I literally just walked outside. All I needed to do was try out some pants so I can order some jeans online. They went above and beyond helping me recommending sizes. I found out I'm a 3430 in slim, fit and regular! I walked in two different times today and they help me with a smile on their face. The whole staff help and was just good energy! read more

I've typically purchased my shoes from this store and have always had a good experience, but unfortunately, my most recent experience was very disappointing. I went into the store multiple times--four times in total--to follow up on a pair of shoes I wanted. I was initially told that the shoes were available online and that they could be ordered for me. However, I never received a call, update, or any communication regarding the order. I went back to the store three additional times and still wasn't given a clear update or any meaningful follow-up about whether the shoes had arrived or were even available. I ultimately had to keep going back myself to try to get answers. The biggest issue was the lack of communication, follow-through, and customer support. I understand that inventory and orders can sometimes have issues, but I expect a business to communicate that with the customer rather than leaving them to repeatedly come back for answers. Unfortunately, this experience felt unprofessional and was a significant disappointment compared with my previous experiences with the store. read more

William and April (I hope I'm remembering their names correctly!) helped us purchase and get fitted for a tux and shoes and it was 5-star service! Very knowledgable, patient, attentive people. Their positive attitudes truly made our day. I would 100% recommend visiting this store if they are working! Thank you both (and also the tailor, I'm sorry I did not get his name but he was excellent as well!). read more

AWARD 1ST PLACE FOR WORST SERVICE ANYWHERE. STAY AWAY FROM HERE! THEY ARE ARE PUSHY AND DESPERATE AND WILL 100% HUSTLE YOU AS MUCH AS POSSIBLE. This store has always had terrible customer service but it's gotten even worse. It's too bad because I love Hugo Boss and have probably spent over $20k in this store through the years. They drive customers like me away. Specially the manager he's the biggest jerk. They sold me.a watch that doesn't work and would not exchange it without making me feel like a thief. read more

The service from the location is terrible from the manager when making a return. They definitely do not like to return for you maybe because it looks bad on the store. But that's not the issue here it's the customer service they are rude. They give you attitude. Don't know why they are in the sales if they don't know how to politely help. There is a way to say things and the manager that assisted today was a lady. Don't know her name but worst experience ever. Definitely do not recommended this location. Look at the google reviews it's bad read more

I don't recommend that place, very bad service. They do not accept returns with receipts. They look for excuses not to receive returns.

They have the worst policy. I lost my receipt even though they have my phone number. I can't exchange a medium Sweater to a large. NEVER EVER SHOPPING AT HUGO BOSS AGAIN. read more

worst customer service. they sold me a shirt with a hole in it and didnt accept an exchange with the receipt and tag one day later.

Love this Hugo boss. Every time I need a gift for my husband I come to Hugo boss in Glendale galleria. Specialty I like Michael he is always so helpful. They have a lot of nice things. I wish they had for women too. Lol read more

Hugo Boss - So nice - Men's Clothing Near Me - Glendale, California

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I'm a regular customer with Hugo Boss and I've been shopping here plenty of times and their customer service and attention to detail is always strong ,but I wanted to thank Trennt for his service and superior thoroughness for going xtra mile to make a customer happy. Not only he helped choose the right style but he also took care of alterations for me so my new style fits me perfectly.I recommend this location to everyone who is in the market for fine clothing! read more

Really disappointed in this store. They are unorganized and lack basic customer service. In addition, the tailor does a really bad job. They wasted so much of my time. read more

If I can give non star , I will do . Went today around 12:00 noon. Trying to return a pant that my husband bought online . There is a curly hair young man greeted me with no smile on his face , I told him my situation that I don't have the Reginald card with me , I'm here to return the pants for my husband . He asked me to wait , then I waited for almost 30 mins , end up the sales lady told me that the pants couldn't be return without the original payment ..: WTH ! So I waited 30 mins for nothing ???? That young man has bad attitude , and bad customer service !!! read more

Great customer service from everyone. Trent is the best, always spot on with his advice and knowledge of the products. The best lightweight jeans in the world. read more

The manager of this location, Maria, is the best!! She was able to accommodate me and went out of her way to make sure I received the items I needed. The best customer service ever!! Will definitely be returning and asking for Maria! read more

This is the place to be if you want a good suit. Genevieve is your expert here. She's amazing at what she does. Her professionalism and kindness is out of this world. Every member in the team is equally kind. Highly recommend. 5 stars ! read more

A big shout out for Samir! He's Amazing at what he does, very welcoming he goes above and beyond to help out!

