Alberto is the man! By far the best store on Rodeo and a beautiful one at that. My partner and I spent almost two hours in here with Roberto helping us the entire time -- kind, approachable, and knowledgeable in getting us the perfect runway ski outfit and accessories! I'm so grateful for the opportunity to wear such a beautiful brand, let alone the runway ski collection and to be assisted by Roberto was icing on the cake! Highly highly recommend checking out this store, ask for Alberto and you'll be in good hands! This store has pieces you can't find anywhere else and it's worth the visit. Thank you Moncler and Alberto for making me feel like a million bucks on my birthday -- I can't wait to model your beautiful clothes on the slopes! read more

Moncler - Ski outfit - Women's Clothing Near Me - Beverly Hills, California

See all

Came for a jacket repair. They got the information and advised it should take 2 weeks to get material. Great. Thankfully I didn't leave the jacket. 1 month later and no messages or updates from sales associate regarding repairs, despite calling and leaving a message. I go to store, they advised it is on backorder. I wait another few weeks, call again, only for them to finally say it has been discontinued. I would have appreciated that over me wasting time going back and forth, and calling. Feels like a disconnect between store and their inventory. read more

Moncler - Women's Clothing Near Me - Beverly Hills, California

See all

Bad quality, customer service. Not worth what they charge. Never ever will recommend to anybody. I bot jacket in August but started to wear when getting cold. Then I found that my back almost has no down. Started conversation with Moncler to fix that. But they refused to perform warranty. They offered me Moncler cleaning. Now I have over 2k jacket and can't wear when it's getting cold outside. Why I need that jacket? read more

I rarely leave a 1-star review, but this is regarding my jacket (dropped for repair) which has been 'lost' since August. I brought my jacket for zipper repair. It broke only after wearing twice within 20 days of my purchase. After contacting their customer service, I was instructed to bring it in to the store which I did. Unfortunately it has been missing since then. They tell me they have been investigating every time I reach out, however, it's still not being located and most importantly they won't update me what is going unless I ask which has been really stressful and annoying. I also reached out to their customer service for additional support, however, they told me that the store restricts the customer service's access to the notes - makes me wonder if they've got something to hide? Remember - it was over $1000 jacket, and if they cannot manage simple movement like this, I am not sure if I could/would continue to support. read more

I don't understand what's wrong here, aside from everyone is rude and they don't know their products. I've purchased things from this store before, a year ago, and had a great experience. I came on a Saturday and the security person was so weird and the least personable human I've encountered in a long while. He should get out of customer service. And when I asked to see him the specific backpack they brought me the wrong one. Had to Google it and show them. The products are high end but the experience is like going to Big Five if Big Five had a velvet rope. What Moncler has going on here completely defeats the purpose of having a flagship store. read more

Worst customer service ever never go back to the store I spent so much money there And I had a problem with the size they don't want to exchange for me. I don't recommend for you guys at all to get anything from this brand. There is so many beautiful and quality brands out there. Amy Cohn Sell person don't recommend to get from her her anything read more

I love Moncler. M keeps me warm in the snowy winter in STYLE!! They sure have gotten their act together as always. This new winter season will be another big hit for M. Make sure you go skiing in style like me. Nothing comes in between me and my Moncler on the slopes!! Moooa to you Moncler!!! read more

See all

Don't waste your time trying to call the store (lol) it's an absolute joke. You can't speak to the store directly without going through the call center. Oh! and then you must wait 24-48 hours before your call is returned. If you want to buy Moncler you are better off going to Bloomingdales, Neiman Marcus, or Saks Fifth Avenue. For headache free online shopping Farfetch or MyTeresa are your best bet. They both offer a large selection with fast shipping, and a no nonsense return policy. read more

I had a problem with my jacket and they dealt with it seamlessly. So, I'm very grateful.

High class products with high class customer service! They were very honest about what looks good on me and what they recommend. I was also invited to a party (unfortunately I couldn't attend). I believe that the value of their products is worth what you pay. I enjoy that their items are high quality but are not too flashy (I don't prefer too flashy of items), and I was able to find exactly what I was looking for here for something I was looking for for the longest time. read more

Try and buy your Moncler from a department store HORRIBLE customer service - will know for next time Stay away!!!! read more

I love you guys and appreciate the patience with me not knowing what I wanted. The Asian employees was basically Angels and was so sweat but I got ranged up by a gentleman with glasses also amazing. Thank you fir treating all your customers with so much respect and care read more

Moncler - Women's Clothing Near Me - Beverly Hills, California

I stopped by not to shop but to admire the gorgeous stone design at this store and the staff couldn't have been warmer in welcoming us in and giving us a tour. Definitely stood out compared to other stores in the area. read more

I went into Moncler to exchange a coat I had bought on their online shop for a different size. They did not have the same coat in stock and suggested another coat. I directly asked them their return policy, which they stated was 20 days. 3 days later, after deciding to purchase a coat from a different store, I went into Moncler to return the jacket, and was refused a refund by Kelly who said she is the store manager. She said she could only give me store credit, even though that was not explained at all at the time of purchase. As a result, I will be returning all the items I bought at Moncler instead of just the jacket, as I refuse to continue doing business with a store that has such shady customer service policies. read more

Staff are friendly, store is small, selection is not as comprehensive as website, moncler men's sizing is really inconsistent so you have to try before you buy, Beverly Hills sales tax is 9.5%, and you can still buy fur products here despite the California fur ban because Beverly Hills is exempt (so indulge yourself and get that winter down jacket with the coyote fur hood here). Pro tip: no public restroom here. read more

