Visited the Alo store at The Grove and had a great experience. The store is two levels -- women's on the first floor and men's on the second, with the fitting rooms located upstairs. They have a really nice selection for both men and women, mostly focused on high-quality workout and activewear. The store was clean, well-organized, and the staff was friendly and helpful. Overall a solid stop if you're looking for elevated athletic clothing while shopping at The Grove. read more

ALO - Yoga Near Me - Los Angeles, California

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Very disappointing experience at Alo Yoga today. I visited the store as a loyal customer and own several Alo items that I've spent hundreds of dollars on over time. When I walked in, the employee at the front did not greet me or acknowledge me at all, while others seemed to receive attention. It made me feel ignored and unwelcome, and I left feeling disappointed. I value good customer service and believe every customer should be treated with respect regardless of age or appearance. I hope management provides better customer care and makes all customers feel welcome. read more

My girlfriend absolutely loves Alo, so we always make sure to stop by this location whenever we are at The Grove. The store itself is beautiful, multi-level, and has a great atmosphere. The staff is always incredibly helpful and patient when she is trying to pick out new activewear pieces. The quality of the clothing is top-tier--everything she has bought here fits perfectly, holds up great in the wash, and looks amazing whether she is working out or just running errands. Highly recommend this location if you want a great shopping experience! read more

Love shopping here. Always a big variety of options. Customer service is always top tier.

My Experience with Alo Yoga's Rewards Program and Customer Service I have been a loyal Alo Yoga customer for years and have spent a significant amount of money supporting this brand. Throughout that time, I participated in their rewards program with the understanding that my purchases would allow me to earn points that could later be redeemed for rewards. For several months, I repeatedly checked the rewards section to use the points I had earned, but there were never any meaningful rewards available. I have screenshots documenting that I consistently checked and found no available options. When I contacted customer service, I explained that my concern was not about receiving a discount or a special offer. The issue is that these were rewards I earned through my own purchases and loyalty to the company. I was not asking for a favor or compensation -- I was asking for access to the benefits I earned. Unfortunately, my experience with customer service was extremely disappointing. Instead of addressing the lack of availability and the customer experience issue, I repeatedly received responses referring to terms and conditions and was offered a discount code. A 10% discount does not reflect the value of the purchases and loyalty I have provided over the years, nor does it resolve the issue. I believe customers should be able to trust that loyalty programs provide real and accessible benefits. My concern is the lack of transparency and the feeling that the rewards program was promoted without a realistic opportunity for customers to use the points they earned. After this experience, I no longer feel comfortable supporting the brand. I am sharing my experience so other customers can be aware of what happened and make informed decisions. I hope Alo Yoga takes customer feedback seriously and improves the transparency and accessibility of its rewards program. read more

I had a very disappointing experience at Alo. I've spent a lot of money shopping here over the years, but after this visit, I won't be coming back. The customer service was horrible. Instead of feeling welcomed, I was met with employees who had rude attitudes and acted like helping customers was an inconvenience. It made for a very uncomfortable shopping experience. When you invest as much as I have in a brand, you expect to be treated with respect and professionalism. Unfortunately, that wasn't the case. I hope management addresses the customer service issues because no customer should leave feeling the way I did. read more

They have a nice selection of items, and the staff was friendly and helpful. They also carry a line of creams and other body care products. And of course, the location at The Grove is super convenient. read more

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I had absolutely NO plans to purchase anything here at Alo. BUT!!!! When you walk in and the first thing you see is your favorite color AND your friend tells you to try it on, you cannot win the battle, lol!! I tried on the jacket and it was pure love! Brianna helped us, and was very informative. I am so in love with my newest jacket! The cold weather can't come soon enough! Alo is very pricey, but it's all about the quality and the label. I never thought I'd actually buy something let alone a regular priced item!! This location at The Grove has 2 levels and the employees keep it well organized. They have a small shoe section in the back along with accessories like belt bags and hats. They even have a small body/facial care line of products near the registers. I would recommend coming here for quality items that you will treasure forever. I'll have to pop in here again when my friend takes me back, lol. Thank you for the awesome service, Alo at The Grove!! read more

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Really disappointed after visiting g this location. The staff are rude and racist. Processes are too high for what you're getting. The selection is garbage compared to other stores. No value for your buck! read more

I have been a Lululemon fan for years but, ALO is quickly becoming my favorite. Not only do they have a plethora of stylish items their customer service is better than their competition. EVERYONE IN THE STORE GOES ABOVE AND BEYOND TO OFFER ASSISTANCE. I was having issue with their app and one of the manager took care of everything immediately. Definitely my one of my FAVORITE STORES!!! read more

