women. Value depends on you. I love their shorts and double take heavyweight shirts. I love the zippered pockets in the shorts. My only complaint is they don't offer first responder discount. Lulu does, Alo needs to add this. Store was clean and tidy as always in every Alo store. Thank you Alo! read more

ALO - Front of store in all Alo - Men's Clothing Near Me - Glendale, California

My Experience with Alo Yoga's Rewards Program and Customer Service I have been a loyal Alo Yoga customer for years and have spent a significant amount of money supporting this brand. Throughout that time, I participated in their rewards program with the understanding that my purchases would allow me to earn points that could later be redeemed for rewards. For several months, I repeatedly checked the rewards section to use the points I had earned, but there were never any meaningful rewards available. I have screenshots documenting that I consistently checked and found no available options. When I contacted customer service, I explained that my concern was not about receiving a discount or a special offer. The issue is that these were rewards I earned through my own purchases and loyalty to the company. I was not asking for a favor or compensation -- I was asking for access to the benefits I earned. Unfortunately, my experience with customer service was extremely disappointing. Instead of addressing the lack of availability and the customer experience issue, I repeatedly received responses referring to terms and conditions and was offered a discount code. A 10% discount does not reflect the value of the purchases and loyalty I have provided over the years, nor does it resolve the issue. I believe customers should be able to trust that loyalty programs provide real and accessible benefits. My concern is the lack of transparency and the feeling that the rewards program was promoted without a realistic opportunity for customers to use the points they earned. After this experience, I no longer feel comfortable supporting the brand. I am sharing my experience so other customers can be aware of what happened and make informed decisions. I hope Alo Yoga takes customer feedback seriously and improves the transparency and accessibility of its rewards program. read more

Stopped by the new Alo in Glendale looking for a specific pair of Accolades. Like most athleisure brands, the quality across the board is pretty comparable, so that wasn't really the deciding factor for me. What made the visit stand out was Neshun, the associate who helped me out. She immediately understood what I was looking for, found the right fit without any friction, and made the whole process easy. We even got to geek out a bit over anime, which made the interaction feel genuinely human instead of transactional. Overall, a great experience. Also glad Glendale finally has an Alo--feels like Lululemon just got some real competition. read more

I had a really disappointing and uncomfortable experience at this Alo location. I came in looking for a specific pair of shorts and asked an employee at the entrance for help. Her response felt dismissive, like "it's not on the floor?" instead of actually trying to assist me. What made it more upsetting was that right before me, she went out of her way to help another customer who looked more put together and "American-looking," while I came in dressed comfortably. I waited my turn and was polite, so the difference in treatment really stood out and made me feel discriminated against. I was also told they didn't have the shorts I was looking for, but I ended up finding them myself. When I later called to speak with management, Mauricio, the manager, refused to provide the employee's name and said they would "speak to her." He also tried to excuse it by saying the store was busy, but at the time I was waiting for help, there was only myself waiting after the previous customer. That did not feel like a valid excuse. I understand stores can get busy, but customers should still be treated with basic respect and equal attention. This experience left me feeling brushed off, uncomfortable, and honestly offended. read more

Very disappointed with the customer service from the manager "Chelsea" at the ALO in the Americana at Glendale. She was not capable of helping complete a simple transaction and showed little effort to resolve the issue. Management should be more professional and customer-focused. Had to cancel an order. I expected much better service from a store at this level. read more

Matthew, Chelsea, Jessica, & Sarah were all really helpful and considerate. I am impressed with their expertise and knowledge.

