I've always liked their online shop- so I was super excited to find a store in person! The store is…read moreclean, easy to navigate, cute and trendy items. Lots of dresses, tops, skirts, accessories and friendly girls that work there. I did get a top, but left a skirt because it was tooo see through. The dressing rooms are clean and love the huge mirrors and lighting!

Absolutely terrible customer service…read more I was told by one of the employees that I could return my jeans as long as I brought the tag with me, and that it did not need to be attached to the jeans. I drove back to the store based on that information, only for the manager to refuse the return because the tag wasn't attached. So I wasted my time and gas because your employees gave me incorrect information, and instead of taking responsibility for the mistake, the manager simply turned me away. This is one of the worst customer service experiences I've had. The staff clearly aren't trained consistently, and the manager had no interest in helping resolve a problem that your own employee created. Customer service should be about finding solutions, not making customers pay for your team's mistakes. I won't be shopping here again, and I definitely wouldn't recommend this store to anyone.

Nice store with a good atmosphere and very helpful sales associates. Everyone that approached me…read morewas friendly, welcoming, and actually seemed interested in helping instead of just following people around. The clothing selection looked really nice and well organized. My only thing is this place is definitely pricey lol. Thank God it's only for women because I would probably spend way too much money in here. Overall still a good shopping experience.

I have only been to two Aritzia locations (the one in the Westfield Mall in Century City and this…read moreone in the Americana at Brand in Glendale). My experience at both were about the same. Pros: Staff friendly Great design selections Cons: - Only sizes up to 12 carried in store. Size 14 and 16 carried online only. - No mirrors in changing rooms (a salesperson said they do have one room with a mirror but you have to request it) - Lots of salespeople on the floor but only one clerk at the register - It feels like salespeople are trained to have lots of contact with customers so that means salespeople are constantly approaching you to tell you about sales, ask if you want a dressing room, ask if you need help (all great questions but just WAY too many times. Give a girl a little space!)

I stopped in the Burbank store to purchase some items for a friend…read more When I walked in, I noticed the salesperson, who in turn also saw me walk in. I walked past her, and after several seconds, I said hello. Her response seemed forced and annoyed hello. Five or ten minutes later, her coworker came from the back to clock out. No acknowledgment from her either. It was just the two of us in the store. I perused the whole store looking at the outfits. Not once did this salesperson ask me if I needed help or acknowledge my existence. She ignored me the whole time. With employees like her, it is no surprise why retail stores shutter. She was a horrible representative for this store. I could have purchased many of the clothes, however, I chose to leave and made my purchases online. If I am treated in such disrespectful manner, why would I give this store and their horrible staff my hard earned money?

Okay so, it's pretty good. I got what I ordered and it came pretty fast. The quality is decent,…read moreabout what I expected for the price. Would probably shop here again, tbh. Nothing special, but reliable!

Felt very fortunate to be able to go in person and pick up my first ever order back in December…read more The ambiance was very lovely parlor for gossiping with tasteful decor and the cutest dressing room curtains. The staff was very sweet and helpful.

Well better late than never, right? I cannot believe Vixen is closing it's doors. I've been…read moreshopping here almost exclusively for my work clothes the last several years. The quality is unparalleled, but hands down I fell in love with the Vixen shop because of their sweet, lovely shop manager, Lisa. She is so warm and welcoming - has gone above and beyond to help me find the right size and encourage me to try new styles. She is absolutely the sweetest. I'd say I'm going to miss her, BUT I heard they will be opening a new store for their sister brand, La Femme En Noir, that Lisa will also run. Let me just say: she BETTER! To me, she is as iconic to the brand as Micheline herself! These gorgeous clothes will surely be missed, but I'm truly hopeful that the closing of the Vixen brand, will be an expansion of LFEN. It has absolutely been a beautiful experience while it's lasted, and thanks to the incredible workmanship of the Vixen brand, I am confident I will continue to enjoy my amazing frocks for years and years to come. Thank you, Micheline, for making us all feel so gorgeous!

It was less than a week before my wedding, and the dress I rented didn't fit. In a moment of…read moredesperation, I found Iness on Yelp and drove there in the hope of finding something that fits my plus size figure. The ladies at Iness were super helpful, friendly, and patient. They listened to what I wanted and recommended this metallic gold dress that was absolute perfection, and made me feel beautiful on my wedding day. The price was reasonable and they made me a rush tailoring appointment so I could have my dress altered to perfection before my big day. Thank you, Iness and team!