I don't know if they were busy or the girl ( Maria), I asked for a price on some shoes and she just faded away and completely forgot about it and disapeared.... At least tell me please wait one minute and let me get back to you or something , versus just disappearing. I know these guys are losing a lot of business. read more

SERVICE AND STORE WAS A 3. Quality of Products and Value: 1/10 Service was OK here. The one at the Venetian in Vegas was top notch and the employees were very friendly and helpful. Here they were average, not very helpful but not rude either. Great for someone that knows what they want and just wants to go in and out. They also charged for tailoring which is kinda baffling considering their suits are $600+ AND take over a week to tailor. Vegas charged me nothing and had it ready for me the next day. This yelp review would probably be lower if you are rating the quality of their products. I have one of their most expensive suits off the rack and it is fantastic. I had minor issues with it too with the seams on the pants ripping but it was fixed by HUGO for free. However, anything that isn't their $1000+ suit is complete garbage. Fused suits for $600. My god was I naive. Pants don't fit well even after being tailor and my suit jacket the button ripped off after only maybe 8-10 wears. Don't get me wrong if you want the brand name by all means go for it. However, do not expect much from their cheaper fused suits as it appears they cheaped out on more than just the inner lining of the suit. I highly advise if you are spending $600-1000 on a suit to just go to SuitSupply or an online MTM suit like Oliver Wicks or Laneri (THIS IS A HIT OR MISS AS MTM DOES NOT WORK FOR EVERYONE). If you can't afford that, well you might as well spend $200 on an Express suit as its basically the same suit (probably not that great of fabric but still none the less fused.) read more

I love Hugo Boss clothes, but the experience at this store was baffling. The service was horrible. I was attempting to exchange a gift (with a receipt) and was told that since this was a franchise store that the merchandise was from another store they couldn't accept the exchange. How is this possible?? After arguing the fact, one employee attempted to help, but another persisted it was not possible. She told me to go to Beverly Center or Topanga. This trip was a complete waste of my time. I know one thing, I will never shop at this location again!! read more

Love this brand. The only one I wear. I was a little disappointed at the amount of dust on the black display tables. They had white t shirts just sitting amongst dust. Not the attention to detail I would expect from a Hugo boss store! Still, I will love the brand but please improve on the attention to the cleanliness of your store. read more

I was helped by Trent Ordelheide and had an amazing experience. He was very kind, honest and patiently listened and helped me with a specific item and exchange. He worked very professionally and provided flawless customer service. Thank you! Will definitely return to this store read more

Out of all Hugo Boss stores this one is my favorite! So after a tough Black Friday of trying to hunt down their "Alemo" Jacket, my boyfriend and I had the "joy" of visiting and calling multiple Hugo Boss stores. It turns out they're sold out all over the country :/ I had actually started looking 3 days before Black Friday and was helped by the store manager Megan Sadr! She also helped me after Black Friday during our last minute shopping! From beginning to end she was just so sweet and helpful! Good customer service from a high quality store is so hard to come by!!! Many of the other stores I had interactions with were just plain ole snoody but Megan was very warm and welcoming, she definitely goes out of her way for the customer! What I love about Hugo Boss is the clothes is the quality! They offer suits tailored to fit their customer for free so the outfit is sharp! The also offer complimentary beverages while you wait. The wardrobe consultant, Edgar, is alwasy very professional and helpful when fitting my boyfriend. Had a great experience here and would highly recommend this place to anyone! Thanks Hugo Boss!! :) read more

It took me years to break the habit of buying clothes that no one has worn before--and even after I stopped buying clothes at Desert Industries, Savers or SA it took another few years for me to even venture outside of an Army Surplus store. But times change, hard work finally pays off, opinions evolve and--most importantly--Christmas parties at law offices require attire beyond anything I currently own. I'm sure the other Boss stores in LA are swankier, but I imagine they carry the same gear. The guy who helped me (Miguel) was unpretentious, efficient and polite. (Minus one star, though, because alterations to a suit are normally included, but when there is a sale they charge for 'em....negating about half the savings.) read more

