As much as I love this store, customer service needs to be stepped up. I was not welcomed nor offered help for the first 30 minutes of my shopping experience. Devena did acknowledge me after 30 minutes but her customer service felt very forced and not very welcoming. Apart from her service, I always love the selection at this store just wish it was more affordable for the material I'm paying for. read more

Aritzia - Women's Clothing Near Me - Glendale, California

I agree with some comments on here. I looove the styles Aritzia has to offer however, the fact that they don't have mirrors inside each dressing room is very strange. It's not comfortable to try on clothes and have to step out into the open common area where there are men and other people looking at you. Also, the old service was top notch. I felt special and like VIP service esp with this one employee named Eric but now not so much. The clothes here are not cheap at all so I was hoping for stellar service. read more

I understand why this location has 3 stars, HOWEVER Sarah is absolutely wonderful and gives great service no matter how busy the store is! Great selection and they get new shipments multiple times a week!! Everything here is expensive not the best value for the amount of money but i still enjoy shopping here so whateverrrr. Employees are only nice when they think they will benefit from commission, they definitely need additional training on customer service. Store is always clean and organized makes shopping very enjoyable. read more

Aritzia - Women's Clothing Near Me - Glendale, California

The staff is very attentive but no mirrors in the dressing rooms is unacceptable. The clothes are not cheap and the Americana is a relatively high end shopping establishment. It is EXTREMELY invasive to have to come out of your dressing room to a lobby full of everyone's boyfriend and friends not knowing if the mini skirt you're trying on covers your cheeks. Trying clothes on is a very personal experience. Your insecurities are on display. Put mirrors in the dressing rooms. read more

Very rude workers. Literally snatched the clothes I was going to buy right out of hand. All of them kept saying low income people are around when I stepped out of dressing room to see that big mirror. notice how they don't hire women of color who don't pass the "paper bag test" ( or anyone with different body type) when I went to customer service they said they couldn't help me. This company is so quick to hire racist people but slow to fix the problem. Every time I look at the clothes I'm lowkey disgusting and disappointed. This place is another lulu tbh over hyped by racist ppl to feel exclusive. read more

For starters why don't you have any mirrors in your fitting rooms It's so uncomfortable coming out to a shared area and a bunch of men staring at you. I dread trying anything on because of this. I'm also genuinely curious to know if the staff works on commission? I've never in my life been bombarded by sales associates as much I do when shop here. It's truly very annoying to have every employee ask you every 5 mins if they can start a fitting room for you or if you need anything. Some of us like shopping in peace without pressure. I'm also very confused with your check out process. I'm seconds away from stepping out of my fitting room and the employee who first greeted me and started my room rushed over to grab my items and place them on the register. I wasn't even 100% sure on my purchase, you don't even give a customer time to process what they even want to try on or what they liked or didn't like. It's too much. I'm not sure how anyone would find this an enjoyable shopping experience. Cute clothes but hate the experience of shopping here. read more

Extremely great service from everyone, being helpful except my cashier who was a tall blonde wearing a sleeveless black vest, associate no. 164354, I had high expectations they were going to handle my clothing with care and grace except she dumped it all in a bag without being folded and not wrapped in tissue paper. And then later at the exit the security tag went off because she did not take it off?? She's dumb. And needs to review more on training. read more

Absolutely unacceptable behavior from the manager. Her name is Bella. (Americana Way) She was extremely rude, unprofessional, and openly disrespectful. Instead of helping with a simple exchange, she laughed, made fun of me, and threw away my merchandise that I was trying to exchange. Her behavior made me feel ashamed, humiliated, and extremely uncomfortable in front of others. No customer should ever be treated this way. This was not just bad customer service -- it was degrading and inappropriate. Someone in a management position should be setting an example, not mocking customers and treating them with hostility. She should not be in this role at all. I will never return to this store and I strongly warn others to think twice before shopping here!!!!! read more

