I had a very disappointing experience at WSS with Supervisor Wilbert L. I came to return a pair of shoes that I had only worn once. They were in perfect condition -- no marks, no dirt, no damage at all. I brought the receipt, the box, and everything needed, all within two weeks of purchase. Despite this, Wilbert refused to accept the return, saying it was against their policy. Honestly, this felt completely unfair and unprofessional. If shoes that are practically new cannot be returned, then what's the point of having a return policy? I will think twice before shopping at WSS again. read more

WSS - Shoe Stores Near Me - Los Angeles, California

I'd like to leave a review for Gloria. It was my first time shopping here and she offered fantastic service. Gave me tips on sizing, explained the deals in the store clearly and she knew since I was a new customer that I can sign up For rewards and offered me 10% off my first purchase. I was hesitant to buy, but Gloria made all the difference in my experience. Please make her your manager if she isn't already, she is a fantastic employee. 10/10 for friendly service from her. Also the shoe selection was great. I found exactly what I wanted. read more

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My girlfriend loves this place. Once in awhile I will stop here and get her some clothes. They have more stuff for women here than for men. It may seem that way, but that's how I feel when I walk inside lol. But the service was good, and I was happy with what I purchased. read more

I get the BEST shoes at this place and for amazing prices. Their sales are the truth!!! Yesterday I got FOUR pairs of sneakers (including some Jordans) for only $130. Also I have to say the sales staff is very friendly. I almost would gatekeep this place, it's that good. 10/10 no notes read more

It is very bad. Orders on line can only be returned by customer service and it is HOURS before you get a hold of a person. You cannot fix a trade in by getting different size at an in store. Even after you waste HOURS on the phone, I did not get the return label as stated. This means wasting significant HOURS on the phone to get issued resolved. Ridiculous!! read more

I decided to stroll in on by thinking it was a going to be a " normal " day of just parking at WSS when I noticed filthy trash all over the parking lot. I parked there around 6pm when I noticed the WSS "employees " were standing around outside the store and around 9pm closing time they had left it like this! Honestly DISGUSTING how they handle the trash which literally in front of their store!! - The business obviously doesn't care about their brand image ..such a shame read more

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Friendly service with a good selection of sportswear, workwear and casual wear as well. The cost is comparable and there are so many different options to choose from. read more

We spent 4 hours at brunch here consuming 3 carafes of mimosas. The place is small but cute with all the floral decorations. Street parking was easily found. read more

I like this place, it excited me to go here when we need a new pair of shoes! I like the location as well, giving us a few added options for things to do since we've taken the time to come! read more

I was pleasantly SHOCKED when I visited the location yesterday. I was expecting a yard sale vibe, and it was anything but. The parking lot was surprisingly free of trash, and well-maintained. This alone is unheard of in that part of Hollywood! The store itself is well organized and well stocked. The selection is awesome. The staff was super friendly and helpful. Keep up the good work, WSS Hollywood! read more

I found 2 pairs of sneakers here on the sale rack. I asked the cashier if these were part of the buy 2 get a discount and he said no. I asked for the senior discount and he said let me check. He managed to get me both discounts and so the total was $73!! Puma and Skechers. A good deal I think. read more

Service at this location is bottom of the barrel. Went to get work shoes and there were a pair on the clearance rack, but then they charged me full price. When asked about the clearance sticker on the box, the lady went to ask a manager about it who ignored her and the looked up at her and said full price. Feel bad for the lady who actually tried to help, but the overall service at this location is unfortunately very bad. Avoid if you want better service!! read more

WSS - Shoe Stores Near Me - Los Angeles, California

Had an anonymous person write me an ugly "compliment". Way to go for customer service. Just another reason not to give this store your time or money. read more

WSS - Petty employee probably going after us yelp reviewers - Shoe Stores Near Me - Los Angeles, California

Yamil told me where to go and check out the selection for men's shoes. He's a friendly store employee who was both helpful and courteous. The selection of shoes this store has is impressive, and best of all they have all price ranges. From the very affordable to the high end shoes. I didn't know shoe stores like this still exist. Most mall athletic shoe stores only cater to high end prices, but this shoe store has bargain prices for those who are frugal like me. Really, come to this store for all your athletic shoe needs. Please support this business. read more

WSS - Affordable prices for shoes - Shoe Stores Near Me - Los Angeles, California

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Wide selection of name brands and fun color options of all types of sneakers! The space is huge so give yourself time to get through the store. Dont sleep on the clearance sections, by size, for more unique items read more

They have a pretty big selection of Vans which is the reason I stopped by. The place is very spacious and clean. The parking lot is huge which is a plus. Easy shopping experience. read more

