This was my first visit to this store since they moved to inside of the mall. It looks like it's…read moresmaller than the store in Americana. For service, I can say staff are nice and friendly. Staff working on the floor greeted me and asked me, if I need help. This was a nice gesture and appreciate the friendliness. They have a variety of candles, mugs and plates. They have a really nice selection of the fall/ Halloween merchandises. I couldn't decide which one to pick since all of them were nice. I got a fall themed mug. This store is pricey compared to the other stores which sell similar merchandises. For parking, this store is located in the mall. I would suggest parking in the parking lot close to Bloomingdale's side since it's close.

The newest addition to the mall is next to Dick's Sporting Goods towards Bloomingdale's. The store…read moreis reasonably spacious, and there was a lot to see. This season's theme included a lot of colors. Their house decor was super cute, especially their glassware. I didn't purchase anything, but my visit was nice. I look forward to next season's merchandise.

Absolutely terrible customer service…read more I was told by one of the employees that I could return my jeans as long as I brought the tag with me, and that it did not need to be attached to the jeans. I drove back to the store based on that information, only for the manager to refuse the return because the tag wasn't attached. So I wasted my time and gas because your employees gave me incorrect information, and instead of taking responsibility for the mistake, the manager simply turned me away. This is one of the worst customer service experiences I've had. The staff clearly aren't trained consistently, and the manager had no interest in helping resolve a problem that your own employee created. Customer service should be about finding solutions, not making customers pay for your team's mistakes. I won't be shopping here again, and I definitely wouldn't recommend this store to anyone.

I've always liked their online shop- so I was super excited to find a store in person! The store is…read moreclean, easy to navigate, cute and trendy items. Lots of dresses, tops, skirts, accessories and friendly girls that work there. I did get a top, but left a skirt because it was tooo see through. The dressing rooms are clean and love the huge mirrors and lighting!

Beautiful store at the Americana. I love buying my daily tshirts from here. They are so comfortable…read moreand soft and believe it or not last a long time. As long as I wash them on delicate cycle and hang dry them.... You will find pants, tops, dresses, sportswear, coats, jackets and more. I also love their socks. So comfy ... customer service is friendly at this location. I always stop by when at the Americana

I am giving 5 stars solely for the employee Diego, the Asian female cashier should learn a thing or…read moretwo about customer service from him. Thank you Diego for being such a friendly face and for making me feel welcome.

I stopped in the Burbank store to purchase some items for a friend…read more When I walked in, I noticed the salesperson, who in turn also saw me walk in. I walked past her, and after several seconds, I said hello. Her response seemed forced and annoyed hello. Five or ten minutes later, her coworker came from the back to clock out. No acknowledgment from her either. It was just the two of us in the store. I perused the whole store looking at the outfits. Not once did this salesperson ask me if I needed help or acknowledge my existence. She ignored me the whole time. With employees like her, it is no surprise why retail stores shutter. She was a horrible representative for this store. I could have purchased many of the clothes, however, I chose to leave and made my purchases online. If I am treated in such disrespectful manner, why would I give this store and their horrible staff my hard earned money?

Okay so, it's pretty good. I got what I ordered and it came pretty fast. The quality is decent,…read moreabout what I expected for the price. Would probably shop here again, tbh. Nothing special, but reliable!

Well better late than never, right? I cannot believe Vixen is closing it's doors. I've been…read moreshopping here almost exclusively for my work clothes the last several years. The quality is unparalleled, but hands down I fell in love with the Vixen shop because of their sweet, lovely shop manager, Lisa. She is so warm and welcoming - has gone above and beyond to help me find the right size and encourage me to try new styles. She is absolutely the sweetest. I'd say I'm going to miss her, BUT I heard they will be opening a new store for their sister brand, La Femme En Noir, that Lisa will also run. Let me just say: she BETTER! To me, she is as iconic to the brand as Micheline herself! These gorgeous clothes will surely be missed, but I'm truly hopeful that the closing of the Vixen brand, will be an expansion of LFEN. It has absolutely been a beautiful experience while it's lasted, and thanks to the incredible workmanship of the Vixen brand, I am confident I will continue to enjoy my amazing frocks for years and years to come. Thank you, Micheline, for making us all feel so gorgeous!

Felt very fortunate to be able to go in person and pick up my first ever order back in December…read more The ambiance was very lovely parlor for gossiping with tasteful decor and the cutest dressing room curtains. The staff was very sweet and helpful.