ALO - Yoga Near Me - Los Angeles, California

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Excellent customer service from Stephen. He went above and beyond! 10 out of 10... he went out of his way to track down a candy pink pullover for my daughter! He not only called several stores, he told me how to ask, it was extremely helpful. He ended up putting one on hold at South Coast Plaza in OC! He took my call, called me BACK, and text me other ways to try to track it down. Thank you Stephen!!!! read more

I love this Alo. The staff are always helpful and welcoming even though the store is always busy. There's a wide variety of items such as sweat shirts and pants, leggings, men's wear, casual wear and more. I will say it is a little expensive. The items I purchased were all quality items. I will continue to shop at this location for all of my workout or day to day wear needs. read more

I recently shopped at Alo Yoga and was impressed from start to finish. The store has a beautiful, modern layout that makes you want to browse everything. The staff was friendly, knowledgeable, and helped me find the right fit without being pushy. Trendy clothing read more

Shopping at alo was amazing! We were there during the holidays, the store was crowded, it was raining outside , the store was packed and we had THE BEST time shopping! Every team member was terrific, whether at the front door, on the floor, or in the dressing room, we couldn't have had kinder, happier, and a more knowledgeable sales team. Thanks and see you soon!!! Lynette H. read more

Today is December 3, 2025, and I am well aware of where our government stands on issues of inequality. But it is unacceptable that in 2025, in a diverse state like California, I would experience the kind of discriminatory and dismissive treatment I received today at the Grove location. I came in to make a return for an item that was purchased at full price, with the receipt in hand. Despite that, the employee processed the return using the current price rather than the amount I actually paid, while holding the receipt that clearly showed the correct total. After completing the transaction incorrectly, he informed me that "there was nothing he could do" because it had already been processed. That is completely unreasonable. Why would anyone issue a refund for an amount different from what the customer paid when proof of purchase is right there? When I asked for the refund to be corrected, I was told to "call customer service" rather than receiving any real assistance or accountability. The dismissive attitude, combined with the clear undertone of bias in the interaction, was unacceptable. I am deeply disappointed, not only in the lack of professionalism but in the underlying discriminatory behavior I experienced. I will be escalating this issue immediately. I intend to identify the district manager and ensure that this incident along with the employee's conduct is formally documented and addressed. As someone who is also part of a minority community, I find it especially troubling and disheartening to be treated with such blatant disrespect. No one deserves to be dismissed, demeaned, or discriminated against under any circumstances. For identification purposes, the employee in question was a heavy-set male with unattractive features, and he was working the counter at the time of my visit. His appearance is not the issue, his conduct was. His unprofessional, dismissive, and biased behavior was entirely unacceptable and completely out of line with any standard of customer service. That is what I will be reporting, and I expect it to be taken seriously. Shameful conduct like this should not be tolerated. read more

This was my first experience ordering with ALO and was Extremely disappointed with the pick up in store policy. I ordered a jacket during their sale and received an email on 11/06/25 indicating the jacket was in and had to be picked up by 11/09. They GIVE you 3 whole days to pick are you kidding me. Unfortunately I was out of town and returned on 11/09. I had several emails from them on 11/09 one around noon saying I had till 11/09 to pick up the order, another at 6pm saying my order was being cancelled. Then I received another email saying "Thank you for your return request" and attached a return label, really I didn't ask for a return. I called customer service Monday morning to see if I could still pick up the order and was told no and that my account had already been credited however, I could re-purchase at the original price. What the heck kind of customer service is this?? read more

i love their leggings but their tops are overpriced. however, as far as their leggings are concerned, they have a customer for life!

I've tried to buy a gift for my friend and this really rude worker was there and I didn't have enough money because I was splitting the pay with my friend and she was so rude and she was saying that if she accidentally charged my friend double then she would have to go to the bank and deal with it. I am appalled with this behavior. This is why I'm leaving a bad review. Do not go to this aloe unless you want very bad service. read more

Every manager has a bad build and butchered bleach, blonde hair bleach. Every employee harasses you every five seconds asking if you need help in the elevator, permit is expired, which is worrisome considering the store Polly makes so much money a day, but can't fix the elevator permit. Don't get me started on the material of the clothes it's literally all polyester. read more

The worst service. I bought leggings and bra on site. I did return leggings and exchange bra size. I ask many times to check that every is ok with my exchange. they answered me all week yes it's ok and they did refund instead of exchange . I waste a lot of time waiting and also it was price with discount. And they told me sorry we can't do nothing read more

