A special shoutout to my dear Yelper Mukti for this amazing recommendation for a 5K with Lululemon. It was amazing to run by all these landmark icons, while being iconic. My Bestie is an ICON and we had so much fun! Well he did not me... I have flat feet so I didn't really run the entire thing. I also cut across the finish line but at least I finished. Afterward, there was a private shopping experience with water, Cliff Bars, bananas, tangerines, and Mango snackies. Gift with purchase sweetened the run for me as I was dying from laughter and pain. read more

Came into this location looking for men's clothing and left REALLY impressed with the service. We were helped by Birdie, who was so sweet and patient with us. We were confused because two pairs in the same style fit completely different. She took the time to look into it and realized the SKUs were different, and that one of the styles had actually been renamed. She went out of her way to find the exact pair with the fit we wanted. There is no way we would have figured that out on our own. Really appreciated how knowledgeable and accommodating she was. This is exactly why I love shopping at Lululemon. The associates are always so well informed and helpful. Shoutout to Birdie! We bought 4 pairs of bottoms because of you! read more

One of the bigger Lululemon stores I've been to, but the selection wasn't that great. The displays are organized, and the sale items are located in the back. They were pretty busy for a Saturday. As I walked around to check out their merch, none of the employees greeted me or offered any help. I did notice they have a small section of shoes for men and women, as well as accessories and undergarments. Lululemon has somewhat made its way slowly into my wardrobe, but sadly, I didn't see anything at this location that I really liked. Hopefully next time, I'll find something that catches my eye! read more

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One of your "educators" LEFT THE SECURITY TAG ON MY PANTS. I cannot be bothered to waste my time to come in person to get it removed so I had to arrange via Lululemon online to get it picked up by a courier. It was Educator: 99994000103648 How the hell are you going to send a customer home like this with the security tags on? Do you think I have time to waste to drive back there because of YOUR MISTAKE? Why do you not DOUBLE CHECK YOUR WORK TO MAKE SURE SECURITY TAGS WERE REMOVED CORRECTLY BEFORE PUTTING IT INTO THE CUSTOMERS BAG? Customers, I advise you take out your clothes out of the bag and check them for sensors after they ring you up and double check their work... cause sometimes they are incompetent and will forget to remove them. Also, this store never picks up their phone! I tried calling 3x about this issue and no one answers. Waste of my time. Will never come here again! read more

Lululemon - Sales associate forgot to take take off! - Women's Clothing Near Me - Los Angeles, California

Probably one of the Lululemon stores that receives higher foot traffic than average being in the Grove. I found the store very crowded with limited selection, especially on Men's clothing. I came with my boyfriend and they were pretty much out of all Medium sizes for everything. All the pants were jumbled up in the cubbies as well and didn't match the sizes listed. The staff was all very nice though and periodically checked in on us while shopping and trying on clothes. The checkout process was quick as well. We had also come to trade in older clothes for credit and the cashier was very transparent that you don't get much for items (anywhere from $5-$10). She told us we'd have better luck at Crossroads for selling. Note that parking at the Grove is always a big pain. The garage spirals up endlessly and they start charging as soon as you enter. The rates went up post-COVID too. :( read more

If I could I would give this store a negative 5 star. U fortune toy the manger who seems to racial profile against her customers decided to take advantage of me and steal on a return / exchange from me . When I confronted her about it her story made no relevant sense . I played her game along .... Basically , when ur doing a materials manufacture exchange like I was , buying the same pants just a Different color " red", she decided to price the pants at $78 rather than the origami $98 . Ok that's fine , but why ?she made an excuse that the price has been adjusted online , ok but I'm buying it at the store at the same red ones show the $98 price . So ur telling me if I wanted to exchange them for black ones now I'd have to pay the extra $20 difference after already paying the origanal price and now lose $40 . Ok well , once I called her back and told her it didn't make sense and she wasn't being honest and wanting to know her name , she was extremely rude and said I don't have to give u my name and just hung up . I'll deal with you through corporate . read more

It is 12:25 pm on Sunday and this is the only store that is closed out of the entire Grove. There is no signage indicating when they will reopen or why it's closed randomly. I made a trip out here to make a return and they completely wasted my time. On yelp it also shows that it's "opened" so not sure what's going on but this is the second time this has happened at this exact location. read more

Service is terrible. Employees are not hospitable to healthcare workers. It's not a place where you'd want to shop because the customer service is so poor. ESPECIALLY THE TALL BLONDE MAN. ABSOLUTELY NO HELP FROM YOU. read more

I had such a positive experience at this lululemon! My earring and backing came flying off and two super thoughtful employees came over to help me look for the backing. They went above and beyond for me by even grabbing a swiffer and dusting around, I greatly appreciated it! I wasn't able to catch their names but one had a nose piercing and doc marten sandals and the other had a red cap, pierced ears, and a beard/mustache! Thank you :) read more

