This 5 star rating is for the manager there, Anthony, for his cool, calm, and collected customer service with a frustrated customer (me). Long story short, a rare promo card was given out as a gift with purchase at select Footlockers. Many people, myself included, went there in person and called the day before today and all the workers there said "no we don't have the card" "we were supposed to get the card but we don't have it" "we're not going to have the card tomorrow" It turns out - they DID have the promo cards so there was horrible communication amongst all workers there. Anthony did a great job admitting the team needs to be better with communication especially for a big release like the Yugioh crocs and promo card. Hopefully in the future IF there is another big release at this store, the team there will simply BE BETTER! Thanks Anthony for taking accountability for your team. I'm sure you've gotten a lot of angry customers complaining about the same thing, but I know you handled the situations professionally. Now I hope this 5 star rating gives me good karma soon! read more

Foot Locker - Yugioh Crocs collab Dark Magician (left) Blue Eyes White Dragon (right) - Sports Wear Near Me - Los Angeles, California

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Good selection of items. The downside is staff is a bit excessive with asking if you you're looking, need help, etc..... My wife noticed it too. We felt overwhelmed and actually couldn't wait to leave the store. read more

Foot Locker - Bron! - Sports Wear Near Me - Los Angeles, California

To be in the heart of Hollywood where's it's always business yall surly don't do your jobs . Over 8 people on the floor yet there is a line over a 30 min wait to pick up shoes you won?? I arrived by 1030 am to pick up my shoes I won and it's a line around the corner // that's weird cuz why aren't we just walking in to check in a buy the shoe ? They are letting 3 people in at a time to check ID and buy shoes okay . Then the man that is supposed to be watching who comes IN to shop or get in line for shoe pick up was NOT doing his job at all . I watched at least 4 people just skip the whole line and then when I told him he lied to my face . I did not purchase my shoe until 11:42 . Never should it take that long Yall get paid to work here not us. You're on the clock be better please . Also the cashier should know you can at least 5 gift cards in one transaction. I wasn't about to argue with her but even GOOGLe has the answer read more

Foot Locker - Sports Wear Near Me - Los Angeles, California

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Shoutout to Orlando. Super professional sweetie pie, helpful, kind, and polite. Give the guy a raise!! I called in to compare sizing as I had an online order and wasn't too sure of sizing he immediately helped me look up stock and placed a temporary hold for me to try it on. I came in and he instantly greeted me and recalled taking the call. I tried it on and seems I'm in between sizes for the speed at ballerinas and stayed with the original size. It was super packed and busy for a Monday with the Superman Movie premiere party. Everyone was so prompt and on top of helping everyone! Def will be back for the white leather ones once they drop! Thanks Orlando and everyone (: read more

I needed some new Air Force 1s. Had the pleasure of meeting a young gentleman named Nico, who is the same age as my son. I'm the type of shoe shopper that has to try, walk on before I purchase the shoe. Nico went above and beyond helping find my perfect size. Come to find out, my perfect size isn't 8.5 in women but a 6 or 6.5 kids! I would not have found that out if it wasn't for this young man. His customer service and patience was impeccable. He hustled like he loves his job and appreciative to have it. I don't see that in a lot of older adults, let alone young adults like him. I commend whoever raised him and who ever hired him. The store itself was well organized and clean. Nothing was out of place and every employee greeted me. Great job Foot Locker Hollywood! read more

Foot Locker - Air Force 1s - Sports Wear Near Me - Los Angeles, California

Nice huge location in the heart of Hollywood. 3 Stars due to lack of customer service upstairs where female dept is. I was greeted well downstairs in men's dept several times. Sadly I was upstairs browsing almost 10 minutes and no one acknowledged me. I was the only customer there and there were 3 female employees complaining about their work shifts. Nevertheless, downstairs was great. My 3 guys racked up in store and ordered items to be shipped which were delivered within 3 days. Great selection and sales on shoes/ clothes/ accessories you will not see anywhere else. Unsure if I'd return. read more