I came into alo this morning and I had a great experience with Alo employee Paulette. She was so professional and nice for explaining the vintage pink color options that I was looking for. I ended up purchasing the whole vintage pink set all thanks to Paulette and her wonderful suggestions. She was super nice and I know my daughter is going to be content with this! Thank you Paulette! read more

Had such an amazing in store experience & Madison was incredibly helpful. Definitely will be making the longer trip just to visit this location. read more

Anytime I walk in to this location it's always an amazing experiences. The staff is amazing and helpful the manager is wonderful and pays attention to details. Love shopping at this location. read more

I love how Paulette helped me , i do not know much of alo but she is very nice . She greeted me and helped me find a pants i was looking for online . Thank you for your help Paulette . read more

Worst customer service ever! I will never patronize this store again! An employee was extremely rude to me when I asked for help! Never in my entire life have I ever been treated or spoken to this way at a retail store! My jaw dropped! I was in total disbelief! When I complained to the store manager right after the incident she went about her business! Could have cared less! What has happened to customer service and respect?!!! The bar for hiring at the Alo store must have been set very low!!! read more

Dear Alo , I am writing to express my heartfelt appreciation for the exceptional customer experience I recently had with Alo. My interaction with Luis and Hannah exceeded my expectations and left a lasting impression. On Sept 23,2024, I visited the store for a purchase. Their positive attitude, clear communication, and efficiency made the experience truly outstanding.This level of service not only met but surpassed my expectations. It reinforced my loyalty to Alo and compelled me to share my positive experience with friends, family, and online communities. Please recognize Luis and Hannah for their exceptional service. Their dedication reflects highly on your organization, and I appreciate the investment you've made in training and supporting your team. Thank you for prioritizing customer satisfaction and creating a memorable experience. read more

ALO - AMAZING SERVICE !!! - Men's Clothing Near Me - Glendale, California

I adored this location. I went in this morning for a haul. Definitely can say the manager is amazing he is very polite . The staff is extremely helpful and the store is clean. The selection is also wide variety with good quality for the price. I'm going to edit, a lot of the 1 star reviews looks like ppl were going off experiences with a single worker or maybe a bad day? The store was fully staffed and everyone was friendly so I'm surprised. I also live in Pasadena and CHOOSE to drive the distance due to the service here. read more

I popped into Alo at the Americana today & had a great experience. I was greeted immediately by Paulette Morales who tried to find the color sweater I wanted in my size. The one I decided on needed to be ordered & Paulette was kind enough to walk this not very tech savvy lady through the order step by step. She went above & beyond what many salespeople do & I appreciate the great customer service. Thank you Paulette!! read more

They over charged me, It's 30% off all over the store but they overcharged me $50 . I called them to refund the difference but they said they couldn't do it over the phone and had to go to the store, It was a waste of my time！！ read more

ALO - Men's Clothing Near Me - Glendale, California

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The leadership, service and customer appreciation at this store is zero! We spend a lot of money for items and they treat their customers as if we're at a discount store. Bottom line the employees , cashiers etc.. are just robots and managers have no idea how to bring back customers for more shopping. Example we spend over $600 ( no sale items). Usually they offer the ALO duffle bag for over $250 but cashier first initial M...., said they were all out! I like any normal merchant and adult said no worries let me have a rain check and whenever you get some I'll get one! She went to manager named Jessica and came back and said my manager said no and no exceptions! We CANT GIVE YOU A FREE BAG WHEN WE GET THEM IN!!! Someone from corporate should see this and coach their glendale managers. Americana management for a merely free bag ( she could have just said no worries) I'll take care of my customer who just spend $$650 bucks. This makes you not shop at a store with poor management or less than professional staff. Oh and the reason I didn't get everything 2 days ago on 30% off because they were out of normal sizes but they received them all on Sunday. read more

Walked in with comfortable clothing (a hoodie and some sweats) and was not greeted while walking in. Employees look miserable and give off that energy. Nobody asked me if I needed help with anything except one nice woman. It felt as though they thought I couldn't afford the items in the store. Felt discriminated against. Never coming back. read more

I was ready to checkout and no one is on the cashier desk, So I ask someone and she said ok I will call someone to help you on her little radio phone. I've been waiting and waiting and no one came maybe coz she saw that im only holding a socks, little did she know I'm also getting a $150 gift card! So I ask a different person and finally she went. They are not busy coz no one is buying! I wonder why! customer service is no good! And I also ask for military discount and they said they don't offer any discount! I will never going back to ALO Americana ever again! If it is not only with my friend's birthday gift, I will never dare to step my foot on that store again! By the way Lululemon is way better on giving discount! read more

