I stopped by this BoxLunch store inside Glendale Galleria Mall to look at their Dragonball figures. There was already a line here in the morning before the store open but I don't know what they were waiting for. When I walked inside the store once they open, an employee told me about the specials they were having. They have some nice backpacks, snacks, shirts, figures and etc here. I only saw 1 Dragonball figures so I think they sold out of it. read more

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I didn't like the new in-store approach at all. While I was simply browsing, an associate approached me and, without any greeting or explanation, immediately asked if I had a profile and then asked for my phone number. No "hi," no "how are you," no context--just straight into qualifying me as a customer. I understand what they're trying to do, but the execution felt very sleazy, almost like a car dealership. It completely took the magic away from what's supposed to be a whimsical, relaxed store with fun and interesting collections. Instead, it felt stuffy and oddly uptight, even just trying to look around. These aren't high-ticket items that require that level of vetting. Most people are casually browsing novelty pieces, so being asked to pull up a profile mid-browse felt out of place and uncomfortable. Overall, it didn't fit the vibe of the store at all and honestly made me want to leave rather than keep shopping. read more

Great service overall. I called in today (11/21/25) to ask if they still had the Appa crossbody bag around 7ishpm. Gabby, (hopefully I am spelling it right) answered my call and put my item on the side for. I came in. She recognized my voice and said are you here for the apps bag. I said "YES!l" I got checked out and left the store in less than 2 mins. read more

BoxLunch - A decorative box features a fantasy castle and characters from a Disney animated film, with a prominent emblem on the top right corner. - Men's Clothing Near Me - Glendale, California

I do a lot of shopping at LunchBox, love all their products. However, I recently had a bad experience with their manager, Sam at the Glendale location. Everyone but Sam at this business location were helpful! Sam, the manager has no customer service skills, she should not be at the register, she's rude and has an attitude! I will not be shopping at this location anymore. read more

I love this store. If I win the lotto, half will go to this store. Their stuff isn't cheap but also not too crazy. Their loungefly backpacks are so cute and sell out. When in doubt, just buy it. Trust. I saw some cute stuff I didn't buy at the store and had to get them online when they locked us down again. read more

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I was At BoxLunch with my mom yesterday, around 6 P.M and she loves that store... I mean every time were at the mall we have to pass by. Normally its okay service with most of the Female employees being very helpful & nice... besides one Guy who is extremely tall, skinny & has a whole attitude up his you know what? My mom saw a pin she had liked which was behind the registers but right next to the pin wall, therefor its easy for anyone to grab to take a look, you'd assume you'd be okay to do so since its out and about like that specially next to the wall full of pins you can purchase. Well... the tall man turns around and says "Excuse me"? you can't just grab the pin from behind the register & my mom says I couldn't see it very well... then he goes Well you can stand from over there & I can show it to you lol are you kidding me? this is how you talk to customers? and what blows my mind is there's many other reviews about this person.. not to mention, he's been there for awhile now & every time he's rude but this was a last straw for me. read more

One of my favorite visits to this store! I went looking for a Kingdom Hearts shirt and found a sweater I loved instead. CJ helped me and was both very friendly and helpful. I found a great deal and had a fun experience at this location. I appreciate CJ's help and patience with me! So happy he was there to help :) read more

BoxLunch - Men's Clothing Near Me - Glendale, California

These stores are awesome. Each one has a little bit different inventory, so I recommend you visit a few of them. The staff is always very friendly and knowledgeable. They can order items from the website and have them send directly to your home. If you are into or known someone who is into Fandom, this is the place for you. Perfect place to buy gifts. read more

This place was great! The two female associates working Saturday evening were incredibly genuine, sweet, helpful, and nerdy! I loved the Northridge location and love this one too! They have a lot of great stuff for nerds and geeks, but unfortunately like the Northridge location, they are also out of either sizes or just don't carry an abundance of certain themes or characters - i..e I was looking for Star Wars ties which they only had one kind, and then anything Superman related, but the only items available were a shirt and lounge pants both of which had Japanese writing on them . . nothing against Japanese people, I just don't want a random Superman shirt full of languages I can't read! I ended up getting Star Wars socks and a friend picked up a shirt for his baby, and with their sale we got the buy one -get one 30% off plus box lunch bucks! read more