Foot Locker - Women's Section - Sports Wear Near Me - Los Angeles, California

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I had planned a trip to Foot Locker thinking they would have a nice selection of shoes; and short of the fact that they didn't carry Skechers brand shoes, they did have quite a nice selection of very pricey shoes from which to choose. I had set aside $500.00, and was there to buy a couple pairs of shoes. I walked around the store looking at the selection and walked over to a young man wearing a Foot Locker shirt that appeared to be doing nothing specific, to see if I could get some help. He did give me some direction, but didn't bother to follow through. He didn't close the sale. I went to look at the shoes he directed me to and walked around looking for another sales person and ran into the first guy that had originally directed me, and when he looked up and saw me, he made a beeline in the other direction... I was shocked! So instead of buying any shoes, I walked out! Just down the street on Sunset is a great place called OFF BROADWAY SHOE WAREHOUSE and I bought 4 very nice pairs of Skechers brand shoes and only spent $240.00. They have a great deal where you buy one pair for $59.00 and get another for half off. Retail companies like Foot Locker, would do well to "DITCH" the Gen-Ex crowd when it comes to finding reliable employees. These idiots will literally chase your customers away, and if not careful, they'll have dissatisfied customers, posting reliable ads for your competitors, less than a mile down Highland, on Sunset, between Highland and La Brea. GREAT PLACE! GREAT PRICES! GREAT SHOES! FRIENDLY EMPLOYEES!!! read more

Foot Locker - All 4 Pairs. - Sports Wear Near Me - Los Angeles, California

i've been coming here to replace my Hokas 2-3 times a year for a few years now... it's conveniently on my running loop. i'm also known to stop by to grab some nike streetwear on sale. i'm always SHOCKED by how lovely (and well trained) the staff is. truly pleasant, helpful, and prompt. prices follow normal MSRP and sales are frequent. went by for the umpteenth time to replace my running shoes on Friday and, again, had a truly pleasant experience. need some shoes? stop by. read more

So this will be the last time in my life I will ever make an attempt to buy anything in any footlocker store or online. They have been one of the biggest disappointment i have had buying shoes for most of my life. First, how do you sell basketball gear and shoes and never have anything in the sizes for anyone of that stature? Second, before shoes even come out they tell me they won't have my size. I am usually use to this when shoes are already on the shelves so I'm used to that disappointment. So with all that said im done with this company. Just a quick update, tried on more store and no to everything. Ok I officially hate them. read more

The lady by the name of Jajuana G. at the counter scanning for the reservations was really rude she seems like she really doesn't like her job her body language just showed that was the last place on earth she wanted too be if you can't handle working in a retail store and you are unhappy with your job you probably should find another job. You don't have too understand what the hype is behind people wanting too purchase a shoe that they are excited about purchasing with there hard earned money. I don't understand why people work at jobs and are miserable and want other people too feel as miserable as they feel when going into a store. Improve on the people that represent your business the cashier Jajuana G. Isn't a good representation of the business read more

Everyone was really nice and helpful, SC, Olivia and Mona, thank you for your help and kindness!! Great work! read more

Foot Locker - Footlocker escalator - Sports Wear Near Me - Los Angeles, California

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They have great selection of shoes and are located in Hollywood. My husband loves all kinds of shoes so I make it a point to stop by two times a month to see what I can find. super friendly staff! read more

Foot Locker - Sports Wear Near Me - Los Angeles, California

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5:30ish PM Februarary 17th 2022 I walked into Footlocker and went straight to the Nike Air Max section of the store to look at the sneakers. I was almost instantly greeted by a kind gentleman named Brian. He asked me what I was looking for and I explained to him that I walk a lot and was seeking comfort. He grabbed the shoes I was interested in and brought shoes that he recommended for my needs. Fair to say Brian knows what he is doing and I went with the shoes he recommended. I ended buying Crocs, a tracksuit, and more. I highly satisfied with my experience and plan on buying more sneakers in the near future with him! Thank you Brian @ Footlocker -Mason (happy new customer) read more