La dee da, dee da da da dee da...Yep...that's how ya feel the minute you walk in. You'll get gobsmacked by the spaciousness & large variety of fashion. There are plenty of casual & fitness wear for your "not so" upscale days as well. *Something for all occasions* According to Alexandra, one of the managers, this location has been at the Americana for 3 years & is the biggest one. She also informed me that "ARITZIA" originated in Canada. Their first boutique opened in Vancouver in 1984 and in 1999 they went national. By November 2007, they opened a few locations in the USA and the rest is history! Today was my first day at any ARITZIA and I'm hooked. All the racks were neatly stacked and easy to sift through. Kelly was kind enough to take our clothes that were growing off our arms into the changing area while we continued to browse. The changing area reminded me of Goldie Hawn's closet in "Overboard!" Lots of mirrors and pleather sofas to relax on. The changing room was quite nice as well. If we needed a different size there was a friendly face to get it for us. The lovely Michelle checked us out and I have to mention Eric! He impressed me with his amazing style & sense of fashion...which isn't an easy task with this fashionista:). *Their size start at XXS - XXL *Parking available at the Americana (a fee), across the street at the Glendale Galleria (free), or at the lot located next to the Americana off of Central (free) *Great sale going on right now!!! 30 - 60% off select items. read more

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I am coming on here as a concerned mother. As an avid Aritzia shopper since COVID. I have definitely earned my place to speak on this. I love Aritzia. I love what they are doing in terms of changing the market for in person shopping. HOWEVER, I believe that something happened recently where a lot of the new employees are not up to par with how some of the tenured associates are. Going into an Artizia about a year and a half ago felt like shopping luxury. Today, that statement doesn't feel so true. I went in this past holiday excited to take my daughter to Aritzia. No shame, but she's a size 4. Absolutely nothing wrong with being a size 4. HOWEVER, one of the MALE associates in the fitting room felt the need to tell my daughter that if she wants to be "snatched and skinny" like him, she "needs to starve herself" and start working out. I was incredibly appalled by this. So disturbed by the hyper male associate that we made our purchase and left. I had to have a very serious talk with my daughter about ED's. For reference, my daughter is absolutely gorgeous. The comments made however threw me and her off completely, and I'm so so upset at how quickly this associate was able to make her feel ashamed about her body. I really appreciate shopping at this location as it is not as chaotic as Century, not as dull as Topanga (since the staff change), and a good size in comparison to the Grove. I will keep shopping here, but I will 100% be avoiding this associate as I never thought my daughters spirits could be destroyed on a random Sunday. read more

Aritiza is definitely a place where people with money shop. It can be intimidating coming to those sorts of place when you don't come from that. My experience coming here before meeting the amazing sales associate Amber was definitely not the best. I would never get helped or even acknowledged. No greetings or smiles from the associates. I dreaded coming into this place but Amber has changed my experience. I love how attentive and respectful she is. The sweetest girl ever. Took care of me 100%. Never felt rushed, felt valued and seen. Her customer service is great! Thank you Amber for helping me. We need more associates like her . read more

Hailey! Thank you so much for my cute outfits! I was torn at first in getting these two work suit tires that are cropped because I didn't know if I could pull it off but with Haley's help and motivation was the total key what led to my purchase thank you so much. I had an amazing time and I believe I was there on memorial day if you don't remember lol! read more

I had such a great experience shopping here! While I was browsing with a few items in hand, an associate kindly offered to take them and start a fitting room for me. Later, when she passed by again, she offered to take more items and add them to my fitting room, which was such a thoughtful gesture. What really impressed me was that she remembered my name even though the store was busy with so many other customers. She also suggested a maxi skirt and added it to my fitting room, saying it looked like the style I was shopping for and she was right! I ended up buying the one she recommended. She was so attentive and genuinely nice throughout my visit, which made my shopping experience one of the best I've ever had. On top of that, this location has one of the best selections I've seen, and all the pieces feel so nice and luxurious it definitely makes me want to come back and shop here again. read more

Came to return a dress and shirt I bought on sale. I came today, (12/17) and the sales associate could not have been more rude. I had the QR code and order number and everything ready to go yet she insisted on grabbing a phone number. I understand if the system requires it- but there is a way to speak to people, and the hostility makes me not want to shop this brand anymore. 0/10 experience will not be coming back. I've worked retail before so I'm speaking from experience when I say there was no reason to be this unnecessarily hostile. read more

I am big fan of this Canadian brand. I came here during weekday and place was empty. Staff were nice to me and they brought me all sizes that I needed. Love that the store is so spacious and have different styles. read more

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What a cute store! I was shopping for my daughter's homecoming dress and ended up walking out with a few things. I loved the decor. I was a bit confused about how everything was laid out but managed to get to where they had some dresses. The dressing room is fabulous with comfy chairs although they started to look a bit worn. The prices were very reasonable and had some super cute pleated skirts too. I love that I only had to go to 2 stores to find something that my daughter liked. The staff was very accommodating and friendly. They even noticed that we had takeout from Din Tai Fung down the street and were asking us what we ordered. My daughter loved the experience as well, which I appreciate. I started following them on Instagram and I am sure I will buy some more things in the future. read more