I had the best customer service experience earlier this afternoon while visiting this alo. As soon as I walked in I was greeted by an employee named Paulette who had a professional and welcoming demeanor. In addition to this, she went above and beyond in assisting me with my shopping needs as I felt completely unsure about what sports attire I wanted. She did such an amazing job at suggesting some outfits mentioning the new color that was just released,although i was a bit picky. She has excellent customer service and is such a sweetheart, I will definitely be returning to this location. read more

El dia de hoy fui por primera vez a la tienda de ropa Alo en la Americana y realmente tuve una experiencia super agradable con una empleada llamada Paulette. Ella se me acerco con una actitud muy professional y positiva. Su carisma transmitio muy buena vibra. Aparte de esto fue muy atenta conmigo al proporcionarme opciones de ropa feminina y me ayudo en combinar los colores que eligi. Paulette es una excelente empleada y se merece mucho reconocimiento en su labor por ser tan eficiente y eficaz. read more

I enjoy the customer service I received from the managers. However, I need the same vibes from other employees.

Such a nice, beautiful store to shop at! I love all of alo clothing so much and it never misses! The staff is super sweet and caring. Mary helped me out and she was the best! She was very knowledgeable and quick! I bought my first ever pair of alo recovery shoes and i absolutely love them. read more

I always have a great experience at this location. Luis was so nice, patient, and helpful! He answered all of my questions and helped me patiently with multiple transactions. I will definitely be visiting in store to purchase with him again soon! read more

I'm super irritated because I went to alo a week and a half ago right around when the sweet pink stuff dropped to look for the accolade shorts in pink. They didn't have any on the floor but I found my size on two mannequins and asked if I could buy them, not a huge deal if there was a reason they couldn't. They originally said yes and then came back and said no because they would have to redress the mannequin and they wanted to have the pink on display (even though they were completely out of stock of the item). I went back the next day like they said to check if they had more. Unfortunately they didn't (no problem) but they also sold both pairs of shorts off the mannequins. I don't mind them being sold out but being told less than 24 hours prior they can't take them off the mannequins to them both being gone the next morning is super frustrating. read more

Alejandra helped me out with any questions I had and was so kind she went above and beyond for me out of everyone she had the best attitude !! She helped me get the items I needed and had great customer service from her!!! Manager status! read more

Alo Yoga is a literal scam. They refuse to give you your cash back on returns within 30 days if you paid cash. This is one of the most conniving and shady business practices I've come across... it's unheard of in retail and fashion, and absolutely horrible for a knock off version of lululemon. read more

I called right before they were closing to ask for some items and Joanna went above and beyond to help me out... even tho they are busy due to the holiday season she still had GREAT costumer service. read more

The worst, most horrible customer service I have ever experienced. When I asked for help, the associate flat out ignored me until I asked again and she rolled her eyes and gave the worst attitude. So I went to find a different associate to help and similar hostile attitude if not worse... I cant believe the store is managed in this way. read more

JoAnna D at this location went above and beyond for me. I can really appreciate anyone who takes such pride in their work, and JoAnna deserves all the awards for hunting down a sold out item when everywhere else I called just shrugged. She is professional, has a positive attitude and will go the extra mile for her customers. read more

the store looked nice but the customer service wasn't great. The sales associate that greeted me seemed like she didn't want to be there.

Love Alo it's my favorite band . I shop there for my work out clothes and for every day clothes .. High-quality fit nice . Great service . People work there are so super nice and helpful . Thank you read more

I came into the store looking for a work out set to start the new year off right and ive never shopped here before and was very insecure about what to get myself and was happily greeted by the sweetest young lady named Kaitlyn who helped me pick out the cutest set of a line up bra and leggings. I was later welcomed in the fitting rooms by a young lady named Alex and she styled me and hyped up in the cutest new muse set. i've never had such an amazing customer service experience Definitely coming back soon! read more