Iness and Korina were SOOOOO incredibly helpful and kind and honest! First of all the selection was…read moreincredible and also the quality and price was perfect - I went all over LA from boutiques to dept stores and THIS IS A REAL DRESS SHOP! If you are going to a gala, black tie or formal wedding you must go here. AND! She recommended a tailor who tailored in one night, amazing. HIGHLY RECOMMEND!

I am a regular client ! I made purchases in Glendale location several times. I had a wonderful…read moreexperience at the Glendale, CA Nordstrom Rack ! Cashier Meri G. was incredibly fast and friendly despite the long line. She made sure all my items were properly packed and handled with great efficiency. Give Meri G. a raise ! Regards, K. White

I bought an expensive shoes that looked worn , I showed it to an employee, ( should've trust my…read moreeyes) she said "it's because many people try them on, that's why it looks worn, so I bought it , tried them at home , and decided to return, because they were not comfortable, but Racks cashier called the manager, manager said I cannot return, because they are worn, he wouldn't except my explanations , made me look like a fool, but lucky me , I found the same employee, who I asked about the shoes earlier, and she told the true story to that idiot manager , so I won and got my refund . Manager said that they don't sell worn shoes, but half of the shoes in that store are worn, so before buying anything , people should take a picture and video, otherwise they will make you swallow their damaged merchandise

You will never run out of things to buy in here because they change inventory so often. There is a…read moregreat select. Now for the downfall. I'm currently standing in line for return and there are at least 20 customers in line. There is one young man checking all of us out. The inefficiency should be criminal. ‍ it makes me not want to shop here. I will say they have a very unique self check out that is efficient, but they are not directing anyone to that. In fact, they have a separate line for people that are only purchasing and the cashier prioritize those customers while the return line moves at a painfully slow pace. If you plan on buying something here better hope you don't have to return it. There are way too many lines too many processes, and not enough people in the right places for customer to enjoy the experience. .

Truly poor experience -- the kind that takes all the fun out of what should have been a simple…read moreretail therapy day. I've been a Zara customer for years, since my teenage years. I ordered several items online to be delivered to the Glendale Galleria store, which was the only pickup option offered in the app. I expected a smooth wardrobe refresh. Instead, it turned into a month-long headache. My order was split into three shipments: - one arrived the next day - the second arrived two weeks later - the third never arrived, even after almost a month. Already a bad experience. Since I don't live nearby, after a month I decided to at least pick up the items that had arrived. I picked up one package without issue, but when I asked about the second -- which the app clearly showed as available -- a staff member told me it had been sent back because they "called me and I didn't answer." I never received a call from Zara. Why say that? I asked to cancel the missing order in person since I was standing right there. I was told they can't cancel orders in store and that I had to call a customer service number. Why would I need to call a number in New York when there's a staff member right in front of me? I called anyway. No one answered. When I went back to the store, the manager offered poor excuses -- explaining East Coast hours -- even though Zara customer service is supposed to operate until 7:30 PM EST. I needed help, not a lecture about time zones. No resolution was offered. The experience got worse when I tried to check out in the men's department. Two customers ahead of me had already been waiting over 20 minutes, with no team member present in the department. When the manager finally appeared, instead of helping, she asked, "Why are you standing here?" The customer replied that they were trying to check out. The manager said, "Don't you see nobody's here? You should check out in the women's department." When the customer pointed out there was no sign indicating that, the manager responded, "We're not allowed to put up signs." That's unacceptable. Between the broken online fulfillment, misinformation, lack of accountability, and dismissive in-store management, this was one of the worst retail experiences I've had. Goodbye, Zara. It's been a long run -- but you've lost me.

A great boutique with a wonderful selection of clothing, jewelry and accessories. There was a…read moresales rack outside in front of the store, where I found a pair of white pants that I ended up buying. They also happened to have a great jewelry sale, and I browsed through the earrings --- ended up purchasing a fantastic pair of earrings and also a bracelet, both gifts. They were 20 percent off! Interior ambience was cheerful and welcoming, and service was great. I was so happy with my purchases---great finds, excellent value. Highly recommended, and I am looking forward to going back again. You can also sign up for their email list, which will keep you updated on sales. Street parking, which was easy to find.

I do not understand some of the negative reviews here... I have been supporting this small business…read morefor years now and my experience here has been always top notch. The products here at priced well. The owner is always happy to help you- which is great for me because.I don't have to think about putting outfits together, she helps me do that! And that is why I never leave empty handed. New merchandise coming soon so I can't wait to go back!