If I could give this place a 0, I would. I was trying to find my child a shoe for their birthday when I overheard a manager call an African man in real designer clothing homeless. When caucasian people walked in with worse clothing, she didn't say anything. I heard an employee call her with a name starting with an S, but she is completely racist. Other than that, I had a joyful experience another time with Marisol. She helped us out and you could tell she treated all customers with respect. read more

Loved the service we received at this location. Liz was super helpful and made my shoe buying experience very easy. I got the perfect shoes for my needs. read more

Foot Locker - Sports Wear Near Me - Los Angeles, California

The staff was super knowledgeable, helpful and friendly. Would go out of my way to buy shoes here again.

Miss Afra and her team was very attentive and acted fast lane I was very thankful to come into the store very clean great customer service. I recommend people that are tourist to make sure they stop at the footlocker on Hollywood Boulevard read more

Foot Locker - Sports Wear Near Me - Los Angeles, California

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sergio deserves raise big man hooked me up wit sum new j's love that dude definitely makes footlocker the place to be!!!! read more

I get a pair of shoes here monthly when I go to LA. Never before seen Foot Locker. It makes you appreciate what Foot Locker has to offer, Hollywood glam! read more

Foot Locker - LAKESHOW - Sports Wear Near Me - Los Angeles, California

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Adam was so helpful to me and family, thanks Adam. Got a pair dunks, clothing, on clouds and socks

Came to return some shoes online. Barely even talked to me. Three people doing one exchange as if I was going to scam them or something because I bought the shoe online for cheaper price. If you bother to ask do you want another pair I would have happily payed the difference for it. The only reason I was even returning the shoes because the shoes were white and had marks all over it as if it's been returned before as well. Just overall bad experience you got get some customer service oriented management that wants to bring revenue. Minimal effort by offering your customer another pair! read more

This is Foot Locker's brand new west coast flagship store in a premium retail location: right at the corner of Hollywood and Highland. The enormous glass facade and Foot Locker signature logo are easily recognizable, and sure to draw in many of the tourists. The store offers a layout that reflects the shop-in-shop concept where customers are able to shop for the entire family at this one location.The new store is 17,000 square feet of premium retail space that features many of the Foot Locker, Inc. brands (like SIX:02, which is upstairs, and House of Hoops) and has over 7,200 square feet dedicated just to Foot Locker. The new Hollywood and Highland Foot Locker flagship features premium presentations of many brands including Nike Sportswear, Asics, Vans, Champion, Stance, and New Era. Nike, Jordan, and adidas all have their own spaces within the new store (no Under Armor though). Kid's are privy to many of the famous footwear releases the adults see while the gals have access to strong product ranging from Rihanna's FENTY line to Beyonce's Ivy Park. The space is designed with digital screens and the works of local artists dotting the walls going up the escalator in a bid to localize the space. This flagship store is the 54th Foot Locker in the area, the seventh SIX:02, and makes for a total of over 115 Foot Locker locations in southern California. Something for everyone in this new all-in-one megastore. read more

Foot Locker - Sports Wear Near Me - Los Angeles, California

Got here on an early Saturday morning because the BF and I were on the hunt for a specific colorway of the new Nike Airmax 270. After being unsuccessful at our local Foot Locker store as well as other competing stores in our hometown, we were successful in finding what we were looking for at this store. All of the sales associates were quick to greet us and tell me where the women's stuff was when we entered but alas, we were not there for me. We were there for my man. We came, we saw, and we conquered. We came out with what we were looking for in addition to a matching pair of socks to the shoes. read more

These mfers never pick up the phone...so the customer service is trash. However, they do get a lot of major releases so if your into sneakers, it's kind of a necessary visit. read more

Terrible. Do not go to this location. Called ahead and made sure they had the shoe and size I needed. They said yes and they would put it on hold. Get there and they put the wrong shoe on hold even though we were very specific on what exact one we wanted, they don't even carry the shoe at all. After I drove over 30mins to come here. If you ever talk to Marysol, do not trust her to do her job correctly, terrible customer service. read more

