I definitely miss the location on the 2nd floor towards the end of the mall better. This one seems a bit smaller? Either way, the staff is always great and Helpful. The store is always clean. I wish it had more selections on the classic vans shoes. The prices are descent too. read more

This brand is the majority of my closet inventory. Even if I am not going to buy anything I always like to window shop and see what new designs and colors area available. If it's on sale I am sure to jump on the bargain and buy it. They had some nice blue shoes I wanted plus some new tshirts. read more

Vans - Old blues 2023 - Shoe Stores Near Me - Glendale, California

The vans store has been relocated from the 3rd floor to the 1st floor. I was able to pick up what I needed for my daughters back to school shopping in less than 10 minutes. Service was great! read more

Visited this store for the first time today (Oct 13, 1:20pm). Got a cute pair of velvety Mary Janes. All three of the staff were incredibly helpful and friendly. My boyfriend and I were greeted as soon as we walked in, the girl that grabbed our shoes for us was super quick and brought me multiple options, which was really helpful. The manager was super friendly, and Seven who rung us up was was great. Awesome store with a killer team read more

Everyone at this Vans store was super nice and welcoming. I had to try on a few sizes and Angel was patient with me. Great Vans store.

I liked how I was treated in the store, very welcoming the staff is. The shoe I wanted was there but gotta get to work. Thank you guys so much! read more

I have to say that as a long time local in Glendale, I had the most amazing experience at Vans today. I feel like the vibe was super uplifting, positive, and helpful. I was shopping for my bf who is super picky, and I feel like 3 guys who I spoke to (the manager, the gentleman by the shoes, and the guy who initially greeted me) really took their time to hear me out and give me excellent customer service. Thank you once again Vans Glendale team! I'm excited to give my bf his bday presents tomorrow It's rare to get that kind of service these days so I thought I would share my experience on here. read more

Helpful and friendly staff! Everyone is wearing masks. Was Able to get my girlfriend a great pair of shoes. Shoutout to Daniel for helping us during the transaction. Overall great experience. read more

Loved the selection. I hate having a 11.5 size. I'd say that's the complaint of anyone with a .5 shoe size. Two staff members were great. Very helpful without being that overbearing/annoying employee at a retail. The ones that try way, way too hard. Heh. But yeah, so many to choose. Love Vans. They're not a crazy cost, they're comfy and they last quite a while. read more

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Ruuuuuuude!!! Were it possible to give a negative rating I would. I walked into the store ready to spend money. I'd politely asked young female employee if my 4 year old daughter. Her response was to look me up and down as she turned turned her nose up like she's stepped in sh*t. Then she said "yeah" as she walked off. She lost a sale of at least three pairs of shoes. Nice one! read more

In line waiting to buy gift certificates. No one at the register to help me. I have been waiting 15 min. Dont they want to make a sale. Merry Christmas. read more

Love the store great customer service. Everyone totally recommend this store The sales associates at the store helped me out every step of the way in choosing the best pair of shoes that would fit me . read more

A little back story on me. I am in my 40's and too old to be "young and hip" but I am also not ready to start sporting black socks and sandals yet either. I had an upcoming event that took place at the park and I had nothing to wear. (I have a few threadbare shorts and sandals that my friend refers to with disgust as "Man-dals".) I went to the mall to find a fun warm weather look that I could wear to the park. I went to a number of the "cool" clothing shops and after being completely ignored by the staff, I decided to give up on finding anything but shoes. So I headed to Vans and the experience blew me away. I told a young male clerk my situation and he was just awesome. His response was, "Let's do this!" He then spent the next 1.5 hours bringing me every shoe in my size. Other employees got involved and would give me their thoughts on the each style I tried on. (Sometimes creating heated comedic debates about which ones were better.) Once we narrowed our choices down, they found me a pair of shorts and we started to decide which shoes worked best with the shorts, etc. I have never laughed so hard or had that much fun shopping for shoes in my life. It was almost 9pm on a Saturday night and I knew that they were probably itching to get out and start their evening but they couldn't have been nicer. At 9pm, they locked the front door and told me to "Take my time." We continued to mix and match and try different looks. When I would ask, "Do you think I can pull this off?" One of the employees said, "It's all attitude. With the right attitude, anyone can pull anything off." He then looked at a pair of leopard skin socks and said, "Except these. None of us can pull this look off." After 9:30 I made my purchase and thanked all of them, including the owner, who was also incredibly helpful. (I asked and they do not work on commission, so the extra time they all took meant a lot to me.) I have a limited knowledge of fashion and shoe stores, so I can't comment on their inventory or if they are carrying the most current looks. (Although, they seemed to do well in both areas.) But I do know amazing customer service when I experience it. If you are looking for a place where real people want to help you, this is the place to go. It was the best shopping experience of my life and I am thankful to all the other stores that allowed me to stand completely ignored when I went into them earlier in the night because they led me right into Van's and a great time. read more