My other half likes Hugo Boss so I decided to buy him a gift. This was my first time at this location. I must say it was pleasant , all thanks to John. As soon as I walked in he greeted me. He was patient and helpful. I can be very picky at times. And he stood right by me and gave me suggestions. Because of his help I was able to find the perfect shirt. John knows the meaning of great customer service. If only all employees were as patient , attentive and helpful , shopping would be a breeze. I will add that I was offered water by another employee only after I decided to buy something. Great job John. I'll refer you to my bf the next time he goes shopping. read more

5 stars because the staff are so friendly and helpful. I have walked into this store several times and have never left disappointed because the staff are very helpful, friendly, and attentive. You're always greeted at the door and offered assistance. My boyfriend loves this store but this location does not offer many green tag items. It has progressed though they do offer more regular polos now which is a huge plus. Great staff make a store that much better! read more

Had an amazing experience with getting my first suit at Hugo Boss. I want to give a special thanks to Samir for being really helpful the whole time and making great recommendations. He's very kind and knowledgeable. Goes above and beyond to please the customer and doesn't disappoint. When you go in make sure to ask for Samir read more

Staff john/ loege Not very welcoming, not a good customer service unless youre "their"regular "costumer" purchasing a SUIT. i had seen some items online and walked in and ask if they might carry them the first response was "we dont carry clearance items" they dindt even say like let me check or to see if they had something similar nothing " we don't carry clearance item" you can order online ..the only reason i went to this store is because is the closest to me. read more

I recently came by to buy my boyfriend an outfit as a surprise birthday gift. I was greeted immediately by an associate name John. He was very friendly, helpful and polite. He help me pick out an outfit that my boyfriend loved! read more

I came in looking for a suit for my wedding. I walked in the store and was welcomed by John. He was kind and attentive. He quickly helped me picked out a suit that made me feel like a model. I will be back for more. Thank you John for the wonderful shopping experience. read more

I usually come to this Hugo Boss location often to make purchases and receive great customer servicemost of the time, however, today was different. Toward the end of my shopping experience, an older female associate came towards my fiancé and I, and suggested in a demeaning and disrespectful tone to search the merchandise online instead of just walking around. Prior, she had been following us and rolling her eyes each time we stopped to look at items as if she was annoyed we weren't buying anything yet. I've always been a loyal customer to Hugo Boss but this experience has made me rethink coming to this location. read more

I like Hugo Boss clothes....I went today to the Glendale gallery, went inside the store...three guys were talking among themselves...they all ignored my presence...not one welcome word, nothing of all ... Owners be aware, this is not service you want to give...I will keep buying Hugo Boss...not at his store read more

Worst customer service . Employees very unprofessional and they don't even care about customers.

My husband bought his wedding suit from Hugo boss last December. We had an amazing experience working with Monique. She was so professional, kind and considerate. She made you feel like a VIP. When we first walked in, we were greeted by her warm reception. Monique showed us many new collections from the season. My husband tried on many suits in various colors and eventually went with an electric blue suit for the wedding since our wedding was outdoors and in the summer! The suit was perfect! We loved it so much! We had it alternated two times, first time was when we bought it in December and the second time was in April, a month before the wedding. Both times were free of charge! Monique really cares about her costumers and makes you want to come back again and again. I know from now on, if I'd like to get a suit from Hugo Boss, I know exactly where to go! Thank you Monique, Best Hugo Boss sales! read more

very helpful staff thanks guys they even tailered the same day you guys rock

I have to say if there is a 6 star option I would give it. Everyone knows Hugo Boss makes high end quality clothing. That doesn't mean anything when you walk into a store and the sales person is inattentive and have no idea what they are selling. The complete opposite here at Hugo Boss in the Glendale Galleria! As soon as I walked in I was greeted by everyone, they seemed busy but that didn't stop them from acknowledging a customer. I then was approached by Monique, as I explained to her what I was looking for, it took her an instant to pick out a few options, I knew she was paying attention, I knew I was dealing with a pro because I liked all of the above and the hard part was picking one! I got the suit, shirt, belt, socks and shoes. Yes! I got it all not because I felt like a million dollars not because I looked like a million but because Monique is hands down an absolute professional. read more

Terrible store and a service. I got a perfume in there and after i got home i changed my mind and decided to exchange for a different flavor. When i came back to the store the manager told me that all the sales were final and i can't exchange it but no one told me about it in the beginning when i was buying it..They said that i had to read my receipt that all sales are final before i exit the store...just bunch of negative emotions and ruined day off .....i'll never go back!!!!!!! read more