I've thought about writing this review long and hard because we all arent perfect and we face our own demons on a daily basis but let me tell you this rep was mean and just nasty. I called the store because I received an alert in my email about "early access". This means if you are an avid shopper and have an account, they sent you priority picks on launches that will happen within a couple of days. I called in to find out if it was going launch Tuesday or Wednesday and I get this really snooty lady named Dominique, also known as Dom. (manager by the way). And I ask her, "hey, I received an alert online about some upcoming launches, could you let me know what that is about?" she replied, "oh, I don't know..." -_- I'm thinking to myself, this is why I'm calling, now granted maybe it's a corporate directive to not disclose anything to consumers prior to launching and i totally get that, however, why send us an email and be super discreet about what the known is? Then this is what really set me off. I asked her, does anyone else know? and she said in a sarcastic tone...no, as if she was the highest in the chain. I take great pride in my work so if I'm spending money in a companies product, I expect the same. To be honest, I think she was super sick of her job and it really does show. Customers don't deserve this. Abercrombie and Fitch did it to their customers and look where it has gotten them now? re-branding and a thousand apologies. This store specifically is giving me that old A&F vibe and trust me Dom/Dominique, the fire runs out really fast and you'll experience a very cold world. Do us all a favor if you are not pleased with your job or customer service in general, why not go to a different profession, I don't know, like working at the DMV in the back office, where you don't converse with the public. I hate to break it to you, but you are at work. I did not call your landline or your cell to have a chit chat with you. You are getting paid to interact with the public. I hope someone in corporate reads this because aside from this individual, the whooooooole staff has been a pleasure to deal with. They have been nothing but accommodating. #Team Grove minus Dom read more

ALO - E-mail prior to the launch - Yoga Near Me - Los Angeles, California

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TERRIBLE SERVICE the associate told me I would be able to make my return and said she needed to get a new tablet because supposedly hers was not not working that than the manager came to me and says I'm not returning this I think I see a stain inside and rudely threw my stuff in the bag and left me they're. read more

Normally, one would not catch me walking into an Alo store. I don't do yoga, nor am I into the line (or lululemon, or any company that has that kind of cult following) so I have to step up, swallow my pride and eat my words here when it comes to this review. I actually came in since the three other people I was with were determined to shop here so I kind of had no choice. Was greeted immediately by a younger girl up front which was surprising since most places like this don't care for my type (non-workout/leggings). Two of our party were male, so upstairs we went, where there was still a small selection of womenswear. There was some decent seating as we waited for them to try on multiple outfits, and I actually took a look around. There was a pair of shorts that caught my eye, and I was curious to see what their sizing was. Seeing they start some of their stuff at XXS, I dreaded the fact that I was most likely in between sizing when it came to this brand. However I have to say the girl who was working upstairs was nice, and willing to find sizes for me in the shorts that I was checking out. One of our parties ended up buying about five items, and the rest of us were just making our way out front when one girl said she found an XS in the shorts I had my eye on. I appreciated the fact that she took the time to look, but I was on my way out so I didn't get a chance to try them on. I was impressed by the decent customer service here, when I had expected the opposite. I admit I am a little more open to trying those shorts in the near future due to the good experience I had at their store at The Grove. read more

This brand just buys Bella and canvas blanks and puts their logos on them. Also high end brand? Their backstock is kept in a locker OUTSIDE. That's right. If I'm gonna spend a ridiculous amount of money on clothing how long has it been sitting outside collecting dust before it got to me?? read more

Paulette was amazing, she greated me with such a warm welcome. I've never had a better experience in this locatio. very helpful and I love her service! many of the good staff leave. please keep her around. 10/10 read more

Zero stars if I could...this is about Alo online- never got my order, I asked for a refund, never got it- when I try to chat online with costumer service- no agents is available, I tried calling them- no one answers, I emailed a few times- nothing happens. Can I get my money back!!! Anyone!!!??? read more

ALO has been won me over for life ! On several reasons ..... 1) Lululemon quality does not even compete or compare with ALO , from quality to style . 2) Lululemon has the worst customer service hence my last Yelp review on their grove store manager . I want to thank GOHAR the store manager for taking initiative on my recent order that got mixed up by their online store purchase and she got straight to a solution right away . She didn't bother with the run around and went straight to a resolution to make a customer happy and on their way . I rarely see that kind of CS given anywhere these days and that's what truly makes them stand out from any other brand . GOHAR is result driven and that's what a successful leader should emulate read more

The 2 stars are for the man who greeted me and the woman at the register who was kind and sincerely apologized for her peers actions . I was trying on a hoodie and from a distance a male employee was staring at me and walked away , I took it off and he came back just staring again , then I put it back on the hanger and he continued to stare at me . I approached him and asked if he was just going to stare or help me and his response was " you were helping yourself " I said I was looking for another color but since you were staring at me like I was going to steal something I don't need your help. I think the prerequisite for most employees at any Alo store is you must be rude to be employed. Order online people read more

honestly, they have the worst customer service at this particular location. i've visited this store more than a few times now and have bought a few items time as i am a fan of the brand itself, i just wish the employees there were at least A LITTLE nice. i'm not saying force yourself to smile or do the most, but at least don't make the customer feel like they are a bother to you. other than one employee (the same one every-time), everyone else has been horrendous to deal with. the selection of clothes there and alo itself as a brand is great, but i will definitely start driving further just so i can go to a location who employs nicer humans. read more