I've been coming to this store since it opened. I'm in here at least 1-2 times each month. I'm always interested in checking out what's new and what deals they are having. They have some great promos from time to time. I have purchased a good number of gifts at this store, some for myself but tons more for friends and family. I bought 4 Lilo & Stitch T-shirts here towards the end of last year and my family members and I all wore them to breakfast during our visit to Aulani. They were quite a hit. It was perfect though too, it featured Stitch on the back with a Hawaiian license place that I believe read, "Aloha." I have purchased other items as well: crockpots with a Starwars pattern on the outside, cookie jars, key chains, buttons and pins, lanyards, mini backpacks, stickers for laptops, scarves, pj's, and other fun doo dads, etc. They've all been a big hit. I enjoy chatting with the employees. They are all so sweet. I think one of the girls there has got to be my fave employee. She recognizes my lil one and they always chit chat when we come and visit the store. Mind you, my lil one is the size of a 1yr old although she is older than 1. Unfortunately, I cannot remember her name as I am writing this review. No matter, the folks who work here have all been really helpful. I haven't ever had any issues with returns or exchanges, although I think I've ever only done 2 here. Things always worked out so easily. This store can get pretty busy during the weekends so you might have to be a tad more patient with people but you can find a lot of fun little things here. I always like to look for clearance or sale Stance brand socks here. They have had some fun Disney print ones. I always buy 'em for my hubby so he can wear 'em when he goes golfing. read more

BoxLunch - Canvas tote bag - Men's Clothing Near Me - Glendale, California

I have literally no idea who is an employee and who is not. There is no indication who works there. There is also no cashier for the longest time, is everything free? read more

Think of this place as a higher end version of Hot Topic. They have the brands that you would also see at Hot Topic, but the items they sell here are pricier, but seem to be better quality and more unique! I love coming here to find what new promotions they sell! The setup of the area looks so appealing and organized that I love to check each section every time I drop by here. The staff are wonderful and always ask if you need help, and it's such a chill environment when you're inside! read more

Love all the geeky merch here!! It's the perfect place for gifts for all the nerdy friends in your life. This is like a less crowded and better version of hot topic with better merchandise and better lighting. All the Bob's burgers, Mario, Zelda, Harry Potter and Disney stuff you can imagine. read more

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I was in the Glendale Galleria store around 11:45-Noon, 2/4. I've never had an unpleasant experience until that day. I saw a cute top on the website but it was sold out in my size so I went the store to see if they had it (not to mention it was 20% off online that day). I ask the female associate at the door if the store price matches with their website and she says yes. The store happens to have the top in my size so I go to pay. Again, I ask the associate at the register (a Latinx man), if the top can be price matched with the website and he says yes. He asks to see my phone screen with the item in my shopping cart on Boxlunch.com (which I assumed was to get the SKU number and the discount total). The size of the top in the cart doesn't match the size of the top I'm trying to purchase so he says he can't give the price match. He says it's something about not being able to honor it unless the item is a size they have available for in-store pickup. What?! Of course I would have paid for an in-store pickup but the top was sold out in my size and the size below that. Which is why I drove to the store to check for my size in the first place! The whole thing made absolutely no sense. I ask if there is anyway to make an exception in this case and honor the price in my cart? He says no, and starts to get an attitude with me and I wasn't having any of that, so I left. I interacted with friendlier staff at the Glendale DMV that week and that's saying A LOT! Unfortunately, I noticed months ago the associates are all new people. There's always a female employee minding the door and then it's all the same couple of guys merchandising during store hours while guests are trying to shop, and standing around talking to each other like they work at some high-end boutique and can't be bothered. I'm not trying to be a Karen because I know from experience that working with the public is awful (let alone during a pandemic wearing a mask all day). I just feel like things could have been handled better. If you have stipulations with your price match policy, please learn how to properly communicate that to ALL of your store staff so that they can relay that information to guests. It's such a shame because I really liked this store and visited frequently. read more

This store is very organized and the employees are really nice. shoutout to Cynthia for helping me pick out a bag and providing me with the best customer service. Thank you :) read more

This location is my go-to for anything Game of Thrones, funko pops, and/or Disney merchandise. I tend to order from home and have it deliver at the store since it's free shipping no matter the amount. Most of the time they have what I'm looking for and the majority of the staff are very helpful and informative. However, Sakima (whom I believe to be the store manager) has a habit of ignoring people when he's behind the register. There could be 6 people standing in line waiting to check out and he'll be on his phone texting away. If you even bother him with a question while he's on his phone he'll most likely roll his eyes or just tell you "no, we don't have it" without even checking. I've worked retail before so I know how annoying it could be but this guys doesn't even try to hide his annoyance. I stay clear from him and rarelyvask question when I'm in the store. If I don't see it then I just check for it online. read more