I been calling all week they never answered the phone. I don't understand why list it if the employees won't do the job.

they are so busy here and only have two cashiers while there is employees just walking around and hanging in front of the store checking there sell phones and looking out into Hollywood blvd! .. this sucksI was going to buy 3 pairs of shoes but the long line was too long , I would not be spending my money here read more

F foot locker. We trying to buy some Kobe Shoes and not available size Is BS they selling the shoes to others Vendes so they will sell the shoes more Expensive BS people don't be stupid And paid for more money Kobe will not be happy doing this BS SELLING for more money. On Kobe memory stop buying this shoes For more money we don't deserved for this prices. read more

Although they didn't have my size in the shoes I wanted and don't have a large selection of women's shoes in my opinion, their customer service is outstanding! I've been in three times and from the security / front door worker to the floor helpers to the cashiers, they're friendly, attentive and helpful. I don't think good customer service gets recognized enough so I'm here to do it today lol Good stuff, Foot Locker :) read more

Worst customers service ever. Workers saw me going towards her to ask about a shoe and she literally looked at me and walked away. Everyone in the store was just as rude. read more

I spoke to Shawn the store manager at highland told him to put the stuff on hold I told him I be there 3.30 I drove 45 min to the store Shawn told me they are. Closed very frustrating with foot locker and the service they provided very very unprofessional read more

Without a doubt, I was super happy with the customer service my friends and I received from the lovely group of workers from the top floor. While my friend struggled to find a size that best fit her, the workers were super attentive, humorous, and answered all of our questions. Although I forgot their names :'(, they absolutely deserve a raise. This is definitely a superb shoe dealer establishment! read more

This store one some of the employee are being dishonest I was there lining up and waiting patiently to get a pair of shoe.but they said they only have 3 extra pair well in fact they have 7 extra pair of the shoes.!!! I am the 4 person in line so ending up not getting my pair of shoe. The. I just found out they sell the shoes today!! Fuck this store!! So upset imagine came from work going straight to this store and line up for many hours and what they do save the shoes for them self's and some friends!! You guys shoe be fair to others that just wanted a pair for them.!! I hope this will get your attention!!! God bless you and guide you. read more

I am in town for vacation and I bought a pair of Adidas NMD's and when I returned home the next day, I realized that I was given two right shoes. I was too far away to go back to this same store to get the correct shoes therefore I had to go to a different foot locker, out of my way, to get my money back because they did not have the same shoes. I am very disappointed with this footlocker/ six 02 because it is their responsibility to check the shoes before selling them in order to make sure the customer is getting the correct shoes. I would not recommend going here unless you want to be unhappy. I am very disappointed with this store, especially because the shoes I bought are very hard to find at other stores. read more

Excellent customer service on a Saturday night. I walked in wanting Lakers gear. Thanks for the help. You guys were about to close but gave me the same attention and someone during the day. read more

The group by the front were so helpful ! I wish I got their names ! I went for an early head start on the 1's & they all helped me I'm sure I was being a pain but they kept their customer service face on! I'm so appreciative! read more

I don't know why they are bad reviews everyone was there super nice and I always come to this Footlocker because they always have my shoe size for any big release read more

Terrible customer service. "_____ you got a charger?!" Is their "secret code" for whoever/whatever they are suspicious about. Get a new one, you burned it out. My friends & I heard it a million times while walking around, it not our fault your options suck. Very judgmental when they visibly have no room for that! I'm not going in unless I'm making a purchase & you are there to help so don't be ashamed & have attitude about it when I need it. read more

Cute girl upstairs daisy helped me get in & out with what I needed . Will be back soon thankkk youuuu

Nice store but customer service is not good at all , for every shoe I wanted to try I had to out the shoe laces on .... I spent half an hour trying to put shoe laces for some shoes that did not fit , it ridiculous... and they have like 10 people walking around doing nothing ....really bad customer service read more