What a pleasant experience thanks to Liam. He was super helpful and made sure I had why I needed. Everyone else seemed to ask if I needed anything and were being very attentive. read more

The one star is purely for the "cool dude" with the big round android watch who is too cool to help someone out. He had to jump on the register to help a long line and made it obvious he'd rather not help anyone. Bought a pair of shorts and yes my mistake, they had no pockets. I play tennis so that didn't work. He looked at me and said "can't you wear them for something else?" To be clear everyone, EVERYONE else is incredibly nice. But this guy literally ruins it. Third time interacting with this guy. And each time terrible. read more

I haven't had customer service this good in LA in YEARS. We were helped by Mason and he was great! Will be returning to this location for SURE just because of him. The store is also very well kept. read more

Stellar customer service from everyone we encountered today! The store was packed and the manager went out of his way to assist me with an exchange. My boyfriend found some great items for himself and we were out the door! Love this location. read more

Lululemon at The Grove opened up not too long ago (at least I think..!) over the pandemic and it was one of the first stores I visited in such a long time. But let's get to the good point - their customer service is AMAZING!! When I walked in, I obviously felt kind of scared because covid and all, but the friendly smiles and ready to help staff really helped with it. I was there to exchange a gift I just received for my birthday, and unfortunately they did not have the size. A lady (she had red bandana on...! I'm sorry I forgot your name!!!! but I definitely remember you!) was SO SO helpful and was so determined to help me find my size, the right fit, and the style. Usually when I go any clothing stores (especially at the Grove..) I feel so rushed and just kind of "get it done and get it out of here" mind. But SHE was so helpful. She was gave me recommendations on color matches just in case we couldn't find my size in the particular color, gave me time to think about it, WHILE she was calling other stores to see if they can "ship" my item for me. Unfortunately the stores were closed so she did an extra step and wrote down ALL of the stores for me to call in the morning to make sure I can get the color and size of my choice..! She wrote down locations across US, with their numbers, available amount .. you can see it in the photo. Honestly, I've been to many Lululemons in OC/LA area and this is definitely the friendliest, and most helpful one so far! Thank you so much again - can't wait to go back and shop there :) read more

Lululemon - Great customer service!! - Women's Clothing Near Me - Los Angeles, California

Excellent support for a return issue! The person could not have been nicer or more professional!

Love this store Stuff is so nice and helpful clothing always very high quality, good selection, and easy parking Definitely my go-to read more

Store has a small selection. I came into the store on 06/25/22 and the white male with brown hair working there only helped white customers.

i was having a problem with a defective backpack that was unfortunately sold out EVERYWHERE even online and julia & evonie were so helpful with settling my situation at the store. very intelligent, demure, mindful women! that is what real customer service looks like in this industry & they are the blueprint of that. give these girls everything they are the best :) read more

DONT COME TO THIS STORE the service is absolutely horrible when it comes to there quality promise . I came in today prior to calling another store and explaining to them that my moms leggings were pilling , she had bought these mid 2023 and since we didn't intend on returning these we had no receipt they said ok yea come in we can help you . I went to my nearest location thinking all stores had the same rules and kept there word . Turns out they don't the girl worker was like nope sorry call this number and they will help you . WTH y'all are weird asf and each store contradicts each other the grove doesn't do this promise program they need a recpit which is false information. Just call there help line and they will send you a email with there request and you fill it out . read more

The WORST service ever. No one welcomed me & once I went to check out, they were so rude and treated me horribly. Amy was the most disgusting human. She made me feel like I was not welcomed and should be fired. She is the worst representation of this store. DO NOT COME HERE. read more

Went for dinner with friends and stopped at lulu while waiting to be seated. While everyone was incredibly friendly (I have yet to go to a lulu that didn't have awesome employees) I would like to say one employee stood out. His name is Edison and he is amazing. He was friendly, funny, and super helpful! Found out he is a recent transplant from New York and Cali is lucky to have him. Someone get this man a raise! read more

Caroline and Devon are the nicest! Caroline will help you with anything you need. She will find alternatives if they don't have the one in stock. She is patient and relatable. So helpful! read more

Nicholas showed us the new selection and was very helpful, courteous and attentive. One of my favorite lulu stores.

I love lululemon & have always had positive experiences in stores. I visited this particular location to return an online order and immediately an asain women who worked there seemed super bothered to be helping me, she was so rude to me from the start, did not smile once and once I returned my items she followed me around the store and kept eyeing me?? weirdest / rudest experience ever read more

The staff at the Lulu Grove are truly amazing. They are the most attentive, personable and guest-service oriented group of folks. Many Lulu stores have similar product so it really is the staff that creates the experience you have. They do it right here!! read more

My bestfriend & I went to shop and immediately devin helped us and was SO KIND giving us outfit ideas and just being amazing! Definitely will be coming back to this Lulu store! read more