Went in today to check out the release of the Disney vans and JANE was wonderful, so sweet and polite she even got me a shoe size without asking for it , totally made my experience worth while and enjoyable , give this girl a raise ! While helping me she was helping so many others Thank you ! read more

I came here with the BFF to pick up a pair of Hello Kitty Vans and, lo an behold, I walk out with a pair of Vans with kitty cats all over them. This particular pair are part of the ASPCA label where I learned that Vans has a very special relationship with this organization. Being a crazy cat lady, and the fact that I adopted my feline baby, I had to buy them because it's the right thing to do? The staff was super helpful so that made the experience even better. Not to mention, this was the last pair they had with my size so it was just destiny. Vans literally last forever so it's worth the $55 per pair. Although I hate shoe laces, the staff member who helped us gave me some tips on tying a better knot, which did the trick! All in all, my friend and I loved our purchases and experience. read more

Anthony was a great help. Even picked out a style of shoe we wouldn't normally have looked at. 182633

Trust me when I say, this is the absolute worst location to buy vans from. I'll save you the time. The customer service here is just awful. Every sales associate looks like they're high. They give an attitude when you approach them to get a size, like it isn't their job? Ha. I ended up returning the shoes just because it was a horrible experience altogether. Even when I complained, the manager or whatever didn't seem to care anyway. read more

Not usually one to make reviews, but our experience here was so bad. We waited over almost an hour just to talk to an employee, and when I asked for a size she said "ok I'll try to get to it" (she didn't, she just ignored us when she walked back out). Finally another guy came out and asked what size I needed, he was nice but 10 minutes later came out to say he didn't have our size, so then another 5 minutes later he came out with another size for us to try. They definitely need to get some more workers in store so everyone isn't waiting so long. We got in the store at 3:45pm. Served at 4:30pm. Tried shoes on at 4:45 and didn't fit so left. read more

Bad service lazy workers , can't say all of them but one is enough and I hope they lose the attitude

You can get help promptly and the shoe selection is pretty good. Husband and I have shopped here a few times and they never seem to have our sizes. We were shopping for our toddler and asked for a toddler 6 in 7 shoes and they kept saying they didn't have them. I mean...youre a shoe store and you no sizes. Ordering online it is. read more

Hands down I love Vans. Always have always will ever since high school. I most often come here for my little boy. They have the best shoes that are durable & last on a 6yr olds terror of feet. They mostly have the size & style I am looking for every time. The staff is very helpful as well & are not pushy. read more

Worst service ever. I needed help trying to find a size for my son. The salesgirl went to the back to try to find my son's size, took forever then came back only to say they didn't have his size and then just walked away. Didn't offer any additional help. I ended up figuring out his size myself from the shoes on display and ordering online. As we left the store, she was just up front socializing with the other workers. It was even more annoying because they weren't even busy so you would think that the workers could spend a little more time trying to help out customers. read more

This vans is pretty great too who's I'm here at he mall wanted to check it out got myself to brand new pairs of shoes and was helped very quick ! They were very kind and very stocked up with all sizes which is good too. Very clean and helpful thanks guys keep it up read more

No costumer service, they were chattin While I was waiting for someone to get me my siZe, after that I Waited for 20 minutes for a 3 pairs of shoes and they got me the wrong size on two of them and after 30 minutes they say they didn't have the other pair. They are too young to be workin. Horrible read more

Amazing Customer Service! Needed to exchange my online purchase and came across town to exchange them so glad I did!

Got my vans on, but they look like sneakers.

I buy my socks here. Pity it's so hidden away in the far reaches of the mall. Then kids who work here are sweet and helpful.

Customer service could be improved, the employees are not the best. They take forever to bring out a size and do not offer to order things online if they are not in stock. read more

I shop here for my kids. Great styles. Nice staff. Prices are a little high, but the quality is good.