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I LOVED Aritzia and have been shopping there for so many years prior to them opening in California. I'm originally from Toronto and would always stock up every time I visited until their San Jose location opened in 2014. What kept me coming back : their selection of denim and jackets but my last experience with the Glendale location turned me off. This location is literally a ZOO. The staff that works here are all young girls who give zero hecks about customer service. The girl that rung us up was nice though! This was my first time experiencing this store and I will never go back. I don't remember their employees from other locations being so unprofessional like here. Despite their consistent amazing denim selection, I wasn't very happy with what I discovered : On my last pair of Levi's jeans, there was two price tags. One was an Aritzia one and another was a Levi's one. They forgot to remove it but I did let them know and the customer service rep said they didn't do price matching. I just said, you guys jacked up the price of your jeans because you clearly forgot to rip off the other suggested price tag. Being a loyal Aritzia customer since I was in high school, I am well aware they do not price match. They gave me no time to explain my issue and just dismissed me. It's like going into Footlocker and seeing a pair of Nikes marked as $120.00 on the box by Nike and having the store's price be much higher. Not a good look Aritzia, you had my business for over 2 decades and just lost 2 customers. read more

Aritzia - They forgot to rip off Levi's price tag and charged me their jacked up price. Oops! - Women's Clothing Near Me - Glendale, California

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The girls at this store are so kind and accommodating! I had to make a return, exchange, and purchase new items and they were super helpful! They also gave me a big dressing room and gave me all the sizes I asked for! I also feel like they have more in stock than the century city location read more

I love shopping at Aritzia. Typically the employees are polite but I'm not sure if it's because it was towards the end of the day - the employees were not very helpful and rude during my last visit. When I was browsing the store, some of the employees would congregate to chat, which I didn't mind. However there were some narrow spaces where they would be chatting, and when I tried to walk past them they would barely acknowledge me or attempt to make space until I would politely say excuse me. They paused their conversation before giving me a weird look and continuing this conversation. This happened a few times during the visit and the employees were definitely not talking about work related things. I definitely felt unwelcome and uncomfortable being in this space. read more

clothes are cute but when i went today there was a girl with curly hair and she was so rude. I asked her where the long sleeves were and she was like u have to look for it yourself while giving me attitude. maybe do ur job and tell me where clothing is? another girl helped me though she was really sweet read more

I love the style and quality... everything is beautiful and perfect good customer service

I love this store and the quality of clothes! I personally like their business clothes that they have. read more

Aritzia - Brown collar bodycon dress - Women's Clothing Near Me - Glendale, California

Been here multiple times and theirs always a staff member ready to help. They also usually carry a lot of the popular clothing we look for. We stop by here every time we're in Glendale. read more

I am very particular about where I buy my clothes and I was always so hesitant about shopping at Aritzia because I thought it was overrated or too expensive for my taste but I was wrong! I am now HOOKED on Aritzia clothes. Everything is so pretty, well made, long-lasting and great quality so definitely worth the price tag. Just take my money!! Haha I specifically want to give a huge shout out to the staff here because all the girls are very nice and friendly! The customer service is exceptional and everyone is so helpful. I know I will surely be back! read more

Aritzia - Women's Clothing Near Me - Glendale, California

I bought a dress for a special date. The website showed that only one was available in XS, so I was happy to get the last one. Guess what? I received my order two days later than promised--and they sent a size M instead of XS. When I called them, they said it was a system glitch and told me to go pick up another dress, which was made of fabric that looked like a sack. Horrible experience, horrible quality, horrible customer service. Tomorrow is my special day and now I'm stressing out because of those idiots read more

My go-to spot for work clothes. The cuts are flattering and fresh. Every time I stop by, they have new items to try on. The staff are very helpful and friendly. read more

Had the absolute worst experience here tonight. The workers are so rude and unhelpful. Every Aritzias I've gone to I've had the bestttttt service ever, and I've never experienced such insanely awful customer service. Would love to recap my experience with a manager. read more

I bought some items online and needed to make a return, so I went to the Americana location and fell in line. When I got to the front of the line I was asked if I had anything that was being held by a salesperson. I told her that I just needed to make a return. She proceeded to tell me that they're not taking any returns because it's Black Friday. I asked since when? She stated "it's always been like that" with an attitude! Instead of apologizing for the inconvenience she was rude and condescending. Considering the amount of money this store charges for their apparel you'd think they'd have better training for their employees. No wonder they only have 3 stars read more