This is the best dress store ever! They have gorgeous dresses, the workers are super sweet, and…read morethey have a very nice selection. Iness and Karina helped me and they are the sweetest people ever!!

It was less than a week before my wedding, and the dress I rented didn't fit. In a moment of…read moredesperation, I found Iness on Yelp and drove there in the hope of finding something that fits my plus size figure. The ladies at Iness were super helpful, friendly, and patient. They listened to what I wanted and recommended this metallic gold dress that was absolute perfection, and made me feel beautiful on my wedding day. The price was reasonable and they made me a rush tailoring appointment so I could have my dress altered to perfection before my big day. Thank you, Iness and team!

I am leaving a review even though I did not buy anything, however, Alina had some of the best…read morecustomer service I have seen an a very long time. You can tell she cares about the customers needs, and she is dedicated to making you comfortable. Comfort, in my opinion, factors in a lot. She doesn't pressure you into buying anything you don't want. She showed us different selections, talked us through the fabrics and materials, showed us things within our price range, and went above and beyond to meet our needs. Personality goes a long way, and she was courteous, charismatic, and generous. I was sold based on customer service alone. I will be going back before I leave the states. Might even get me a suit! I recommend.

I bought an expensive shoes that looked worn , I showed it to an employee, ( should've trust my…read moreeyes) she said "it's because many people try them on, that's why it looks worn, so I bought it , tried them at home , and decided to return, because they were not comfortable, but Racks cashier called the manager, manager said I cannot return, because they are worn, he wouldn't except my explanations , made me look like a fool, but lucky me , I found the same employee, who I asked about the shoes earlier, and she told the true story to that idiot manager , so I won and got my refund . Manager said that they don't sell worn shoes, but half of the shoes in that store are worn, so before buying anything , people should take a picture and video, otherwise they will make you swallow their damaged merchandise

You will never run out of things to buy in here because they change inventory so often. There is a…read moregreat select. Now for the downfall. I'm currently standing in line for return and there are at least 20 customers in line. There is one young man checking all of us out. The inefficiency should be criminal. ‍ it makes me not want to shop here. I will say they have a very unique self check out that is efficient, but they are not directing anyone to that. In fact, they have a separate line for people that are only purchasing and the cashier prioritize those customers while the return line moves at a painfully slow pace. If you plan on buying something here better hope you don't have to return it. There are way too many lines too many processes, and not enough people in the right places for customer to enjoy the experience. .

Did I miss the memo? Are the cashiers and all other employees auditioning for a role in The Devil…read moreWears Prada? I mean, kudos for trying to embody the Miranda Priestly character, but not cute in the real world. We wanted a cologne and shirt we had seen online and opted to drop in. The employees seemed bothered and the cashier was beyond short - and no, not his persona because he was chatty with his coworker. I'm not saying have a smile glued to your face and have a bubbly personality, but don't make it seem like my shopping is interrupting your day. We ended up just going to UNIQLO downstairs to finish our shopping.

A great boutique with a wonderful selection of clothing, jewelry and accessories. There was a…read moresales rack outside in front of the store, where I found a pair of white pants that I ended up buying. They also happened to have a great jewelry sale, and I browsed through the earrings --- ended up purchasing a fantastic pair of earrings and also a bracelet, both gifts. They were 20 percent off! Interior ambience was cheerful and welcoming, and service was great. I was so happy with my purchases---great finds, excellent value. Highly recommended, and I am looking forward to going back again. You can also sign up for their email list, which will keep you updated on sales. Street parking, which was easy to find.

I do not understand some of the negative reviews here... I have been supporting this small business…read morefor years now and my experience here has been always top notch. The products here at priced well. The owner is always happy to help you- which is great for me because.I don't have to think about putting outfits together, she helps me do that! And that is why I never leave empty handed. New merchandise coming soon so I can't wait to go back!

Reformation is one of the shops I've always enjoyed visiting. It's a charming boutique with…read morebeautiful style, and I especially love their linen dresses. I used to stop in whenever I was in the area. That said, I consistently left feeling confused about the customer service. The team never seems eager or willing to help. I've always had to ask if they have my size or if they can check in the back, and even when making a purchase, it often feels like ringing me up is an inconvenience. There are many great stores in this center, but unfortunately, this location has become my least favorite in terms of service. The designs are great and the value is good, but a bit more warmth and attentiveness would make a world of difference. I've stopped going in for now, but I hope the service improves because the products truly are lovely.

Love this store. Friendly staff & I always find a cute dress or sweater! Their prices are…read moreReasonable- it's also a great location- many cute stores & delicious chicken humus place next door.