BoxLunch - Register - Men's Clothing Near Me - Glendale, California

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The employees are horrible at this box lunch, I came In to look for my very first time I was so excited because I don't have one near me. I grabbed a pop and was holding it I was so excited because I found it for retail and one of the employees said she'll hold it in the front but I didn't understand why just me everyone had pops and I was the only one they were watching. I understand they want to to sell and all but it wasn't like that at all, everything I touched and everything I was looking at they were all watching me. It made me so nervous that my experience was ruined. Never again will I step foot in boxlunch read more

Royal fail! I am so angry! I called to check to see if the store had a specific Sailor moon purse. The store confirmed! I asked if they could put it on hold; they said no. I drove from Hollywood to Northridge to purchase the bag for my 10 year old . She wanted the bag for her Christmas gift. When I got there, the bag was sold!! I am so pissed! I will never buy or recommend this store to anyone! read more

The guy with the curly hair and nose ring working the counter on Saturday the 16th used a very condescending tone to tell a little girl to not turn the knobs on a vending machine without putting coins in there. He literally has a line of customers and chooses to waste his time trying to make a kid feel bad about touching vending machines, instead of knocking down the line so we can all get out of here. I put my items downs and went else where in the mall to get what I needed. It's not the first time I've seen employees here with bad attitudes, I'll buy my rick and Morty stuff else where read more

So stoked to finally come here!! Called ahead to make sure they were actually open, and the wonderful Nicole suggested making an online reservation to eliminate having to wait in line upon arrival. Store was clean, every single employee was so amazing, kind, and helpful, and I wanted nearly everything they had! So many Harry Potter, Friends, Disney and Marvel items that I spent at least an hour browsing. Just make sure to keep your mask on and you will have the best time! read more

I'm a sucker for stores like this that carry nerdy merchandise and are actually up to date with pop culture. Not to say that I'm a gamer or an avid watcher of all the shows and movies, but it's still fun going in there to see little knick knacks like the Funko POP figurines and cute, punny tees. It's a fun detour when you're on your way to Target. read more

The TLDR; Made a purchase during the holidays. When I went to return it the weekend of Christmas, I was told it would be refunded to store credit due to an issue with an update their cash register systems had undergone. Was not told this originally, despite the update supposedly being live for a few months. Why wouldn't you tell customers this during the busiest time of the year? --------------- I've window shopped here and have gotten gifts from BoxLunch in the past, they have really awesome items -- including two pop culture/video game merchandise brands I really love: Mighty Fine & Loungefly. I finally made my first purchase mid-December. I got a DVa bomber jacket and the DVa backpack at a sweet deal (30% off the jacket + B1G1 half-off!). But since the jacket looked like it had been there for awhile, fit a little odd, and was a bit beat up from being displayed/tried on, I also ordered another one online when I got home so I can choose between the two. Anyways, flash forward to the day before Christmas Eve and I have the second jacket from the online order and am ready to return the spare. I pop in while doing the last of my Christmas shopping and I'm told I'd be getting back a gift card. Uhm, what? I payed with a debit card. When the cashier first told me, he played it off like it's just standard store policy. When I asked about it more, then I'm told it's because their IT team installed a new register system about 2 months ago and it's incapable of processing card returns. When I asked if it's glitched or needs an update, I was given a pretty spotty answer -- pretty much it didn't seem like I could come back anytime soon to do the return. I mentioned that I would just set up a return with the website and he pretty much says, "You can try but they've been sending almost all the customers back to us even though I tell them not to, they just don't want to handle the returns I guess." I was feeling pretty helpless and out about $100. When I get back to my car, I call BoxLunch's online customer service anyways and the rep was very kindly able to process a return label for me in just a few minutes. Phew! Anyways, I can't fathom why the original cashier who rung me up the week prior didn't mention this problem to me. Why wouldn't you let customers know this during one of the busiest times of the year due to the holidays? While most businesses will even extend your return window during Christmas, I find out I couldn't even return mine. I don't know if the cashier I tried to do the return with was just leery of doing it because I walked in wearing one of DVa jackets and brought back the second one tagged and unused...sadly the experience soured my view on this BoxLunch and it'll be awhile before I buy something from the storefront. read more

This is not my regular box lunch, mind you. My box lunch store employees in Torrance are AMAZING. Came here for a release because stores all over were getting the shipment in. When I came in they knew exactly what I was looking for. They said they did get the shipment in but were not opening it yet. When I asked if there was a time to come back, they dodged my question. I understand that the shipment dates can't be given out, but when you have the shipment in store and just aren't opening it....anyways I waited for 3 hours. I counted 5 staff and this was a Tuesday at 2pm. I obviously don't know all the ins and outs of the store, I admit that. But you had customers willing to buy merchandise. Before leaving I popped in one more time to see if they had the chance/time to get to it, but alas no. Other stores open the shipment and boxes right away. read more