I recently visited this Aritzia location for some business casual looks as I am going into the office for the first time in two years. 1. They have a really great selection of which one can mix and match easily with other pieces. 2. I like that the "Command" Pants fit perfectly on my 5'2 petite self. 3. JC exuded really outstanding customer service and provided me with options on how to style the pieces I chose for myself. I have this location and overall 3 bc upon checkout, an associate refused to provide me with another shopping bag despite the fact that I spent more than $300. My response to this was "I can get free all day parking for spending more than $250 at this store but I can't get an extra paper bag?" So I asked another associate, she was happily willing to provide me another gift bag but she interjected emphasizing that it was just one bag per transaction. I get all the sustainability rebuttal for this but I was to reuse the bag for something important. She was young, I get it, I had a high ego when I worked at American Apparel 10 years ago too. I hope she learns from this. read more

Poor experience with the staff. Felt ignored even when standing out in the open for help. I love Aritizia's clothes, but for how much I'm paying I would appreciate a more welcoming atmosphere. read more

I want to give a shout out to Valerie , a sales associate from the Americana branch for her excellent customer service! She was so helpful and her willingness to help me blew my mind bc not all sales associate would go out of their way to help customers the way she did or does! Valeria is such a pleasant person and she made me feel so important and honestly gave me the best service ever! I want to commend Valerie for her excellent public relations! She deserves to be recognized for her excellent customer service!!! Kudos Valerie!!! You're great and I woukd like you to help me again soon!!! read more

I had a better experience with a friendly customer compared to the staff here. It's unfortunate that some of the staff don't understand customer service. I was asking the girl at the register if my items can be returned because I ordered online and they have such a short/ strict return policy. And she said "well i need the items in order to start the return" with a smirk on her face. Obviously I know they need the item to be able to return it. What my question was, when does the 10 days start? When the item ships or when it was ordered. Maybe i should have rephrased the question in order for her to understand what i was trying to ask. I've never had this experience at any other aritzia; if you don't want to deal with the bad customer service i suggest trying a different store read more

Very unorganized workers. They messed up all the sizes and dresses I asked for. Eventually I left the store very disappointed. The prices and customer service doesn't match. Oh about matching. You can meet your grandparent's grant parents ages sofa only in here. In Americana ?? Come on read more

Aritzia - Women's Clothing Near Me - Glendale, California

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I've frequented this location a few times, but never found anything I really wanted to try on until today. The stars are for the nice girl that started my fitting room for me - that's where the good experience ended. THERE'S NO MIRRORS IN THE FITTING ROOMS. Make it make sense! Actually I know why they do this - it's to force you out into the big shared space with the mirror so they can sell sell sell. Personally I found this humiliating. I was wearing a dress but trying on shorts so my only options were to keep my dress on and bunch it up at my waist and try to determine if the shorts looked good in this insane situation, or let the public see me in my bra. HARD PASS. If you remotely have any body image sensitivity avoid avoid avoid. The quality also isn't that great - it's more expensive than Zara but seems very cheaply made. It was also massively disorganized in the store with inconsistent size runs. All around not worth it. read more

This review is for Valerie! I'm a classical flutist and my ensemble had a concert the next day. I came in the night before to look for an all black outfit. She approached me and asked if I needed any help and I explained to her the occasion and what my preferences in clothing were and she was on it! She brought me so many options, I could swear I tried on every black piece of clothing in that store! Even options that I hadn't asked for she brought just to see if I would like it. She was extremely patient and I even thanked her for her patience , I was there for two hours and she was just happy to help me. I got endless compliments on my outfit the day of the concert, my boyfriend could not stop telling me how hot I looked in the fit! there were a few other girls who approached me as well when I was in the fitting rooms and they also gave me suggestions and their inputs on outfits, I did not get their names ): but I'm sure they know who they are. Thanks so much everyone, especially Valerie! This was such a special night. It was my first time back on stage in two years and the confidence my outfit gave me really made it even more special! Here's to more performances! read more

Aritzia - Walking with all my flowers after the performance! - Women's Clothing Near Me - Glendale, California

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The worst fitting room experience. They take your clothes from you and "organize" them on racks while you wait in line for a fitting room. This would be wonderful if only they didn't keep losing track of who's clothes belonged to whom. It was laughable to see them keep handing sets of clothes to the wrong woman. The design of the fitting room is horrid. There are several girls on the floor ushering you around. You get assigned a huge fitting room with NO MIRROR. In order to access a mirror you have to leave your purse and belongings behind in the fitting room, traverse the large open space to find a mirror that you have to jockey to get in front of. Territorial glares and bitchy hair flips ensue. If that wasn't enough, the second you leave your fitting room the employees are ON YOU. Hurling disingenuous complements about how "fabulous you look" before you have a moment to assess for yourself. That's a big hail no for me! read more