I bought $150 worth of shoes. One pair ($30) was defective. The shoe literally bruised my feet. I just wanted a return. They would not return or exchange. They even went so far as to say my request was ridiculous because I had worn the shoes (which I had to do to figure out they were defective). The manager was so rude to me. I will never shop here again! read more

WSS - Shoe Stores Near Me - Los Angeles, California

First time shopper here. Bought some high top chucks for $65. I thought they were the real deal but the little circle metal piece is already coming off. I barely wore these shoes. I purchased on 1/19 and worn them maybe 20 times. If they're real Chuck Taylor's the pieces shouldn't be falling off. They wouldn't do anything for me cause it's passed the 30 day return policy date even though they still look brand new. Don't shop here. It's a fake store selling fake shoes. Don't say I didn't warn you. read more

I got a pair of shoes on 02/02/2022 and I told the person helping me that I wanted a comfortable pair of shoes. I bought them and I try them at home but they hurt my feet. I went the next day to try and exchange them and the so call manager said that I wore the sole out...I told this dude I walk around the house and that our floor were been done. I even ask the cashier about returning them the next day and told her about my ankles... she said there was no problem. Never had a problem returning shoes at Macy's. I'm no longer going to buy crap from this establishment and I'm sharing this experience with all the people that knew about my injury and the way you run your business. I already spend over $500 last year for my self and my girlfriend. No more... look for another gravy train WSS. I went to Big 5 Sporting Goods the day after... way better service. read more

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Carlos was super helpful and nice. Thanks for all your help man. Called different stores to find my shoes and was helpful read more

WSS - Shoe Stores Near Me - Los Angeles, California

Once again WSS met and exceeded my expectations. While browsing around during the most busy time of the year, I came across a very sweet and helpful gentleman by the name of Mario. He was on top of things . Made my experience the best ever. Thanks Mario read more

Terrible customer service. Every time I come in I think they will improve. Unfortunately, every time is another worst experience. They always have limited stock and when you ask someone they just answer "we're sorry we just ran out of them." They only have one cashier open regardless if there is a long line. The long lines are not for shoes but for some apparel or parents/child that need something last minute. Ex. A backpack or socks. Seriously, if this store continues open they need to desperately improve! read more

Thank you WSS for such a great shopping experience.! It was busy because it's a week before back to school but nevertheless got the hell we needed. Cynthia the manager was also great help at checkout, apologized for the wait. Great shopping experience so far.! :) read more

Not the place to buy shoes if you expect service. Employees are not trained to help or even listen to customer needs, instead they gather around the front of the store and talk about their personal issues. The shoes are priced ok, but definitely not worth the stress and confusion when you shop at this store. read more

Mario the cashier, is the worst person in the world, poor customer services and bad attitude, when I asked a question about my rewards, he was unfriendly and he was laughing about our question. This person looks unhappy doing his job. Probably he needs find another job. For sure I'm not coming back to this place anymore. read more

I see everybody complaining about employees . Today March 4 2020 Mario gave me a hard time when I was at the register . This guys is making the minimum wage that's why is so rude with customers . OWNER !!!! Need to improve and spend time with his employees . read more

They have LOADS of athletic shoes and not much of anything else. No one around to help unless it's time to pay. I got my friend and myself some matching trainers because we are ridiculous. We were happy with our new kicks for under $60, grand total. It's just a big fluorescent lit warehouse of possibly defective shoes. I dunno why they're so cheap.. but I don't care. I'm happily training for my marathon now. read more

WSS - Shoe Stores Near Me - Los Angeles, California

Really bad return experience here. Bought a pair of Vans that had the wrong size in the box, mislabeled. It was a size to small. Got home put it on, realized the mistake; thought "no big deal I bought these twenty minutes ago I'll just to swap them." Wrong! The security guard told me I couldn't return them because they were now in used condition and pointed out dust on the bottom of the shoe. Why the security guard is processing the returns, I don't know, but long story short I had to file a chargeback with my credit card and now have a brand new pair of Vans I can't wear. It seems like this would have been better for them if they just swapped the shoes as now they've lost a pair, lost a customer, made no money and I'm going to buy them in the correct size somewhere else. There's so many great places to buy read more