ALO? More like GOODBYE! Extremely rude manager -- truly Scrooge incarnate this holiday season. I hope he finds inner peace and joy this holiday season / stops working in customer service + retail because he has truly no business or social tact for it. I brought in an online return that I received 2 days prior - a sweater that naturally attracts lint and dog hair. He accused me of wearing the item and said it was unsellable. The manager even said his nose was starting to itch because of the 4-5 golden retriever hairs on the item. Incredibly and unnecessarily dramatic. Ultimately refused the item and hurried me out of the store. Will never shop Alo again. read more

A wonderful selection of clothing for lounging, yoga or even dressing up! The staff were welcoming and helpful so happy Honolulu opened an Alo store read more

I've purchased here multiple times and the employees are sometimes helpful. This time - NOT. First, we wanted to return something and asked the lady at the front if they had another size In store, instead of looking it up for us - she said we could walk the store to see if we could find it...WHAT?! And for the lady with the braids...don't know if she's having a bad day or just has an attitude all the time. Not needed - really not needed. This is not Target, so step up the customer service game. Thanks!! read more

Incredibly poorly managed store with unhelpful employees and incredibly rude customers. Poorly organized and poorly run. Incredibly cheaply made clothing. Miami store and their employees are 10000x better. read more

This review is for the yoga studio upstairs. It is a beautiful welcoming space. Towels and yoga mats are provided. I have taken a handful of classes and they all have been excellent. Like one of the instructors mentioned to me, this studio allows them to create their own class without bounding them to a set of required poses or style. By doing this I feel that every class is not only unique and challenging but also has an extra feel of positivity and happiness that comes with the instructor's freedom to lead the practice. With that being said, the schedule is accurate on the type of class (vinyasa flow, power flow, core, etc) just the class won't be the same sequence every time as it is with other studios. Parking is validated! :) read more

ALO - Yoga Near Me - Los Angeles, California

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They have the WORST customer service. The sales associate and her friend were extremely rude and were discriminating towards my friend and I. I wanted to buy a set from Alo and asked if they had a size large and she looked up and down at me and said "we don't have your size". that's it and walked away. I then went to ask the sale associate that was next to her and proceed to tell that sales associate that she was extremely rude and that sales associate just walked away and went straight to the back. So unprofessional! Like if you hate your job, just quit! Lol they need to learn some common courtesy and some manners. Just glad I didn't waste my money here. read more

ALO - The girl on the right was extremely rude and just a bitch if we're being honest. - Yoga Near Me - Los Angeles, California

Super rude employees. Almost shocking. No help on the floor then when I went to pay for my $300 sweat outfit the girl barely said a word to me. She handed me the receipt and went to turn around and I said have a good night and she mumbled something back to me. I just don't get this type of culture. I work in customer service so believe me I get being tired or worn out, but it's literally part of our job to be nice to people. Go get a job doing stock if you don't have basic customer service skills or manners. Definitely won't be back to shop at this location read more

Cute space inside but Honestly would rather stick to shopping online. The staff don't seem to enjoy working there. They all seem sad/ unhappy. I wanted to strike up a conversation with them to see what was going on with them lol but they seemed too distracted in their own thoughts. I always spend lots of money here but from now on I will shop online. The vibe in there ruined the shopping experience for me. Maybe they need new management. read more

Alo Yoga is that place you hate to love. I'll admit I'm a retail shopoholic, so I do my best to focus on value. Everything I buy has to contain some form of intrinsic value, fashion statement, style recognition, or something Instagrammable that creates some level of FOMO. Then I walk into Alo Yoga, and it's all over. Everything I touch is soft. It's like a weird teddy bear fetish, if teddy bears were transmogrified to T-shirts and Yoga pants. They look amazeballs, they feel like cotton candy, and I always tend to check myself out whenever I walk by a mirror. Definitely not for the price tag faint-hearted, as they're not cheap. But man.... the value is in their style and feel. I absolutely LOVE their cuts (I mean... I look sexy AF.... why wouldn't I buy?). Trust me..... this is the shiznit. Highly recommend. read more

This Alo has bunch of really helpful sweethearts working at this location!! Thank you Amanda and Anahi ** for being so sweet and helpful with my choices and helping with my decision making easy on my fave pieces!! I love Alo now :) Thank you Ladies!! Will definitely be back read more

Love my Alo! Hate when people hate on Alo because my Alo has been with me for almost three years and they look sooo good still. I have like 5 pairs of the same legging (airlift). Also last time I went the girl was so sweet and exchanged my damaged pair of Alo leggings no questions, because I had just bought them! Honestly I don't think it was an Alo quality issue but maybe a costumer purposely messing with the clothes? Anyways LOVE IT HEREEEE and Beverly Hills one too! read more