Honestly the merch in this store is great. This review is for the extremely tall skinny guy who was beyond rude to me. I've never been treated that badly by a sales associate EVER. I had been waiting in line in the designated area and when I get the the cash register a friendly woman told me she could not process my return and indicated that I stand next to the other register. I did that with a lot of distance due to covid. The person behind me in the line also had a return and was also told to wait behind me. The tall skinny young man wearing overalls looked up at me and told me to wait at the end of the line original line. Which is fine...he clearly didn't realize what was happening so I gestured to his coworker and said "oh but she told me to wait here" and he was like aggressively "who told you to wait here?!?!l" and I said "your coworker" and at which point he actually told ME that I needed to "chill out." It was shocking. He was scolding me and being so rude it was actually stunning!!! Another female coworker who was just clocking in ended up processing my return. The weirdest part about this whole thing was the man behind me who also had a return was also skipped over until he said something and the male worker was pleasant enough to him. Long story short I wish I got his name though I noticed other reviews mentioning what appears to be the same person. Will never return. I'm sure if he is questioned about this incident if the store even reads Yelp he would say I was being rude. Very Sad. read more

This is my favorite Box Lunch to go to! It surprisingly has a lot more variety and quantity of products than other Box Lunches do. There are things like bags, hats, perfumes, shirts, pop figures, and so on ranging from Disney themes to Buffy the Vampire Slayer to Pokémon to Bob's Burgers. It's fun to browse around. The pricing ranges from $ to even $$$ but the $$$ is usually like specially themed leather jackets. The only thing is that customer service here is a hit or miss for me. Employees either are super enthusiastic and wanting to engage in conversation or really don't seem like they like their job at all and don't even greet you at all no matter how many times you cross their path. It's not such a big deal to me in this case because it's a store and I usually like to just browse and be left alone for a little haha read more

Be very cautious of this store, they will charge you for things you did not order long after you receive your order. No online returns and it took us 30 mins on the phone to do a simple return. You will also pay shipping for any returns. STAY AWAY!!!!! read more

This store is literally amazing! I am a huge Disney fan! They have a large variety of different characters though so they do not only cater to Disney characters. Right now their clearance is buy 1 get 1 for a 1$. I don't know how long this deal will last but definitely worth it. The staff always greets customers as they walk in and are very friendly when answering questions. There aren't a lot of employees so no one really walks far to check up on how you're doing but I don't mind going up to the register asking for help. This place is great for gifts. They are a bit pricey but now a days what isn't? read more

I don't usually review clothing stores but man was I happy to find plus size things here! Hot topic and box lunch never have plus size things but this one did! I was so surprised. The only star loss is the prices because they are crazy but still happy I could actually buy a cute sweater! read more

Very very cute store. I understand things are a little more $$ because of their mission, and I respect that. But I think the customer service is terrible! In the 30 minutes I was there, no one smiled nor greeted my boyfriend and I. When we finally picked out what we wanted, we headed to the register. The guy there, looked like a dark skin Asian - L, RJ (on the receipt), looked at me and asked if I had cash or card. I said card and he didn't respond. So I asked him if he was open and he was like uh yeah. So I walked up and asked if they take discover, to which he responded "uh yeah we should". Like ooookay, sorry but you've got a real bad attitude dude. When he finished the transaction, he slid my receipt to me and just let the pen roll out of his hand - like a little toss of the pen for it to reach me. I'm sorry! I should've known I wasn't worthy enough to touch the same thing as your spoiled little finger tips. He didn't say a single word to me. After the transaction finished he avoided eye contact and just left. Terrible customer service from him and overall very negative experience. I hope to not see him again. In any job really. read more

Typically I love going to box lunch and a majority of the workers are always friendly and outgoing to approach. However, this past time my experience wasn't such a good one. Which makes me question if I want to continue shopping there. I ordered a backpack right after Thanksgiving, which I knew and was fully aware its busy season (having worked in retail myself) that my order could very well be put on backorder and be late. Unfortunately I wasn't able to receive my vacation, which was the entire purpose of purchasing. All of this was understandable, but these bags are not cheap and I had to play phone tag with the store and customer service to simply get a refund for the bag I was not receiving. Getting my money back was the most ridiculous process of them all with very rude customer service. I was told by the store that you cannot abandon the order until it actually arrives, which is fine. However the associate I was talking with explained to me that as soon as the order arrived they would immediately abandon it and refund my money. This was not the case and this did not happen until I had to repeatedly call the customer service line and get the order abandoned. When I finally reached someone it was not a pleasant person I was dealing with that had no care in the world about this 4 week issue I have been having with BoxLunch. Coming from a Hospitality professional this is not how you want to treat returning guests. read more