Nice selection, staff was nice except for the Asian saleswoman following my husband and I around the store. She even took the elevator up to the second floor as we took the stairs. It's 2021. Cut the crap. She's lucky we didn't embarrass her and make a scene. Even if it wasn't "follow the black people around the store" it was weird thirsty behavior. read more

Really rude. Come back to pick up the jacket I purchased, the staff went to get it but turn to the other person to hand it to me...when I am 30 feet away from her. No smile, no "thank you". Instead, I am the one said thank you.... And they didn't tell me my jacket had arrived either. I have to call them myself to figure it out. read more

Moncler - Women's Clothing Near Me - Beverly Hills, California

I was looking for a winter coat for an upcoming trip. Kindly greeted by David when I walked into the store. He was professional, efficient, and knowledgeable about the science behind the products. He listened to my preferences, and right away completely understood what I was looking for. While he made suggestions, he had Jose brought out coats in my sizes. Jose was very kind and patient in helping me with different coats. Upon deciding on my purchase, Kelly helped me to complete the transaction. Today, I received a follow-up email from Kelly regarding my purchase. Customer care and services were good. I will shop here again. read more

The best Moncler I have EVER visited. I had my "elderly" goose down parka repaired here (zipper), while communicating with the GM, David. He runs an impeccable store. David and his staff are friendly, respectful, knowledgeable and completely confident in their service provisions! Never have I had a repair go so swimmingly. I felt like I was leaving with a brand new coat. I will definitely shop with the Rodeo Drive store in the future, after this coat has to be retired! THANK YOU DAVID! YOU ARE A STAR, AND MUCH APPRECIATED! x read more

Moncler - My elderly goose down parks. Beautiful zipper, repaired! Thank you David! - Women's Clothing Near Me - Beverly Hills, California

Helpful staff. Very friendly. I went in today looking for a few items. There was a gentleman and a woman who were super helpful. This was my first time visiting. I've heard so many horror stories about stores on Rodeo, however I must say my experience was awesome! The staff was very knowledgeable. Good job Moncler! read more

Top tier service! I wanted an item online that was sold out but this location had it in stock. I called in and was greeted by Irina who knew exactly what I wanted and told me how to go about processing the payment. After numerous attempts my card kept declining but finally went through after the 4th attempt a day later. Irina was extremely polite and more than patient with me the entire time which is something that's hardly seen in retail stores these days. If I ever need anything Moncler again I'm dealing solely with this location from now on. Thank you! read more

When you come here, look for Allen! He was so helpful, he would pick out colors and go through all the sizes -- which should of course be a guarantee. I went with my daughter, and he was a true, professional salesman. We had a great time and made a great purchase because of him and his help. We are definitely coming back! read more

To be honest, I had no idea what Moncler was until 2 days ago when my father told me we needed to buy some quality winter coats for our trip to Korea. Well, what he meant by quality was "high fashion" outerwear, the type where you're not just paying for the product, but for the brand itself. Moncler's store on Rodeo Drive is pretty small. The entire store is structured like a long hallway with women's coats on the left and men's coats on the right. Most of the designs have the characteristic quilted pattern and seem to be mostly waterproof; the inventory seems a bit small. However, for what they offer, all the winter coat share a few redeeming qualities: they're super warm, comfortable, and flattering on the body, regardless of a person's shape or structure. I was surprised because I usually associate large quilt-like outerwear with inflated marshmallows, but Moncler's stuff fit the body well. And the main reason why I felt compelled to write a review was because the staff persons who helped us (both who seemed to be native Korean speakers) were very accommodating. They weren't snobby, curt, or rude like a lot of the other Rodeo employees I come across, and for that, I really appreciated their services. On the flip side, customers who came in to try on the coats were ... rude lol. I had one lady who came up from behind me as I was trying on a coat and she kept feeling up on my arm and admiring it, all the while speaking to someone else in a different language. I was super creeped out, but I guess you can't have everything, right? Dad insists that we will be back here, even though we each invested in a very expensive piece of clothing for ourselves. . . So I guess, until then! Notes: *No children clothes sold here. * Very narrow hallway structure so expect your experience here to be a little uncomfortable as you move around the store. *Coats here are EXPENSIVE, as are all the other brands on Rodeo... read more

Moncler - My winter wear! :) ain't she a beaut? - Women's Clothing Near Me - Beverly Hills, California

I am not one to write a review on everywhere i go but only the places that really went above and beyond or the places that really are awful. My experience at Moncler was amazing the customer service is beyond amazing, the store is beautiful and all the products are made of the highest quality. I want to say a special THANK YOU to my girls Laura & Kelly for going above and beyond to help me while i was in and making my experience a fantastic one!!! read more

Had a small problem with one of their jackets The manager David was fantastic Offered me a new jacket or a credit I ended up keeping my jacket but the process was so nice I can't wait to go back and buy another jacket from moncler read more

Excellent customer service. Katrina helped me find the perfect jacket that totally fit my style. I've gotten many compliments and her recommendations helped me choose it. Moncler in Beverly Hills has a great selection and I would totally go back!! read more

This store is wonderful. I had a jacket with a broken zipper which they repaired beautifully. Expert repair, lovely staff and a very well appointed store. I highly recommend it. The store is top notch as well as the customer service. read more

The outside of the store freaked me out with the manikins walking upside down. Inside I felt a little safer. Lots of coats and apparel. Basic patterns. read more