The few times I have visited Aritzia have been nothing but stellar! I'm shocked and saddened by the other negative reviews... I have gone early during the late morning/early afternoon on weekdays to avoid the massive crowds, so perhaps that explains my different experience. I have consistently been greeted and approached every time I've entered Aritzia. The staff here are wonderful, I do believe they work off of a commission -- once a staff member approaches you, they consistently go above and beyond to make sure you're taken care of. Once you enter the fitting room, all the staff there remember your name and check up on you from time to time. There's no pressure, just bubbly, positive energy. I've been searching for clothes to wear out to a fancy dinner, etc. and it was amazing to see how knowledgeable the staff were about the clothes. Shoutout to Joanne! She was bringing in tons of recommendations to the fitting room; I really appreciated her knowledge, help, and warm personality. Now, like the other reviews mention, the fitting rooms are a bit of a sticky situation. Some fitting rooms have mirrors, some do not. I'm not gonna lie, the first time I was trying on clothes it was a little daunting to have to walk all the way out to see what the clothes look like on you. Ironically though, I did enjoy the experience of stepping out - I got to connect with other customers who were also trying on clothes, gave and received compliments. It was a positive experience overall, but I can see how this would be overwhelming on a weekend when it's very crowded. I have bought tops, jeans, and trousers from Aritzia -- the prices are high, but the quality is definitely there. My favorite brands are Agolde (denim is very well made) and Babaton (their ribbed crop tops are so cute!). Parking: show your receipt to concierge and you'll receive validation for parking. I'll definitely be back for more shopping! read more

The male sales associate with the bleached hair seems to hate his life. I buy the majority of my clothing from Aritzia, albeit I usually shop online. For the first time ever I brought a return into the store because the back of the dress was literally see-through. Went in initially for a refund but ended up exchanging for a higher priced item. The store was flooded with tweens so I decided against even trying the new item on. I'm familiar enough with their sizing I didn't think it was absolutely necessary, but a lot of people might not be in that position. When I went to check out the male associate barely said a word to me and what he did say I could barely hear because of the music blasting. Did he speak up? Nope. Got annoyed at having to repeat himself. Welp, turn the music down. That's not my problem. This person shouldn't be working with people. I'll avoid this store like the plague. read more

I think manager should check on these girls attitude that works here. Clothes were mediocre material not really high end or drop dead fascinated. All made from the same factory where you get all the online clothes but inflated by 500%. Basically paying $259 for polyester. That's basically plastic yall lol. read more

In general, Aritzia has an inviting atmosphere that I automatically just want to go in but the service, fitting room, size, and return policy does not make me want to be a frequent shopper or return [] Service For the most part all of the associates here are nice but I really hate that you get approached by look or how many items you're carrying. Personally, my experience on the floor was excessive. I had a bunch of clothes in my arms and honestly was casually looking. No need for a fitting room just yet. While others just holding a few item and looking for someone for a size was not being helped at all. By the time I went into the fitting room the lady that took all the clothes didn't check up on me at all. The fitting room service was none at all. [] Fitting room There are no mirrors inside the actual room besides the handicap one. tbh I kinda get it but don't! I get the aesthetics but that's just a disgrace. Also, the fitting room associates don't really do anything. I literally can inform the manager about how her boyfriend lacks cooking for her and where she goes to thrift shop. Also can hear a customer chat with her friends she isn't wearing any underwear. -_- I will give it to them when I actually stepped outside to use the mirror they acknowledged me. But tbh not trying to "model" what I'm trying on to the public. [] Sizing I'm not a size 0 and all the racks really just have the smaller sizes at the moment. Maybe a frequent stock check when downtime is available - can be what is needed vs trying to stop an associate to judge and assist you. [] Return Policy 10days that's it. This is probably the main reason I am leaving this review. I'm a shopper that goes home and try's different outfits with my new clothes and if it's not working the same way it did in store I will return it. I dont return that often but honestly the company should consider real people here. That gives me the following weekend from my double shift nurse job to return and quite frankly that's not enough especially when there's not many Aritzia places out here. I would give 1.5 stars but tbh I give reviews as constructive encouragements to do better. read more