This location has the most variety stock-wise. There's lots of cute, quirky, and geeky stuff in here. The staff are all fun to talk to and are very helpful. Keep on making unique merch! read more

They got lots of pop culture trendy stuff with the retro look which is great. It's a great place to find a small gift for anyone. I really like lots of their stuff they have you can get many things for anyone, boy girl, kids and adults. You also can held their feeding foundation as well. You buy while helping as well. They have different promotions too and you can get a discount of $15 dls after spending $30 dls right now. read more

I like this store a lot, but the manager (at least I think he's the manager), CJ is what makes it great. No exaggeration, best customer service I have ever received. I've been going back and buying more stuff there all the time instead of just going to Target or wherever, entirely because of CJ. Word up read more

There is first time for everything and this is the first time I am writing a review for a retail shop. This is specifically for the customer service which was remarkable. I went there to pick up some items I ordered online and had shipped to this location in the Glendale Galleria. After one of the staff checked to make sure all the items were inside the shipped box, he turned to a co-worker and asked if there was anything else to do. His co-worker said, "Give him a bag and a High-Five." I told the person, that no bag was necessary since I could simply take the box. And there he stood with his hand up in the air, waiting to make my visit memorable. High-five connection completed and world just got that much brighter because it was now a human connection rather than simply a transaction. read more

This is one of my favorite stores! I come here as much as I can, mainly because they always have the cutest stuff in stock, but partially because the employees are always so warm, fun, and welcoming! Especially Andrew! This is my first time running into this employee, but immediately I noticed his good vibes. Like literally, he radiates this genuine, warm, bashful, and extremely kind energy. Also, he's also super helpful, so I just had to give him a shoutout to let him know he's much appreciated :) I hope whoever is reading this passes on this message to him haha read more

A month and 1/2 already, and order is still not shipped. Called customer service, and they couldn't even trace its whereabouts. Sent an email, and no one cared to help. Ended up filing a dispute with my cc... :( read more

I stumbled into BoxLunch last night on my way to Target. It is located on the second floor of the Glendale Galeria, just a few stores down from Hot Topic. According to one of the employees, BoxLunch is a new sister store of Hot Topic. They sell a lot of really cool nerdy/geeky, Pop Culture stuff. Whereas Hot Topic has an edgier feel to the store, BoxLunch is less cluttered and has better lighting. I found a lot of goodies I'd love to get my hands on, like a couple of cute Studio Ghibli fleece blankets or some Star Wars luggages. According to a sign outside the store, you can get 30% off your very first purchase. I don't know if you have to sign up for a membership (I assume it'd be free?) to get the deal, but I do know this: for every $10 you spend at BoxLunch, a portion of the profit goes towards charity. That's a pretty neat concept. Parking at the Galleria is always free, but can be crowded on weekends. Just go during off hours (like after dinner) and check this store out. read more

So I came here first time, and CJ was the best! Very welcoming. Joked around a little bit to break the ice. Was only looking for a gift for my lady then walked out spending 400 bucks well worth it. Good job and will be returning, thank you CJ! read more

C.J. IS AWESOME. The workers who work here are some of the best. Ordered some pops online and shipped them to the store. The people clearly packed the pops with damaged boxes. I called customer service and they told me they couldnt help me. C.J. went out of his way to help call customer service and get it sorted out so that I get new ones. They were about to lose my business in store and online, but C.J. here helped me alot and made sure my issue was resolved. I appreciate the help read more

(I forgot to update the review) The new manager called me & left me a voicemail about seeing this review on Yelp. She was super understanding & very sweet. She told me I could come in and get the money they owed me and the whole staff knew I was coming in so it wasn't a surprise. She told me she preferred if I came in when she was working just so she could talk to me & start all over with my experience with the store. I'm hardly around that area.. Only when I go get my hair done. I went in and she wasn't working, which I would have loved to meet her. But instead I was greeted by the most adorable guy ever! He was every welcoming and talked to my sister, niece & myself as if we were long time friends! I forgot his name since it was a while back. This place just needed a better manager. And they got her! The vibe was great. For sure it changed my view on this store. Thank you once again! read more