WSS is a "Shoe Warehouse" type of place, that offers you all of the brands, and tons of selection at supposed "discount" prices. The reason I've included quotation marks is that they're still WAY overpriced. But they are less expensive than somewhere else (maybe) The Hollywood store is much like their other locations. It's a fairly decent sized building. They have tons of selection, and everything is laid out for you to pick-and-choose. Their selection is out on the floor, so you don't have to go through a mystical "shoe salesperson" to see if they have it in your size. Well, the reason I'm writing this review is because of Cynthia the manager. I stopped into WSS and found a pair of shoes that I liked. They were still too expensive for what I think I should actually have to pay for them, but they were reasonable. Unfortunately I didn't see them in my size. So, I took the shoes up to the front counter and asked the team member if she could look if any of the other locations had them in my size. After a little merry-go-round of her not understanding my question, she told me that they didn't have the shoes in my size. To which I tried to politely ask if she could check other locations. All the while this was happening Cynthia was busy in the phone at the end of the counter talking to someone else, about a problem that was wholly unrelated to mine. Then, Cynthia swooped in, asked the team member what the problem was, looked in the computer (all while still on the phone with someone else), found out that the North Hollywood location had the shoes in my size, put the person on the phone on hold, called the North Hollywood store, made sure they had the shoes (in the right color), and asked them to hold them for me. All in about five minutes! AMAZING!!! Cynthia earned 5 stars today! read more

what poor service this store has! the people that work there are rude, unfriendly and lazy. no help at all! i left the store with the $200 i was planning on spending there because of the bad service. i will now but the shoes on amazon for less money. i will never go back to wss for myself or my kids again. what a horrible experience! read more

Don't buy retro Jordans at this establishment they will not honor a return only an exchange even if you only bought one pair because people resell them says the clerk what does that have to do with me smh bad business read more

Wide selection of up to date products. Organized very well, clean well lit space. Lots of easy off street parking, and employees seemed friendly and helpful. My only reason for not giving a higher rating is that I didn't find the prices to be very low. I shop for shoes and sports apparel on a regular basis and the prices here are in line with most major retailers. I also looked at things like Nike Socks and apparel and found it to be full manufacturers price. I would imagine that the items that are marked down and on sale are a better deal, but this is the same as something being marked down at a regular store. So I just don't see the benefit of shopping here as opposed to going to the mall or your favorite shoe store. Plus, be prepared for them to search your purse or anyhting you bring in here upon exiting. I imagine they must have a problem with theft. They were nice enough about it, but like I said I'd rather just go to the mall and not get a pat down when trying to buy shoes. read more

They really had a lot of good deals on name brand shoes, which seemed too good to be true. I had a bad feeling however I still went against my intuition and bought a few pairs because the price was really cheap. Although they looked good, they hurt my feet horribly after a short distance walking. I gave them to a friend, and they also complained of the shoes hurting their feet as well. read more

While the selection is great and the prices are low, the quality, overall, leaves much to be desired. Most of the shoes you'll find are some of the top brands and styles out there right now, but once on your feet, they end up feeling like the castoffs of the assembly line. I bought some nice-looking Fila's which ended up feeling like they were going to come unglued from the front immediately after putting them on. I suppose they are worth the $35- not including tax- I paid for them, provided they last me a few months, but if you care about your feet, or if you suffer from orthopedic issues, look elsewhere. "Quality over quantity" is usually my motto. read more

WSS - $35. Not a bad deal. - Shoe Stores Near Me - Los Angeles, California

Best place to come and get shoes Mario did a good job come and get your shoes here and get hooked up

I just happened to be in the area after my shoe ripped apart stepping off the crib. I went to WSS and I was greeted and was guided to the exact show that I was looking for. After looking around I discovered the large amount of shoe that they had and at really good prices! Love this place! read more

First impression, very clean and with a nice layout. Everything looks like what you would find at a modern style shoe store. The displays are well lit for the more high end shoes like Nike. The place is clean and well maintained. The shoes range from your high end Nikes to your soccer shoes. We came here looking for cleats for our sons baseball games but unfortunately they don't carry those. The selections are pretty decent for kids the range from $20 and average around the $39 dollar mark. All the shoes are well displayed so you see the many different styles they have available. They do have the boxes below the display so you have to search for your size and style. The only thing I didn't see were people working the floor to help answer any questions or even direct you on where to go. We resulted in asking the security guard if they carried what we were looking for. That's something that should occur especially in a shoe store where customer service is key to your sales. read more

Stephen was so very helpful! He was the only one helping around the store and he made time for me and always made sure I had what I needed. THIS MAN DESERVES A RAISE! read more

After leaving WSS, and dealing with Brian Jennifer and Michael, I was able to select the best shoe for my personal Needs and was amazed by their customer service. Very eager to help and knowledgeable. Also Diego and German are very good at making shoppers feel comfortable and secure. Homero is the manager and has the best staff. Homeros Customer service is top!!! read more

The service is suck!!! I will never be here again!! The manager ( blue hair) needs some trainings!! Don't waste your money and time.